Form 764 2015 764 NCA_Questionnaire_2016 (same as last year)

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oice be heard!

PERMIT NO. 311

BUFORD GA

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October 18, 2010

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CFI GROUP
BUFORD
GA 30515-9905
PO BOX 1291
BUFORD GA 30515-9905

c/o Eidex Group, LLC
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PO Box 1291
CFI GROUP
Buford, GA
30515
PO BOX 1291

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FIRST-CLASS MAIL
PERMIT NO. 311
BUFORD GA

FIRST-CLASS MAIL

BUSINESS REPLY MAIL
CFIBUSINESS
GROUP
REPLY MAIL

roup
Post Office Box

The National Cemetery Administration has contracted CFI Group
to conduct a survey.

This survey measures your satisfaction with the services you
received from one of the Department of Veteran Affairs' national
cemeteries, which are operated by the National Cemetery
Administration.

Your opinions are voluntary and confidential, but very important
for this research and may help others whom this agency serves
in the future.*
Thank you for completing this survey and letting your voice be heard!

National Cemetery Administration
Department of Veterans Affairs

*This survey is authorized by Office of Management and Budget
Control No. 1090-0007,
1090-0007 which expires on March 31, 2015.

Please seal the survey with tape so that the address to CFI Group
shows on the outside. Drop the completed survey into a US Post Office Box
within two weeks. The survey is already stamped.

NO POSTAGE
NECESSARY
IF MAILED
NO
POSTAGE
IN
THE
NECESSARY
UNITED
STATES
IF MAILED
IN THE
UNITED STATES

1 Be
Before
1 Before
o eBefore
you
youyou
had
had
you
had
expe
experience
had
experience
ence
experience
wwith
hwith
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hewith
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na
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the
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onanational
ceme
cemetery
cemetery
ecemetery
y and
andand
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heand
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National
the
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ey

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think
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and
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se
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ow
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se
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pprovided?
ovprovided?
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C (Circle
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number)
number)
11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
No
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yVeryVery
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ghHighHigh
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hhink
nk
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y? (Circle
C (Circle
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number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Ve
Very
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Ve
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yVeryVery
DDifficult
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Easy
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Now
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think
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to
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o the
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ona
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for
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ose
service…
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you
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se
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7 7 7To
To wha
To
what
To
what
ex
extent
what
wha
en
extent
extent
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ddid
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heddid
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se
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d the
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service
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service
and
and
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einterment
men
interment
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pay
men
pay
respect
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pay
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to
o you
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to your
tooloved
oved
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you
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oved
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n one
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anded
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? (Circle
C (Circle
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e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
No
NotNot
aat aall
Not
No
at allaat aall
Ve
Very
yVeryVe
Veryy
Respec
Respectful
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extent
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8 8 8 To
ma
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shrine?
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c e(Circle
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e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
No
NotNot
Ma
Maintained
Not
No
nMaintained
a Ma
Maintained
nedn a ned
Ve
Very
yVery
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Well
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Well
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As Na
National
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Shrine
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Shrine
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National
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National
onaNa
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ona
Shrine
ne Sh
Shrine
ne

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
No
NotNot
aat aall
Not
atCClear
allat
eaClear
all Clear
Ve
Very
yVery
CClear
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eaClear
Clear

4 Was
Was
4 Was
the
he
Was
the
information
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information
mainformation
on you
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received
ece
you
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ved
received
he
helpful
phelpful
u helpful
in
n terms
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terms
in oterms
of be
being
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andandand
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current?
current?
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C (Circle
c e(Circle
numbe
number)
number)
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
No
NotNot
aat aall
Not
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Ve
Very
yVeryVe
Veryy
He
Helpful
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Helpful
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Helpful
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Helpful
pu

hhink
nk
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Think
Th
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nk abou
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y sstaff
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w
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contact…
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accon
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… ac …

5 How
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5 How
cou
courteous
How
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eous
courteous
cou
we
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eous
were
e the
he
were
we
the
na
national
e the
he
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cemetery
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cemetery
eceme
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y sstaff?
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?y sstaff?
(Circle
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c? e(Circle
numbe
Cnumber)
cnumber)
e numbe
number)
11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
11
11 11 11
No
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aat aall
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at allaat aall
Ve
Very
yVeryVe
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No
NotNotNo
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eous
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eous
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eous
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eousApp
Applicable
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cab
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e cab e

6 How
How
6 How
pprofessional
How
o professional
esspprofessional
ona
o esswe
were
ona
were
e the
he
were
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the
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national
e the
he
national
onana
national
ceme
cemetery
ona
cemetery
eceme
cemetery
y sstaff
aestaff
yin
nsstaff
terms
eainms
terms
inn oterms
of
e be
ms
being
of ng
being
oof be
being
ng
know
knowledgeable,
knowledgeable,
edgeab
knowledgeable,
know
edgeab
e he
helpful,
phelpful,
eu he
helpful,
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and
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uresponsive?
espons
and
responsive?
responsive?
espons
ve? (Circle
Cve?
(Circle
c e(Circle
numbe
Cnumber)
cnumber)
e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
11
11 11 11
No
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aat aall
Not
No
at allaat aall
Ve
Very
yVeryVe
Veryy
No
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PProfessional
o Professional
essP
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ona
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PProfessional
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essProfessional
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Adm
Administration
Administration
nAdm
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s a nons regarding
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egacomp
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s you
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abou
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ence
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expe
ence
Have
Have
Have
you
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ever
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ned
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abou
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How
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well
How
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poo
poorly
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poorly
was
waswas
you
yyour
was
your
comp
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complaint
acomp
complaint
n hand
handled?
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n ed?
handled?
hand
(Circle
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c e(Circle
numbe
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e numbe
number)
12A
12A
12A
11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Hand
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edHand
Handled
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Ve
Very
yVery
Poo
Poorly
Very
Ve
Poorly
y Poo
Poorlyy
Ve
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12B
12B
12B
How
How
How
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How
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cu ddifficult
oorcu
easy
easy
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was
easy
was
it was
to
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make
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too you
make
youryour
comp
complaint?
your
you
complaint?
acomp
complaint?
n ? a(Circle
Cn (Circle
c? e(Circle
numbe
Cnumber)
cnumber)
e numbe
number)

3 Was
3 Was
Was
the
he
Was
the
information
n othe
information
mainformation
on abou
about
about
about
the
he the
na
national
the
national
onanational
ceme
cemetery
cemetery
ecemetery
y and
andand
its
sand
se
services
its vservices
itsces
services
cclear
eaclear
and
and
clear
andand
unde
understandable?
understandable?
sunderstandable?
andab e? (Circle
C (Circle
c e(Circle
numbe
number)
number)
number)

Think
nk
Think
abou
Think
Th
about
about
nk any
about
abou
anyany
commun
communication
any
communication
communication
commun
ca on ca
you
youon
you
may
may
you
may
have
have
may
have
had
had
have
had
wwith
had
hwith
the
hew
with
the
Na
National
h the
he
National
onaNa
National
Ceme
Cemetery
ona
Cemetery
Cemetery
Ceme
ey ey
12 1212Th

Sa
Satisfaction
Satisfaction
s ac
Satisfaction
Sa
ons ac
includes
nc on
includes
udes
includes
ncmany
many
udes
many
many
things.
h ngs
things.
things.
hPPlease
ngs
ease
Please
Please
P
cons
consider
ease
consider
decons
consider
you
your
de
your
ove
overall
your
you
overall
a ove
overall
sa
satisfaction
satisfaction
sa acsa
satisfaction
ons ac
wwith
hon
with
the
hew
with
the
h the
he
na
national
national
onana
national
ceme
cemetery…
ona
cemetery…
eceme
cemetery…
y… e y…

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Ve
Very
yVeryVe
Veryy
Ve
Very
yVeryVe
Veryy
DDifficult
Difficult
cu D
Difficult
cu
Easy
Easy
Easy
Easy

Consider
Consider
de
Consider
Cons
aallde
you
your
all your
aallexpe
experiences
your
you
experiences
ences
experiences
expe
ences
to
o da
date
to edate
toowwith
date
da
hwith
ethe
hew
with
the
na
national
h the
he
national
onana
national
ceme
cemetery.
ona
cemetery.
eceme
cemetery.
y How
How
e How
y sa
satisfied
How
satisfied
s sa
satisfied
ed s ed
9 9 9 Cons
aare
eare
you
you
aare
you
ewwith
you
hwith
the
hew
with
the
na
national
h the
he
national
onana
national
ceme
cemetery?
ona
cemetery?
eceme
cemetery?
y? (Circle
Ce (Circle
y?
c e(Circle
numbe
Cnumber)
cnumber)
e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Ve
Very
yVeryVe
Veryy
Ve
Very
yVeryVe
Veryy
DDissatisfied
ssa
Dissatisfied
sD
Dissatisfied
ed
ssa s ed
Sa
Satisfied
Satisfied
s ed
Satisfied
Sa
s ed

10 10Cons
Considering
10Considering
de
Considering
Cons
ng de
aall oof
ng
allyou
your
of
aallyour
oofexpec
expectations,
your
you
expectations,
expectations,
expec
a onsa to
oons
wha
what
to what
tooex
extent
what
wha
en
extent
extent
ex
has
hasen
has
the
hehas
the
na
national
the
he
national
onana
national
ceme
cemetery
ona
cemetery
eceme
cemetery
y ey
fallen
a en
fallen
fallen
sho
short
a en
short
osho
short
of oor
of exceeded
exceeded
or
of exceeded
o
or exceeded
o
you
your
your
expec
expectations?
your
you
expectations?
expectations?
expec
a ons?
a ons?
(Circle
C (Circle
c e(Circle
numbe
Cnumber)
cnumber)
e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
Fa
Falls
sFalls
Sho
Short
Falls
Fa
Short
s Sho
Short
Exceeds
Exceeds
Exceeds
Exceeds
oof Expec
Expectations
of Expectations
oof aExpec
Expectations
ons a ons
Expec
Expectations
Expectations
aExpec
Expectations
ons a ons

11 11Th
11nk
Think
Think
abou
Think
Th
about
about
nk an
about
abou
an an
ideal
deaan
ideal
ve
veterans’
ideal
dea
eveterans’
ans
veterans’
ve
eceme
cemetery
ans
cemetery
eceme
cemetery
y that
haethat
ytreats
ea
that
ha
treats
s ve
treats
veterans
eaeveterans
sans
veterans
ve
w
ewith
ans
hwith
respect
espec
with
w
respect
h respect
espec
and
andandand
is
s ma
maintained
is maintained
nissama
maintained
nedn as
aasned
aaasna
national
aasnational
ona
a na
national
sh
shrine.
ona
shrine.
ne sh
shrine.
How
How
neHow
we
well
How
well
does
does
well
we
does
the
he
does
the
ceme
cemetery
the
he
cemetery
eceme
cemetery
y you
youeyou
used
used
y you
used
used
compa
compare
compare
compare
compa
ew
with
hwith
ethat
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with
w
that
hideal?
dea
that
ha
ideal?
? ideal?
dea
(Circle
C (Circle
c? e(Circle
numbe
Cnumber)
cnumber)
e numbe
number)

11 1 122 2 233 3 344 4 455 5 566 6 677 7 788 8 899 9 910
10 10 10
No
NotNot
Ve
Very
Not
No
yVeryVe
Veryy
Ve
Very
yVeryVe
Veryy
CClose
ose
Close
to
oC
Close
Ideal
ose
dea
to Ideal
too Ideal
dea
CClose
ose
Close
to
oC
Close
Ideal
ose
dea
to Ideal
too Ideal
dea

13 1313How
How
How
wwilling
How
willing
ng w
willing
wou
would
ng
would
d wou
would
you
youyou
be
dbeyou
be
to
o say
say
be
to say
to
pos
positive
o say
positive
vepos
positive
things
h ngs
things
ve things
abou
about
h ngs
about
about
abou
the
he the
job
obthe
he
job
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