NASA LANCE Near Real-Time Data
NASA would like to hear from its customers about the services we provide you through the Land Atmosphere Near real-time Capability for EOS (LANCE), a service of the NASA Earth Observing System Data and Information System (EOSDIS).
The survey should take approximately 10 to 15 minutes to complete. All submitted information is collected and processed by CFI Group, an independent research and consulting firm. When you finish the survey, your responses will be sent directly to a database located on CFI Group's server, which cannot be accessed through any NASA online system.
Your answers are voluntary, but your opinions are very important. Your responses will remain anonymous and will only be reported in aggregate. If at any time you do not feel comfortable answering a question, you may choose not to answer. This survey is authorized by Office of Management and Budget Control No. 1090-0007; authorization expires on March 31, 2015.
Questions or problems with the survey? Email NASASurvey@cfigroup.com.
Our records indicate that you are a customer of the NASA Land Atmosphere Near real-time Capability for EOS (LANCE) [LANCE Service] to access near real-time data/imagery.
Q1a. Please select the Services which you use:
(check all that apply)
Data download
FIRMS (Fire Information for Resource Management System)
Rapid Response image subsets, gallery or swath images
Worldview
GIBS (Global Imagery Browse Services) e.g. Web Map Tile Services (WMTS), KML (Keyhole Markup Language)
Q1b. Now select which service you wish to evaluate with this survey.
(Select one.)
Data download
FIRMS (Fire Information for Resource Management System)
Rapid Response image subsets, gallery or swath images
Worldview
GIBS (Global Imagery Browse Services) e.g. Web Map Tile Services (WMTS), KML (Keyhole Markup Language)
Note: If you frequently use multiple LANCE Services, please answer the questions for the service you selected. You will be given the opportunity to evaluate additional LANCE Services at the end of this survey.
Where
are you currently located? [Dropdown
country list]
Q3. For which area do you need near real-time products? Please select all that apply:
Agriculture
Air quality
Ash plumes
Drought
Dust storms
Fires
Floods
Severe storms
Snow cover / sea ice
Smoke plumes
Vegetation
Volcanos
Weather (cloud formation and precipitation)
Other (please specify)
Q4. Which best describes your interest?
Answering science questions including modeling/forecasting
Conservation / natural resource management
Humanitarian / managing hazards or disasters
Media – press/news/blogs/social media
Monitoring air quality
Preview for data / science products selection
Other, please specify
Q5. LANCE near real-time products are generally available within 3 hours of spacecraft acquisition; what time frame is most useful to you?
Less than 3 hours
Less than 6 hours
Less than 12 hours
Less than 24 hours
Q6. Which of the following do you use to search for LANCE near real-time products or services? (Please specify all that apply)
LANCE websites
Reverb
GCMD (Global Change Master Directory)
Internet search (e.g., Google)
Other
(Please specify)
Q7. Did you find the information you needed (e.g., product descriptions, users guides, tool guides) to help you work with the LANCE near real-time products or services?
Yes [Skip to one of the 5 tracks depending on ans. to Q1]
No
Q8. (If Q7=2) What specific information were you looking for but could not find? [Open-end]
[Go to one of the 5 tracks depending on ans. to Q1]
1 - DATA TRACK (search, delivery)
Q1A How frequently do you download LANCE near real-time data?
Daily
Weekly
Monthly
Few times a year
Think about your search and download of near real-time data and data products using LANCE services, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q1B Ease of finding data you want
Q1C Ease of downloading data
Q1D Are you able to download data in the format you prefer?
Yes [Skip to Q1F]
No
Q1E What is your preferred format? [Open-end]
Q1F What is your preferred method for downloading data?
FTP
HTTPS
Other (please specify)
Think about the delivery of the LANCE near real-time products, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q1G Convenience of delivery
Q1H Timeliness of data availability
[Go to Q9]
2 - FIRMS TRACK (search, delivery)
Q2A Which FIRMS services do you use?
Email alerts
Web Fire Mapper
SHP, KML, text file download
Archive Download tool
10 day fire maps
Q2B How frequently do you browse / download or receive data from FIRMS?
Daily
Weekly
Monthly
Few times a year
Q2C Do you use FIRMS to browse only?
Yes [Go to Q2F]
No
Think about the FIRMS products you accessed, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q2D Ease of finding data you want
Q2E Ease of downloading data
[Go to Q2H]
Think about the FIRMS browse product you accessed, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q2F Ease of finding data you want
Q2G Timeliness of browse availability
[Go to Q14]
Q2H Are you able to download FIRMS data in the format you prefer?
Yes [Skip to Q2J]
No
Q2I What is your preferred format? [Open-end]
Q2J What is your preferred method for downloading data?
FTP
HTTPS
Email alerts
Web services (KML, WMS)
Other (please specify)
Think about the delivery of the FIRMS products, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q2K Convenience of delivery
Q2L Timeliness of data availability
[Go to Q9]
3 - Rapid Response TRACK (search, delivery)
Q3A How frequently do you browse or download LANCE near real-time imagery in Rapid Response?
Daily
Weekly
Monthly
Few times a year
Q3B Do you use Rapid Response to download imagery?
Yes
No [Go to Q3F]
Thinking about Rapid Response, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q3C Ease of finding imagery you want
Q3D Ease of downloading imagery
Q3E Timeliness of image availability
[Go to Q3H]
Thinking about Rapid Response for viewing near real-time imagery, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q3F Ease of finding imagery you want
Q3G Timeliness of image availability
[Go to Q14]
Q3H Are you able to download imagery in the format you prefer?
Yes
[Skip
to Q3J]
No
Q3I What is your preferred format? [Open-end]
Q3J Have you tried viewing / downloading imagery from Worldview?
Yes
No [Go to Q9]
Q3K Would you consider switching from Rapid Response to Worldview?
Yes
No [Explain why not -- Open end]
[go to Q9]
4 - Worldview TRACK (search, delivery)
Q4A How frequently do you browse or download LANCE near real-time imagery using Worldview?
Daily
Weekly
Monthly
Few times a year
Q4B Do you use Worldview to download imagery or the underlying data granules?
Yes
No [Go to Q4G]
Thinking about Worldview, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q4C Ease of finding imagery you want
Q4D Ease of downloading imagery (include not applicable (n/a) as well as 1-10)
Q4E Ease of downloading data granules (include n/a as well as 1-10)
Q4F Timeliness of image availability
[Go to Q4I]
Thinking about Worldview for viewing near real-time imagery, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q4G Ease of finding imagery you want
Q4H Timeliness of image availability
[Go to Q14]
Q4I Are you able to download imagery/data in the format you prefer?
Yes [skip to Q4K]
No
Q4J What is your preferred format? [Open-end]
Q4K Are there any products available in LANCE but not in Worldview that you would like to see in Worldview? [Open-ended]
[Go to Q9]
5 - Global Imagery Browse Services (GIBS) TRACK (search, delivery)
Q5A How frequently do you access GIBS imagery services?
Daily
Weekly
Monthly
Few times a year
Q5B What tool, application or library do you use to access GIBS imagery services? [Select all that apply]
Adobe Flash/Flex
Bing Maps
CartoDB
ESRI ArcGIS Online
ESRI ArcGIS/ArcMap
ESRI iOS
GDAL
Google Earth
Google Maps
Intergraph Geospatial Portal
Leaflet
NASA World Wind
OpenLayers
Perceptive Pixel Client
SCCIS Uniview
Other (Please specify)
Thinking about GIBS, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q5C Quality of imagery
Q5D Quality of service documentation
Q5E Timeliness of image availability
Q5F Are you able to request GIBS imagery using the web service you prefer?
Yes [go to Q5H]
No
Q5G What is your preferred web service? [Open-ended]
Q5H Are you able to request GIBS imagery in the format you prefer?
Yes
No [Go to Q5J]
Q5I What format do you use?
PNG
KML
GeoTIFF
Other [please specify]
Q5J What is your preferred format? [Open-ended]
Think about the LANCE near real-time imagery you access through GIBS, on a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q5K Ease of finding imagery you want
Q5L Timeliness of imagery availability
Think about the LANCE near real-time imagery you access through GIBS, on a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q5M. Ease of using in the formats and web services provided
Q5N Usefulness of near real-time GIBS imagery for your needs
Q5O How do you use the near real-time GIBS imagery?
1. Within your project? [skip to Q14]
2. For redistribution [go to Q5R]
3. Customization, then distribution
Q5P How do you customize LANCE near real-time GIBS?] [Open ended]
Q5R What user groups do you send them to? [Open ended]
[Go to Q14]
Users who download data come to this point
(If Q1b=1, Q2C=2, Q3B=1 or Q4B=1, then respondent receives Q9, 10, 11)
Think about how you use the near real-time data/imagery products once you have downloaded them. Using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent,” please rate …
Q9 Ease of using the products in the delivered format
Q10 Usefulness of products to your needs
Q11 How do you use the near real-time products that you get?
Within your project [Skip to Q14]
For redistribution [Skip to Q13]
Customization, then distribution
Q12 (If Q11=3) How do you customize LANCE near real-time products? [Open-end]
Q13 (If Q11=2) What user groups do you send them to? [Open-end]
Users who only view or browse imagery come to this point
Q14 (If Q1b = 2 AND Q2C=1, If Q1b = 3 AND Q3B=2, If Q1b = 4 AND Q4B=2, If Q1b = 5)
Are you aware that LANCE near real-time data is different from NASA’s Standard Science Quality products
Yes [Go to Q15]
No
[LANCE near real-time data are not considered as accurate as Standard Science Quality products. LANCE data are processed rapidly, using predicted, rather than definitive geo-location data and less accurate ancillary data, in order to make them available within 3 hours of observation].
Q15 Are you adequately informed when LANCE near real-time data or products are not available?
Yes
No
Never experienced an unavailability
Q16 Have you ever requested assistance from the LANCE user support staff?
Yes
No [Skip to Q22]
Think about the LANCE user support staff you interacted with, using a 10-point scale, on which “1” means “Poor” and “10” means “Excellent”, please rate them on the following…
Q17 Professionalism
Q18 Technical knowledge
Q19 Timeliness of response
Q20 Were you able to get the help you needed on your first request for assistance?
Yes
No
Q21 Using a 10-point scale on which “1” means “handled very poorly” and “10” means “handled very well”, please rate how well the your issue was handled.
Q22 Using a 10-point scale on which 1 means “Very Dissatisfied” and 10 means “Very Satisfied,” how satisfied are you with the data products and services provided by LANCE?
Q23 Using a 10-point scale on which 1 now means “Falls short of your expectations” and 10 means “Exceeds your expectations,” to what extent have the data products and services provided by LANCE fallen short of or exceeded your expectations.
Q24 Now, imagine an ideal provider of near real-time data products and services. How close does LANCE come to that ideal provider you just imagined? Please use a 10-point scale on which 1 means “Not at all close to the ideal,” and 10 means “Very close to the ideal.”
Q25 Using a 10-point scale on where “1” means “Not at all likely” and “10” means “Very likely,” how likely are you to recommend LANCE to a colleague?
Q26 Using a 10-point scale, on which “1” means “Not at all likely” and “10” means “Very likely,” how likely are you to use the services provided by LANCE in the future?
Q27 Do you have any additional comments or suggestions about possible improvements to LANCE near real-time data, imagery, services, tools, documentation, or the websites that you would like to share? Are you finding what you need on our websites? (please comment)
Q28 Would you like to be included in future NASA surveys? Please provide your e-mail address below. [Open-end]
You have reached the end of the survey. Please click on the "Finish" button below to send your responses to CFI Group's secure database.
Your survey responses have been received.
NASA appreciates your input and will use this feedback to better serve its customers.
If you would like to respond to this survey for another LANCE Service, please click here or save the URL below to respond at another time.
FINAL DRAFT
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | esofinow |
| File Modified | 0000-00-00 |
| File Created | 2021-01-25 |