Form 785 2016 785 EOSDIS Questionnaire

American Customer Satisfaction Index "Customer Satisfaction Surveys"

2016 785 EOSDIS Questionnaire

2016 785 EOSDIS Questionnaire

OMB: 1090-0007

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NASA Earth Observing System

Data and Information System

2016 Customer Satisfaction Questionnaire

8/12/16


Category headers will not appear

[DAAC] DAAC name


Introduction

NASA would like to hear from its customers about the services we provide you at our Earth Observing System Data and Information System (EOSDIS) distributed active archive centers (DAACs).


All submitted information is collected and processed by CFI Group, an independent research and consulting firm. When you finish the survey, your responses will be sent directly to a database located on CFI Group's server, which cannot be accessed through any NASA online system. The survey should take no longer than 15 to 20 minutes to complete.


Your answers are voluntary, but your opinions are very important. Your responses will remain anonymous and will only be reported in aggregate. This survey is authorized by Office of Management and Budget Control No. 1090-0007, which expires on May 31, 2018.


Questions or problems with the survey? Email NASASurvey@cfigroup.com.


QDAAC1. Our records indicate that you are a customer of [DAAC].  


Please select the Distributed Active Archive Center (DAAC) you wish to evaluate with this survey, whether it is the DAAC indicated above or another one. (Select one.)

  1. Atmospheric Science Data Center - ASDC-LaRC

  2. Alaska Satellite Facility - ASF SAR DAAC

  3. Crustal Dynamics Data Information System - CDDIS

  4. Goddard Earth Sciences Data and Information Services Center - GES DISC

  5. Global Hydrology Resource Center - GHRC

  6. Land Processes DAAC - LP DAAC

  7. MODIS Level 1 and Atmosphere Archive and Distribution System - MODAPS LAADS

  8. National Snow and Ice Data Center - NSIDC DAAC

  9. Ocean Biology DAAC - OB.DAAC

  10. Oak Ridge National Laboratory DAAC - ORNL DAAC

  11. Physical Oceanography DAAC - PO DAAC-JPL

  12. Socioeconomic Data and Applications Center – SEDAC


Click here for more detail on the specifics of each DAAC


Note: If you frequently use multiple DAACs you will be given the opportunity to evaluate additional DAACs at the end of this survey.








Background


BG1. In which country are you typically located when you work with the majority of your NASA EOSDIS data? (drop down list) (NOTE - USING ISO 3166 LIST OF COUNTRY NAMES)


  1. UNITED STATES

  2. AFGHANISTAN

  3. ÅLAND ISLANDS

  4. ALBANIA

  5. ALGERIA

  6. AMERICAN SAMOA

  7. ANDORRA

  8. ANGOLA

  9. ANGUILLA

  10. ANTARCTICA

  11. ANTIGUA AND BARBUDA

  12. ARGENTINA

  13. ARMENIA

  14. ARUBA

  15. AUSTRALIA

  16. AUSTRIA

  17. AZERBAIJAN

  18. BAHAMAS

  19. BAHRAIN

  20. BANGLADESH

  21. BARBADOS

  22. BELARUS

  23. BELGIUM

  24. BELIZE

  25. BENIN

  26. BERMUDA

  27. BHUTAN

  28. BOLIVIA, PLURINATIONAL STATE OF

  29. BONAIRE, SINT EUSTATIUS AND SABA

  30. BOSNIA AND HERZEGOVINA

  31. BOTSWANA

  32. BOUVET ISLAND

  33. BRAZIL

  34. BRITISH INDIAN OCEAN TERRITORY

  35. BRUNEI DARUSSALAM

  36. BULGARIA

  37. BURKINA FASO

  38. BURUNDI

  39. CAMBODIA

  40. CAMEROON

  41. CANADA

  42. CAPE VERDE

  43. CAYMAN ISLANDS

  44. CENTRAL AFRICAN REPUBLIC

  45. CHAD

  46. CHILE

  47. CHINA

  48. CHRISTMAS ISLAND

  49. COCOS (KEELING) ISLANDS

  50. COLOMBIA

  51. COMOROS

  52. CONGO

  53. CONGO, THE DEMOCRATIC REPUBLIC OF THE

  54. COOK ISLANDS

  55. COSTA RICA

  56. CÔTE D'IVOIRE

  57. CROATIA

  58. CUBA

  59. CURAÇAO

  60. CYPRUS

  61. CZECH REPUBLIC

  62. DENMARK

  63. DJIBOUTI

  64. DOMINICA

  65. DOMINICAN REPUBLIC

  66. ECUADOR

  67. EGYPT

  68. EL SALVADOR

  69. EQUATORIAL GUINEA

  70. ERITREA

  71. ESTONIA

  72. ETHIOPIA

  73. FALKLAND ISLANDS (MALVINAS)

  74. FAROE ISLANDS

  75. FIJI

  76. FINLAND

  77. FRANCE

  78. FRENCH GUIANA

  79. FRENCH POLYNESIA

  80. FRENCH SOUTHERN TERRITORIES

  81. GABON

  82. GAMBIA

  83. GEORGIA

  84. GERMANY

  85. GHANA

  86. GIBRALTAR

  87. GREECE

  88. GREENLAND

  89. GRENADA

  90. GUADELOUPE

  91. GUAM

  92. GUATEMALA

  93. GUERNSEY

  94. GUINEA

  95. GUINEA-BISSAU

  96. GUYANA

  97. HAITI

  98. HEARD ISLAND AND MCDONALD ISLANDS

  99. HOLY SEE (VATICAN CITY STATE)

  100. HONDURAS

  101. HONG KONG

  102. HUNGARY

  103. ICELAND

  104. INDIA

  105. INDONESIA

  106. IRAN, ISLAMIC REPUBLIC OF

  107. IRAQ

  108. IRELAND

  109. ISLE OF MAN

  110. ISRAEL

  111. ITALY

  112. JAMAICA

  113. JAPAN

  114. JERSEY

  115. JORDAN

  116. KAZAKHSTAN

  117. KENYA

  118. KIRIBATI

  119. KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF

  120. KOREA, REPUBLIC OF

  121. KUWAIT

  122. KYRGYZSTAN

  123. LAO PEOPLE'S DEMOCRATIC REPUBLIC

  124. LATVIA

  125. LEBANON

  126. LESOTHO

  127. LIBERIA

  128. LIBYA

  129. LIECHTENSTEIN

  130. LITHUANIA

  131. LUXEMBOURG

  132. MACAO

  133. MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF

  134. MADAGASCAR

  135. MALAWI

  136. MALAYSIA

  137. MALDIVES

  138. MALI

  139. MALTA

  140. MARSHALL ISLANDS

  141. MARTINIQUE

  142. MAURITANIA

  143. MAURITIUS

  144. MAYOTTE

  145. MEXICO

  146. MICRONESIA, FEDERATED STATES OF

  147. MOLDOVA, REPUBLIC OF

  148. MONACO

  149. MONGOLIA

  150. MONTENEGRO

  151. MONTSERRAT

  152. MOROCCO

  153. MOZAMBIQUE

  154. MYANMAR

  155. NAMIBIA

  156. NAURU

  157. NEPAL

  158. NETHERLANDS

  159. NEW CALEDONIA

  160. NEW ZEALAND

  161. NICARAGUA

  162. NIGER

  163. NIGERIA

  164. NIUE

  165. NORFOLK ISLAND

  166. NORTHERN MARIANA ISLANDS

  167. NORWAY

  168. OMAN

  169. PAKISTAN

  170. PALAU

  171. PALESTINIAN TERRITORY, OCCUPIED

  172. PANAMA

  173. PAPUA NEW GUINEA

  174. PARAGUAY

  175. PERU

  176. PHILIPPINES

  177. PITCAIRN

  178. POLAND

  179. PORTUGAL

  180. PUERTO RICO

  181. QATAR

  182. RÉUNION

  183. ROMANIA

  184. RUSSIAN FEDERATION

  185. RWANDA

  186. SAINT BARTHÉLEMY

  187. SAINT HELENA, ASCENSION AND TRISTAN DA CUNHA

  188. SAINT KITTS AND NEVIS

  189. SAINT LUCIA

  190. SAINT MARTIN (FRENCH PART)

  191. SAINT PIERRE AND MIQUELON

  192. SAINT VINCENT AND THE GRENADINES

  193. SAMOA

  194. SAN MARINO

  195. SAO TOME AND PRINCIPE

  196. SAUDI ARABIA

  197. SENEGAL

  198. SERBIA

  199. SEYCHELLES

  200. SIERRA LEONE

  201. SINGAPORE

  202. SINT MAARTEN (DUTCH PART)

  203. SLOVAKIA

  204. SLOVENIA

  205. SOLOMON ISLANDS

  206. SOMALIA

  207. SOUTH AFRICA

  208. SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS

  209. SOUTH SUDAN

  210. SPAIN

  211. SRI LANKA

  212. SUDAN

  213. SURINAME

  214. SVALBARD AND JAN MAYEN

  215. SWAZILAND

  216. SWEDEN

  217. SWITZERLAND

  218. SYRIAN ARAB REPUBLIC

  219. TAIWAN

  220. TAJIKISTAN

  221. TANZANIA, UNITED REPUBLIC OF

  222. THAILAND

  223. TIMOR-LESTE

  224. TOGO

  225. TOKELAU

  226. TONGA

  227. TRINIDAD AND TOBAGO

  228. TUNISIA

  229. TURKEY

  230. TURKMENISTAN

  231. TURKS AND CAICOS ISLANDS

  232. TUVALU

  233. UGANDA

  234. UKRAINE

  235. UNITED ARAB EMIRATES

  236. UNITED KINGDOM

  237. UNITED STATES MINOR OUTLYING ISLANDS

  238. URUGUAY

  239. UZBEKISTAN

  240. VANUATU

  241. VENEZUELA, BOLIVARIAN REPUBLIC OF

  242. VIET NAM

  243. VIRGIN ISLANDS, BRITISH

  244. VIRGIN ISLANDS, U.S.

  245. WALLIS AND FUTUNA

  246. WESTERN SAHARA

  247. YEMEN

  248. ZAMBIA

  249. ZIMBABWE



BG2 . What type of data user are you? Please let us know which types best describe you. (Select all of the categories below that apply)


  1. General Public

  2. Elementary, Middle, High School Teacher

  3. University Professor

  4. University Student

  5. Other Education & Outreach

  6. Earth Science Researcher

  7. Earth Science Modelers

  8. NASA-funded Scientist

  9. Non-NASA-funded Scientist

  10. Science Team Member

  11. Data Tool Developer/Provider

  12. Decision Support Systems Analyst

  13. Other (Please specify)


BG3. For which general areas/disciplines do you need or have you needed to use Earth science data and services? (Select all that apply)


  1. Atmosphere

  2. Biosphere

  3. Calibrated radiance

  4. Cryosphere

  5. Human dimensions

  6. Land

  7. Near-real-time applications

  8. Ocean

  9. Space geodesy

  10. Other (please specify)

  11. Not Applicable


BG4. Have you done any of the following from <DAAC>: searched, requested, ordered, visualized, downloaded data or services, and/or contacted User Services?

  1. Yes

  2. No (SKIP TO DOC1)

Search

SRCH1. How did you search for the data products or services of <DAAC> that you were seeking? (Select all that apply)


    1. Search services specific to a DAAC (ASK SRCH2)

    2. Earthdata Search

    3. Direct interaction with user services personnel

    4. Global Change Master Directory (GCMD)

    5. Internet search tool (e.g., Google Earth, Google)

    6. Land Atmosphere Near Real-Time Capability for EOS (LANCE)

    7. Reverb

    8. Other (please specify)

    9. Did not search (SKIP TO NEXT SECTION)


SRCH2. Which <DAAC> specific search services have you used? (Select all that apply)

Show response options based on DAAC Search Grid.

SRCH2 Response Grid

ASDC

ASF

CDDIS

GES

GHRC

LP

MODAPS

NSIDC

OB

ORNL

PO

SEDAC

AppEEARS

 

 

 

 

 

Y

 

 

 

 

 

 

Arctic MEaSUREs

 

 

 

Y

 

 

Y

 

Y

 

 

 

ASDC Data Pool

Y

 

 

 

 

 

 

 

 

 

 

 

ASF API

 

Y

 

 

 

 

 

 

 

 

 

 

ASF DAAC Data Pool

 

Y

 

 

 

 

 

 

 

 

 

 

ASF MapServer

 

 

 

Y

 

 

Y

 

Y

 

 

 

"Browse by Attribute" feature

 

 

 

 

 

 

 

 

 

Y

 

 

Browse by theme

 

 

 

 

 

 

 

 

 

 

 

Y

DAAC2Disk Download Manager

 

 

 

 

 

Y

 

 

 

 

 

 

Data Collection browse

 

 

 

 

 

 

 

 

 

 

 

Y

"Data Search" feature

 

 

 

 

 

 

 

 

 

Y

 

Y

Data Set browse

 

 

 

 

 

 

 

 

 

 

 

Y

Earth Explorer

 

 

 

Y

 

Y

Y

 

Y

 

 

 

GDEx

 

 

 

Y

 

Y

Y

 

Y

 

 

 

GIBS API

 

 

 

 

 

Y

 

 

 

 

 

 

Giovanni

 

 

 

Y

 

Y

Y

 

Y

 

 

 

GloVis

 

 

 

Y

 

Y

Y

 

Y

 

 

 

HITIDE

 

 

 

Y

 

 

Y

 

Y

 

Y

 

HTML Order Tool

Y

 

 

 

 

 

 

 

 

 

 

 

HyDRO

 

 

 

Y

 

 

Y

 

Y

 

 

 

Keyword Search

 

 

 

 

 

 

 

 

 

 

Y

 

LAADS

 

 

 

Y

 

 

Y

 

Y

 

 

 

Live Access Server (LAS)

 

 

 

Y

 

 

Y

 

Y

 

Y

 

LP DAAC Data Pool

 

 

 

Y

 

Y

Y

 

Y

 

 

 

Mercury (Advanced Product Search)

 

 

 

Y

 

Y

Y

 

Y

 

 

 

Mirador

 

 

 

Y

 

 

Y

 

Y

 

 

 

MISR Order Tool

Y

 

 

Y

 

 

Y

 

Y

 

 

 

MIST

 

 

 

Y

 

 

Y

 

Y

 

 

 

MODAPS Web Services (MWS)

 

 

 

Y

 

 

Y

 

Y

 

 

 

MODIS Land Products Subsets

 

 

 

Y

 

 

Y

 

Y

 

 

 

MRT Web (MODIS Reprojection Tool on the Web)

 

 

 

Y

 

Y

Y

 

Y

 

 

 

NOESIS

 

 

 

Y

 

 

Y

 

Y

 

 

 

NSIDC Data Search

 

 

 

Y

 

 

Y

Y

Y

 

 

 

Ocean Color Web Portal

 

 

 

Y

 

 

Y

 

Y

 

 

 

ODISEES

Y

 

 

 

 

 

 

 

 

 

 

 

OPeNDAP

Y

Y

 

Y

 

Y

Y

 

Y

 

Y

 

Operation IceBridge Portal

 

 

 

Y

 

 

Y

Y

Y

 

 

 

ORNL DAAC Daymet data services

 

 

 

 

 

 

 

 

 

Y

 

 

PO.DAAC Dataset Discovery

 

 

 

Y

 

 

Y

 

Y

 

Y

 

PO.DAAC Web Services

 

 

 

 

 

 

 

 

 

 

Y

 

Polaris

 

 

 

 

 

 

 

Y

 

 

 

 

"Search by DOI" feature

 

 

 

 

 

 

 

 

 

Y

 

 

"Search ORNL DAAC" website feature

 

 

 

 

 

 

 

 

 

Y

 

 

Simple Subset Wizard

 

 

 

 

 

Y

 

 

 

 

 

 

SOTO

 

 

 

 

 

 

 

 

 

 

Y

 

Spatial Data Access Tool (SDAT)

 

 

 

Y

 

 

Y

 

Y

 

 

 

Subsetters for CERES, CALIPSO, TES or MOPITT

Y

 

 

 

 

 

 

 

 

 

 

 

TAD

Y

 

 

 

 

 

 

 

 

 

 

 

Terrestrial Ecology

 

 

 

Y

 

 

Y

 

Y

 

 

 

THREDDS

 

 

 

Y

 

 

Y

 

Y

Y

Y

 

URSA

 

Y

 

Y

 

 

Y

 

Y

 

 

 

Vertex

 

Y

 

Y

 

 

Y

 

Y

 

 

 

WebGIS

 

 

 

Y

 

 

Y

 

Y

 

 

 

Wetlands MEaSUREs

 

 

 

Y

 

 

Y

 

Y

 

 

 

Worldview

 

 

 

 

 

 

 

Y

 

 

 

 

Other (please specify)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

None of the above [EXCLUSIVE]

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

I don't know [EXCLUSIVE]

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y



Thinking about your data or services from <DAAC>, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …


S1. Ease of using search tool/capability

S2. How well the search results met your needs


SRCH3. Please comment on your experience with the search method(s) you used for <DAAC> data. Please include whether the search site content was organized logically, and if there are other search methods that were not available that you would prefer.


Order

OR1. Did you request/acquire data products from <DAAC> in the last year?

OR1.1. Yes.

OR1.2. No (SKIP TO DOC1)


Thinking about your data from <DAAC>, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate…

OR2. Ease of selecting data products

OR3. Ease of requesting/ordering data products


Delivery

D1. Did you download data or receive data <from DAAC>?

D1.1. Yes

D1.2. No (SKIP TO DOC1)


Thinking about your data from <DAAC>, using a 10-point scale, on which "1" means "Poor" and "10" means "Excellent," please rate the following...


D2. Convenience of delivery method

D3. Speed of delivery method


Format

Still using the 10-point scale on which “1” means “Poor” and “10” means “Excellent,” how would you rate the…


F1. Ease of using the data product(s) in the delivered format(s)

F2. Accuracy of data product(s)

F3. The degree to which the data product(s) helped you accomplish your intended goals


F4. Thinking about your most recent experience with data from <DAAC>…Did you use software tool(s) or packages to work with the data (e.g., format conversion, analysis, visualization, etc.)?


  1. Yes, I used software tools or packages to work with data

  2. Yes, I made my own using a programming language

  3. No, I couldn’t find what I needed (SKIP TO DOC1)

  4. No, I couldn’t understand how to use it (SKIP TO DOC1)

  5. No, I did not need software tools (SKIP TO DOC1)



F5. Please select the tool or tools you used to work with the data from <DAAC>. (Select all that apply)

  1. ArcGIS

  2. Convert to Vector

  3. ENVI

  4. ERDAS/IMAGINE

  5. Excel

  6. Ferret

  7. Geomatica®

  8. Global Mapper

  9. GrADS

  10. GRASS

  11. HDFLook

  12. HDFView

  13. HEG

  14. IDL

  15. IDV

  16. IDRISI

  17. MapReady

  18. MATLAB

  19. MODIS Reprojection Tool (MRT)

  20. NCL

  21. Panoply

  22. Quantum GIS (QGIS)

  23. R

  24. SeaDAS

  25. Other/open source (please specify)

  26. Don’t know / Not applicable


F6. Which programming language do you prefer to use with your EOSDIS data?


  1. C

  2. C++

  3. C#

  4. Fortran 77

  5. Fortran 90

  6. Java

  7. Perl

  8. PHP

  9. Python

  10. Others (please specify)

  11. Don’t know / Not applicable


Documentation


DOC1. Did you look for or get documentation related to the data?

DOC1.1 Yes

DOC1.2 No (SKIP TO CS1)


Still using the 10-point scale on which “1” means “Poor” and “10” means “Excellent,” how would you rate…


DOC2. Overall quality of the document (e.g., technical level, organization, clarity)


DOC3. Extent to which the data documentation helped you use the data


DOC4. If you did not get the particular documentation you wanted, what type of documentation were you seeking? (please specify) (OPEN END)


Customer Service

CS1. During the past year have you contacted the <DAAC>’s user services office or interacted with DAAC personnel?

CS1.1 Yes

CS1.2 No (SKIP TO ACSI1)


Think about the user services staff you interacted with when you contacted the <DAAC name> user services. On the same scale from 1 to 10 where 1 means “Poor” and 10 means “Excellent,” how would you rate the user services staff on…


CS2. Professionalism

CS3. Technical knowledge

CS4. Helpfulness in correcting a problem

CS5. Speed of response


ACSI

ACSI1. Using a 10-point scale on which 1 means “Very Dissatisfied” and 10 means “Very Satisfied,” how satisfied are you with the data products and services provided by <DAAC name>?


ACSI2. Using a 10-point scale on which 1 now means “Falls short of your expectations” and 10 means “Exceeds your expectations,” to what extent have the data products and services provided by <DAAC name> fallen short of or exceeded your expectations?


ACSI3. Now, imagine an ideal provider of scientific data products and services. How close does <DAAC name> come to that ideal organization you just imagined? Please use a 10-point scale on which 1 means “Not at all close to the ideal,” and 10 means “Very close to the ideal.”


Closing


CL1. Using a 10-point scale on which “1” means “Not at all likely” and “10” means “Very likely,” how likely are you to recommend <DAAC name> to a colleague?


CL2. Using a 10-point scale, on which “1” means “Not at all likely” and “10” means “Very likely,” how likely are you to use the services provided by <DAAC name> in the future?


OPT19. Do you have any additional comments or suggestions about possible improvements to data, data products, data search, data ordering, data delivery, data formats, services, tools, documentation, or the websites that you would like to share? Is what you need on our websites? (please comment)


Thank you for your valuable feedback thus far! All your responses to this point has been saved. If you have time, please continue on and answer some final questions we’d like to ask you about your experiences with <DAAC>. Please click NEXT to proceed to the final questions. (DISPLAY “NEXT” BUTTON)



OPTIONAL SECTION (if DAAC = GES DISC or MODAPS LAADS or OB.DAAC)


GMO1. Please comment on other data services, if any, that would be useful. (e.g., subscription service, saved user preferences, on-demand subsetting …)


GMO2. Please indicate your preferred format(s) of <DAAC> data. (Select all that apply)

  1. ASCII

  2. Binary

  3. CEOS format (SIR-C/SAR data)

  4. GeoTIFF

  5. HDF4

  6. HDF5

  7. JPEG, GIF, PNG, TIFF

  8. KMZ/KML

  9. NetCDF 4

  10. NetCDF Classic

  11. Other GIS (GRID, BIL, e00, etc.)

  12. SHP

  13. Other (Please specify)


GMO3. If you ordered data from <DAAC>, did you have it reformatted before delivery?

  1. Yes

  2. No


GMO4. Are you currently using a DAAC application programming interface (API)

  1. Yes

  2. No


GMO5. Which of the following web services would you be interested in using?

1. OGC [e.g., WMS, WCS, WFS, GeoServer, MapServer]

2. OPeNDAP [e.g., THREDDS, Hyrax]

3. REST based web calls [DAAC created; DAAC specific]

4. SOAP based web calls [DAAC created; DAAC specific]

5. Remote Procedure Call (RPC)

6. Other  (please specify)


GMO6. What would be your preferred method for utilizing web services?

1. Scripts

2. Own client

3. Command line [hand executed]

4. Commercial software application [e.g., ENVI/ArcGIS]

5. Access from a programming language [e.g., Java, MATLAB, R]

6. Other (please specify)


GMO7. If you searched for documentation, what type of documentation were you seeking? (Select all that apply)

  1. Data formats

  2. Data provenance

  3. Dataset metadata

  4. Examples of how data has been used

  5. How to use data analysis tools

  6. How to use data search tools

  7. How to use visualization tools

  8. Instrument specifications

  9. Quality assurance/error sources

  10. Science algorithm description

  11. Other


GMO8. How did you access the documentation? (Select all that apply)

  1. Data center website

  2. FAQ (Frequently Asked Questions)

  3. Instructional Tutorials

  4. Production code

  5. Readme file

  6. Search & order interface (Reverb, etc.)

  7. Search engine (e.g., Google)

  8. Not found


GMO9. How did you contact <DAAC name>’s User Services office? (Select all that apply) (ASK if CS1 = 1)

  1. By phone

  2. By email

  3. Website feedback/contact form

  4. Other (please specify)


OPT18. What was the reason for your contact with User Services?


  1. Couldn’t find what I was looking for

  2. Data quality

  3. Did not receive expected data

  4. Documentation needed

  5. Error messages

  6. How to access data

  7. Incomplete information

  8. Science questions

  9. Service interruptions

  10. Technical questions

  11. Updates

  12. Other (please specify)


(GO TO CLOSE)


OPTIONAL SECTION (if DAAC = ASDC)



ASDC1. Consider your most recent experience. Do you prefer to use software tool(s) or packages provided by the ASDC to work with the data (e.g., format conversion, analysis, visualization, etc.) or do you prefer to use/create your own?

  1. Use ASDC

  2. Use/Create my own


ASDC2. Please use the space below to comment on whether you found the ASDC website content organized logically and if there are other search methods that were not available that you would prefer or if you are finding documentation, etc. that you expect our website.


ASDC3. Please use the space below to comment on data services, if any, that you would find useful (e.g., subscription service, saved user preferences, on-demand subsetting, etc.)


ASDC4. Which method of data delivery do you prefer? (Select all that apply)

  1. Web download (http)

  2. Web bulk download (http)

  3. Data Pool

  4. FTP

  5. Subscription

  6. Web-based visualization tool

  7. OPeNDAP

  8. OGC Web service via subscriptions (WMS, WCS, WFS, etc. that are NOT OPeNDAP)

  9. Other (please specify)


ASDC5. Have you ever ordered data and had it reformatted before delivery?

  1. Yes

  2. No (skip to ASDC7)


ASDC6. Please fill out the table below with the original formats and the output/received format for your last three orders you had reformatted.


Original Format

Output/Received Format








ASDC7. What is your most desired data format?

  1. ASCII

  2. Binary

  3. CEOS format

  4. GeoTIFF

  5. HDF4

  6. HDF-EOS profile of HDF4

  7. HDF5

  8. HDF-EOS profile of HDF5

  9. JPEG, GIF, PNG, TIFF

  10. KMZ/KML

  11. NetCDF classic

  12. NetCDF4

  13. Other GIS (GRID, BIL, e00, etc.)

  14. SHP

  15. I don’t know

  16. Other (please specify)


ASDC8. What operating system do you use most often when you work with data?

  1. Microsoft Windows

  2. Apple Mac OS

  3. Linux

  4. UNIX

  5. Other (please specify)


ASDC9. Which of the following web services would you be interested in using?

  1. OGC (e.g., WMS, WCS, WFS, GeoServer, MapServer)

  2. OPeNDAP (e.g., THREDDS, Hyrax)

  3. REST based web calls (DAAC created; DAAC specific)

  4. SOAP based web calls (DAAC created; DAAC specific)

  5. Remote Procedure Call (RPC)


ASDC10. What is your preferred method for using web services?

  1. Scripts

  2. Own client

  3. Command line (hand executed)

  4. Commercial software application (e.g., ENVI/ArcGIS/IDL)

  5. Open Source software applications (e.g., Panoply, Gradds)

  6. Access from a programming language (e.g., Java, MATLAB, R)

  7. Other (please specify)


ASDC11. In which area(s) would you like to see the most improvement?

  1. Data search options

  2. Dta format output options (netcdf, asci, ArcGIS, kmz, etc.)

  3. Data order and subscription options

  4. Subsetting capabilities

  5. Tutorials and Webinars

  6. Streamlined (fast and simple) order tools

  7. Tools for data analysis and visualization

  8. Examples of Specific Data-Use Cases

  9. Templates and examples in common software formats (IDL, MATLAB, etc.)

  10. Assistance with documentation

  11. User forum and/or wiki

  12. Improved data delivery

  13. Other (please specify)




(GO TO CLOSE)



OPTIONAL SECTION (if DAAC = ASF)


ASF1 . What software tools do you most frequently use? (select all that apply):

  1. MapReady

  2. ENVI

  3. IDL

  4. ArcGIS

  5. QGIS

  6. PolSARPro

  7. Sarscape

  8. Gamma

  9. Custom code

  10. MATLAB

  11. ISCE/ROI_PAC

  12. SNAP/Sentinel Toolbox

  13. None

  14. Other (Please specify)


ASF2. Which of the following web services would you be interested in using? (Select all that apply)

  1. OGC

  2. OPeNDAP

  3. REST based web calls (ASF API)

  4. None

  5. Other (please specify)



ASF3. What method of data delivery do you prefer?

  1. Web (http) download (ASF API)

  2. Web (http) bulk download (ASF API)

  3. Web-based visualization tool

  4. OPeNDAP

  5. OGC Web Services (WMS, WCS, WFS, etc)

  6. Data feed

  7. Subscription based delivery


ASF4. Did you search for information related to search and download on the <DAAC> website?

  1. I searched for information or documentation and I was satisfied

  2. I searched for information or documentation and I was not satisfied

    1. Please specify what was unsatisfactory and why.

  3. I did not search for information or documentation


ASF5. If you had access to cloud processing, would you use it? Please tell us why or why not.


ASF6. Please list (separated by a comma) your preferred data format(s) for SAR data?


ASF7. Would you like to leave any additional feedback for (or about) the Alaska Satellite Facility? (OPEN-END)


(GO TO CLOSE)



OPTIONAL SECTION (if DAAC = CDDIS)


CDDIS1. What changes can staff make to improve your experience with <DAAC> data access and discovery? (OPEN END)


CDDIS2. What data did you download? (Select all that apply)

  1. GNSS data

  2. GNSS products

  3. SLR data

  4. SLR products

  5. VLBI data

  6. VLBI products

  7. DORIS data

  8. DORIS products

  9. Other (please list, separated with a comma)


CDDIS3. For what applications do you use CDDIS data or derived products?


CDDIS4. Which method of data retrieval do you currently use? (Select all that apply)

  1. FTP

  2. Web download

  3. Web bulk download

  4. Other (please specify)


CDDIS5. Which method of data delivery would you prefer to use? (Select all that apply)

  1. FTP

  2. Web download

  3. Web bulk download

  4. Web-based visualization tool

  5. OPeNDAP

  6. Other (please specify)


CDDIS6. Do you know that you can get real-time Global Navigation Satellite System (GNSS) data and products from more than 200 ground stations through the CDDIS data caster?

  1. Yes

  2. No (skip to CDDIS8)


CDDIS7. How did you find out about the CDDIS data caster? (Select all that apply)

  1. CDDIS website

  2. Earthdata webinar

  3. Colleague

  4. Social Media

  5. Other (please specify)


CDDIS8. Please comment on other data services, if any, that would be useful (e.g., subscription service, saved user preferences, etc.)



CDDIS9. Do you use visualization software with CDDIS data?

  1. Yes

  2. No (skip to CLOSE)


CDDIS10. What tools did you use to visualize the data? (Select all that apply)

  1. ArcGIS

  2. CERES Visualization Tool

  3. Assistance from ASDC User Services

  4. GRADS

  5. My NASA Data

  6. Panoply

  7. Software Packages (e.g., IDL, MATLAB, NCL, Python)

  8. Other (please list, separated by comma)


(GO TO CLOSE)


OPTIONAL SECTION (if DAAC = GHRC)


OPT4.2. Are you finding what you need on the new <DAAC> web site?

  1. Yes

  2. No (please specify—OPEN END)


OPT 4.2.1 What other information do you want to see (e.g. data set recommendations, latest publications, etc.)? (OPEN END)


OPT4.3 Would you find it useful to be able to search the <DAAC> data holdings based on weather events, geophysical phenomena, or parameters?

  1. Yes, it would be useful

  2. No, it would not be useful


OPT4.4 What weather events or geophysical phenomena are most important to you? (OPEN END)


OPT4.5 How do you like to explore our data before you download? (Select all that apply)

  1. Interactive visualization tools

  2. Data analytics tools

  3. Documentation


OPT4.6 What data visualization tools do you use? Please specify (OPEN END)


OPT4.7 What kinds of tools for data analysis do you use? Please specify (OPEN END)


OPT 4.8 What documentation or other types of relevant information are most important to you? (OPEN END)


OPT9. How do you access and download our data? By…

  1. Directly downloading the data to your machine via HyDRO

  2. Ordering data using the ‘Order this dataset’ cart functionality in HyDRO

  3. Using a script from your own program like IDL or Python to download the data

  4. Utilizing machine accessible services like OPeNDAP

  5. Querying the Common Metadata Repository (CMR) API

  6. Visiting the Earthdata Search portal

  7. Other (please specify)

  8. None of the above


OPT10. Which additional datasets (from any source) do you most often couple with GHRC data? Please give some examples (OPEN END)


OPT11. In your opinion, what would be the most helpful change or addition to the GHRC website? (OPEN END)



(GO TO CLOSE)


OPTIONAL SECTION (if DAAC = LP DAAC)


LP1. Which of the following web services are you/would you be interested in using?

  1. OGC (e.g., WMS, WCS, WFS, GeoServer, MapServer)

  2. OPeNDAP (e.g., THREDDS, Hyrax)

  3. REST based web calls

  4. SOAP based web calls

  5. Remote Procedure Call (RPC)

  6. Programming Language Library (please specify)

  7. Other (please specify)

  8. I am not interested in web services (skip to LP4)


LP2. What would be your preferred method for consuming web services? (Select all that apply)

  1. Scripting language (e.g., Python, R)

  2. Own application

  3. DAAC-provided application

  4. Command Line

  5. Commercial Software application

  6. Other (please specify)


LP3. Please indicate your preferred format(s) of <DAAC> data. (Select all that apply)

  1. ASCII

  2. Binary

  3. GeoTIFF

  4. HDF4

  5. HDF5

  6. Image file (JPEG, GIF, PNG, TIFF)

  7. KMZ/KML

  8. NetCDF 4

  9. NetCDF Classic

  10. Other GIS (GRID, BIL, e00, etc.)

  11. Shapefile

  12. Other (please specify)


LP4. Earlier you indicated you search for documentation. What type of documentation were you seeking? (Select all that apply) (ASK IF DOC1 = Yes)

  1. Example applications and use cases (how data have been used)

  2. How to use data search tools

  3. How to use data analysis tools

  4. How to use data visualization tools

  5. Instrument specifications

  6. Data format descriptions

  7. Dataset metadata

  8. Data history and provenance

  9. Processing or algorithm description (e.g., ATBD)

  10. Quality Assurance (QA) information

  11. Other (please specify)



(GO TO CLOSE)


OPTIONAL SECTION (if DAAC = NSIDC DAAC)


NSIDC1. How do you use data from <DAAC>? Please describe (OPEN END)


NSIDC2. Did you use software tool(s) or packages to work with the data (e.g., format conversion, analysis, visualization, etc.)?

  1. Yes (IF YES, SKIP to NSIDC4)

  2. No, I couldn’t find what I needed (IF NO, ASK NSIDC3)


NSIDC3. What software tools or packages did you need? (OPEN END)


NSIDC4. Are you finding what you need on the NSIDC DAAC website? If not, please specify what you were looking for.

  1. Yes

  2. No, please specify (OPEN END)


NSIDC5 What are your biggest challenges in finding and working with earth science data? (OPEN END)


NSIDC6. What data format(s) do you require and/or prefer for remote sensing data? (Select all that apply)

  1. HDF

  2. GeoTIFF

  3. netCDF

  4. ASCII

  5. KML

  6. Other (please specify)



NSIDC8. Earlier you indicated you search for documentation. What type of documentation were you seeking? (Select all that apply) (ASK IF DOC1 = Yes)

  1. Data formats

  2. Data provenance

  3. Dataset metadata

  4. Examples of how data have been used

  5. How to use data analysis tools

  6. How to use data search tools

  7. How to use visualization tools

  8. Instrument specifications

  9. Quality assurance/error sources

  10. Science algorithm description

  11. Data dictionary

  12. Other (please specify)


NSIDC9. Which of the following areas do you think is the most important for <DAAC> to improve? (Select all that apply)

  1. Data search options

  2. Data format output options (NetCDF, ASCII, ArcGIS, KMZ, etc.)

  3. Data order and subscription options

  4. Subsetting capabilities

  5. Tutorials and Webinars

  6. Streamlined (fast and simple) Order Tools

  7. Tools for data analysis and visualization

  8. Examples of specific data-use cases

  9. Templates and examples in common software formats (IDL, MATLAB, etc.)

  10. DAAC Website (product descriptions, documentation, etc.)

  11. User forum and/or Wiki

  12. Improved data delivery

  13. Other (please specify)


NSIDC10. Please provide specific improvements that can be made in the areas selected (OPEN END)


(GO TO CLOSE)



OPTIONAL SECTION (if DAAC = ORNL DAAC)


ORNL1. Which <DAAC> products and services did you access? (Select all that apply)

  1. Archived data sets

  2. MODIS subsets

  3. FLUXNET web site

  4. Spatial Data Access Tool (SDAT) Search

  5. THREDDS

  6. Daymet data

  7. WebGIS


ORNL2 Which method of data delivery do you prefer? (Select all that apply)

  1. HTTP

  2. FTP

  3. Web-based visualization tool

  4. OPeNDAP

  5. OGC Web service (WMS, WCS)

  6. Other (please specify)


ORNL3. Thinking about your most recent experience using data from the <DAAC>, did you use software tool(s) or packages to work with the data (e.g. format conversion, analysis, visualization, etc.) Select all that apply

  1. Daymet

  2. DOI Search

  3. MODIS Fixed Site

  4. MODIS Global

  5. MODIS Web Service

  6. Spatial Data Access Tool (SDAT)

  7. THREDDS

  8. WebGIS


ORNL4. Please comment on other data services, if any, that would be useful for us to provide in the future. (e.g., subscription service, saved user preferences, on-demand subsetting, etc.)


ORNL5. Are you using citations provided by the data center?

  1. Yes

  2. No


ORNL6. Please indicate your preferred format(s) of <DAAC> data. (Select all that apply)


  1. ASCII

  2. Binary

  3. GeoTIFF

  4. HDF4

  5. HDF5

  6. JPEG, GIF, PNG, TIFF

  7. KMZ/KML

  8. NetCDF 4

  9. NetCDF Classic

  10. Other GIS (GRID, BIL, e00, etc.)

  11. SHP

  12. Other (Please specify)



ORNL7. Which of the following web services would you be interested in using?

1. OGC [e.g., WMS, WCS, WFS, GeoServer, MapServer]

2. OPeNDAP [e.g., THREDDS, Hyrax]

3. REST based web calls

4. SOAP based web calls

5. Remote Procedure Call (RPC)

6. Other  (please specify)


ORNL8. What would be your preferred method for utilizing web services?

  1. Open source software application (e.g., Panoply, GrADS, R)

  2. Commercial software application (e.g., ENVI/ArcGIS/MATLAB)

  3. Access from a programming language (e.g., Java, Python)

  4. Other (please specify)



ORNL9. If you searched for documentation, what type of documentation were you seeking? (Select all that apply)

  1. Data formats

  2. Data provenance

  3. Dataset metadata

  4. Examples of how data has been used

  5. How to use data analysis tools

  6. How to use data search tools

  7. How to use visualization tools

  8. Instrument specifications

  9. Quality assurance/error sources

  10. Science algorithm description

  11. Other



ORNL10. If you contacted User Services for the <DAAC>, what was the reason for your contact?

  1. Couldn’t find what I was looking for

  2. Data quality

  3. Did not receive expected data

  4. Documentation needed

  5. Error messages

  6. How to access data

  7. Incomplete information

  8. Science questions

  9. Service interruptions

  10. Technical questions

  11. Updates

  12. Other (please specify)


(GO TO CLOSE)


OPTIONAL SECTION (if DAAC = PO DAAC-JPL)


PO1. Please comment on other data services, if any, that would be useful. (e.g., subscription service, saved user preferences, on-demand subsetting …) (OPEN END)


PO2. Please indicate your preferred format(s) of <DAAC> data. (Select all that apply)


  1. ASCII

  2. Binary

  3. GeoTIFF

  4. HDF4

  5. HDF5

  6. JPEG, GIF, PNG, TIFF

  7. KMZ/KML

  8. NetCDF 4

  9. NetCDF Classic

  10. Other GIS (GRID, BIL, e00, etc.)

  11. Other (Please specify)


PO3. If you ordered data from <DAAC>, did you have it reformatted before delivery?

  1. Yes

  2. No


PO4. Are you currently using a DAAC application programming interface (API)

  1. Yes

  2. No


PO5. Which of the following web services would you be interested in using?

1. OGC [e.g., WMS, WCS, WFS, GeoServer, MapServer]

2. OPeNDAP [e.g., THREDDS, Hyrax]

3. REST based web calls [DAAC created; DAAC specific]

4. SOAP based web calls [DAAC created; DAAC specific]

5. Remote Procedure Call (RPC)

6. Other  (please specify)


PO6. What would be your preferred method for utilizing web services?

1. Scripts

2. Own client

3. Command line [hand executed]

4. Commercial software application [e.g., ENVI/ArcGIS]

5. Access from a programming language [e.g., Java, MATLAB, R]

6. Other (please specify)



PO7. If you searched for documentation, what type of documentation were you seeking? (Select all that apply)

  1. Data formats

  2. Data provenance

  3. Dataset metadata

  4. Examples of how data has been used

  5. How to use data analysis tools

  6. How to use data search tools

  7. How to use visualization tools

  8. Instrument specifications

  9. Quality assurance/error sources

  10. Science algorithm description

  11. Other


PO8. How did you access the documentation? (Select all that apply)

  1. Data center website

  2. FAQ (Frequently Asked Questions)

  3. Instructional Tutorials

  4. Production code

  5. Readme file

  6. Search & order interface (Reverb, etc.)

  7. Search engine (e.g., Google)

  8. Not found


PO9. How did you contact the <DAAC name>’s user services office? (Select all that apply)

  1. By phone

  2. By email

  3. Website feedback/contact form


PO10. What was the reason for your contact?

  1. Couldn’t find what I was looking for

  2. Data quality

  3. Did not receive expected data

  4. Documentation needed

  5. Error messages

  6. How to access data

  7. Incomplete information

  8. Science questions

  9. Service interruptions

  10. Technical questions

  11. Updates

  12. Other (please specify)


(GO TO CLOSE)



OPTIONAL SECTION (if DAAC = SEDAC)


SEDAC1. Are there data products that you wish to suggest that <DAAC> should consider for future dissemination? Please be as specific as possible

  1. Yes—please specify (OPEN END)

  2. No


SEDAC2. If you are a frequent user of data, tools, or services from other data centers (i.e., other NASA DAACs or non-NASA data centers), please list them here. (OPEN END)


SEDAC3. Please specify which tool or tools you used to work with the data (Select all that apply.)

  1. ArcGIS

  2. ENVI

  3. ERDAS/IMAGINE

  4. Excel

  5. Global Mapper

  6. GRASS

  7. IDRISI

  8. MATLAB

  9. Quantum GIS (QGIS)

  10. R

  11. Other/open source (please specify)


SEDAC4. Please indicate your preferred format(s) of <DAAC> data. (Select all that apply)

  1. ASCII

  2. Binary

  3. GeoTIFF

  4. JPEG, GIF, PNG, TIFF

  5. KMZ/KML

  6. Other GIS (BIL, e00, GRID, SHP, etc.)

  7. Other (please specify


SEDAC5. When you searched for documentation, what type of documentation were you seeking? (Select all that apply)

  1. Data formats

  2. Data provenance

  3. Dataset metadata

  4. Examples of how data has been used

  5. How to use data analysis tools

  6. How to use data search tools

  7. How to use visualization tools

  8. Quality assurance/error sources

  9. Data limitations

  10. Use restrictions/permissions

  11. Other (please specify)


SEDAC6. How did you access the documentation? (Select all that apply)

  1. Data center websites

  2. FAQ (Frequently Asked Questions)

  3. Instructional Tutorials

  4. Readme file

  5. Search & order interface (Reverb, etc.)

  6. Search engine (e.g., Google)

  7. Not found

  8. Other (please specify)


SEDAC7. Which of the following web services would you be interested in using? (Select all that apply)

  1. OGC (e.g., WMS, WCS, WFS, GeoServer, MapServer)

  2. OPeNDAP (e.g., THREDDS, Hyrax)

  3. REST based web calls (DAAC created; DAAC specific)

  4. SOAP based web calls (DAAC created; DAAC specific)

  5. Remote Procedure Call (RPC)

  6. Other (please specify)


SEDAC8. What would be your preferred method for utilizing web services?

  1. Scripts

  2. Own client

  3. Command line (hand executed)

  4. Commercial software application (e.g., ENVI/ArcGIS/IDL)

  5. Open Source software application (e.g., Panoply, GRADDS)

  6. Access from a programming language (e.g., Java, MATLAB, R)

  7. Other (please specify)




(GO TO CLOSE)


CLOSE:

You have reached the end of the survey. Please click on the "Finish" button below to send your responses to CFI Group's secure database. You will also receive a prompt to respond for another DAAC. (DISPLAY “FINISH” BUTTON –go to END)



END:

Your survey responses have been received.

NASA appreciates your input and will use this feedback to better serve its customers.


If you would like to respond to this survey for another DAAC, please click here or save the URL below to respond at another time.




WORDING FOR FIRST QUESTION IN UNAUTHENTICATED VERSION

Please select the DAAC (other than the previously select DAAC) which you wish to evaluate with this survey. (Select one.)



  1. Atmospheric Science Data Center - ASDC-LaRC

  2. Alaska Satellite Facility - ASF SAR DAAC

  3. Crustal Dynamics Data Information System - CDDIS

  4. Goddard Earth Sciences Data and Information Services Center - GES DISC

  5. Global Hydrology Resource Center - GHRC

  6. Land Processes DAAC - LP DAAC

  7. MODIS Level 1 and Atmosphere Archive and Distribution System - MODAPS LAADS

  8. National Snow and Ice Data Center - NSIDC DAAC

  9. Ocean Biology DAAC - OB.DAAC

  10. Oak Ridge National Laboratory DAAC - ORNL DAAC

  11. Physical Oceanography DAAC - PO DAAC-JPL

  12. Socioeconomic Data and Applications Center - SEDAC


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