Form 987 2016 987 NIH Grants ERA 2016 Questionnaire Draft 9.21

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text
		Thank you for visiting eRA.nih.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
		Thank You Text
		Thank you for taking our survey and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
		Example Desktop

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Sheet 2: Model Questions

Model Name		NIH Grants eRA 2016					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		9/7/2016					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	19	Return	How likely are you to return to eRA.nih.gov in the future?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend Site (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	20	Recommend	How likely are you to recommend eRA.nih.gov to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.				21	Primary Resource	How likely are you to use eRA.nih.gov as your primary resource for obtaining information from eRA?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Custom Questions

Model Name		NIH Grants eRA 2016				Red & Strike-Through: Delete
Model ID		(MID)				Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ				Pink: Addition
Date		9/7/2016				Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label	Comments
	Primary Reason - Federal Government or Informational Non-Profit		What is your primary reason for visiting the eRA informational website today?	To learn what systems are available		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				To learn how to navigate the systems
				To learn how to complete a specific task using eRA systems
				To learn how to register in an eRA system and set up user accounts
				To log in to an eRA system
				Other (Please specify.)	X
		X	Please specify the other reason for your visit.			N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
			Was the information you were looking for easy to find?	Yes	A,B	Y	Radio button, one-up vertical	Skip Logic Group*	Information Easy to Find
				No	A,B,C, D
		A	Where did you find your information?	In a video tutorial		Y	Radio button, one-up vertical	Skip Logic Group*	Where Info was Found
				In an FAQ
				In the online help
				Other (Please specify.)	A1
		A1	Please describe where you found your information.			N	Text area, no char limit	Skip Logic Group*	Other Place Info was Found
		B	Why did you choose that resource over any other?			N	Text area, no char limit	Skip Logic Group*	Why Resource for Info Chosen
		C	Why was this information difficult to find?			N	Text area, no char limit	Skip Logic Group*	Why was Info Hard to Find
		D	Is there additional information you'd like to see provided by eRA.nih.gov?	Yes	D1	Y	Radio button, one-up vertical	Skip Logic Group*	Additional Info
				No
		D1	What other information would you like to see provided by eRA.nih.gov?			N	Text area, no char limit	Skip Logic Group*	Info Would Like to See
	Accomplish		Did you accomplish what you wanted to do today on the eRA informational website?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A,B
	OE_Accomplish	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
	Do Next	B	What do you plan to do next?	Contact the eRA service desk		Y	Radio button, one-up vertical	Skip Logic Group*	Do Next
				Email my question to eRACommunications@mail.nih.gov
				Return to eRA.nih.gov at a later time
				Nothing
				None of the above
	Acquisition Source		How were you referred to the site today?	A message from eRA communications		Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
				From the NIH eRA Items of Interest
				Through the eRA Commons home page
				Through the eRA Commons online help (accessed from question marks on Commons screens)
				NIH blog, tweet or other social media
				A non NIH source
				A recommendation from someone I know
				Other (please specify.)	A			Anchor Answer Choice
				I was not referred to the site by anything specific				Anchor Answer Choice
		A	Please specify how else you were referred to the site.			N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
	Role		In what role were you visiting the site today?	Signing authority for organization		Y	Drop down, select one		Role
				Principal Investigator (PI)
				PI delegate
				Other admin personnel (Asst. etc)
				Reviewer
				Reporting an invention
				General Public
				NIH Staff
				Other Federal Government Staff
				Media
				Other
	Visit Frequency		How often do you visit this site?	Daily or more often		Y	Drop down, select one		Visit Frequency
				Weekly
				Monthly
				Once every few months
				Once every 6 months or less often
				This is my first visit
	OE_Improve Experience		What else would you like to share with us to help improve your online experience with eRA.nih.gov?			N	Text area, no char limit		Improve
	Demographics: Age		Which category includes your age?	Under 18		Y	Drop down, select one		Demographics: Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				Prefer not to respond