American Citizens Services Customer Service Satisfaction Survey

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1405-0193 can be found here:

Documents and Forms

Document Name Document Type
Form SV-20013-0003 American Citizens Services Customer Service Satisfaction Survey Form and Instruction
SV-20013-0003 AMERICAN CITIZENS SERVICES CUSTOMER SERVICE SATISFACTION OCS Customer Satisfaction Survey (5-2014).pdf Form and Instruction
Generic Clearance Submission Template (ACS 5-2014).pdf Generic Clearance Template IC Document

Information Collection (IC) Details

IC Title:	American Citizens Services Customer Service Satisfaction Survey	Agency IC Tracking Number:

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	SV-20013-0003	AMERICAN CITIZENS SERVICES CUSTOMER SERVICE SATISFACTION SURVEY	OCS Customer Satisfaction Survey (5-2014).pdf		Yes	No	Fillable Printable

Line of Business: International Affairs and Commerce

Subfunction: Foreign Affairs

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 64,000	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 0 %

	Requested	Previously Approved
Annual Number of Responses for this IC	64,000	64,000
Annual IC Time Burden (Hours)	5,333	5,333
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Generic Clearance Template	Generic Clearance Submission Template (ACS 5-2014).pdf	05/20/2014

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.