921 2015 921 Application Manager CAU Questionnaire

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Overview

Welcome and Thank You Text
Model Qsts
Current CQs

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Sheet 1: Welcome and Thank You Text

Welcome and Thank You Text
	Welcome Text			Thank You Text
	Thank you for using USA Staffing Online Application. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.			Thank you for taking our survey - and for helping us serve you better.

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Sheet 2: Model Qsts

Model Name : Application Manager CAU				Red & Strike-Through: Delete
Model ID: TBD				Underlined & Italicized: Re-order
Partitioned: No				Pink: Addition
Date: 02/27/2015				Blue: Reword
	Label	Satisfaction Questions		Label	Future Behaviors
		Satisfaction			Recommend (1=Very Unlikely, 10=Very Likely)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	4	Recommend	How likely are you to recommend this site to someone else who needs to apply for a federal job?
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Primary Resource (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)	5	Primary Resource	How likely are you to use this site as your primary resource to find a job?

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Sheet 3: Current CQs

Model Name : Application Manager CAU					Red & Strike-Through: Delete
Model ID: TBD					Underlined & Italicized: Re-order
Partitioned: No					Pink: Addition
Date: 02/27/2015					Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
		Were you able to complete your application in one visit?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	Complete In One Visit
			No	A
	A	Which of the following best describes what prevented you from completing your application in one visit?	Not enough time to complete before I had to end my session		Yes	Radio button, one-up vertical	Skip Logic Group*	What Prevented Completing
			Exceeded maximum time (site timed out)
			Did not have the required information or supporting documents
			Site was unavailable
			Other	B
	B	Please explain.			No	Text box, 100 character limit	Skip Logic Group*	Other What Prevented Completing
		Please indicate which of the following best describes your experience with the site performance of the application today. (Select all that apply)	No problem with site performance		Yes	Check boxes, one-up vertical	Mutually Exclusive	Site Performance
			Pages loaded slowly				Skip Logic Group*
			Pages loaded incompletely
			Error messages
			Other	A
	A	Please explain.			No	Text box, 100 character limit	Skip Logic Group*	Other Site Performance
		Please indicate which of the following best describes your experience when submitting your documents with this application.	I was able to submit all my documents		Yes	Radio button, one-up vertical	Skip Logic Group*	Submitting Documents
			I was unable to/or encountered problems submitting all my documents	A
			I'm not sure
	A	Please indicate the problems you encountered while submitting your documents.	Documents would not upload	C	Yes	Radio button, one-up vertical	Skip Logic Group*	Problems Submitting Docs
			My USAJOBS documents were not available to select	D
			I was unable to assign my documents to the appropriate document type
			Other	B
	B	Please explain.			No	Text box, 100 character limit	Skip Logic Group*	OE_Probs Submitting Docs
	C	What prevented the document from uploading?	Document was too large (exceeding 3 MB limitation)		Yes	Radio button, one-up vertical	Skip Logic Group*	Upload Problems
			Unacceptable file type
			Document was certified or encrypted
			I'm not sure
			Other	E
	E	Please explain.			No	Text box, 100 character limit	Skip Logic Group*	OE_Upload Problems
	D	Did you select all of the documents needed for this application from your USAJOBS account?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	Select All Docs
			No
			Unsure
		Please indicate which of the following best describes your experience with navigating the application today. (Select all that apply)	No problem with navigation		Yes	Check boxes, one-up vertical	Mutually Exclusive	Navigating
			Navigation was unclear				Skip Logic Group*
			I was unable to return to previous section
			I was unable to move ahead to the next section
			Other	A
	A	Please explain.			No	Text box, 100 character limit	Skip Logic Group*	Other Navigating
		Please indicate which of the following best describes your experience with the visual components of the application. (Select all that apply)	No problem with the visual components		Yes	Check boxes, one-up vertical	Mutually Exclusive	Visual Components
			Difficult to read because the font was small				Skip Logic Group*
			Difficult to read because of multiple fonts or bad formatting
			Other	A
	A	Please explain.			No	Text box, 100 character limit	Skip Logic Group*	Other Visual Components
		Please indicate which of the following is true of the information provided on this site. (Select all that apply)	Information is thorough		Yes	Check boxes, one-up vertical	Skip Logic Group*	Information Is
			Information is understandable
			Information answers your questions
			None of the above				Mutually Exclusive
			Other	A
	A	Please explain.			No	Text box, 100 character limit	Skip Logic Group*	Other Information Is
		Was the order of steps within the application logical?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	Order Logical
			No	A
	A	What step(s) seemed to be out of order?			No	Text area, no char limit	Skip Logic Group*	What Out Of Order
		Were the instructions within the application sufficient?	Yes		Yes	Radio button, one-up vertical	Skip Logic Group*	Instructions Sufficient
			No	A
	A	Please indicate in what section of the application the instructions need improvement.			No	Text area, no char limit	Skip Logic Group*	Where Improve Instruction
		Were the questionnaire items within the application relevant to you and the position you're applying to? (Select all that apply)	Yes		Yes	Check boxes, one-up vertical	Mutually Exclusive	Questions Relevant
			No, the items were not relevant to the position for which I'm applying				Skip Logic Group*
			No, the items were not relevant to my experience and/or education
			Other	A
	A	Please explain.			No	Text area, no char limit	Skip Logic Group*	OE_Questions Relevant
		Is there any other aspect of the application process itself that might be improved?	Yes	A	Yes	Radio button, one-up vertical	Skip Logic Group*	Improvement Needed
			No
	A	Please explain.			No	Text area, no char limit	Skip Logic Group*	Improvements
		Do you use a computer daily in your current job?	Yes		Yes	Radio button, one-up vertical		Use Computer
			No
			I'm not currently working