Form 963 2015 963 myUSCIS Questionnaire 2-26-16FINAL
E-Government Website Customer Satisfaction Surveys
2015 963 myUSCIS Questionnaire 2-26-16FINAL.xlsx
2015 963 myUSCIS Questionnaire 2-26-16FINAL
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Qsts
Current CQs
Overview
Welcome and Thank You TextModel Qsts
Current CQs
Sheet 1: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thank you for visiting myUSCIS. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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| Welcome Text - Alternate | Thank You Text - Alternate | |||||
Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 2: Model Qsts
| Model Name: myUSCIS |
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| Model ID | Underlined & Italicized: Re-order | |||||||
| Partitioned: YES (2MQ) | Pink: Addition | |||||||
| Date: 2-5-16 | Blue: Reword | |||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Use again (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to use this site in the future if you needed citizenship or immigrations services? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend | How likely are you to recommend this site as a useful resource to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | In Person Visit (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | In Person Visit | How likely are you to visit a USCIS office in person after your visit to this site today because you encountered problems with the site? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of page loading speed from page to page on this site. | Use 1-800 Number | Use 1-800 Number (1=Very Unlikely, 10=Very Likely) | ||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | 22 | How likely are you to call the 1-800 number after your visit to this site today? | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well the site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 3: Current CQs
| Model Name: myUSCIS |
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| Model ID | Underlined & Italicized: Re-order | ||||||||
| Partitioned: YES (2MQ) | Pink: Addition | ||||||||
| Date: 2-23-16 | Blue: Reword | ||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| Why are you likely to call the 1-800 number? Please check all that apply. |
I do not plan to call the 1-800 number | Y | Checkbox, one-up vertical | Skip Logic Group* | Why Call 1-800 | ||||
| Because I encountered problems with this site | |||||||||
| Because I feel more comfortable talking to a person | |||||||||
| To double check that what I did on the website is correct | |||||||||
| To make sure that I understood everything that I needed to do | |||||||||
| Other reason(s) | A | ||||||||
| A | What other reason(s) do you have for calling the 1-800 number? | N | Text area, no char limit | Skip Logic Group* | OE_Call 1-800 | ||||
| To what extent do you agree with the following statements about this site? This site is an official government website for services related to citizenship and immigration |
Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Website experience/ services | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| This site is a useful resource for citizenship and immigration information | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Website experience/ resource |
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| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| I feel this site is helping me navigate my immigration process | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Website experience/ process | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| This site makes tasks difficult to complete | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Website experience/ easier | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| This site saves me time | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Website experience/ saves time | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| This site meets my needs | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Website experience/ meets needs | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| This site is a site I trust | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Website experience/ trust | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| Acquisition Source | How did you hear about this site? Please check all that apply. |
A USCIS public event | Y | Checkbox, one-up vertical | Skip Logic Group* | Awareness | |||
| Social media (i.e. Facebook, Instagram, Twitter, etc.) | |||||||||
| Email from USCIS with a link | |||||||||
| Search engine results (i.e. Google, Bing, Yahoo, etc.) | |||||||||
| A community-based organization or non-profit organization | |||||||||
| Internet advertisement or Internet media (e.g., video) | |||||||||
| Other media advertisement (i.e. flier, radio, television, brochure, etc.) | |||||||||
| Other | A | ||||||||
| A | What other way did you hear about this site? | N | Text field, <100 char | Skip Logic Group* | OE_Awareness | ||||
| How easy or difficult was it for you to get to this site? | Very difficult | Y | Drop down, select one | Ease of getting to website | |||||
| Somewhat difficult | |||||||||
| Somewhat easy | |||||||||
| Very easy | |||||||||
| Visit Frequency | How often do you visit this site? | This is my first time on this site | Y | Drop down, select one | Visit frequency | ||||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Every 2 months or less | |||||||||
| Please complete this sentence: I am visiting this site today for … |
Myself | B | Y | Radio button, one-up vertical | Skip Logic Group* | Behalf | |||
| Spouse | D | ||||||||
| Fiancé/Fiancée | D | ||||||||
| Other family member | D | ||||||||
| Friend | D | ||||||||
| Client | D | ||||||||
| Employer/employee | D | ||||||||
| Other | A | ||||||||
| A | For what other person are you visiting this site? | N | Text field, <100 char | Skip Logic Group* | OE_Behalf | ||||
| Role | B | Please complete this sentence: I am visiting this site as a … |
Citizen by birth | Y | Radio button, one-up vertical | Skip Logic Group* | Role for myself | ||
| Naturalized U.S. citizen | |||||||||
| Permanent resident (Green Card holder) | |||||||||
| Conditional resident | |||||||||
| Temporary worker/nonimmigrant | |||||||||
| Student or exchange visitor | |||||||||
| Visitor to the USA | |||||||||
| Other | C | ||||||||
| C | How else would you describe your current status as you visited this site today? | N | Text field, <100 char | Skip Logic Group* | OE_Self Role | ||||
| D | Please complete this sentence: I am visiting this site for somebody who is a … |
Naturalized U.S. citizen | Y | Radio button, one-up vertical | Skip Logic Group* | Role for others | |||
| Permanent resident (Green Card holder) | |||||||||
| Conditional resident | |||||||||
| Temporary worker/nonimmigrant | |||||||||
| Student or exchange visitor | |||||||||
| Visitor to the USA | |||||||||
| Native born in the USA | |||||||||
| Other | E | ||||||||
| E | How else would you describe the current status of the person for whom you are visiting this site today? | N | Text field, <100 char | Skip Logic Group* | OE_Other Role | ||||
| Primary Reason: Federal Government or Informational Non-Profit | Which one of the following benefits was the main reason for your visit today? |
Green Card (permanent resident card) | Y | Radio button, one-up vertical | Skip Logic Group* | Reason for visit - Benefits | |||
| U.S. citizenship | |||||||||
| Family reunification (petition for an immediate relative) | |||||||||
| Working in the United States | |||||||||
| Deferred action for childhood arrivals (DACA) | |||||||||
| Humanitarian (TPS, Refugee/Asylum) | |||||||||
| Adoption | |||||||||
| Other | A | ||||||||
| A | What other benefit was the main reason for your visit today? | N | Text area, no char limit | Skip Logic Group* | OE_Benefits | ||||
| What were the main tasks you were trying to do during your visit to the site today? You can check up to three. | Find information | B1,B2 | Y | Checkbox, one-up vertical | Skip Logic Group* | Reason for visit - Task | |||
| Find a doctor | C1,C2 | ||||||||
| Check a case status | D1,D2 | ||||||||
| Change an address | E1,E2 | ||||||||
| Practice the civics test | F1,F2 | ||||||||
| Find a civics or English class | G1,G2 | ||||||||
| Other | A | ||||||||
| A | What other task were you trying to do today? | N | Text field, <100 char | Skip Logic Group* | OE_Task | ||||
| B1 | Please rate how easy or difficult it was to find the information you were looking for during your visit to the site today. |
Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Obtain Info - Ease | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| B2 | How much of this task were you able to complete during your visit to the site today? |
I was able to complete all of it | Y | Radio button, one-up vertical | Skip Logic Group* | Obtain Info - Complete Task | |||
| I was able to complete most of it | |||||||||
| I was able to complete some of it | B3 | ||||||||
| I was not able to complete any of it | B3 | ||||||||
| B3 | Please tell us why you were not able to obtain the information you were looking for during your visit to the site today. | N | Text area, no char limit | Skip Logic Group* | Obtain Info - Reason | ||||
| C1 | Please rate how easy or difficult it was to find a doctor during your visit to the site today. |
Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Find a Doctor - Ease | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| C2 | How much of this task were you able to complete during your visit to the site today? |
I was able to complete all of it | Y | Radio button, one-up vertical | Skip Logic Group* | Find a Doctor - Complete Task | |||
| I was able to complete most of it | |||||||||
| I was able to complete some of it | C3 | ||||||||
| I was not able to complete any of it | C3 | ||||||||
| C3 | Please tell us why you were not able to find a doctor during your visit to the site today. | N | Text area, no char limit | Skip Logic Group* | Find a Doctor - Reason | ||||
| D1 | Please rate how easy or difficult it was to check a case status during your visit to the site today. |
Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Check a Status - Ease | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| D2 | How much of this task were you able to complete during your visit to the site today? |
I was able to complete all of it | Y | Radio button, one-up vertical | Skip Logic Group* | Check a Status - Complete Task | |||
| I was able to complete most of it | |||||||||
| I was able to complete some of it | D3 | ||||||||
| I was not able to complete any of it | D3 | ||||||||
| D3 | Please tell us why you were not able to check a case status during your visit to the site today. | N | Text area, no char limit | Skip Logic Group* | Check a Status - Reason | ||||
| E1 | Please rate how easy or difficult it was to change an address during your visit to the site today. |
Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Change an Address - Ease | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| E2 | How much of this task were you able to complete during your visit to the site today? | I was able to complete all of it | Y | Radio button, one-up vertical | Skip Logic Group* | Change an Address - Complete Task | |||
| I was able to complete most of it | |||||||||
| I was able to complete some of it | E3 | ||||||||
| I was not able to complete any of it | E3 | ||||||||
| E3 | Please tell us why you were not able to change an address during your visit to the site today. | N | Text area, no char limit | Skip Logic Group* | Change an Address - Reason | ||||
| F1 | Please rate how easy or difficult it was to practice a civics test during your visit to the site today. |
Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Practice Civics Test - Ease | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| F2 | How much of this task were you able to complete during your visit to the site today? |
I was able to complete all of it | Y | Radio button, one-up vertical | Skip Logic Group* | Practice Civics Test - Complete Task | |||
| I was able to complete most of it | |||||||||
| I was able to complete some of it | F3 | ||||||||
| I was not able to complete any of it | F3 | ||||||||
| F3 | Please tell us why you were not able to practice a civics test during your visit to the site today. | N | Text area, no char limit | Skip Logic Group* | Practice a Civics Test - Reason | ||||
| G1 | Please rate how easy or difficult it was to find a civics or English class during your visit to the site today. |
Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Find Class - Ease | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| G2 | How much of this task were you able to complete during your visit to the site today? |
I was able to complete all of it | Y | Radio button, one-up vertical | Skip Logic Group* | Find Class - Complete Task | |||
| I was able to complete most of it | |||||||||
| I was able to complete some of it | G3 | ||||||||
| I was not able to complete any of it | G3 | ||||||||
| G3 | Please tell us why you were not able to find a civics or English class during your visit to the site today. | N | Text area, no char limit | Skip Logic Group* | Find Class - Reason | ||||
| To what extent do you agree with the following statements about the information on this site during your visit today. Information was readily available |
Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Info readily Available | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| Information was inaccurate | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Info Inaccurate | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| Information was difficult to understand | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Info Difficult to Understand | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| Information answered my questions | Strongly disagree | Y | Drop down, select one | Multiple Lists Group* | Info Answer Qsts | ||||
| Disagree | |||||||||
| Agree | |||||||||
| Strongly agree | |||||||||
| Which of the following tools on this site did you use today? Please check all that apply. | Ask a Question, Get a Trusted Answer (search tool) | B | Y | Checkbox, one-up vertical | Skip Logic Group* | Method/Feature | |||
| Find immigration options/explore options | C | ||||||||
| Check your case status online | D | ||||||||
| Find a doctor | E | ||||||||
| Emma (chat feature) | I | ||||||||
| Change of address online | F | ||||||||
| Practice civics test | G | ||||||||
| Find a Class | H | ||||||||
| Other | A | ||||||||
| A | What other tools on this site did you use today? | N | Text field, <100 char | Skip Logic Group* | OE_Method/Feature | ||||
| B | Please rate how easy or difficult it was to find the Ask a Question, Get a Trusted Answer tool? | Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Search Tool-Easy to Find | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| C | Please rate how easy or difficult it was to find the immigration options/explore options tool? | Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Immigration Options - Easy to Find | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| D | Please rate how easy or difficult it was to find the case status check tool? | Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Case Status - Easy to Find | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| E | Please rate how easy or difficult it was to find the Find a doctor tool? | Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Find a Doctor - Easy to Find | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| F | Please rate how easy or difficult it was to find the change of address online tool? | Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Change of Address Online - Easy to Find | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| G | Please rate how easy or difficult it was to find the practice civics test tool? | Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Practice Civics Test - Easy to Find | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| H | Please rate how easy or difficult it was to find the Find a Class tool? | Very easy | Y | Radio button, one-up vertical | Skip Logic Group* | Find a Class - Easy to Find | |||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| I | Please tell us if Emma (the chat feature) was: | Very helpful | Y | Radio button, one-up vertical | Skip Logic Group* | Emma - Helpful | |||
| Helpful | |||||||||
| Somewhat helpful | |||||||||
| Not at all helpful | |||||||||
| Did the names of the tools you used today help you understand the tools? | Very easy | Y | Drop down, select one | Difficult Labels | |||||
| Somewhat easy | |||||||||
| Somewhat difficult | |||||||||
| Very difficult | |||||||||
| How can we make the tools you used today better? | N | Text area, no char limit | Recommendations | ||||||
| What is your gender? | Female | N | Drop down, select one | Gender | |||||
| Male | |||||||||
| I prefer not to respond | |||||||||
| Please select the age category that best describes you. | 17 and under | N | Drop down, select one | Age | |||||
| 18 – 24 | |||||||||
| 25 – 34 | |||||||||
| 35 – 44 | |||||||||
| 45 – 54 | |||||||||
| 55 – 64 | |||||||||
| 65 and over | |||||||||
| I prefer not to respond | |||||||||
| Which of the following best describes the highest level of education you have attained? | Have not graduated high school | N | Drop down, select one | Education Level | |||||
| High school graduate | |||||||||
| Some college, trade, technical or vocational training | |||||||||
| College graduate | |||||||||
| Post graduate degree | |||||||||
| I prefer not to respond | |||||||||
| How comfortable are you with using technology such as computers, cell phones (smartphones) or tablets ? | Very Uncomfortable | N | Drop down, select one | Comfort with Tech | |||||
| Somewhat Uncomfortable | |||||||||
| Somewhat Comfortable | |||||||||
| Very Comfortable | |||||||||
| Where do you currently live? | USA | N | Drop down, select one | Reside | |||||
| Outside of USA | |||||||||
| I prefer not to respond | |||||||||
| How comfortable do you feel reading in English? | Very Uncomfortable | N | Drop down, select one | English fluency-Read | |||||
| Somewhat Uncomfortable | |||||||||
| Somewhat Comfortable | |||||||||
| Very Comfortable | |||||||||
| How comfortable do you feel speaking in English? | Very Uncomfortable | N | Drop down, select one | English fluency-Speak | |||||
| Somewhat Uncomfortable | |||||||||
| Somewhat Comfortable | |||||||||
| Very Comfortable | |||||||||
| How comfortable do you feel understanding English? | Very Uncomfortable | N | Drop down, select one | English fluency-Understand | |||||
| Somewhat Uncomfortable | |||||||||
| Somewhat Comfortable | |||||||||
| Very Comfortable | |||||||||
| How comfortable do you feel writing English? | Very Uncomfortable | N | Drop down, select one | English fluency-Writing | |||||
| Somewhat Uncomfortable | |||||||||
| Somewhat Comfortable | |||||||||
| Very Comfortable | |||||||||
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| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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