944 2015 944 NOAA NESDID Questionnaire
E-Government Website Customer Satisfaction Surveys
2015 944 NOAA NESDIS_Questionnaire.xlsx
2015 943 IRS v3 - 2015 947 NARA Archives
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Qsts
Current CQs
Overview
Welcome and Thank You TextModel Qsts
Current CQs
Sheet 1: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thank you for visiting nesdis.noaa.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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| Welcome Text - Alternate | Thank You Text - Alternate | |||||
| Thank you for visiting nesdis.noaa.gov. You have been randomly selected to take part in this survey that is being conducted by ForeSee on behalf of the [Company/Site/Agency]. Please take a few minutes to give us your feedback. All results are strictly confidential. | Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our web site. |
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Sheet 2: Model Qsts
| Model Name | NOAA NESDIS Browse |
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| Model ID | (MID) | Underlined & Italicized: Re-order | ||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 9/2/2015 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Recommend Site (1=Very Unlikely, 10=Very Likely) |
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| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | 19 | Recommend Company | How likely are you to recommend this site to someone else? | ||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
Return (1=Very Unlikely, 10=Very Likely) |
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| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 17 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
20 | Return | How likely are you to return to this site in the future? |
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 18 | Satisfaction - Ideal | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
Social Recommend Site (1=Very Unlikely, 10=Very Likely) | ||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | 21 | Social Recommend Site | How likely are you to recommend this site to others via social media (Facebook, Twitter, etc.)? | |||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | Social Share Content (1=Very Unlikely, 10=Very Likely) | |||||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | 22 | Social Share Content | How likely are you to share content (like a video or article) from this site by posting it to a social media site (Facebook, Twitter, etc.)? | |||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. | ||||||
Sheet 3: Current CQs
| Model Name | NOAA NESDIS Browse |
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| Model ID | (MID) | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 9/24/2015 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| How frequently do you visit this site? | This is my first visit | Y | Radio button, one-up vertical | Visit Frequency | |||||
| Every few months or less | |||||||||
| Monthly | |||||||||
| Weekly | |||||||||
| Several times a week | |||||||||
| Daily/more than once a day | |||||||||
| What is your primary reason for visiting this site today? | Learn more about link found on social media/followed link on social media to read news story | Y | Drop down, select one | Skip Logic Group* | Primary Reason | ||||
| Find/view satellite images | B | OPS Group* | |||||||
| Find educational resources | |||||||||
| Find a launch schedule | |||||||||
| Find SAR SAT Rescue information | |||||||||
| Find weather information | |||||||||
| Find a specific NOAA office | |||||||||
| Find a specific satellite | |||||||||
| Find information on a specific topic | |||||||||
| Access real-time or archived data | |||||||||
| Learn about NESDIS | |||||||||
| Research | |||||||||
| Other, please specify: | A | ||||||||
| A | Please specify your primary reason for visiting the site today: | N | Text area, no char limit | Skip Logic Group* | OE_Primary Reason | ||||
| B | What type of images were you looking for? | Atmosphere (e.g. weather) | Y | Radio button, two-up vertical | Skip Logic Group* | Image | |||
| Ocean | Randomize | ||||||||
| Land | OPS Group* | ||||||||
| Space | |||||||||
| Hazards (e.g. tropical storms/hurricanes) | |||||||||
| A | Anchor Answer Choice | ||||||||
| A | What other type of images were you looking for? | N | Text field, <100 char | Skip Logic Group* | OE_Image | ||||
| Which term best describes your role as it relates to your visit today? | Satellite industry employee | Y | Drop down, select one | Skip Logic Group* | Role | ||||
| Academia | |||||||||
| Student | |||||||||
| Federal agency employee | |||||||||
| NOAA employee | |||||||||
| General public | |||||||||
| Educator (K - 12) | |||||||||
| Media | |||||||||
| Other, please specify: | A | ||||||||
| A | What other term best describes your role? | N | Text field, <100 char | Skip Logic Group* | OE_Role | ||||
| What brought you to this site today? | Social media | B | Y | Radio button, one-up vertical | Skip Logic Group* | Acquisition | |||
| OPS Group* | |||||||||
| Brochure/publication/newsletter | D | ||||||||
| Public event/conference | |||||||||
| Another website | C | ||||||||
| Colleague | |||||||||
| Other, please specify: | A | ||||||||
| A | What other source brought you to this site today? | N | Text field, <100 char | Skip Logic Group* | OE_Acquisition | ||||
| B | What social media source brought you to this site today? | Y | Drop down, select one | Skip Logic Group* | Social Media | ||||
| Flickr | |||||||||
| YouTube | |||||||||
| Other | |||||||||
| C | What other website brought you to this site today? | N | Text field, <100 char | Skip Logic Group* | OE_Origin Other Site | ||||
| D | What specific brochure, publication or newsletter brought you to this site today? | N | Text field, <100 char | Skip Logic Group* | OE_Publication | ||||
| Did you find what you were looking for on the site today? | Yes | Y | Radio button, two-up vertical | Skip Logic Group* | Accomplish | ||||
| No | A,B | ||||||||
| A | Please tell us specifically what you were looking for on the site: | N | Text area, no char limit | Skip Logic Group* | OE_Not Accomplish | ||||
| B | What do you plan to do next? | Visit another site to find what I need | C | Y | Radio button, one-up vertical | Skip Logic Group* | Do Next | ||
| Come back to the site later | |||||||||
| Email NOAA | |||||||||
| Research another organization/NOAA department | |||||||||
| Nothing | |||||||||
| Other, please specify: | D | ||||||||
| C | What other site are you planning to visit to find what you need? | N | Text field, <100 char | Skip Logic Group* | OE_Other Site | ||||
| D | What specifically do you plan to do next? | N | Text area, no char limit | Skip Logic Group* | OE_Do Next | ||||
| How did you primarily navigate around the site today? | Search feature | B, C, D, E | Y | Radio button, one-up vertical | Skip Logic Group* | How Navigate | |||
| Top navigation bar | OPS Group* | ||||||||
| Links in the center of the page | |||||||||
| Links at the bottom of the page | |||||||||
| Site map | |||||||||
| Other, please specify: | A | ||||||||
| A | How else did you navigate around the site today? | N | Text area, no char limit | Skip Logic Group* | OE_How Navigate | ||||
| B | Did you use the navigation tools (e.g. navigation bar, quick links, etc.) before using the search feature? | Yes, I navigated first | Y | Radio button, one-up vertical | Skip Logic Group* | Use Nav Tool | |||
| No, I went straight to the search feature | |||||||||
| Don’t recall | |||||||||
| C | Please tell us about your experience with the site's search feature today. (Please select all that apply) | Search results were helpful | Mutually Exclusive | Y | Checkbox, one-up vertical | Mutually Exclusive | Search Experience | ||
| Results were not relevant/not what I wanted | |||||||||
| Too many results/I needed to refine my search | |||||||||
| Not enough results | D | ||||||||
| Returned NO results | D | ||||||||
| Received error message(s) | |||||||||
| Search speed was too slow | |||||||||
| I experienced a different search issue (please explain): | E | OPS Group* | |||||||
| E | Other search issue: | N | Text area, no char limit | Skip Logic Group* | OE_Search Issue | ||||
| D | What specific search terms did you use to try to find the information you were looking for? | N | Text field, <100 char | Skip Logic Group* | OE_Search Terms | ||||
| How would you describe your navigation experience on this site today? (Please select all that apply.) | I had no difficulty navigating on this site | Mutually Exclusive | Y | Checkbox, one-up vertical | Skip Logic Group* | Nav Experience | |||
| Links often did not take me where I expected | B | ||||||||
| Had difficulty finding relevant information | |||||||||
| Links/labels are difficult to understand | C | ||||||||
| Too many links/navigational options to choose from | |||||||||
| Had technical difficulties (error messages, broken links, etc.) | |||||||||
| Could not navigate back to previous information | |||||||||
| Other, please specify: | A | ||||||||
| A | Please tell us what other navigational experiences you had today: | N | Text area, no char limit | Skip Logic Group* | OE_Nav Experience | ||||
| B | Please describe any specific navigation links or paths that did not take you where they should have: | N | Text area, no char limit | Skip Logic Group* | OE_Links Unexpected | ||||
| C | What specific links/labels were difficult to understand? | N | Text field, <100 char | Skip Logic Group* | OE_Links Understand | ||||
| How useful was the information you found on this site? | Very useful | Y | Radio button, one-up vertical | Useful | |||||
| Moderately useful | |||||||||
| Slightly useful | |||||||||
| Not at all useful | |||||||||
| Don’t know | |||||||||
| What additional information would you like to have available on this site? | N | Text area, no char limit | OE_Information | ||||||
| Was any information on this site unclear to you? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Info Clarity | |||
| No | |||||||||
| Don't recall | |||||||||
| A | What information was unclear to you? | N | Text area, no char limit | Skip Logic Group* | OE_Info Clarity | ||||
| How would you rate the quality of the images on this site? | 1=Poor | Y | Radio button, scale, has don't know | Quality Image | |||||
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| 10=Excellent | |||||||||
| Don't know | |||||||||
| How would you rate the variety / quantity of the images on this site? | 1=Poor | Y | Radio button, scale, has don't know | Quantity Image | |||||
| 2 | |||||||||
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| 10=Excellent | |||||||||
| Don't know | |||||||||
| Did you download any images during your visit to the site today? | Yes | Y | Radio button, one-up vertical | Download | |||||
| No | |||||||||
| Don't recall | |||||||||
| Do you ever access the internet using a mobile phone or tablet? | Yes | A | Y | Radio button, two-up vertical | Skip Logic Group* | Mobile Internet | |||
| No | |||||||||
| A | Have you ever accessed this site using a mobile phone or tablet? | Yes | Radio button, three-up vertical | Skip Logic Group* | Mobile Access | ||||
| No | |||||||||
| Please rate your perception of how thoroughly this agency's operations are documented on this site: | 1=Poor | Y | Radio button, scale, has don't know | Disclose Info | |||||
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| 10=Excellent | |||||||||
| Don’t know | |||||||||
| Now, please rate your perception of how easily this documentation of operations at NOAA NEDSIS can be accessed on the site. | 1=Poor | Y | Radio button, scale, has don't know | Transparency | |||||
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| 10=Excellent | |||||||||
| Don’t know | |||||||||
| Which of the following age categories contains your age? | Less than 24 years | Y | Drop down, select one | Age | |||||
| 25-34 years | |||||||||
| 35-44 years | |||||||||
| 45-54 years | |||||||||
| 55-64 years | |||||||||
| 65 and older | |||||||||
| Prefer not to answer | |||||||||
| Are you male or female? | Male | Y | Radio button, three-up vertical | Gender | |||||
| Female | |||||||||
| Prefer not to answer | |||||||||
| Please specify your geographic location: | North America | Y | Drop down, select one | Region | |||||
| Africa | |||||||||
| Asia, Australia, and Pacific Islands | |||||||||
| Europe | |||||||||
| South America, Central America, and the Caribbean | |||||||||
| Other | |||||||||
| Prefer not to answer | |||||||||
| What is one improvement you would recommend for the site? | N | Text area, no char limit | OE_Improvement | ||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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