949 2015 949 SBA Learning Center Feedback

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for visiting The US Small Business Administration. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
	Welcome Text - Alternate			Thank You Text - Alternate
	Thank you for visiting The US Small Business Administration. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of The US Small Business Administration. Please take a few minutes to give us your feedback. All results are strictly confidential.			Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site.

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Sheet 2: Model Qsts

Model Name		SBA Learning Center Feedback					Red & Strike-Through: Delete
Model ID		(MID)					Underlined & Italicized: Re-order
Date		9/10/2015					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label		Future Behaviors
					Satisfaction
				Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)
				Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)
				Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)

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Sheet 3: Current CQs

Model Name	SBA Learning Center Feedback					Red & Strike-Through: Delete
Model ID	(MID)					Underlined & Italicized: Re-order
Date	9/10/2015					Blue: Reword
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type		Special Instructions	CQ Label
	Visit Frequency		How frequently do you visit this site?	First time		Y	Radio Button One Up Vertical		Visit Frequency
				Daily
				Weekly
				Monthly
				Less often
	Role		What is your role in visiting the site today?	Business owner or employee	A	Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Looking to start a business	A
				Counselor or Business Development Specialist	A
				Student, Teacher, academic or researcher	A			Randomize
				Resource Partner	B
				Counselor Visiting the SBA Partner Training Portal	B
				Other	C			Anchor Answer Choice
		C	Please specify your role in visiting the site.		A	N	Text field, <100 char	Skip Logic Group*	Role Other
		A	What topic were you looking to learn more about? (check all that apply)	Starting a Business	D	Y	Checkbox, one-up vertical	Skip Logic Group*	Learning Center Topic
				Managing a Business	D
				Financing	D			Randomize
				Marketing	D
				Government Contracting	D
				Other topic	E			Anchor Answer Choice
		E	What specific topic were you looking for?		D	N	Text field, <100 char	Skip Logic Group*	Learning Center Topic Other
		D	Did you find what you were looking for?	Yes	F	Y	Radio button, one-up vertical	Skip Logic Group*	Learning Center Find?
				No	F
		F	Did you take an online course?	Yes	G	Y	Radio button, one-up vertical	Skip Logic Group*	Learning Center Online Course
				No	H
				Maybe later	H
		G	Did the online course meet your expectations?	Yes	J	Y	Radio button, one-up vertical	Skip Logic Group*	Learning Center Course Expectations
				No	I
		H	What would increase your likelihood of taking an online course?		K	N	Text area, no char limit	Skip Logic Group*	Learning Center Increase Likelihood Course
		I	What would make the online course more useful?		J	N	Text area, no char limit	Skip Logic Group*	Learning Center Course More Useful
		J	Did you download a worksheet or checklist?	Yes	K	Y	Radio button, one-up vertical	Skip Logic Group*	Learning Center Worksheet/Checklist?
				No	K
	Do Next	K	What do you plan to do next? (Check all that apply)	Implement what I've learned		Y	Checkbox, one-up vertical	Skip Logic Group*	Learning Center Do Next
				Recommend what I've learned
				Return to the SBA Learning Center
				Visit a Business Advisor
				Other				Anchor Answer Choice
				None of the above				Mutually Exclusive
		B	What topic were you looking to learn more about? (check all that apply)	Capital	L	Y	Checkbox, one-up vertical	Skip Logic Group*	Partner Training Topic
				Contracting	L
				Counseling	L			Randomize
				Disaster	L
				Other topic	M			Anchor Answer Choice
		M	What specific topic were you looking for?		L	N	Text field, <100 char	Skip Logic Group*	Partner Training Topic Other
		L	Did you find what you were looking for?	Yes	N	Y	Radio button, one-up vertical	Skip Logic Group*	Partner Training Find?
				No	N
		N	Did you use any of the following? (check all that apply)	Interactive vignette	O	Y	Checkbox, one-up vertical	Skip Logic Group*	Partner Training Resource Types
				PDF document	O
				Video	O
				Other	Q			Anchor Answer Choice
				None of the above	Q			Mutually Exclusive
		O	Did the resource meet your expectations?	Yes	Q	Y	Radio button, one-up vertical	Skip Logic Group*	Partner Training Resource Expectations
				No	P
		P	What would make it more useful?		Q	N	Text area, no char limit	Skip Logic Group*	Partner Training More Useful
	Do Next	Q	What do you plan to do next? (Check all that apply)	Use what I've learned with clients		Y	Checkbox, one-up vertical	Skip Logic Group*	Partner Training Portal Do Next
				Recommend what I've learned
				Return to the SBA Partner Training Portal
				Other				Anchor Answer Choice
				None of the above				Mutually Exclusive