FinCEN – Foreign FIU Survey
FinCEN – Foreign Financial Intelligence Unit
(FIU) Survey 2018
FinCEN is committed to serving and satisfying its customers and has commissioned the CFI Group, an independent third-party research group, to conduct this survey. Records indicate that you received at least one investigative case report over the last 12 months. FinCEN is asking for feedback about the process, the customer service you received, and the information you received in response to your request. Your responses should reflect an overall rating based on all case requests.
The survey will take approximately 5 minutes to complete. Your answers are voluntary, but your opinions are very important. Your responses will remain anonymous and will only be reported in aggregate. This survey is authorized by Office of Management and Budget Control No. 1090-0007, which expires May 31, 2018.
Demo1. Please identify the country in which your FIU is located [OPEN-END, specify foreign jurisdiction]
CS1. How frequently have you requested case support from FinCEN during the past 12 months?
Once
2-4 times
5 or more times
On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the process for requesting case support from FinCEN on the items listed below. If a particular choice does not apply, please select “N/A.”
CS2. Ease of filling out the FinCEN Supplemental form
CS3. Ease of submitting the Request for Research Form (including USA/FinCEN Case Request Supplement)
CS4. Receiving confirmation of receipt of Request for Research
CS5. Convenience of the process overall
On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the FinCEN representative who assisted you with your request on items below. If a particular choice does not apply, please select “N/A.”
Rep1. Ability to explain the capabilities of FinCEN
Rep2. Ability to answer your questions
Rep3. Keeping you updated about the status of your case
Rep4. Timeliness of responses from the representative
Rep5. Courtesy of representative
As the U.S. FIU, FinCEN provides specialized research and analysis of U.S. Bank Secrecy Act (BSA) data to support partner FIU efforts to identify, deter, and investigate financial crime. On a scale from “1” to “10,” where “1” is “poor” and “10” is “excellent,” please rate the response you received from FinCEN on the items listed below. If a choice does not apply, please select “N/A.”
Res1. Clarity of information
Res2. Organization of information
Res3. Relevance
Res4. Thoroughness
Res5. Timeliness
On a scale from “1” to “10,” where “1” is “not at all useful” and “10” is “very useful,” please rate the value of information you received from FinCEN on the items below. If a choice does not apply, please select “N/A”
Use1. Verifying existing information
Use2. Usefulness of financial information to investigation, if provided
Use3. Helping you identify new leads
Use4. Providing information previously unknown
Use5. Supplementing or expanding known information
Use6. Please provide any suggestions for how FinCEN can improve the analytical reports you receive. [OPEN END]
FinCEN’s Intelligence Division also produces tactical and strategic Spontaneous Disclosure intelligence products concerning specific tactical investigative targets as well as national and international financial crime networks, trends, patterns, vulnerable payment mechanisms and related fund flows, methodologies and activities.
SD1 Have you ever received a Spontaneous Disclosure intelligence product from FinCEN?
Yes [Continue to SD2]
No [SKIP to ESW1 – Egmont Secure Web section]
SD2 What action did your organization take in response to the Spontaneous Disclosure intelligence product from FinCEN? (Check all that apply)
Opened case, inquiry or project
Assigned for preliminary evaluation or investigation
Referred to law enforcement authorities
Referred to intelligence or security agencies
Referred to other office
Retained for future use
Incorporated information into intelligence, investigative or other reports
Initiated intelligence collection
Requested additional analytical support, and/or target and trends monitoring from FinCEN
Requested training from FinCEN
Requested other type of support from FinCEN (Specify) [OPEN END]
Took no action
SD3 How useful was the intelligence product you received from FinCEN? (Check all that apply)
Provided information previously unknown
Supplemented, expanded or reinforced known information
Contradicted known information
Assisted in planning or developing agency or unit objectives
Identified new investigative leads (e.g., financial transactions, bank accounts, assets, subject associations, etc.)
Helped enhance the focus and/or scope of your investigative and analytic efforts
Helped you better use resources
Assisted in comprehending and following illicit money flows through vulnerable payment processes and transactions
Not useful
Other (please specify) [OPEN END]
SD4 On a scale from “1” to “10,” where “1” is “not very satisfied” and “10” is “very satisfied,” please rate your/your agency’s satisfaction with the intelligence product received from FinCEN.
SD5 How can FinCEN improve its tactical and strategic intelligence products? (open ended)
ESW1. On a scale from “1” to “10,” where “1” is “not at all satisfied” and “10” is “very satisfied,” please rate how satisfied you are with the Egmont Secure Web.
ESW2. What suggestions do you have for improving the Egmont Secure Web? (Open-ended)
Now we are going to ask you to please consider your experiences with FinCEN with respect to the following:
First, please consider your experiences with FinCEN over the past 12 months. Using a 10-point scale on which “1” means “Very dissatisfied” and “10” means “Very satisfied,” how satisfied are you with FinCEN?
To what extent has FinCEN met your expectations? Please use a 10-point scale on which "1" means "Falls short of your expectations" and "10" means "Exceeds your expectations."
Forget about FinCEN for a moment. Now, imagine the ideal Financial Intelligence Unit. How well do you think FinCEN compares with that ideal? Please use a 10-point scale on which "1" means "Not very close to the ideal" and "10" means "Very close to the ideal."
FinCEN would like to thank you for your time and participation today. Your feedback is greatly appreciated.
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| File Type | application/msword |
| File Modified | 2018-04-11 |
| File Created | 2018-04-11 |