National Fire Incident Reporting System (NFIRS)
Action |
Procedure To Be Followed |
Incoming call received. |
Answer phone and create new record in support database. |
Obtain caller’s full name, FDID and location, phone number, and email address. |
Record information in Caller Identification fields. |
Obtain full description of caller’s problem or request. |
Describe problem or request as fully and completely as possible in the Problem Description field. |
Determine problem category. |
Select Problem Category from the pull-down list. |
Determine how problem will be assigned. |
|
Problem Resolution |
When the problem is resolved, enter a complete description of how the problem was resolved. If several different resolutions are tried, annotate them incrementally along with the results obtained. If the resolution is that the problem was forwarded to a different level in the system, note that as the resolution and then add the resolution by that level when complete. |
Last Action |
Select the appropriate last action from the pull-down list. Select Assigned if the problem is being assigned to another staff member or to a different level in the system. |
Last Action Date |
Enter the date you took the last action noted in the Last Action field. You may enter the date in this field several times during the processing of the problem or request. |
Expected Completion Date |
The date 7 calendar days from the date of the incoming call is automatically entered in this field when the new record is created. NOTE: Our goal is to resolve all problems within one week of problem receipt. |
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United States Fire Administration |
Page |
File Type | application/msword |
File Title | Budget Item Table |
Author | Kathleen Stell |
Last Modified By | Kathleen Stell |
File Modified | 2001-10-11 |
File Created | 2001-10-11 |