Form 1004 2017 1004 SAVE v2 Qts 12-22-16FINAL

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting the SAVE Program site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting [Company/Site/Agency]. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name: SAVE v2					Red & Strike-Through: Delete
Model ID					Underlined & Italicized: Re-order
Partitioned: YES 2MQ					Pink: Addition
Date: 12/22/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of the SAVE site.	16	Satisfaction - Overall	What is your overall satisfaction with the SAVE site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to the SAVE site?
2	Look and Feel - Balance	Please rate the balance of graphics and text on the SAVE site.	17	Satisfaction - Expectations	How well does the SAVE site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on the SAVE site.	18	Satisfaction - Ideal	How does the SAVE site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend the SAVE site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on the SAVE site.				21	Primary Resource	How likely are you to use the USCIS site as your primary resource to gather information regarding the SAVE Program?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on the SAVE site.
6	Site Performance - Completeness	Please rate how completely the page content loads on the SAVE site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well the SAVE site is organized.
8	Navigation - Options	Please rate the options available for navigating the SAVE site.
9	Navigation - Layout	Please rate how well the SAVE site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on the SAVE site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on the SAVE site.
12	Information Browsing - Features	Please rate how well the features on the SAVE site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on the SAVE site.
14	Site Information - Understandable	Please rate how understandable the SAVE site’s information is.
15	Site Information - Answers	Please rate how well the SAVE site’s information provides answers to your questions.

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Sheet 3: Current CQs

Model Name: SAVE v2				Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned: YES 2MQ				Pink: Addition
Date: 12/22/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
	Visit Frequency		How frequently do you visit the SAVE Program section on the USCIS site?	First time		Y	Drop down, select one		Frequency
				Almost every day
				Once or twice a week
				Once or twice a month
				Less than once a month
	Role		Which of the following best describes your role?	Registered SAVE User		Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Prospective SAVE User
				Benefit Applicant
				Other, please specify:	A
		A	Please specify your other role:			N	Text field, <100 char	Skip Logic Group*	Other role
	Acquisition Source		How did you learn about the SAVE Program?	USCIS website		Y	Drop down, select one	Skip Logic Group*	Learn about
				Benefit granting agency
				Department of motor vehicles
				Internet search
				USCIS customer support
				Social networks (i.e. Facebook, Twitter, YouTube)
				Other	A
		A	Please describe other source:			N	Text field, <100 char	Skip Logic Group*	Other learn about
			Which area of the SAVE Website did you visit today? (Check all that apply.)	What's New		Y	Checkbox, one-up vertical		Area visited
				About SAVE
				SAVE Resources
				Register for SAVE
				History & Milestones
				For Benefit Applicants
				SAVE Case Check
				SAVE Agency Search Tool
	Primary Reason: Federal Government or Informational Non-Profit		For what reason did you visit the SAVE Program today? (Check all that apply.)	Learn about the SAVE Program		Y	Checkbox, one-up vertical	Skip Logic Group*	Reason visited
				Register for the SAVE Program
				Check my case with SAVE Case Check	B,D,F
				Take a free webinar
				Other:	A
		A	Please select from this list of other reasons (Check all that apply.)	Learn about SAVE rules and policies		Y	Checkbox, one-up vertical	Skip Logic Group*	Other reason visited
				Review the privacy policies
				Learn about who can use the SAVE Program
				Review the SAVE verification process
				Learn about the access methods and transaction charges
				Learn about SAVE as a benefit applicant
				Questions about my records
				Find multilingual resources
				Read SAVE publications
				Use the SAVE Agency search tool
				Contact SAVE customer support
				Other
		B	How clear were the instructions to use Case Check?	Very clear		Y	Drop down, select one	Skip Logic Group*	Case Instructions
				Somewhat clear
				Not very clear	C
				Not at all clear	C
		C	If they were not clear, how could they be improved?			N	Text area, no char limit	Skip Logic Group*	Not clear
		D	How easy was it to understand the response you received from Case Check?	Very easy		Y	Drop down, select one	Skip Logic Group*	Understand response
				Somewhat easy
				Not very easy	E
				Not at all easy	E
		E	If they were not easy to understand, how could they be improved?			N	Text area, no char limit	Skip Logic Group*	Not easy
		F	Do you have other suggestions for how we can improve Case Check?			N	Text area, no char limit	Skip Logic Group*	Improve Case Check
	Accomplish		Were you able to find what you were looking for?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Find info
				No	A
	OE_Accomplish	A	If you were unable to find what you needed, what specifically couldn't you find?			N	Text area, no char limit	Skip Logic Group*	No info found
			How useful was the information and materials provided on the SAVE Program section?	Very useful		Y	Drop down, select one	Skip Logic Group*	Useful info
				Somewhat useful
				Not very useful	A
				Not at all useful	A
		A	Why do you feel that the information and materials provided were not useful to you?			N	Text area, no char limit	Skip Logic Group*	Not useful info
			What other information/resource would you like to see added to the SAVE Program section?			N	Text area, no char limit		Other resources
	OE_Improve Experience		What improvement would you like to see made to the SAVE Program section on the USCIS site to make it more helpful for you in the future?			N	Text area, no char limit		Improvement