Form 013 2018 013 Q_USMint_Web_Browse_20180709 MAKE CQ CHANGE

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Overview

OLD MODEL
Model
Current CQs
OLD CQs

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Sheet 1: OLD MODEL

Model Instance Name:
US Mint Browse V2
MID:		x80JEp8R88EZ1tlA8QxlAA==
Partitioned (Y/N)?		YES
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		2/6/2012
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction		Return	Return (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Appeal	Please rate the visual appeal of U.S. Mint.		Satisfaction - Overall	What is your overall satisfaction with U.S. Mint? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to return to the U.S. Mint?
	Look and Feel - Balance	Please rate the balance of graphics and text on U.S. Mint.		Satisfaction - Expectations	How well does U.S. Mint meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend	Recommend (1=Very Unlikely, 10=Very Likely)
	Look and Feel - Readability	Please rate the readability of the pages on U.S. Mint.		Satisfaction - Ideal	How does U.S. Mint compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend the U.S. Mint to someone else?
		Navigation (1=Poor, 10=Excellent, Don't Know)					Primary Resource	Primary Resource (1=Very Unlikely, 10=Very Likely)
	Navigation - Organized	Please rate how well the site is organized.						How likely are you to use this site as your primary resource for obtaining information about United States coins?
	Navigation - Options	Please rate the options available for navigating this site.					Purchase Online	Purchase Online (1=Very Unlikely, 10=Very Likely)
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.						How likely are you to make an online purchase from the U.S. Mint in the next twelve months?
	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.					Purchase Offline	Purchase from Another Channel (1=Very Unlikely, 10=Very Likely)
		Merchandise (1=Poor, 10=Excellent, Don't Know)						How likely are you to purchase from the U.S. Mint in the next twelve months using another channel other than its website (e.g., phone)?
	Merchandise - Appeal	Please rate the extent to which the products on the U.S. Mint site appeal to you.
	Merchandise - Variety	Please rate the variety of products offered on the U.S. Mint site.
	Merchandise - Availability	Please rate the availability of the specific product(s) you were looking for on US Mint site.
		Product Descriptions (1=Poor, 10=Excellent, Don't Know)
	Product Descriptions - Thoroughness	Please rate the thoroughness of product descriptions on U.S. Mint.
	Product Descriptions - Understandable	Please rate how understandable the product descriptions are on U.S. Mint.
	Product Descriptions - Answers	Please rate how well the product descriptions provide answers to your questions.
		Product Images (1=Poor, 10=Excellent, Don't Know)
	Product Images - Realistic	Please rate how realistic the product images are on U.S. Mint.
	Product Images - Views	Please rate the ability to see the desired views of products.
	Product Images - Details	Please rate how well the product images show the product details.
		Product Browsing (1=Poor, 10=Excellent, Don't Know)
	Product Browsing - Sort	Please rate the ability to sort products by criteria that are important to you on U.S. Mint.
	Product Browsing - Narrow	Please rate the ability to narrow choices to find the product(s) you are looking for on U.S. Mint.
	Product Browsing - Features	Please rate how well the features on U.S. Mint helps you find the product(s) you are looking for.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on U.S. Mint.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on U.S. Mint.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on U.S. Mint.

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Sheet 2: Model

Model Name		US MINT					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		2MQ					Pink: Addition
Date
Model Version		17.3.Y					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Site Performance (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to U.S. Mint in the next 30 days?
2	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Purchase Online (1=Very Unlikely, 10=Very Likely)
3	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	18	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	20	Purchase Online	How likely are you to make a purchase from U.S. Mint's site in the future?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)						Purchase Offline (1=Very Unlikely, 10=Very Likely)
4	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.				21	Purchase Offline	How likely are you to make a purchase from a U.S. Mint store in the future?
5	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.						Recommend (1=Very Unlikely, 10=Very Likely)
6	Look and Feel - Legibility	Please rate the legibility of the pages that you visited.				22	Recommend	How likely are you to recommend U.S. Mint to someone else?
		Product Finding (1=Poor, 10=Excellent, Don't Know)
7	Product Finding - Ease	Please rate the ease of finding what you were looking for.
8	Product Finding - Categories	Please rate the product categories on meeting your expectations of where to find items.
9	Product Finding - Filtering	Please rate the filters on showing just the items you were interested in.
		Merchandise (1=Poor, 10=Excellent, Don't Know)
10	Merchandise - Meet Needs	Please rate the extent to which the selection of products meets your needs.
11	Merchandise - Variety	Please rate the variety of products for you to consider.
12	Merchandise - Availability	Please rate the in-stock availability of the products you considered.
		Product Descriptions (1=Poor, 10=Excellent, Don't Know)
13	Product Descriptions - Essential Information	Please rate the presentation of essential product information.
14	Product Descriptions - Clarity	Please rate the clarity of the product descriptions.
15	Product Descriptions - Images	Please rate the product images on displaying the views that you needed.

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Sheet 3: Current CQs

Model Name		US Mint Browse V3					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		2MQ					Pink: Addition
Date		7/9/2018					Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
			Which of the following best describes your interest in coins and coin collecting?	Coin dealer		Y	Radio button, one-up vertical	Skip Logic Group	Best Describes
				Coin collector	A, B, C
				Coin gift-giver
				Friend or family member of a coin collector
				Media
				Teacher / educator
				Student
				Other
		A	What is the primary reason you collect coins?	For my own personal hobby		Y	Radio button, one-up vertical	Skip Logic Group	Reason for Collecting Coins
				To share hobby with a family member or friend
				As an investment
				Other	F
		B	How long have you been collecting coins?	Less than 2 years		Y	Radio button, one-up vertical		Time Collecting
				2-5 years
				6-9 years
				10 or more years				Skip Logic Group
		C	How do you typically purchase coins from the US Mint?	By mail		Y	Radio button, one-up vertical		How Purchase Coins
				By phone
				Online
				In-person or through a dealer				Skip Logic Group
				All of the above
				Other
				Have not purchased coins yet
			What is your primary reason for visiting the U.S. Mint website today?	Check the status of an order		Y	Radio button, one-up vertical	Skip Logic Group	Reason for Visit
				Find information / news about the U.S. Mint
				Make a purchase online	E,G			Randomize
				Research specific items	E,G
				Just browse
				Contact Customer Service	AA
				Learn about coins and medals
				Find coin schedule / release dates
				Other	OO			Anchor Answer Choice
		OO	What is your other reason for visiting the site today?			N	Text area, no char limit	Skip Logic Group	OTS_Reason for Visit
		E	What type of information were you looking for? (Please select all that apply)	Coin details and descriptions		Y	Checkbox, one-up vertical	Skip Logic Group	Coin Product Info
				Coin images of front and back on coin (obverse and reverse)
				Coin specifications (weight, metal, and size)
				Coin prices (for collectible coins available to purchase)				Randomize
				Coin values (for coins in your collection)
				Coin production figures (for circulating coins)
				Coin mintage limits (for collectible coins)
				Coin sales figures (for bullion coins)
				Other	F			Anchor Answer Choice
		F	What other coin product information are you looking for today?			N	Text area, no char limit	Skip Logic Group	OTS_Coin Product Info
		G	What types of coins were you looking for? (Please select all that apply)	Circulating coins (penny, nickel, dime, quarter)		Y	Checkbox, one-up vertical	Skip Logic Group	Coin Type
				Collectible coins and medals (including proof and uncirculated)
				Bullion investment grade coins or precious metals
		AA	Why did you seek customer service today? Select all reasons that apply.	Help with my online account		Y	Checkbox, one-up vertical	Skip Logic Group	Customer Service
				Manage/check status of an order
				Manage a subscription
				Problems with a delivery
				Problems with my credit card
				Other	CC
		CC	Please specify the other reason you sought customer service.			N	Text area, no char limit	Skip Logic Group	OTS_Customer Service
			When do you plan on making a purchase from the U.S. Mint website?	Today		Y	Radio button, one-up vertical		Purchase Timing
				In the next week
				In the next month
				In the next 1-3 months
				As soon as the product I am looking for is released
				Never
				Not Sure
			Did you add an item to your shopping bag or wishlist today?	Yes, I added to my shopping bag	H	Y	Radio button, one-up vertical	Skip Logic Group	Add Item to Cart
				Yes, I added to my wishlist
				Yes, I added to both	H
				No, I did not
		H	After you added an item to your shopping bag did you start the checkout process?	Yes, I did	I	Y	Radio button, one-up vertical	Skip Logic Group	Checkout
				No, I did not
				Not sure
		I	Did you find the checkout process on the U.S. Mint site to be:	Better than other online purchase experiences		Y	Radio button, one-up vertical	Skip Logic Group	Checkout Success
				Equal to other online purchase experiences
				More difficult than other online purchase experiences	J
				Not sure / Don't make other online purchases
		J	Please describe why you found this checkout process to be more difficult than others you have experienced:			N	Text area, no char limit	Skip Logic Group	OE_Checkout Difficult
			Did you make a purchase during your site visit today?	Yes	K, L, M	Y	Radio button, one-up vertical	Skip Logic Group	Make a Purchase
				No	X, Y
		K	How many items did you purchase today?	1-2		Y	Radio button, one-up vertical	Skip Logic Group	Purchase Quantity
				3-5
				6-9
				10 or more
		L	Including today, how many times have you purchased from this website in the last two years?	1 time		Y	Radio button, one-up vertical	Skip Logic Group	Previous Purchases
				2-3 times
				4-5 times
				6-9 times
				10 or more times
		M	Was this your first purchase on U.S. Mint's website?	Yes	N	Y	Radio button, one-up vertical	Skip Logic Group	Times Purchased from Mint
				No
				I don't know
		N	What was the primary factor that drove you to make your first purchase today?	Found a product that appealed to me		Y	Radio button, one-up vertical	Skip Logic Group	First Purchase
				Thought product would make a good gift
				Starting to get into coin collecting
				Purchase seemed liked a good investment
				Saved enough money
				Other	AA
		AA	Please specify the factor that drove your first purchase.			N	Text area, no char limit	Skip Logic Group	OTS_First Purchase
		X	When was the last time you purchased from this website?	Within the past month		Y	Radio button, one-up vertical	Skip Logic Group	Most Recent Purchase
				Within the past year
				Between 1-2 years ago
				Between 2-3 years ago
				Over 3 years ago
				Never purchased from U.S. Mint online
		Y	Please tell us why you did not complete a purchase today. (Select all that apply)	I did not come to the site to shop today		Y	Radio button, one-up vertical	Anchor Answer Choice	Purchase Why Not
				Still deciding	T			Skip Logic Group
				Don't want to purchase online
				Could not find what I wanted
				Not enough product information	BB
				Product unavailable/not released yet				Randomize
				Item(s) did not appeal to me
				Item(s) too expensive
				Technical problem with the site	E
				Difficulty with the checkout process
				I had account/login issues	CC
				Other	G			Anchor Answer Choice
		G	What was your reason for not purchasing?			N	Text area, no char limit	Skip Logic Group	OTS_Purchase Why Not
		T	What additional information could we provide to help you make a decision?			N	Text area, no char limit	Skip Logic Group	OE_Still Deciding
		BB	What additional information would you like to have before making a purchase?			N	Text area, no char limit	Skip Logic Group	OE_Additional Info
		CC	What kind of issues did you have?			N	Text area, no char limit	Skip Logic Group	OE_Issues
		E	What kind of technical problem did you experience?			N	Text area, no char limit	Skip Logic Group	OE_Technical Error
			Did you accomplish what you wanted to do today on this site?	Yes			Radio button, one-up vertical		Accomplish Task
				No	A, B	Y		Skip Logic Group
		A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group	OE_Why Not Accomplish
		B	What do you plan to do next?	Visit a U.S. Mint gift shop or sales counter		Y	Radio button, one-up vertical	Skip Logic Group	Do Next
				Return to usmint.gov to research items
				Wait for coin(s) to be released
				Wait for coin(s) to come back in stock
				Return to usmint.gov to purchase
				Contact U.S. Mint customer service
				Visit other retail store(s)
				Comparison shop at other retailers
				Purchase from another retailer website
				Contact customer service at another retailer
				None of the above
			How frequently do you visit the U.S. Mint website?	Daily		Y	Radio button, one-up vertical		Visit Frequency
				Weekly
				Monthly
				A couple times a year
				About once a year
				This is my first time
			How were you referred to the site today?	Typed the website address into my browser		Y	Radio button, one-up vertical	Randomize	Site Awareness
				Have the website bookmarked or is one of my favorites				Skip Logic Group
				Used a search engine
				Received a flyer or brochure in the mail
				Saw TV, radio, newspaper, or magazine advertisement
				Saw Internet advertisement
				Received a link in an e-mail
				Recommended by someone I know
				Other	A			Anchor Answer Choice
				I was not referred to the site by anything specific				Anchor Answer Choice
		A	Please specify how you were referred to the site.			N	Text area, no char limit	Skip Logic Group	OTS_Site Awareness
			What are some of the other ways you have heard about US Mint products? (Please select all that apply)	Email updates		Y	Checkbox, one-up vertical		How Interact with Site
				Mobile website
				Text messages				Skip Logic Group
				Mobile application or “app”
				Facebook
				Google+
				Twitter
				YouTube
				Blogs
				Audio or podcasts
				Regular mail
				Telephone
				Online advertisement
				Print or TV advertisement
				Other	A
		A	What other ways you would be interested in interacting or connecting with the site?			N	Text area, no char limit	Skip Logic Group	OTS_Interact with Site
			Please select the category that includes your age.	Under 18		Y	Radio button, one-up vertical		Age
				18-24
				25-34
				35-44
				45-54
				55-64
				65-74
				75+
				Prefer not to answer
			What is your gender?	Female		Y	Radio button, one-up vertical		Gender
				Male
				Prefer not to answer
			Which category includes your household income?	Under $25,000		Y	Drop down, select one		Income
				$25,000 - $49,999
				$50,000 - $74,999
				$75,000 - $99,999
				$100,000 - $124,999
				$125,000 - $149,999
				$150,000 or more
				Prefer not to answer
			If you could suggest one change to improve the U.S. Mint website, what recommendation would you make?			N	Text area, no char limit		OE_Improvements

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Sheet 4: OLD CQs

Model Instance Name:			red & strike-through: DELETE
US Mint Browse V2			underlined & italicized: RE-ORDER
MID:	x80JEp8R88EZ1tlA8QxlAA==		pink: ADDITION
Date:	3/1/2008		blue + -->: REWORDING
partitioned - Yes
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
MMW0990		Which of the following best describes your interest in coins and coin collecting?	Coin dealer		Radio button, one-up vertical	S	Y	Skip Logic Group	Best Describes
			Coin collector	A, B, C
			Coin gift-giver
			Friend or family member of a coin collector
			Media
			Teacher / educator
			Student
			Other	E
MMW0991	E	Please specify your primary role.			Text area, no char limit		N	Skip Logic Group	Other Best Describes
MMW0992	A	What is the primary reason you collect coins?	For my own personal hobby		Radio button, one-up vertical	S	Y	Skip Logic Group	Reason for Collecting Coins
			To share hobby with a family member or friend
			As an investment
			Other	F
MMW0993	F	What are your other reasons for collecting coins?			Text area, no char limit		N	Skip Logic Group	Other Reason Collect
MMW0994	B	How long have you been collecting coins?	Less than 2 years		Radio button, one-up vertical	S	Y		Time Collecting
			2-5 years
			6-9 years
			10 or more years					Skip Logic Group
MMW0995	C	How do you typically purchase coins from the US Mint?	By mail		Radio button, one-up vertical	S	Y		How Purchase Coins
			By phone
			Online
			In-person or through a dealer					Skip Logic Group
			All of the above
			Other	H
			Have not purchased coins yet
MMW0996	H	How else do you purchase coins?			Text area, no char limit		N	Skip Logic Group	Other Purchase Method
MMW0944		What is your primary reason for visiting the U.S. Mint website today?	Check the status of an order		Radio button, one-up vertical	S	Y	Skip Logic Group	Reason for Visit
			Find information / news about the U.S. Mint	J
			Make a purchase online	E,G				Randomize
			Research specific items	E,G
			Just browse
			Contact Customer Service	AA
			Learn about coins and medals	BB
			Find coin schedule / release dates
			Other	OO				Anchor Answer Choice
MMW0945	OO	What is your other reason for visiting the site today?			Text area, no char limit		N	Skip Logic Group	Other reason for Visit
MMW0947	BB	Doug Galante: Only n=36 answering this question in past 6 months, 50% of them "other". Consider eliminating? What specific information were you looking for? (Please select all that apply)	How to get started		Checkbox, one-up vertical	M	Y	Skip Logic Group	Coin Info Seeking
			What to look for when collecting coins
			How coins are made					Randomize
			Caring for coins
			Storing coins
			Coin term glossary
			Learning about mint marks
			ANA Coin grading scale
			Dealer database
			Other	C
MMW0948	C	What other coin collecting information are you looking for today?			Text area, no char limit		N	Skip Logic Group	Other Collecting Info
MMW0950	E	What type of information were you looking for? (Please select all that apply)	Coin release dates / product schedules		Checkbox, one-up vertical	M	Y	Skip Logic Group	Coin Product Info
			Coin details and descriptions
			Coin images of front and back on coin (obverse and reverse)
			Coin specifications (weight, metal, and size)					Randomize
			Coin prices (for collectible coins available to purchase)
			Coin values (for coins in your collection)
			Coin production figures (for circulating coins)
			Coin mintage limits (for collectible coins)
			Coin sales figures (for bullion coins)
			Other	F
MMW0951	F	What other coin product information are you looking for today?			Text area, no char limit		N	Skip Logic Group	Other Coin Product Info
MMW0952	G	What types of coins were you looking for? (Please select all that apply)	Circulating coins (penny, nickel, dime, quarter)		Checkbox, one-up vertical	M	Y	Skip Logic Group	Coin Type
			Collectible coins and medals (including proof and uncirculated)
			Bullion investment grade coins or precious metals
MMW0955	J	Doug Galante: Only n=55 answering this question in past 6 months, 44% of them "other". Consider eliminating? What specific information were you looking for? (Please select all that apply)	Organizational structure		Checkbox, one-up vertical	M	Y	Skip Logic Group	General Mint Info
			Director’s office
			News or press releases
			Annual report
			U.S. Mint facilities					Randomize
			History
			Sculptors / engravers
			Tours
			Other	K
MMW0956	K	What other information about the U.S. Mint are you looking for today?			Text area, no char limit		N	Skip Logic Group	Other General Mint Info
MMW0958	M	What other educational resources are you looking for today?			Text area, no char limit		N	Skip Logic Group	Other Resources
KAU0162035	AA	Why did you seek customer service today? Select all reasons that apply.	Help with my online account		Checkbox, one-up vertical	Multi	Y	Skip Logic Group	Customer Service
			Manage/check status of an order
			Manage a subscription
			Problems with a delivery
			Problems with my credit card
			Other	CC
KAU0162036	CC	Please specify the other reason you sought customer service.			Text area, no char limit	Single	N	Skip Logic Group	OE_Customer Service
ACQinh0014485		When do you plan on making a purchase from the U.S. Mint website?	Today		Radio button, one-up vertical	Single	Y		Purchase Timing
			In the next week
			In the next month
			In the next 1-3 months
			As soon as the product I am looking for is released
			Never
			Not Sure
ACQinh0014505		Doug Galante: For these sections, I think we should separate out shopping bag/checkout from actual purchase block of questions. Also, the "why not" questions for shopping bag and purchase overlapped each other quite a bit. Recommend we consolidate. Did you add an item to your shopping bag or wishlist today?	Yes, I added to my shopping bag	H	Radio button, one-up vertical	S	Y	Skip Logic Group	Add Item to Cart
			Yes, I added to my wishlist
			Yes, I added to both	H
			No, I did not	B
CAS0037783	H	After you added an item to your shopping bag did you start the checkout process?	Yes, I did	I, A	Radio button, one-up vertical	S	Y	Skip Logic Group	Checkout
			No, I did not
			Not sure
CAS0037784	I	Did you find the checkout process on the U.S. Mint site to be:	Better than other online purchase experiences		Radio button, one-up vertical	S	Y	Skip Logic Group	Checkout Success
			Equal to other online purchase experiences
			More difficult than other online purchase experiences	J
			Not sure / Don't make other online purchases
CAS0037785	J	Please describe why you found this checkout process to be more difficult than others you have experienced:			Text area, no char limit	S	N	Skip Logic Group	OE_Checkout Experience
ACQinh0014486	A	Did you make a purchase during your site visit today?	Yes	K, L, M	Radio button, one-up vertical	S	Y	Skip Logic Group	Make a Purchase
			No	C X, Y
UNG0126216	K	How many items did you purchase today?	1-2	S	Radio button, one-up vertical	S	Y	Skip Logic Group	Purchase Quantity
			3-5
			6-9
			10 or more
	L	Including today, how many times have you purchased from this website in the last two years?	1 time		Radio button, one-up vertical	S	Y	Skip Logic Group	Previous Purchases
			2-3 times
			4-5 times
			6-9 times
			10 or more times
	M	Was this your first purchase on U.S. Mint's website?	Yes	N	Radio button, one-up vertical	S	Y	Skip Logic Group	Times Purchased from Mint
			No
			I don't know
UNG0126220	A N	What was the primary factor that drove you to make your first purchase today?	Found a product that appealed to me		Radio button, one-up vertical	S	Y	Skip Logic Group	First Purchase
			Thought product would make a good gift
			Starting to get into coin collecting
			Purchase seemed liked a good investment
			Saved enough money
			Other	B AA
UNG0126223	B AA	Please specify the factor that drove your first purchase.			Text area, no char limit	S	N	Skip Logic Group	OE_First Purchase
	X	When was the last time you purchased from this website?	Within the past month		Radio button, one-up vertical	S	Y	Skip Logic Group	Most Recent Purchase
			Within the past year
			Between 1-2 years ago
			Between 2-3 years ago
			Over 3 years ago
			Never purchased from U.S. Mint online
	Y	Please tell us why you did not complete a purchase today. (Select all that apply)	I did not come to the site to shop today		Radio button, one-up vertical	S	Y	Skip Logic Group	Purchase Why Not
			Still deciding	T
			Don't want to purchase online
			Could not find what I wanted
			Not enough product information	BB
			Product unavailable/not released yet
			Item(s) did not appeal to me
			Item(s) too expensive
			Technical problem with the site	E
			Difficulty with the checkout process
			I had account/login issues	CC
			Other	G
ACQinh0014489	G	Other reason for not purchasing:			Text area, no char limit	S	N	Skip Logic Group	Other Reason Not Purchase
ACQinh0014490	T	What additional information could we provide to help you make a decision?			Text area, no char limit	S	N	Skip Logic Group	Add Info Help Decision
ACQinh0014508	BB	What additional information would you like to have before making a purchase?			Text area, no char limit	S	N	Skip Logic Group	Add Info Before Purchase
ACQinh0014491	CC	What kind of issues did you have?			Text area, no char limit	S	N	Skip Logic Group	Trouble
ACQinh0014492	E	What kind of technical problem did you experience?			Text area, no char limit	S	N	Skip Logic Group	Technical Error
ACQinh0014487	B	Why did you not add an item to your shopping cart or bag today?	I did not come to the site with the intent to purchase		Radio button, one-up vertical	S	Y	Skip Logic Group	Not Make a Purchase
			The item I wanted to purchase is not available / not released yet
			I need more information before purchasing
			I did not understand how to add a product to my shopping cart
			I had a technical error when trying to add an item to my shopping cart
			Other	D
ACQinh0014510	D	Please describe why you did you not add an item to your shopping bag today:			Text area, no char limit	S	N	Skip Logic Group	Did not Add Item to Cart
ACQinh0014488	C	What was the primary reason for not purchasing the item(s) in your bag?	Just browsing / not sure if I really want the item	T	Radio button, one-up vertical	S	Y	Skip Logic Group	Did not Purchase Reason
			Need more information before purchasing	BB
			Product is not available / not released yet
			Price is too expensive
			Saving money for purchase
			Shipping cost is too expensive
			Trouble entering my shipping / billing address	CC
			Could not log in to my account
			Technical error while trying to purchase	E
			Want to bundle multiple items together
			Other	G
MMW0959		Did you find the information you were looking for?	Yes		Radio button, one-up vertical				Accomplish Task
			No	A, B		S	Y	Skip Logic Group
MMW0960	A	Please describe what you were looking for and what information you were unable to find:			Text area, no char limit		N	Skip Logic Group	Specific Information Seeking
		Doug Galante: Suggest new Task Accomplish question that's more broad-based and consistent with our standard practices. Did you accomplish what you wanted to do today on this site?	Yes		Radio button, one-up vertical				Doug Galante: This opens it up to a wider task accomplishment, as opposed to just 'finding information'. Accomplish Task2
			No	A, B		S	Y	Skip Logic Group
	A	Please tell us why you were unable to accomplish your task today.			Text area, no char limit		N	Skip Logic Group	Why Not Accomplish
UNG0126218	B	What do you plan to do next?	Visit a U.S. Mint gift shop or sales counter		Radio button, one-up vertical	S	Y	Skip Logic Group	Do Next
			Return to usmint.gov to research items
			Wait for coin(s) to be released
			Wait for coin(s) to come back in stock
			Return to usmint.gov to purchase
			Contact U.S. Mint customer service
			Visit other retail store(s)
			Comparison shop at other retailers
			Purchase from another retailer website
			Contact customer service at another retailer
			None of the above
MMW0978		How frequently do you visit the U.S. Mint website?	Daily		Radio button, one-up vertical	S	Y		Visit Freq
			Weekly
			Monthly
			A couple times a year
			About once a year
			This is my first time
MMW0979		Doug Galante: Delete question (a new version is created earlier in the survey), and moved the other two that were beneath this. The way this is currently worded, if I had purchased only once from US Mint but it was before today, I wouldn't be able to select an answer. How many times have you purchased from this website in the last two years?	This was my first time	A	Radio button, one-up vertical	S	Y	Skip Logic Group	Times Purchased from Mint
			2-3 times
			4-5 times
			6-9 times
			10 or more times
			Never purchased from U.S. Mint online
MMW0980		Doug Galante: Changed question text to align more with what we use as best practices. Also deleted 2 attributes that have been getting under 1% as well as don't know. Added 2 attributes. How did you find the U.S. Mint website today? How were you referred to the site today?	Typed the website address into my browser		Radio button, one-up vertical	S	Y	Randomize	Site Awareness
			Have the website bookmarked or is one of my favorites					Skip Logic Group
			Used a search engine
			Received a flyer or brochure in the mail
			Saw TV, radio, newspaper, or magazine advertisement
			Saw Internet advertisement
			Received a link in an e-mail
			Found a link on Facebook or Twitter
			Saw a link in a news story
			Recommended by someone I know
			Don't know
			Other	A
			I was not referred to the site by anything specific
MMW0981	A	Please specify how you were referred to the site.			Text area, no char limit		N	Skip Logic Group	Other Awareness Source
MMW0982		What are some of the other ways you have heard about US Mint products? (Please select all that apply)	Email updates		Checkbox, one-up vertical	M	Y		How Interact with Site
			Mobile website
			Text messages					Skip Logic Group
			Mobile application or “app”
			Facebook
			Google+
			Twitter
			YouTube
			Blogs
			Audio or podcasts
			Regular mail
			Telephone
			Online advertisement
			Print or TV advertisement
			Other	A
MMW0983	A	What other ways you would be interested in interacting or connecting with the site?			Text area, no char limit		N	Skip Logic Group	Other Interacting
MMW0999		Please select the category that includes your age.	Under 18		Radio button, one-up vertical	S	Y		Age
			18-24
			25-34
			35-44
			45-54
			55-64
			65-74
			75+
			Prefer not to answer
MMW1004		What is your gender?	Female		Radio button, one-up vertical	S	Y		Gender
			Male
			Prefer not to answer
JIB0149293		Which category includes your household income?	Under $25,000		Drop down, select one	S	Y		Income
			$25,000 - $49,999
			$50,000 - $74,999
			$75,000 - $99,999
			$100,000 - $124,999
			$125,000 - $149,999
			$150,000 or more
			Doug Galante: Changed "Prefer not to respond" to "Prefer not to answer" so it matches the previous question. Prefer not to answer
MMW1005		If you could suggest one change to improve the U.S. Mint website, what recommendation would you make?			Text area, no char limit		N		Improvements