Form 1100 2014 856 TTB
E-Government Website Customer Satisfaction Surveys
2014 856 TTB.xlsx
2014 856 TTB
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
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Current Custom Qsts
Current Custom Qsts (12-11-13)
Current Custom Qsts (2-18-13)
Custom Qsts (9-24-12)
Custom Qsts (4-17-12)
Custom Qsts 1-24-11
Custom Qsts 11-10-10
Custom Qsts (3-8-10)
Custom Qsts (1-25-10)
Custom Qsts (11-23-09)
Custom Qsts (10-21-09)
Custom Qsts 6-24-09
Custom Qsts 4-27-09
Custom Qsts (2-16-09)
Custom Qsts (21AUG08)
Custom Qsts (30June08)
Types
Overview
Current Model QstsCurrent Custom Qsts
Current Custom Qsts (12-11-13)
Current Custom Qsts (2-18-13)
Custom Qsts (9-24-12)
Custom Qsts (4-17-12)
Custom Qsts 1-24-11
Custom Qsts 11-10-10
Custom Qsts (3-8-10)
Custom Qsts (1-25-10)
Custom Qsts (11-23-09)
Custom Qsts (10-21-09)
Custom Qsts 6-24-09
Custom Qsts 4-27-09
Custom Qsts (2-16-09)
Custom Qsts (21AUG08)
Custom Qsts (30June08)
Types
Sheet 1: Current Model Qsts
| Model Instance Name: | |||||
| USTTB v2 | |||||
| MID: | pY8xJxIRVh9AwxlBEZJIpg== | ||||
| Date: | 6/24/2008 | ||||
| USTTB FORESEE RESULTS MODEL QUESTIONS Model questions utilize the ACSI methodology to determine scores and impacts |
|||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| All questions under each element are required. Element questions are partitioned among surveys. |
Satisfaction questions are required. Satisfaction questions appear on all surveys. |
Future behaviors may be modified based on your site's objectives. Future behavior questions appear on all surveys. |
|||
| Content (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | |||
| 1 | Please rate the accuracy of information on this site. | 21 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
24 | How likely are you to return to this site? |
| 2 | Please rate the quality of information on this site. | 22 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |
| 3 | Please rate the freshness of content on this site. | 23 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
25 | How likely are you to recommend this site to someone else? |
| Functionality (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | ||||
| 4 | Please rate the usefulness of the features provided on this site. | 26 | How likely are you to use this site as your primary resource for obtaining information from this organization? | ||
| 5 | Please rate the convenience of the features on this site. | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||
| 6 | Please rate the variety of features on this site. | I can count on this agency to act in my best interests. | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | I consider this agency to be trustworthy. | ||||
| 7 | Please rate the visual appeal of this site. | This agency can be trusted to do what is right. | |||
| 8 | Please rate the balance of graphics and text on this site. | ||||
| 9 | Please rate the readability of the pages on this site. | ||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | 
|
||||
| 10 | Please rate how well the site is organized. | ||||
| 11 | Please rate the options available for navigating this site. | ||||
| 12 | Please rate how well the site layout helps you find what you are looking for. | ||||
| 13 | Please rate the number of clicks to get where you want on this site. | ||||
| Search (1=Poor, 10=Excellent, Don't Know) | |||||
| 14 | Please rate the relevance of search results on this site. | ||||
| 15 | Please rate the organization of search results on this site. | ||||
| 16 | Please rate how well the search results help you decide what to select. | ||||
| 17 | Please rate how well the search feature helps you to narrow the results to find what you want. | ||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| 18 | Please rate how quickly pages load on this site. | ||||
| 19 | Please rate the consistency of speed from page to page on this site. | ||||
| 20 | Please rate the ability to load pages without getting error messages on this site. | ||||
| Online Transparency (1=Poor, 10=Excellent) | |||||
| Please rate how thoroughly this website discloses information about what this agency is doing. | |||||
| Please rate how quickly agency information is made available on this website. | |||||
| Please rate how well information about this agency's actions can be accessed by the public on this website. | |||||
Sheet 2: Current Custom Qsts
Sheet 3: Current Custom Qsts (12-11-13)
| Model Instance Name: | ||||||||||||
| USTTB v2 | underlined & italicized: RE-ORDER | |||||||||||
| MID: pY8xJxIRVh9AwxlBEZJIpg== | pink: ADDITION | |||||||||||
| Date: | blue + -->: REWORDING | |||||||||||
| violet (bold): SKIP-LOGIC | ||||||||||||
| USTTB CUSTOM QUESTION LIST |
||||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | Question Label | |||
| ACQwil0012168 | This question pertains to the TTBOnline applications. Do you use TTB's online applications (COLAs Online, Formulas Online, Permits Online)? | Yes | A | Radio button, one-up vertical | Y | Multi | Skip Logic Group | App Usage | ||||
| No | ||||||||||||
| ACQwil0012169 | A | Which online application(s) do you use? | COLAs Online | B | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Specific App | |||
| Formulas Online | C | |||||||||||
| Permits Online | D | |||||||||||
| ACQwil0012170 | B | Please describe your experience using COLAs Online: | Text area, no char limit | Y | Single | Skip Logic Group | OE_COLAs | |||||
| ACQwil0012171 | C | Please describe your experience using Formulas Online: | Text area, no char limit | Y | Single | Skip Logic Group | OE_Formulas | |||||
| ACQwil0012193 | D | Please describe your experience using Permits Online: | Text area, no char limit | Y | Single | Comparative Matrix Group | OE_Permits | |||||
| EDO08494 | The remaining questions pertain to the TTB.gov website. | First time | Drop down, select one | Y | Single | Skip Logic Group | Visit Frequency | |||||
| How frequently do you visit our site? | Daily | A, B | ||||||||||
| About once a week | A, B | |||||||||||
| About once a month | A, B | |||||||||||
| About once a year | A, B | |||||||||||
| A few times a year | A, B | |||||||||||
| ACQinh0016446 | A | Please select the statement which best describes your experience with the new TTB site redesign: | It is easier to find what I am looking for | Radio button, one-up vertical | Y | Single | Skip Logic Group | Redesign | ||||
| It is harder to find what I am looking for | ||||||||||||
| My experience is no different when looking for information on the new site | ||||||||||||
| Don't Know | ||||||||||||
| ACQinh0016463 | B | Please tell us what you think of the new TTB site: | Text area, no char limit | N | Single | Skip Logic Group | OE_Redesign | |||||
| EDO08480 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | Role | |||||
| An employee of a company regulated by TTB | ||||||||||||
| An employee of a trade association representing an industry regulated by TTB | ||||||||||||
| A consultant for a company regulated by TTB | ||||||||||||
| A consumer of alcohol and/or tobacco products | ||||||||||||
| An employee of a government agency | ||||||||||||
| Legal assistant/lawyer | ||||||||||||
| Small business owner | ||||||||||||
| Researcher/scientist | ||||||||||||
| International Visitor | ||||||||||||
| Other, please specify | A | |||||||||||
| EDO08481 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | OE_Role | |||||
| EDO08482 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single | Skip Logic Group | Primary Interest | ||||
| Beer | C | |||||||||||
| Distilled Spirits | D | |||||||||||
| Tobacco | E | |||||||||||
| Firearms | F | |||||||||||
| Employment/Job Openings | ||||||||||||
| Other (please specify) | A | |||||||||||
| EDO08483 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | OE_Primary Interest | |||||
| EDO08484 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Wine Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | B1 | |||||||||||
| EDO08485 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Wine Info | |||||
| EDO08486 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Beer Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | C1 | |||||||||||
| EDO08487 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Beer Info | |||||
| EDO08488 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Distilled Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | D1 | |||||||||||
| EDO08489 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Distilled Info | |||||
| EDO08490 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Tobacco Info | ||||
| Conduct research | ||||||||||||
| Submit a sample | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | E1 | |||||||||||
| EDO08491 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Tobacco Info | |||||
| EDO08492 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | Firearms Info | ||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | F1 | |||||||||||
| EDO08493 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Firearms Info | |||||
| EDO08495 | Did you accomplish what you came to the TTB site to do? | Yes | Drop down, select one | Y | Single | Ability to Accomplish | ||||||
| No | ||||||||||||
| EDO08496 | Did you use the search feature during your visit today? | Yes | L, K | single | Skip Logic Group | Search Usage | ||||||
| No | ||||||||||||
| Don't recall | ||||||||||||
| EDO08497 | L | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | Search Terms | |||||
| EDO08498 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Search Experience | ||||
| I had issues with the basic search process (how to use it, terms to enter). | F | |||||||||||
| I had issues with the visual display of the search results (text size, images). | G | |||||||||||
| I had issues with the search results I received. | H | |||||||||||
| I had issues with sorting, filtering, advanced search, or lack of these options. | I | |||||||||||
| I had technical issues with the search feature. | J | |||||||||||
| None of these | ||||||||||||
| EDO08500 | F | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other basic issue | |||||
| EDO08502 | G | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other visual issue | |||||
| EDO08504 | H | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other results issue | |||||
| EDO08506 | I | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other sorting issue | |||||
| EDO08508 | J | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other technical issue | |||||
| EDO08509 | How would you describe your experience while on the TTB site today? (Please select all that apply.) | I had no difficulty navigating/browsing/looking for information on this site | Checkbox, one-up vertical | Navigation Experience | ||||||||
| Links often did not take me where I expected | A | |||||||||||
| Had difficulty finding relevant information/products | ||||||||||||
| Links/labels are difficult to understand | B | |||||||||||
| Too many links/navigational options to choose from | ||||||||||||
| Had technical difficulties (error messages, broken links, etc.) | ||||||||||||
| Could not navigate back to previous information | A | |||||||||||
| I had a navigation difficulty not listed above: | C | |||||||||||
| EDO08510 | C | Please describe your navigation issue: | Text area, no char limit | OE_Navigation Issue | ||||||||
| EDO08511 | A | Please describe any specific navigation links or paths that did not take you where they should have? | Open-ended | Text area, no char limit | Specific Nav Issue | |||||||
| EDO08512 | B | What specific links/labels were difficult to understand? | Open-ended | Text area, no char limit | Nav Links/Labels | |||||||
| EDO08515 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | One Improvement | |||||||
| ACQinh0022577 | Do you ever access the Internet using a mobile phone or tablet? | Yes | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | Access Internet with Mobile | ||||
| No | ||||||||||||
| ACQinh0022578 | A | Have you ever accessed TTB's site using a mobile phone or tablet? | Yes | Radio button, one-up vertical | Y | S | Skip Logic Group | Access TTB with Mobile | ||||
| No, but I plan to do so | ||||||||||||
| No, but I might in the future | ||||||||||||
| No, and I don't plan to do so | ||||||||||||
| Which other channels or ways would you access information from USTTB through? (Please select all that apply): | Checkbox, one-up vertical | Y | Multi | OPS Group | Other Channels | |||||||
| Google+ | ||||||||||||
| Mobile websites | ||||||||||||
| Mobile applications or "apps" | ||||||||||||
| Text messages | ||||||||||||
| Online Videos | ||||||||||||
| Podcasts | ||||||||||||
| Blogs | ||||||||||||
| eCards | ||||||||||||
| Widgets (i.e. module or application you can add to a website or personalized web page like iGoogle or MyYahoo!) | ||||||||||||
| E-mail updates | ||||||||||||
| RSS Feeds | ||||||||||||
| None of the above | ||||||||||||
| Other, please specify: | A | |||||||||||
| A | Please specify the other way would access USTTB information through: | N | Single | OPS Group | ||||||||
| In general, which of the following social media services have you actively participated with in the last 30 days? (e.g. posted/shared comments, tweeted, etc.) (Please select all that apply) | Checkbox, one-up vertical | Y | Multi | SM Engagement | ||||||||
| YouTube | ||||||||||||
| Flickr | ||||||||||||
| Google+ | ||||||||||||
| Internet Forums | ||||||||||||
| Blogs | ||||||||||||
| Other | ||||||||||||
Sheet 4: Current Custom Qsts (2-18-13)
| Model Instance Name: | ||||||||||||
| USTTB v2 | underlined & italicized: RE-ORDER | |||||||||||
| MID: pY8xJxIRVh9AwxlBEZJIpg== | pink: ADDITION | |||||||||||
| Date: | blue + -->: REWORDING | |||||||||||
| violet (bold): SKIP-LOGIC | ||||||||||||
| USTTB CUSTOM QUESTION LIST |
||||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | Question Label | |||
| ACQwil0012168 | This question pertains to the TTBOnline applications. Do you use TTB's online applications (COLAs Online, Formulas Online, Permits Online)? | Yes | A | Radio button, one-up vertical | Y | Multi | Skip Logic Group | App Usage | ||||
| No | ||||||||||||
| ACQwil0012169 | A | Which online application(s) do you use? | COLAs Online | B | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Specific App | |||
| Formulas Online | C | |||||||||||
| Permits Online | D | |||||||||||
| ACQwil0012170 | B | Please describe your experience using COLAs Online: | Text area, no char limit | Y | Single | Skip Logic Group | OE_COLAs | |||||
| ACQwil0012171 | C | Please describe your experience using Formulas Online: | Text area, no char limit | Y | Single | Skip Logic Group | OE_Formulas | |||||
| ACQwil0012193 | D | Please describe your experience using Permits Online: | Text area, no char limit | Y | Single | Comparative Matrix Group | OE_Permits | |||||
| EDO08494 | The remaining questions pertain to the TTB.gov website. | First time | Drop down, select one | Y | Single | Skip Logic Group | Visit Frequency | |||||
| How frequently do you visit our site? | Daily | A, B | ||||||||||
| About once a week | A, B | |||||||||||
| About once a month | A, B | |||||||||||
| About once a year | A, B | |||||||||||
| A few times a year | A, B | |||||||||||
| ACQinh0016446 | A | Please select the statement which best describes your experience with the new TTB site redesign: | It is easier to find what I am looking for | Radio button, one-up vertical | Y | Single | Skip Logic Group | Redesign | ||||
| It is harder to find what I am looking for | ||||||||||||
| My experience is no different when looking for information on the new site | ||||||||||||
| Don't Know | ||||||||||||
| ACQinh0016463 | B | Please tell us what you think of the new TTB site: | Text area, no char limit | N | Single | Skip Logic Group | OE_Redesign | |||||
| EDO08480 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | Role | |||||
| An employee of a company regulated by TTB | ||||||||||||
| An employee of a trade association representing an industry regulated by TTB | ||||||||||||
| A consultant for a company regulated by TTB | ||||||||||||
| A consumer of alcohol and/or tobacco products | ||||||||||||
| An employee of a government agency | ||||||||||||
| Legal assistant/lawyer | ||||||||||||
| Small business owner | ||||||||||||
| Researcher/scientist | ||||||||||||
| International Visitor | ||||||||||||
| Other, please specify | A | |||||||||||
| EDO08481 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | OE_Role | |||||
| EDO08482 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single | Skip Logic Group | Primary Interest | ||||
| Beer | C | |||||||||||
| Distilled Spirits | D | |||||||||||
| Tobacco | E | |||||||||||
| Firearms | F | |||||||||||
| Employment/Job Openings | ||||||||||||
| Other (please specify) | A | |||||||||||
| EDO08483 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | OE_Primary Interest | |||||
| EDO08484 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Wine Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | B1 | |||||||||||
| EDO08485 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Wine Info | |||||
| EDO08486 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Beer Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | C1 | |||||||||||
| EDO08487 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Beer Info | |||||
| EDO08488 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Distilled Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | D1 | |||||||||||
| EDO08489 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Distilled Info | |||||
| EDO08490 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Tobacco Info | ||||
| Conduct research | ||||||||||||
| Submit a sample | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | E1 | |||||||||||
| EDO08491 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Tobacco Info | |||||
| EDO08492 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | Firearms Info | ||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | F1 | |||||||||||
| EDO08493 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Firearms Info | |||||
| EDO08495 | Did you accomplish what you came to the TTB site to do? | Yes | Drop down, select one | Y | Single | Ability to Accomplish | ||||||
| No | ||||||||||||
| EDO08496 | Did you use the search feature during your visit today? | Yes | L, K | single | Skip Logic Group | Search Usage | ||||||
| No | ||||||||||||
| Don't recall | ||||||||||||
| EDO08497 | L | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | Search Terms | |||||
| EDO08498 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Search Experience | ||||
| I had issues with the basic search process (how to use it, terms to enter). | F | |||||||||||
| I had issues with the visual display of the search results (text size, images). | G | |||||||||||
| I had issues with the search results I received. | H | |||||||||||
| I had issues with sorting, filtering, advanced search, or lack of these options. | I | |||||||||||
| I had technical issues with the search feature. | J | |||||||||||
| None of these | ||||||||||||
| EDO08500 | F | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other basic issue | |||||
| EDO08502 | G | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other visual issue | |||||
| EDO08504 | H | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other results issue | |||||
| EDO08506 | I | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other sorting issue | |||||
| EDO08508 | J | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other technical issue | |||||
| EDO08509 | How would you describe your experience while on the TTB site today? (Please select all that apply.) | I had no difficulty navigating/browsing/looking for information on this site | Checkbox, one-up vertical | Navigation Experience | ||||||||
| Links often did not take me where I expected | A | |||||||||||
| Had difficulty finding relevant information/products | ||||||||||||
| Links/labels are difficult to understand | B | |||||||||||
| Too many links/navigational options to choose from | ||||||||||||
| Had technical difficulties (error messages, broken links, etc.) | ||||||||||||
| Could not navigate back to previous information | A | |||||||||||
| I had a navigation difficulty not listed above: | C | |||||||||||
| EDO08510 | C | Please describe your navigation issue: | Text area, no char limit | OE_Navigation Issue | ||||||||
| EDO08511 | A | Please describe any specific navigation links or paths that did not take you where they should have? | Open-ended | Text area, no char limit | Specific Nav Issue | |||||||
| EDO08512 | B | What specific links/labels were difficult to understand? | Open-ended | Text area, no char limit | Nav Links/Labels | |||||||
| EDO08515 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | One Improvement | |||||||
| Do you ever access the Internet using a mobile phone or tablet? | Yes | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | Access Internet with Mobile | |||||
| No | ||||||||||||
| A | Have you ever accessed TTB's site using a mobile phone or tablet? | Yes | Radio button, one-up vertical | Y | S | Skip Logic Group | Access TTB with Mobile | |||||
| No, but I plan to do so | ||||||||||||
| No, but I might in the future | ||||||||||||
| No, and I don't plan to do so | ||||||||||||
Sheet 5: Custom Qsts (9-24-12)
| Model Instance Name: | ||||||||||||
| USTTB v2 | underlined & italicized: RE-ORDER | |||||||||||
| MID: pY8xJxIRVh9AwxlBEZJIpg== | pink: ADDITION | |||||||||||
| Date: | blue + -->: REWORDING | |||||||||||
| violet (bold): SKIP-LOGIC | ||||||||||||
| USTTB CUSTOM QUESTION LIST |
||||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | Question Label | |||
| ACQwil0012168 | This question pertains to the TTBOnline applications. Do you use TTB's online applications (COLAs Online, Formulas Online, Permits Online)? | Yes | A | Radio button, one-up vertical | Y | Multi | Skip Logic Group | App Usage | ||||
| No | ||||||||||||
| ACQwil0012169 | A | Which online application(s) do you use? | COLAs Online | B | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Specific App | |||
| Formulas Online | C | |||||||||||
| Permits Online | D | |||||||||||
| ACQwil0012170 | B | Please describe your experience using COLAs Online: | Text area, no char limit | Y | Single | Skip Logic Group | OE_COLAs | |||||
| ACQwil0012171 | C | Please describe your experience using Formulas Online: | Text area, no char limit | Y | Single | Skip Logic Group | OE_Formulas | |||||
| ACQwil0012193 | D | Please describe your experience using Permits Online: | Text area, no char limit | Y | Single | Comparative Matrix Group | OE_Permits | |||||
| EDO08494 | The remaining questions pertain to the TTB.gov website. | First time | Drop down, select one | Y | Single | Skip Logic Group | Visit Frequency | |||||
| How frequently do you visit our site? | Daily | A, B | ||||||||||
| About once a week | A, B | |||||||||||
| About once a month | A, B | |||||||||||
| About once a year | A, B | |||||||||||
| A few times a year | A, B | |||||||||||
| A | Please select the statement which best describes your experience with the new TTB site redesign: | It is easier to find what I am looking for | Radio button, one-up vertical | Y | Single | Skip Logic Group | Redesign | |||||
| It is harder to find what I am looking for | ||||||||||||
| My experience is no different when looking for information on the new site | ||||||||||||
| Don't Know | ||||||||||||
| B | Please tell us what you think of the new TTB site: | Text area, no char limit | N | Single | Skip Logic Group | OE_Redesign | ||||||
| EDO08480 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | Role | |||||
| An employee of a company regulated by TTB | ||||||||||||
| An employee of a trade association representing an industry regulated by TTB | ||||||||||||
| A consultant for a company regulated by TTB | ||||||||||||
| A consumer of alcohol and/or tobacco products | ||||||||||||
| An employee of a government agency | ||||||||||||
| Legal assistant/lawyer | ||||||||||||
| Small business owner | ||||||||||||
| Researcher/scientist | ||||||||||||
| International Visitor | ||||||||||||
| Other, please specify | A | |||||||||||
| EDO08481 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | OE_Role | |||||
| EDO08482 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single | Skip Logic Group | Primary Interest | ||||
| Beer | C | |||||||||||
| Distilled Spirits | D | |||||||||||
| Tobacco | E | |||||||||||
| Firearms | F | |||||||||||
| Employment/Job Openings | ||||||||||||
| Other (please specify) | A | |||||||||||
| EDO08483 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | OE_Primary Interest | |||||
| EDO08484 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Wine Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | B1 | |||||||||||
| EDO08485 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Wine Info | |||||
| EDO08486 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Beer Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | C1 | |||||||||||
| EDO08487 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Beer Info | |||||
| EDO08488 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Distilled Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | D1 | |||||||||||
| EDO08489 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Distilled Info | |||||
| EDO08490 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Tobacco Info | ||||
| Conduct research | ||||||||||||
| Submit a sample | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | E1 | |||||||||||
| EDO08491 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Tobacco Info | |||||
| EDO08492 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | Firearms Info | ||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | F1 | |||||||||||
| EDO08493 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Firearms Info | |||||
| EDO08495 | Did you accomplish what you came to the TTB site to do? | Yes | Drop down, select one | Y | Single | Ability to Accomplish | ||||||
| No | ||||||||||||
| EDO08496 | Did you use the search feature during your visit today? | Yes | L, K | single | Skip Logic Group | Search Usage | ||||||
| No | ||||||||||||
| Don't recall | ||||||||||||
| EDO08497 | L | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | Search Terms | |||||
| EDO08498 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Search Experience | ||||
| I had issues with the basic search process (how to use it, terms to enter). | F | |||||||||||
| I had issues with the visual display of the search results (text size, images). | G | |||||||||||
| I had issues with the search results I received. | H | |||||||||||
| I had issues with sorting, filtering, advanced search, or lack of these options. | I | |||||||||||
| I had technical issues with the search feature. | J | |||||||||||
| None of these | ||||||||||||
| EDO08500 | F | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other basic issue | |||||
| EDO08502 | G | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other visual issue | |||||
| EDO08504 | H | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other results issue | |||||
| EDO08506 | I | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other sorting issue | |||||
| EDO08508 | J | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other technical issue | |||||
| EDO08509 | How would you describe your experience while on the TTB site today? (Please select all that apply.) | I had no difficulty navigating/browsing/looking for information on this site | Checkbox, one-up vertical | Navigation Experience | ||||||||
| Links often did not take me where I expected | A | |||||||||||
| Had difficulty finding relevant information/products | ||||||||||||
| Links/labels are difficult to understand | B | |||||||||||
| Too many links/navigational options to choose from | ||||||||||||
| Had technical difficulties (error messages, broken links, etc.) | ||||||||||||
| Could not navigate back to previous information | A | |||||||||||
| I had a navigation difficulty not listed above: | C | |||||||||||
| EDO08510 | C | Please describe your navigation issue: | Text area, no char limit | OE_Navigation Issue | ||||||||
| EDO08511 | A | Please describe any specific navigation links or paths that did not take you where they should have? | Open-ended | Text area, no char limit | Specific Nav Issue | |||||||
| EDO08512 | B | What specific links/labels were difficult to understand? | Open-ended | Text area, no char limit | Nav Links/Labels | |||||||
| EDO08515 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | One Improvement | |||||||
Sheet 6: Custom Qsts (4-17-12)
| Model Instance Name: | ||||||||||||
| USTTB | underlined & italicized: RE-ORDER | |||||||||||
| MID: pY8xJxIRVh9AwxlBEZJIpg== | pink: ADDITION | |||||||||||
| Date: | blue + -->: REWORDING | |||||||||||
| violet (bold): SKIP-LOGIC | ||||||||||||
| USTTB CUSTOM QUESTION LIST |
||||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | Question Label | |||
| This question pertains to the TTBOnline applications. Do you use TTB's online applications (COLAs Online, Formulas Online, Permits Online)? | Yes | A | Radio button, one-up vertical | Y | Multi | Skip Logic Group | App Usage | |||||
| No | ||||||||||||
| A | Which online application(s) do you use? | COLAs Online | B | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Specific App | ||||
| Formulas Online | C | |||||||||||
| Permits Online | D | |||||||||||
| B | Please describe your experience using COLAs Online: | Text area, no char limit | Y | Single | Skip Logic Group | OE_COLAs | ||||||
| C | Please describe your experience using Formulas Online: | Text area, no char limit | Y | Single | Skip Logic Group | OE_Formulas | ||||||
| D | Please describe your experience using Permits Online: | Text area, no char limit | Y | Single | Comparative Matrix Group | OE_Permits | ||||||
| EDO08494 | The remaining questions pertain to the TTB.gov website. | Drop down, select one | Y | Single | Visit Frequency | |||||||
| How frequently do you visit our site? | First time | |||||||||||
| Daily | ||||||||||||
| About once a week | ||||||||||||
| About once a month | ||||||||||||
| About once a year | ||||||||||||
| A few times a year | ||||||||||||
| EDO08480 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | Role | |||||
| An employee of a company regulated by TTB | ||||||||||||
| An employee of a trade association representing an industry regulated by TTB | ||||||||||||
| A consultant for a company regulated by TTB | ||||||||||||
| A consumer of alcohol and/or tobacco products | ||||||||||||
| An employee of a government agency | ||||||||||||
| Legal assistant/lawyer | ||||||||||||
| Small business owner | ||||||||||||
| Researcher/scientist | ||||||||||||
| International Visitor | ||||||||||||
| Other, please specify | A | |||||||||||
| EDO08481 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | OE_Role | |||||
| EDO08482 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single | Skip Logic Group | Primary Interest | ||||
| Beer | C | |||||||||||
| Distilled Spirits | D | |||||||||||
| Tobacco | E | |||||||||||
| Firearms | F | |||||||||||
| Employment/Job Openings | ||||||||||||
| Other (please specify) | A | |||||||||||
| EDO08483 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | OE_Primary Interest | |||||
| EDO08484 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Wine Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | B1 | |||||||||||
| EDO08485 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Wine Info | |||||
| EDO08486 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Beer Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | C1 | |||||||||||
| EDO08487 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Beer Info | |||||
| EDO08488 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Distilled Info | ||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | D1 | |||||||||||
| EDO08489 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Distilled Info | |||||
| EDO08490 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | Tobacco Info | ||||
| Conduct research | ||||||||||||
| Submit a sample | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | E1 | |||||||||||
| EDO08491 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Tobacco Info | |||||
| EDO08492 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | Firearms Info | ||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | F1 | |||||||||||
| EDO08493 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | OE_Firearms Info | |||||
| EDO08495 | Did you accomplish what you came to the TTB site to do? | Yes | Drop down, select one | Y | Single | Ability to Accomplish | ||||||
| No | ||||||||||||
| EDO08496 | Did you use the search feature during your visit today? | Yes | L, K | single | Skip Logic Group | Search Usage | ||||||
| No | ||||||||||||
| Don't recall | ||||||||||||
| EDO08497 | L | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | Search Terms | |||||
| EDO08498 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Search Experience | ||||
| I had issues with the basic search process (how to use it, terms to enter). | A F | |||||||||||
| I had issues with the visual display of the search results (text size, images). | B G | |||||||||||
| I had issues with the search results I received. | C H | |||||||||||
| I had issues with sorting, filtering, advanced search, or lack of these options. | D I | |||||||||||
| I had technical issues with the search feature. | E J | |||||||||||
| None of these | ||||||||||||
| EDO08500 | F | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other basic issue | |||||
| EDO08502 | G | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other visual issue | |||||
| EDO08504 | H | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other results issue | |||||
| EDO08506 | I | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other sorting issue | |||||
| EDO08507 | ||||||||||||
| EDO08508 | J | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other technical issue | |||||
| EDO08509 | How would you describe your experience while on the TTB site today? (Please select all that apply.) | I had no difficulty navigating/browsing/looking for information on this site | Checkbox, one-up vertical | Navigation Experience | ||||||||
| Links often did not take me where I expected | A | |||||||||||
| Had difficulty finding relevant information/products | ||||||||||||
| Links/labels are difficult to understand | B | |||||||||||
| Too many links/navigational options to choose from | ||||||||||||
| Had technical difficulties (error messages, broken links, etc.) | ||||||||||||
| Could not navigate back to previous information | A | |||||||||||
| I had a navigation difficulty not listed above: | C | |||||||||||
| EDO08510 | C | Please describe your navigation issue: | Text area, no char limit | OE_Navigation Issue | ||||||||
| EDO08511 | A | Please describe any specific navigation links or paths that did not take you where they should have? | Open-ended | Text area, no char limit | Specific Nav Issue | |||||||
| EDO08512 | B | What specific links/labels were difficult to understand? | Open-ended | Text area, no char limit | Nav Links/Labels | |||||||
| EDO08515 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | One Improvement | |||||||
Sheet 7: Custom Qsts 1-24-11
| Model Instance Name: | ||||||||||||
| USTTB | underlined & italicized: RE-ORDER | |||||||||||
| MID: pY8xJxIRVh9AwxlBEZJIpg== | pink: ADDITION | |||||||||||
| Date: | blue + -->: REWORDING | |||||||||||
| violet (bold): SKIP-LOGIC | ||||||||||||
| USTTB CUSTOM QUESTION LIST |
||||||||||||
| QID | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | Question Label | |||
| EDO08480 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | ||||||
| An employee of a company regulated by TTB | ||||||||||||
| An employee of a trade association representing an industry regulated by TTB | ||||||||||||
| A consultant for a company regulated by TTB | ||||||||||||
| A consumer of alcohol and/or tobacco products | ||||||||||||
| An employee of a government agency | ||||||||||||
| Legal assistant/lawyer | ||||||||||||
| Small business owner | ||||||||||||
| Researcher/scientist | ||||||||||||
| International Visitor | ||||||||||||
| Other, please specify | A | |||||||||||
| EDO08481 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | ||||||
| EDO08482 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single | Skip Logic Group | |||||
| Beer | C | |||||||||||
| Distilled Spirits | D | |||||||||||
| Tobacco | E | |||||||||||
| Firearms | F | |||||||||||
| Employment/Job Openings | ||||||||||||
| Other (please specify) | A | |||||||||||
| EDO08483 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| EDO08484 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | B1 | |||||||||||
| EDO08485 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| EDO08486 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | C1 | |||||||||||
| EDO08487 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| EDO08488 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||||
| Conduct research | ||||||||||||
| Submit a sample/formula | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Get labeling approval | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | D1 | |||||||||||
| EDO08489 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| EDO08490 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||||
| Conduct research | ||||||||||||
| Submit a sample | ||||||||||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | E1 | |||||||||||
| EDO08491 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| EDO08492 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | |||||
| Pay/determine taxes | ||||||||||||
| Download forms | ||||||||||||
| Other (please specify) | F1 | |||||||||||
| EDO08493 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| EDO08494 | How frequently do you visit our site? | First time | Drop down, select one | Y | Single | |||||||
| Daily | ||||||||||||
| About once a week | ||||||||||||
| About once a month | ||||||||||||
| About once a year | ||||||||||||
| A few times a year | ||||||||||||
| EDO08495 | Did you find what you were looking for? | Yes | Drop down, select one | Y | Single | |||||||
| No | ||||||||||||
| Partially | ||||||||||||
| Still looking | ||||||||||||
| EDO08496 | Did you use the search feature during your visit today? | Yes | L, K | single | Skip Logic Group | Search Usage | ||||||
| No | ||||||||||||
| Don't recall | ||||||||||||
| EDO08497 | L | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | Search Terms | |||||
| EDO08498 | K | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | The search feature met my needs today. | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Search Experience | ||||
| I had issues with the basic search process (how to use it, terms to enter). | A | |||||||||||
| I had issues with the visual display of the search results (text size, images). | B | |||||||||||
| I had issues with the search results I received. | C | |||||||||||
| I had issues with sorting, filtering, advanced search, or lack of these options. | D | |||||||||||
| I had technical issues with the search feature. | E | |||||||||||
| None of these | ||||||||||||
| EDO08499 | A | What were your issues with the basic search process? (Please select all that apply.) | It was not clear to me how to use the search feature | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Issues basic Search | ||||
| I did not know what terms to use to get the results I wanted | ||||||||||||
| There were too many steps or refinements to get to what I wanted | ||||||||||||
| I had a different issue with the basic search process: | F | |||||||||||
| EDO08500 | F | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other basic issue | |||||
| EDO08501 | B | What were your issues with the visual display of the search results? (Please select all that apply.) | I could not see enough of the description to decide which link to choose | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Issues visual display | ||||
| The text was too small | ||||||||||||
| The page was too crowded | ||||||||||||
| I could not see much difference between the listings/items | ||||||||||||
| The images were too small/not clear | ||||||||||||
| I had a different issue with the visual display of results: | G | |||||||||||
| EDO08502 | G | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other visual issue | |||||
| EDO08503 | C | What were your issues with the search results? (Please select all that apply.) | Results were not relevant/not what I wanted | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Issues Search results | ||||
| There were not enough results | ||||||||||||
| There were NO results | ||||||||||||
| There was too little information in the results to decide what to choose | ||||||||||||
| Many of the search results looked the same | ||||||||||||
| Couldn't find item from the catalog/store | ||||||||||||
| I had a different issue with the search results: | H | |||||||||||
| EDO08504 | H | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other results issue | |||||
| EDO08505 | D | What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) | The results were not sorted in a helpful way | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Issues sorting | ||||
| I want advanced search options | ||||||||||||
| I want the following sorting/filtering/advanced option: | ||||||||||||
| I had a different sorting/filtering issue: | I | |||||||||||
| EDO08506 | I | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other sorting issue | |||||
| EDO08507 | E | What were your technical issues with the search feature? (Please select all that apply.) | Error message(s) | Checkbox, one-up vertical | Y | Multi | Skip Logic Group | Issues technical | ||||
| Search speed was too slow | ||||||||||||
| I had the following technical issue: | J | |||||||||||
| EDO08508 | J | Please describe your issue: | Open-ended | Text area, no char limit | N | Skip Logic Group | Other technical issue | |||||
| EDO08509 | How would you describe your navigation experience on this site today? (Please select all that apply.) | I had no difficulty navigating/browsing on this site | Checkbox, one-up vertical | |||||||||
| Links often did not take me where I expected | A | |||||||||||
| Had difficulty finding relevant information/products | ||||||||||||
| Links/labels are difficult to understand | B | |||||||||||
| Too many links/navigational options to choose from | ||||||||||||
| Had technical difficulties (error messages, broken links, etc.) | ||||||||||||
| Could not navigate back to previous information | A | |||||||||||
| I had a navigation difficulty not listed above: | C | |||||||||||
| EDO08510 | C | Please describe your navigation issue: | Text area, no char limit | |||||||||
| EDO08511 | A | Please describe any specific navigation links or paths that did not take you where they should have? | Open-ended | Text area, no char limit | ||||||||
| EDO08512 | B | What specific links/labels were difficult to understand? | Open-ended | Text area, no char limit | ||||||||
| EDO08513 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | I had no difficulties with the content on this site. | Radio button, one-up vertical | N | Single | OPS Group | ||||||
| Size of font is too small | ||||||||||||
| Wording is too technical | ||||||||||||
| Content does not seem to relate to the specific section | ||||||||||||
| Content is confusing. Please specify: | A | |||||||||||
| EDO08514 | A | Content is confusing. Please specify: | Text area, no char limit | N | Single | OPS Group | ||||||
| EDO08515 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | ||||||||
Sheet 8: Custom Qsts 11-10-10
| Model Instance Name: | |||||||||||
| USTTB | underlined & italicized: RE-ORDER | ||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | |||||||||
| Date: | 1/26/2010 | blue + -->: REWORDING | |||||||||
| violet (bold): SKIP-LOGIC | |||||||||||
| USTTB CUSTOM QUESTION LIST |
|||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | ||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | ||||
| An employee of a company regulated by TTB | |||||||||||
| An employee of a trade association representing an industry regulated by TTB | |||||||||||
| A consultant for a company regulated by TTB | |||||||||||
| A consumer of alcohol and/or tobacco products | |||||||||||
| An employee of a government agency | |||||||||||
| Legal assistant/lawyer | |||||||||||
| Small business owner | |||||||||||
| Researcher/scientist | |||||||||||
| International Visitor | |||||||||||
| Other, please specify | A | ||||||||||
| RJO00095 | 2 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | ||||
| CWS01462 | 3 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single | Skip Logic Group | |||
| Beer | C | ||||||||||
| Distilled Spirits | D | ||||||||||
| Tobacco | E | ||||||||||
| Firearms | F | ||||||||||
| Employment/Job Openings | |||||||||||
| Other (please specify) | A | ||||||||||
| CWS01463 | 4 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01464 | 5 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | B1 | ||||||||||
| CWS01465 | 6 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01466 | 7 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | C1 | ||||||||||
| CWS01467 | 8 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01468 | 9 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | D1 | ||||||||||
| CWS01469 | 10 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01470 | 11 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample | |||||||||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | E1 | ||||||||||
| CWS01471 | 12 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01472 | 13 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | |||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | F1 | ||||||||||
| CWS01473 | 14 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| 5695 | 15 | How frequently do you visit our site? | First time | A | Drop down, select one | Y | Single | Skip Logic Group | |||
| (5695G5) | Daily | ||||||||||
| About once a week | |||||||||||
| About once a month | |||||||||||
| About once a year | |||||||||||
| A few times a year | |||||||||||
| 51531 | 17 | Did you find what you were looking for? | Yes | Drop down, select one | Y | Single | |||||
| No | |||||||||||
| Partially | |||||||||||
| Still looking | |||||||||||
| 51532 | 19 | What method are you using to locate information on this site? |
Search Tool | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | |||
| Top Navigation Bar (Beer, Wine, Distilled Spirits, etc.) | |||||||||||
| (RJO040) | Information by Topic | ||||||||||
| Links in the center of the page | |||||||||||
| Search using A-Z Index | |||||||||||
| Quick Links | |||||||||||
| How Do I? | |||||||||||
| Site Map | |||||||||||
| Other, please specify | B | ||||||||||
| AED02853 | 20 | A | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | ||||
| RJO00094 | 21 | B | What other method do you use? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00231 | 22 | Did you have problems navigating the site? | Links did not take me where I expected | A | Checkbox, one-up vertical | Y | Multi-Select | Skip Logic Group | |||
| (SVD00231G5) | Links/labels are difficult to understand | A | |||||||||
| Could not navigate back to previous information | |||||||||||
| Had difficulty finding detailed information | C | ||||||||||
| Had difficulty finding related information | C | ||||||||||
| Had technical difficulties (error messages, broken links, etc) | |||||||||||
| Too many links or navigational choices | |||||||||||
| No problems | |||||||||||
| Other, please specify: | B | ||||||||||
| SVD00232 | 24 | B | Other Navigational difficulty, please specify | Text area, no char limit | N | Single | Skip Logic Group | ||||
| AKR3507 | 23 | A | Please specify your concern/difficulty | Text area, no char limit | N | Single | Skip Logic Group | ||||
| AED10051 | C | Please provide a detailed explanation of the information you were looking for on the site: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| SVD00230 | 25 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||
| Returned not enough results | |||||||||||
| Returned results that were too similar/redundant | |||||||||||
| Returned results that were only partially what I needed | |||||||||||
| Results were helpful | |||||||||||
| Results were not related to what I was looking for | |||||||||||
| I did not use the search engine today | |||||||||||
| SVD00420 | 27 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button, one-up vertical | N | Single | OPS Group | ||||
| Wording is too technical | |||||||||||
| Content does not seem to relate to the specific section | |||||||||||
| Content is confusing. Please specify: | A | ||||||||||
| SVD00428 | 28 | A | Content is confusing. Please specify: | Text area, no char limit | N | Single | OPS Group | ||||
| 5696 | 31 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | ||||||
Sheet 9: Custom Qsts (3-8-10)
| Model Instance Name: | |||||||||||
| USTTB | underlined & italicized: RE-ORDER | ||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | |||||||||
| Date: | 1/26/2010 | blue + -->: REWORDING | |||||||||
| violet (bold): SKIP-LOGIC | |||||||||||
| USTTB CUSTOM QUESTION LIST |
|||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | ||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | ||||
| An employee of a company regulated by TTB | |||||||||||
| An employee of a trade association representing an industry regulated by TTB | |||||||||||
| A consultant for a company regulated by TTB | |||||||||||
| A consumer of alcohol and/or tobacco products | |||||||||||
| An employee of a government agency | |||||||||||
| Legal assistant/lawyer | |||||||||||
| Small business owner | |||||||||||
| Researcher/scientist | |||||||||||
| International Visitor | |||||||||||
| Other, please specify | A | ||||||||||
| RJO00095 | 2 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | ||||
| CWS01462 | 3 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single | Skip Logic Group | |||
| Beer | C | ||||||||||
| Distilled Spirits | D | ||||||||||
| Tobacco | E | ||||||||||
| Firearms | F | ||||||||||
| Employment/Job Openings | |||||||||||
| Other (please specify) | A | ||||||||||
| CWS01463 | 4 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01464 | 5 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | B1 | ||||||||||
| CWS01465 | 6 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01466 | 7 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | C1 | ||||||||||
| CWS01467 | 8 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01468 | 9 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | D1 | ||||||||||
| CWS01469 | 10 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01470 | 11 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample | |||||||||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | E1 | ||||||||||
| CWS01471 | 12 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01472 | 13 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | |||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | F1 | ||||||||||
| CWS01473 | 14 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| 5695 | 15 | How frequently do you visit our site? | First time | A | Drop down, select one | Y | Single | Skip Logic Group | |||
| (5695G5) | Daily | ||||||||||
| About once a week | |||||||||||
| About once a month | |||||||||||
| About once a year | |||||||||||
| A few times a year | |||||||||||
| CWS01885 | A | Did you use the "New Visitors Guide" to help locate information on the site? | Yes | B | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | C | ||||||||||
| CWS01886 | B | Did you find the New Visitors Guide to be helpful? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||
| No | B1 | ||||||||||
| CWS01887 | B1 | Please tell us why the New Visitors Guide was not helpful: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| CWS01888 | C | Are you aware that a New Visitors Guide exists on the site? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||
| No | |||||||||||
| 51531 | 17 | Did you find what you were looking for? | Yes | Drop down, select one | Y | Single | |||||
| No | |||||||||||
| Partially | |||||||||||
| Still looking | |||||||||||
| AKR3506 | 18 | When you were looking for information at TTB.gov, what did you do first: | Browse (that is follow links) | Radio button, one-up vertical | N | Single | |||||
| Search | |||||||||||
| 51532 | 19 | What method are you using to locate information on this site? |
Search Tool | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | |||
| Top Navigation Bar (Beer, Wine, Distilled Spirits, etc.) | |||||||||||
| (RJO040) | Information by Topic | ||||||||||
| Links in the center of the page | |||||||||||
| Search using A-Z Index | |||||||||||
| Quick Links | |||||||||||
| How Do I? | |||||||||||
| Site Map | |||||||||||
| Other, please specify | B | ||||||||||
| AED02853 | 20 | A | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | ||||
| RJO00094 | 21 | B | What other method do you use? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00231 | 22 | Did you have problems navigating the site? | Links did not take me where I expected | A | Checkbox, one-up vertical | Y | Multi-Select | Skip Logic Group | |||
| (SVD00231G5) | Links/labels are difficult to understand | A | |||||||||
| Could not navigate back to previous information | |||||||||||
| Had difficulty finding detailed information | C | ||||||||||
| Had difficulty finding related information | C | ||||||||||
| Had technical difficulties (error messages, broken links, etc) | |||||||||||
| Too many links or navigational choices | |||||||||||
| No problems | |||||||||||
| Other, please specify: | B | ||||||||||
| SVD00232 | 24 | B | Other Navigational difficulty, please specify | Text area, no char limit | N | Single | Skip Logic Group | ||||
| AKR3507 | 23 | A | Please specify your concern/difficulty | Text area, no char limit | N | Single | Skip Logic Group | ||||
| AED10051 | C | Please provide a detailed explanation of the information you were looking for on the site: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| SVD00230 | 25 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||
| Returned not enough results | |||||||||||
| Returned results that were too similar/redundant | |||||||||||
| Returned results that were only partially what I needed | |||||||||||
| Results were helpful | |||||||||||
| Results were not related to what I was looking for | |||||||||||
| I did not use the search engine today | |||||||||||
| SVD00420 | 27 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button, one-up vertical | N | Single | OPS Group | ||||
| Wording is too technical | |||||||||||
| Content does not seem to relate to the specific section | |||||||||||
| Content is confusing. Please specify: | A | ||||||||||
| SVD00428 | 28 | A | Content is confusing. Please specify: | Text area, no char limit | N | Single | OPS Group | ||||
| AED03586 | 29 | Have you signed up for the TTB E-mail subscription service? | Yes | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | |||||||||||
| AED02430 | 30 | A | If you have signed up for the TTB E-mail Subscription Service, please rate your overall satisfaction with this service: | 1=Poor | Radio button, scale, has don't know | Y | Single | Skip Logic Group | |||
| 2 | |||||||||||
| 3 | |||||||||||
| 4 | |||||||||||
| 5 | |||||||||||
| 6 | |||||||||||
| 7 | |||||||||||
| 8 | |||||||||||
| 9 | |||||||||||
| 10=Excellent | |||||||||||
| Not Applicable | |||||||||||
| AED10052 | In general, when looking for information on a website, which do you prefer: | To locate information by browsing the site (clicking on links) | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||||
| To locate information by using the search feature | |||||||||||
| Other, please specify: | A | ||||||||||
| AED10053 | A | Please describe how you locate information on a website. | Text area, no char limit | N | Single | Skip Logic Group | |||||
| 5696 | 31 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | ||||||
Sheet 10: Custom Qsts (1-25-10)
| Model Instance Name: | |||||||||||
| USTTB | underlined & italicized: RE-ORDER | ||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | |||||||||
| Date: | 1/25/2010 | blue + -->: REWORDING | |||||||||
| violet (bold): SKIP-LOGIC | |||||||||||
| USTTB CUSTOM QUESTION LIST |
|||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | ||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | ||||
| An employee of a company regulated by TTB | |||||||||||
| An employee of a trade association representing an industry regulated by TTB | |||||||||||
| A consultant for a company regulated by TTB | |||||||||||
| A consumer of alcohol and/or tobacco products | |||||||||||
| An employee of a government agency | |||||||||||
| Legal assistant/lawyer | |||||||||||
| Small business owner | |||||||||||
| Researcher/scientist | |||||||||||
| International Visitor | |||||||||||
| Other, please specify | A | ||||||||||
| RJO00095 | 2 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | ||||
| CWS01462 | 3 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single Select | Skip Logic Group | |||
| Beer | C | ||||||||||
| Distilled Spirits | D | ||||||||||
| Tobacco | E | ||||||||||
| Firearms | F | ||||||||||
| Employment/Job Openings | |||||||||||
| Other (please specify) | A | ||||||||||
| CWS01463 | 4 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01464 | 5 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | B1 | ||||||||||
| CWS01465 | 6 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01466 | 7 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | C1 | ||||||||||
| CWS01467 | 8 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01468 | 9 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | D1 | ||||||||||
| CWS01469 | 10 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01470 | 11 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample | |||||||||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | E1 | ||||||||||
| CWS01471 | 12 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01472 | 13 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | |||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | F1 | ||||||||||
| CWS01473 | 14 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| 5695 | 15 | How frequently do you visit our site? | First time | A | Drop down, select one | Y | Single | Skip Logic Group | |||
| (5695G5) | Daily | ||||||||||
| About once a week | |||||||||||
| About once a month | |||||||||||
| About once a year | |||||||||||
| A few times a year | |||||||||||
| CWS01885 | A | Did you use the "New Visitors Guide" to help locate information on the site? | Yes | B | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | C | ||||||||||
| CWS01886 | B | Did you find the New Visitors Guide to be helpful? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||
| No | B1 | ||||||||||
| CWS01887 | B1 | Please tell us why the New Visitors Guide was not helpful: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| CWS01888 | C | Are you aware that a New Visitors Guide exists on the site? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||
| No | |||||||||||
| 51531 | 17 | Did you find what you were looking for? | Yes | Drop down, select one | Y | Single | |||||
| No | |||||||||||
| Partially | |||||||||||
| Still looking | |||||||||||
| AKR3506 | 18 | When you were looking for information at TTB.gov, what did you do first: | Browse (that is follow links) | Radio button, one-up vertical | N | Single | |||||
| Search | |||||||||||
| CWS01889 | Do you find the recent enhancements made to the website to be: | An improvement over the previous design | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | ||||
| (CWS01889G5) | On par with the previous design | A | |||||||||
| Inferior to the previous design | A | ||||||||||
| Don't know/Didn't notice | |||||||||||
| CWS01890 | A | Please take a moment to tell us what you think about the refreshed TTB.gov site: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| 51532 | 19 | What method are you using to locate information on this site? |
Search Tool | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | |||
| Top Navigation Bar (Beer, Wine, Distilled Spirits, etc.) | |||||||||||
| (RJO040) | Information by Topic | ||||||||||
| Links in the center of the page | |||||||||||
| Search using A-Z Index | |||||||||||
| Quick Links | |||||||||||
| How Do I? | |||||||||||
| Site Map | |||||||||||
| Other, please specify | B | ||||||||||
| AED02853 | 20 | A | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | ||||
| RJO00094 | 21 | B | What other method do you use? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00231 | 22 | Did you have problems navigating the site? | Links did not take me where I expected | A | Checkbox, one-up vertical | Y | Multi-Select | Skip Logic Group | |||
| (SVD00231G5) | Links/labels are difficult to understand | A | |||||||||
| Could not navigate back to previous information | |||||||||||
| Had difficulty finding detailed information | C | ||||||||||
| Had difficulty finding related information | C | ||||||||||
| Had technical difficulties (error messages, broken links, etc) | |||||||||||
| Too many links or navigational choices | |||||||||||
| No problems | |||||||||||
| Other, please specify: | B | ||||||||||
| SVD00232 | 24 | B | Other Navigational difficulty, please specify | Text area, no char limit | N | Single | Skip Logic Group | ||||
| AKR3507 | 23 | A | Please specify your concern/difficulty | Text area, no char limit | N | Single | Skip Logic Group | ||||
| AED10051 | C | Please provide a detailed explanation of the information you were looking for on the site: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| SVD00230 | 25 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||
| (SVD00230G001) | Returned not enough results | ||||||||||
| Returned results that were too similar/redundant | |||||||||||
| Returned results that were only partially what I needed | |||||||||||
| Results were helpful | |||||||||||
| Results were not related to what I was looking for | |||||||||||
| I did not use the search engine today | |||||||||||
| SVD00420 | 27 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button, one-up vertical | N | Single | OPS Group | ||||
| Wording is too technical | |||||||||||
| Content does not seem to relate to the specific section | |||||||||||
| Content is confusing. Please specify: | A | ||||||||||
| SVD00428 | 28 | A | Content is confusing. Please specify: | Text area, no char limit | N | Single | OPS Group | ||||
| AED03586 | 29 | Have you signed up for the TTB E-mail subscription service? | Yes | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | |||||||||||
| AED02430 | 30 | A | If you have signed up for the TTB E-mail <b>Subscription Service<b>, please rate your overall satisfaction with this service: | 1=Poor | Radio button, scale, has don't know | Y | Single | Skip Logic Group | |||
| 2 | |||||||||||
| 3 | |||||||||||
| 4 | |||||||||||
| 5 | |||||||||||
| 6 | |||||||||||
| 7 | |||||||||||
| 8 | |||||||||||
| 9 | |||||||||||
| 10=Excellent | |||||||||||
| Not Applicable | |||||||||||
| AED10052 | In general, when looking for information on a website, which do you prefer: | To locate information by browsing the site (clicking on links) | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||||
| To locate information by using the search feature | |||||||||||
| Other, please specify: | A | ||||||||||
| AED10053 | A | Please describe how you locate information on a website. | Text area, no char limit | N | Single | Skip Logic Group | |||||
| 5696 | 31 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | ||||||
Sheet 11: Custom Qsts (11-23-09)
| Model Instance Name: | |||||||||||
| USTTB | underlined & italicized: RE-ORDER | ||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | |||||||||
| Date: | 11/23/2009 | blue + -->: REWORDING | |||||||||
| violet (bold): SKIP-LOGIC | |||||||||||
| USTTB CUSTOM QUESTION LIST |
|||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | ||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | ||||
| An employee of a company regulated by TTB | |||||||||||
| An employee of a trade association representing an industry regulated by TTB | |||||||||||
| A consultant for a company regulated by TTB | |||||||||||
| A consumer of alcohol and/or tobacco products | |||||||||||
| An employee of a government agency | |||||||||||
| Legal assistant/lawyer | |||||||||||
| Small business owner | |||||||||||
| Researcher/scientist | |||||||||||
| International Visitor | |||||||||||
| Other, please specify | A | ||||||||||
| RJO00095 | 2 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | ||||
| CWS01462 | 3 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single Select | Skip Logic Group | |||
| Beer | C | ||||||||||
| Distilled Spirits | D | ||||||||||
| Tobacco | E | ||||||||||
| Firearms | F | ||||||||||
| Employment/Job Openings | |||||||||||
| Other (please specify) | A | ||||||||||
| CWS01463 | 4 | A | Please specify your other primary interest | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01464 | 5 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | B1 | ||||||||||
| CWS01465 | 6 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01466 | 7 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | C1 | ||||||||||
| CWS01467 | 8 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01468 | 9 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | D1 | ||||||||||
| CWS01469 | 10 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01470 | 11 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | Skip Logic Group | |||
| Conduct research | |||||||||||
| Submit a sample | |||||||||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | E1 | ||||||||||
| CWS01471 | 12 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| CWS01472 | 13 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | Skip Logic Group | |||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | F1 | ||||||||||
| CWS01473 | 14 | F1 | Please specify the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | Skip Logic Group | ||||
| 5695 | 15 | How frequently do you visit our site? | First time | A | Drop down, select one | Y | Single | Skip Logic Group | |||
| (5695G5) | Daily | ||||||||||
| About once a week | |||||||||||
| About once a month | |||||||||||
| About once a year | |||||||||||
| A few times a year | |||||||||||
| CWS01885 | A | Did you use the "New Visitors Guide" to help locate information on the site? | Yes | B | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | C | ||||||||||
| CWS01886 | B | Did you find the New Visitors Guide to be helpful? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||
| No | B1 | ||||||||||
| CWS01887 | B1 | Please tell us why the New Visitors Guide was not helpful: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| CWS01888 | C | Are you aware that a New Visitors Guide exists on the site? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||
| No | |||||||||||
| 51531 | 17 | Did you find what you were looking for? | Yes | Drop down, select one | Y | Single | |||||
| No | |||||||||||
| Partially | |||||||||||
| Still looking | |||||||||||
| AKR3506 | 18 | When you were looking for information at TTB.gov, what did you do first: | Browse (that is follow links) | Radio button, one-up vertical | N | Single | |||||
| Search | |||||||||||
| CWS01889 | Do you find the recent enhancements made to the website to be: | An improvement over the previous design | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | ||||
| (CWS01889G5) | On par with the previous design | A | |||||||||
| Inferior to the previous design | A | ||||||||||
| Don't know/Didn't notice | |||||||||||
| CWS01890 | A | Please take a moment to tell us what you think about the refreshed TTB.gov site: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| 51532 | 19 | What method are you using to locate information on this site? |
Search Tool | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | |||
| Top Navigation Bar (Beer, Wine, Distilled Spirits, etc.) | |||||||||||
| (RJO040) | Information by Topic | ||||||||||
| Links in the center of the page | |||||||||||
| Search using A-Z Index | |||||||||||
| Quick Links | |||||||||||
| How Do I? | |||||||||||
| Site Map | |||||||||||
| Other, please specify | B | ||||||||||
| AED02853 | 20 | A | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | ||||
| RJO00094 | 21 | B | What other method do you use? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00231 | 22 | Did you have problems navigating the site? | Links did not take me where I expected | A | Checkbox, one-up vertical | Y | Multi-Select | Skip Logic Group | |||
| (SVD00231G5) | Links/labels are difficult to understand | A | |||||||||
| Could not navigate back to previous information | |||||||||||
| Had difficulty finding detailed information | C | ||||||||||
| Had difficulty finding related information | C | ||||||||||
| Had technical difficulties (error messages, broken links, etc) | |||||||||||
| Too many links or navigational choices | |||||||||||
| No problems | |||||||||||
| Other, please specify: | B | ||||||||||
| AKR3507 | 23 | A | Please specify your concern/difficulty | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00232 | 24 | B | Other Navigational difficulty, please specify | Text area, no char limit | N | Single | Skip Logic Group | ||||
| C | Please provide a detailed explanation of the information you were looking for on the site: | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| SVD00230 | 25 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||
| (SVD00230G001) | Returned not enough results | ||||||||||
| Returned results that were too similar/redundant | |||||||||||
| Results were not helpful | A | ||||||||||
| Returned results that were only partially what I needed | |||||||||||
| Results were helpful | |||||||||||
| I did not use the search engine today | |||||||||||
| AED02854 | 26 | A | If you found the search results unhelpful, what specific information were you looking for? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00420 | 27 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button, one-up vertical | N | Single | OPS Group | ||||
| Wording is too technical | |||||||||||
| Content does not seem to relate to the specific section | |||||||||||
| Content is confusing. Please specify: | A | ||||||||||
| SVD00428 | 28 | A | Content is confusing. Please specify: | Text area, no char limit | N | Single | OPS Group | ||||
| AED03586 | 29 | Have you signed up for the TTB E-mail subscription service? | Yes | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | |||||||||||
| AED02430 | 30 | A | If you have signed up for the TTB E-mail <b>Subscription Service<b>, please rate your overall satisfaction with this service: | 1=Poor | Radio button, scale, has don't know | Y | Single | Skip Logic Group | |||
| 2 | |||||||||||
| 3 | |||||||||||
| 4 | |||||||||||
| 5 | |||||||||||
| 6 | |||||||||||
| 7 | |||||||||||
| 8 | |||||||||||
| 9 | |||||||||||
| 10=Excellent | |||||||||||
| Not Applicable | |||||||||||
| In general, when looking for information on a website, which do you prefer: | To locate information by browsing the site (clicking on links) | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||||
| To locate information by using the search feature | |||||||||||
| Other, please specify: | |||||||||||
| A | Please describe how you locate information on a website. | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| 5696 | 31 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | ||||||
Sheet 12: Custom Qsts (10-21-09)
| Model Instance Name: | |||||||||||
| USTTB | underlined & italicized: RE-ORDER | ||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | |||||||||
| Date: | 2/16/2008 | blue + -->: REWORDING | |||||||||
| violet (bold): SKIP-LOGIC | |||||||||||
| USTTB CUSTOM QUESTION LIST |
|||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | ||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | ||||
| An employee of a company regulated by TTB | |||||||||||
| An employee of a trade association representing an industry regulated by TTB | |||||||||||
| A consultant for a company regulated by TTB | |||||||||||
| A consumer of alcohol and/or tobacco products | |||||||||||
| An employee of a government agency | |||||||||||
| Legal assistant/lawyer | |||||||||||
| Small business owner | |||||||||||
| Researcher/scientist | |||||||||||
| International Visitor | |||||||||||
| Other, please specify | A | ||||||||||
| RJO00095 | 2 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | ||||
| CWS01462 | 3 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single Select | ||||
| Beer | C | ||||||||||
| Distilled Spirits | D | ||||||||||
| Tobacco | E | ||||||||||
| Firearms | F | ||||||||||
| Other (please specify) | A | ||||||||||
| CWS01463 | 4 | A | Please specify your other primary interest | Text area, no char limit | N | Single | |||||
| CWS01464 | 5 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | ||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | B1 | ||||||||||
| CWS01465 | 6 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | |||||
| CWS01466 | 7 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | ||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | C1 | ||||||||||
| CWS01467 | 8 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | |||||
| CWS01468 | 9 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | ||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | D1 | ||||||||||
| CWS01469 | 10 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | |||||
| CWS01470 | 11 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | ||||
| Conduct research | |||||||||||
| Submit a sample | |||||||||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | E1 | ||||||||||
| CWS01471 | 12 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | |||||
| CWS01472 | 13 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | ||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | F1 | ||||||||||
| CWS01473 | 14 | F1 | Please specifiy the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | |||||
| 5695 | 15 | How frequently do you visit our site? | First time | A | Drop down, select one | Y | Single | ||||
| (5695G5) | Daily | ||||||||||
| About once a week | |||||||||||
| About once a month | |||||||||||
| About once a year | |||||||||||
| A few times a year | |||||||||||
| CWS01885 | A | Did you use the "New Visitors Guide" to help locate information on the site? | Yes | B | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | C | ||||||||||
| CWS01886 | B | Did you find the New Visitors Guide to be helpful? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||
| No | B1 | ||||||||||
| CWS01887 | B1 | Please tell us why the New Visitors Guide was not helpful: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| CWS01888 | C | Are you aware that a New Visitors Guide exists on the site? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | ||||
| No | |||||||||||
| SVD00418 | 16 | Please rate your level of experience using the Internet. | Beginner | Radio button, one-up vertical | Y | Single | |||||
| Casual User | |||||||||||
| Regular User | |||||||||||
| Expert | |||||||||||
| 51531 | 17 | Did you find what you were looking for? | Yes | Drop down, select one | Y | Single | |||||
| No | |||||||||||
| Partially | |||||||||||
| Still looking | |||||||||||
| AKR3506 | 18 | When you were looking for information at TTB.gov, what did you do first: | Browse (that is follow links) | Radio button, one-up vertical | N | Single | |||||
| Search | |||||||||||
| CWS01889 | Do you find the recent enhancements made to the website to be: | An improvement over the previous design | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | ||||
| (CWS01889G5) | On par with the previous design | A | |||||||||
| Inferior to the previous design | A | ||||||||||
| Don't know/Didn't notice | |||||||||||
| CWS01890 | A | Please take a moment to tell us what you think about the refreshed TTB.gov site: | Text area, no char limit | N | Single | Skip Logic Group | |||||
| 51532 | 19 | What method are you using to locate information on this site? |
Search Tool | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | |||
| Top Navigation Bar (Information by Commodity) (Beer, Wine, Distilled Spirits, etc.) | |||||||||||
| (RJO040) | |||||||||||
| Links in the center of the page | |||||||||||
| Search using A-Z Index | |||||||||||
| Quick Links | |||||||||||
| How Do I? | |||||||||||
| Site Map | |||||||||||
| Other, please specify | B | ||||||||||
| AED02853 | 20 | A | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | ||||
| RJO00094 | 21 | B | What other method do you use? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00231 | 22 | Did you have problems navigating the site? | Links did not take me where I expected | A | Checkbox, one-up vertical | Y | Multi-Select | Skip Logic Group | |||
| (SVD00231G5) | Links/labels are difficult to understand | A | |||||||||
| Could not navigate back to previous information | |||||||||||
| Had difficulty finding detailed information | |||||||||||
| Had difficulty finding related information | |||||||||||
| Had technical difficulties (error messages, broken links, etc) | |||||||||||
| Too many links or navigational choices | |||||||||||
| No problems | |||||||||||
| Other, please specify: | B | ||||||||||
| AKR3507 | 23 | A | Please specify your concern/difficulty | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00232 | 24 | B | Other Navigational difficulty, please specify | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00230 | 25 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||
| (SVD00230G001) | Returned not enough results | ||||||||||
| Returned results that were too similar/redundant | |||||||||||
| Results were not helpful | A | ||||||||||
| Returned results that were only partially what I needed | |||||||||||
| Results were helpful | |||||||||||
| I did not use the search engine today | |||||||||||
| AED02854 | 26 | A | If you found the search results unhelpful, what specific information were you looking for? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00420 | 27 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button, one-up vertical | N | Single | OPS Group | ||||
| Wording is too technical | |||||||||||
| Content does not seem to relate to the specific section | |||||||||||
| Content is confusing. Please specify: | A | ||||||||||
| SVD00428 | 28 | A | Content is confusing. Please specify: | Text area, no char limit | N | Single | OPS Group | ||||
| AED03586 | 29 | Have you signed up for the TTB E-mail subscription service? | Yes | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | |||||||||||
| AED02430 | 30 | A | If you have signed up for the TTB E-mail <b>Subscription Service<b>, please rate your overall satisfaction with this service: | 1=Poor | Radio button, scale, has don't know | Y | Single | Skip Logic Group | |||
| 2 | |||||||||||
| 3 | |||||||||||
| 4 | |||||||||||
| 5 | |||||||||||
| 6 | |||||||||||
| 7 | |||||||||||
| 8 | |||||||||||
| 9 | |||||||||||
| 10=Excellent | |||||||||||
| Not Applicable | |||||||||||
| 5696 | 31 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | ||||||
Sheet 13: Custom Qsts 6-24-09
| Model Instance Name: | |||||||||||
| USTTB | underlined & italicized: RE-ORDER | ||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | |||||||||
| Date: | 2/16/2008 | blue + -->: REWORDING | |||||||||
| violet (bold): SKIP-LOGIC | |||||||||||
| USTTB CUSTOM QUESTION LIST |
|||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | ||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | ||||
| An employee of a company regulated by TTB | |||||||||||
| An employee of a trade association representing an industry regulated by TTB | |||||||||||
| A consultant for a company regulated by TTB | |||||||||||
| A consumer of alcohol and/or tobacco products | |||||||||||
| An employee of a government agency | |||||||||||
| Legal assistant/lawyer | |||||||||||
| Small business owner | |||||||||||
| Researcher/scientist | |||||||||||
| International Visitor | |||||||||||
| Other, please specify | A | ||||||||||
| RJO00095 | 2 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | ||||
| CWS01462 | 3 | Which of the following represents your primary interest? | Wine | B | Radio Button | Y | Single Select | ||||
| Beer | C | ||||||||||
| Distilled Spirits | D | ||||||||||
| Tobacco | E | ||||||||||
| Firearms | F | ||||||||||
| Other (please specify) | A | ||||||||||
| CWS01463 | 4 | A | Please specify your other primary interest | Text area, no char limit | N | Single | |||||
| CWS01464 | 5 | B | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | ||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | B1 | ||||||||||
| CWS01465 | 6 | B1 | Please specify the other wine related information you were looking for today | Text area, no char limit | N | Single | |||||
| CWS01466 | 7 | C | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | ||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | C1 | ||||||||||
| CWS01467 | 8 | C1 | Please specify the other beer-related information you were looking for today | Text area, no char limit | N | Single | |||||
| CWS01468 | 9 | D | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | ||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | D1 | ||||||||||
| CWS01469 | 10 | D1 | Please specify the other type of distilled spirits information you were looking for today | Text area, no char limit | N | Single | |||||
| CWS01470 | 11 | E | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | ||||
| Conduct research | |||||||||||
| Submit a sample | |||||||||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | E1 | ||||||||||
| CWS01471 | 12 | E1 | Please specify the other tobacco information you were looking for today | Text area, no char limit | N | Single | |||||
| CWS01472 | 13 | F | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | ||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | F1 | ||||||||||
| CWS01473 | 14 | F1 | Please specifiy the other firearms/ammunition information you were looking for today | Text area, no char limit | N | Single | |||||
| 5695 | 15 | How frequently do you visit our site? | First time | A | Drop down, select one | Y | Single | ||||
| Daily | |||||||||||
| About once a week | |||||||||||
| About once a month | |||||||||||
| About once a year | |||||||||||
| A few times a year | |||||||||||
| A | Did you use the "New Visitors Guide" to help locate information on the site? | Yes | B | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||
| No | C | ||||||||||
| B | Did you find the New Visitors Guide to be helpful? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | |||||
| No | B1 | ||||||||||
| B1 | Please tell us why the New Visitors Guide was not helpful: | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| C | Are you aware that a New Visitors Guide exists on the site? | Yes | Radio button, one-up vertical | N | Single | Skip Logic Group | |||||
| No | |||||||||||
| SVD00418 | 16 | Please rate your level of experience using the Internet. | Beginner | Radio button, one-up vertical | Y | Single | |||||
| Casual User | |||||||||||
| Regular User | |||||||||||
| Expert | |||||||||||
| 51531 | 17 | Did you find what you were looking for? | Yes | Drop down, select one | Y | Single | |||||
| No | |||||||||||
| Partially | |||||||||||
| Still looking | |||||||||||
| AKR3506 | 18 | When you were looking for information at TTB.gov, what did you do first: | Browse (that is follow links) | Radio button, one-up vertical | N | Single | |||||
| Search | |||||||||||
| Do you find the recent enhancements made to the website to be: | An improvement over the previous design | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | |||||
| On par with the previous design | A | ||||||||||
| Inferior to the previous design | A | ||||||||||
| Don't know/Didn't notice | |||||||||||
| A | Please take a moment to tell us what you think about the refreshed TTB.gov site: | Text area, no char limit | N | Single | Skip Logic Group | ||||||
| 51532 | 19 | What method are you using to locate information on this site? |
Checkbox, one-up vertical | Y | Single | Skip Logic Group | |||||
| Search Tool | A | ||||||||||
| (RJO040) | Top Navigation Bar (Information by Commodity) | ||||||||||
| Left Navigation Bar (Information by Topic) | |||||||||||
| Links in the center of the page | |||||||||||
| Search using A-Z Index | |||||||||||
| Quick Links | |||||||||||
| How Do I? | |||||||||||
| Site Map | |||||||||||
| Other, please specify | B | ||||||||||
| AED02853 | 20 | A | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | ||||
| RJO00094 | 21 | B | What other method do you use? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00231 | 22 | Did you have problems navigating the site? | Links did not take me where I expected | A | Checkbox, one-up vertical | Y | Multi-Select | Skip Logic Group | |||
| (SVD00231G5) | Links/labels are difficult to understand | A | |||||||||
| Could not navigate back to previous information | |||||||||||
| Had difficulty finding detailed information | |||||||||||
| Had difficulty finding related information | |||||||||||
| Had technical difficulties (error messages, broken links, etc) | |||||||||||
| Too many links or navigational choices | |||||||||||
| No problems | |||||||||||
| Other, please specify: | B | ||||||||||
| AKR3507 | 23 | A | Please specify your concern/difficulty | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00232 | 24 | B | Other Navigational difficulty, please specify | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00230 | 25 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||
| (SVD00230G001) | Returned not enough results | ||||||||||
| Returned results that were too similar/redundant | |||||||||||
| Results were not helpful | A | ||||||||||
| Returned results that were only partially what I needed | |||||||||||
| Results were helpful | |||||||||||
| I did not use the search engine today | |||||||||||
| AED02854 | 26 | A | If you found the search results unhelpful, what specific information were you looking for? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00420 | 27 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button, one-up vertical | N | Single | OPS Group | ||||
| Wording is too technical | |||||||||||
| Content does not seem to relate to the specific section | |||||||||||
| Content is confusing. Please specify: | A | ||||||||||
| SVD00428 | 28 | A | Content is confusing. Please specify: | Text area, no char limit | N | Single | OPS Group | ||||
| AED03586 | 29 | Have you signed up for the TTB E-mail subscription service? | Yes | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | |||||||||||
| AED02430 | 30 | A | If you have signed up for the TTB E-mail <b>Subscription Service<b>, please rate your overall satisfaction with this service: | 1=Poor | Radio button, scale, has don't know | Y | Single | Skip Logic Group | |||
| 2 | |||||||||||
| 3 | |||||||||||
| 4 | |||||||||||
| 5 | |||||||||||
| 6 | |||||||||||
| 7 | |||||||||||
| 8 | |||||||||||
| 9 | |||||||||||
| 10=Excellent | |||||||||||
| Not Applicable | |||||||||||
| 5696 | 31 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | ||||||
Sheet 14: Custom Qsts 4-27-09
| Model Instance Name: | |||||||||||
| USTTB | underlined & italicized: RE-ORDER | ||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | |||||||||
| Date: | 2/16/2008 | blue + -->: REWORDING | |||||||||
| violet (bold): SKIP-LOGIC | |||||||||||
| USTTB CUSTOM QUESTION LIST |
|||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Single or Multi | Special Instructions | ||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Radio button, one-up vertical | Y | Single | OPS Group | ||||
| An employee of a company regulated by TTB | |||||||||||
| An employee of a trade association representing an industry regulated by TTB | |||||||||||
| A consultant for a company regulated by TTB | |||||||||||
| A consumer of alcohol and/or tobacco products | |||||||||||
| An employee of a government agency | |||||||||||
| Legal assistant/lawyer | |||||||||||
| Small business owner | |||||||||||
| Researcher/scientist | |||||||||||
| International Visitor | |||||||||||
| Other, please specify | A | ||||||||||
| RJO00095 | 2 | A | Other primary role | Text area, no char limit | N | Single | OPS Group | ||||
| NEW | Which of the following represents your primary interest? | Wine | A | Radio Button | Y | Single Select | |||||
| Beer | B | ||||||||||
| Distilled Spirits | C | ||||||||||
| Tobacco | D | ||||||||||
| Firearms | E | ||||||||||
| Other (please specify) | |||||||||||
| NEW | A | What type of wine-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | |||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | |||||||||||
| NEW | B | What type of beer-related information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | |||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | |||||||||||
| NEW | C | What type of distilled spirits information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | |||||
| Conduct research | |||||||||||
| Submit a sample/formula | |||||||||||
| Pay/determine taxes | |||||||||||
| Get labeling approval | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | |||||||||||
| NEW | D | What type of tobacco information were you looking for today? | Apply for a permit | Check box | Y | Multi-select | |||||
| Conduct research | |||||||||||
| Submit a sample | |||||||||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | |||||||||||
| NEW | E | What type of firearms/ammunition information were you looking for today? | Conduct research | Check box | Y | Multi-select | |||||
| Pay/determine taxes | |||||||||||
| Download forms | |||||||||||
| Other (please specify) | |||||||||||
| 5695 | 5 | How frequently do you visit our site? | First time | Drop down, select one | Y | Single | |||||
| Daily | |||||||||||
| About once a week | |||||||||||
| About once a month | |||||||||||
| About once a year | |||||||||||
| A few times a year | |||||||||||
| SVD00418 | 6 | Please rate your level of experience using the Internet. | Beginner | Radio button, one-up vertical | Y | Single | |||||
| Casual User | |||||||||||
| Regular User | |||||||||||
| Expert | |||||||||||
| 51531 | 7 | Did you find what you were looking for? | Yes | Drop down, select one | Y | Single | |||||
| No | |||||||||||
| Partially | |||||||||||
| Still looking | |||||||||||
| AKR3506 | 8 | When you were looking for information at TTB.gov, what did you do first: | Browse (that is follow links) | Radio button, one-up vertical | N | Single | |||||
| Search | |||||||||||
| 51532 | 9 | What method are you using to locate information on this site? |
Search by Keyword | A | Checkbox, one-up vertical | Y | Single | Skip Logic Group | |||
| (RJO040) | Search using A-Z Index | ||||||||||
| Top Navigation Bar | |||||||||||
| Left Navigation Bar | |||||||||||
| Quick Links | |||||||||||
| Information by Topic | |||||||||||
| Site Map | |||||||||||
| Other, please specify | B | ||||||||||
| AED02853 | 10 | A | Please tell us what term(s) you used in your search | Text area, no char limit | N | Single | Skip Logic Group | ||||
| RJO00094 | 11 | B | What other method do you use? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00231 | 12 | Did you have problems navigating the site? | Links did not take me where I expected | A | Checkbox, one-up vertical | Y | Multi-Select | Skip Logic Group | |||
| (SVD00231G5) | Links/labels are difficult to understand | A | |||||||||
| Could not navigate back to previous information | |||||||||||
| Had difficulty finding detailed information | |||||||||||
| Had difficulty finding related information | |||||||||||
| Had technical difficulties (error messages, broken links, etc) | |||||||||||
| Too many links or navigational choices | |||||||||||
| No problems | |||||||||||
| Other, please specify: | B | ||||||||||
| AKR3507 | 14 | A | Please specify your concern/difficulty | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00232 | 13 | B | Other Navigational difficulty, please specify | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00230 | 16 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button, one-up vertical | Y | Single | Skip Logic Group | ||||
| (SVD00230G001) | Returned not enough results | ||||||||||
| Returned results that were too similar/redundant | |||||||||||
| Results were not helpful | A | ||||||||||
| Returned results that were only partially what I needed | |||||||||||
| Results were helpful | |||||||||||
| I did not use the search engine today | |||||||||||
| AED02854 | 17 | A | If you found the search results unhelpful, what specific information were you looking for? | Text area, no char limit | N | Single | Skip Logic Group | ||||
| SVD00420 | 18 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button, one-up vertical | N | Single | OPS Group | ||||
| Wording is too technical | |||||||||||
| Content does not seem to relate to the specific section | |||||||||||
| Content is confusing. Please specify: | A | ||||||||||
| SVD00428 | 19 | A | Content is confusing. Please specify: | Text area, no char limit | N | Single | OPS Group | ||||
| AED03586 | 20 | Have you signed up for the TTB E-mail subscription service? | Yes | A | Radio button, one-up vertical | Y | Single | Skip Logic Group | |||
| No | |||||||||||
| AED02430 | 21 | A | If you have signed up for the TTB E-mail <b>Subscription Service<b>, please rate your overall satisfaction with this service: | 1=Poor | Radio button, scale, has don't know | Y | Single | Skip Logic Group | |||
| 2 | |||||||||||
| 3 | |||||||||||
| 4 | |||||||||||
| 5 | |||||||||||
| 6 | |||||||||||
| 7 | |||||||||||
| 8 | |||||||||||
| 9 | |||||||||||
| 10=Excellent | |||||||||||
| Not Applicable | |||||||||||
| 5696 | 22 | If you could make one improvement to the site what would that be? | Text area, no char limit | N | Single | ||||||
Sheet 15: Custom Qsts (2-16-09)
| Model Instance Name: USTTB | ||||||||||||||||||||
| underlined & italicized: RE-ORDER | ||||||||||||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | ||||||||||||||||||
| Date: | 2/16/2008 | blue + -->: REWORDING | ||||||||||||||||||
| violet (bold): SKIP-LOGIC | ||||||||||||||||||||
| USTTB CUSTOM QUESTION LIST |
||||||||||||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Select one or all that apply | ||||||||||||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Drop-down menu | Y | Single | ||||||||||||||
| An employee of a company regulated by TTB | ||||||||||||||||||||
| An employee of a trade association representing an industry regulated by TTB | ||||||||||||||||||||
| A consultant for a company regulated by TTB | ||||||||||||||||||||
| A consumer of alcohol and/or tobacco products | ||||||||||||||||||||
| An employee of a government agency | ||||||||||||||||||||
| Legal assistant/lawyer | ||||||||||||||||||||
| Small business owner | ||||||||||||||||||||
| Researcher/scientist | ||||||||||||||||||||
| International Visitor | ||||||||||||||||||||
| Other, please specify | ||||||||||||||||||||
| RJO00095 | 1.1 | Other primary role | Open-ended | N | ||||||||||||||||
| 5693 | 2 | Which of the following best describes your primary reason for visiting our site today? | Beer related information | Drop-down menu | Y | Single | ||||||||||||||
| Distilled Spirits related information | ||||||||||||||||||||
| Wine related information | ||||||||||||||||||||
| Tobacco related information | ||||||||||||||||||||
| Firearms or ammunition related information | ||||||||||||||||||||
| Forms | ||||||||||||||||||||
| General information or news | ||||||||||||||||||||
| Regulatory or compliance requirements | ||||||||||||||||||||
| Statistics | ||||||||||||||||||||
| Just curious | ||||||||||||||||||||
| Other, please specify | ||||||||||||||||||||
| RJO00093 | 2.1 | Other Primary Reason | ||||||||||||||||||
| 5695 | 3 | How frequently do you visit our site? | First time | Drop-down menu | Y | Single | ||||||||||||||
| Daily | ||||||||||||||||||||
| About once a week | ||||||||||||||||||||
| About once a month | ||||||||||||||||||||
| About once a year | ||||||||||||||||||||
| A few times a year | ||||||||||||||||||||
| SVD00418 | 4 | Please rate your level of experience using the Internet. | Beginner | Radio button | Y | Single | ||||||||||||||
| Casual User | ||||||||||||||||||||
| Regular User | ||||||||||||||||||||
| Expert | ||||||||||||||||||||
| 51531 | 5 | Did you find what you were looking for? | Yes | Drop-down menu | Y | Single | ||||||||||||||
| No | ||||||||||||||||||||
| Partially | ||||||||||||||||||||
| Still looking | ||||||||||||||||||||
| When you were looking for information at TTB.gov, what did you do first: | Browse (that is follow links) | Radio button | N | Single | ||||||||||||||||
| Search | ||||||||||||||||||||
| 51532 | 6 | Group: RJO040 | What method are you using to locate information on this site? |
Search by Keyword | A | Drop-down menu | Y | Single | ||||||||||||
| Search using A-Z Index | ||||||||||||||||||||
| Top Navigation Bar | ||||||||||||||||||||
| Left Navigation Bar | ||||||||||||||||||||
| Quick Links | ||||||||||||||||||||
| Information by Topic | ||||||||||||||||||||
| Site Map | ||||||||||||||||||||
| Other, please specify | B | |||||||||||||||||||
| AED02853 | 7.1 | A | Please tell us what term(s) you used in your search | Open-ended | N | |||||||||||||||
| RJO00094 | 7.2 | B | What other method do you use? | Open-ended | N | |||||||||||||||
| SVD00231 | 8 | Did you have problems navigating the site? | Links did not take me where I expected | A | Check box | Y | Multi-Select | |||||||||||||
| Links/labels are difficult to understand | B | |||||||||||||||||||
| Could not navigate back to previous information | ||||||||||||||||||||
| Had difficulty finding detailed information | ||||||||||||||||||||
| Had difficulty finding related information | ||||||||||||||||||||
| Had technical difficulties (error messages, broken links, etc) | ||||||||||||||||||||
| Too many links or navigational choices | ||||||||||||||||||||
| No problems | ||||||||||||||||||||
| Other, please specify: | C | |||||||||||||||||||
| A | Please specify your concern/difficulty | Open-ended | N | |||||||||||||||||
| B | Please specify your concern/difficulty | Open-ended | N | |||||||||||||||||
| SVD00232 | 8.1 | C | Other Navigational difficulty, please specify | Open-ended | N | |||||||||||||||
| SVD00230 | 9 | SVD00230G001 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button | Y | Single | |||||||||||||
| Returned not enough results | ||||||||||||||||||||
| Returned results that were too similar/redundant | ||||||||||||||||||||
| Results were not helpful | A | |||||||||||||||||||
| Returned results that were only partially what I needed | ||||||||||||||||||||
| Results were helpful | ||||||||||||||||||||
| I did not use the search engine today | ||||||||||||||||||||
| AED02854 | 9.1 | A | If you found the search results unhelpful, what specific information were you looking for? | Open-ended | N | |||||||||||||||
| SVD00420 | 10 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button | N | Single | ||||||||||||||
| Wording is too technical | ||||||||||||||||||||
| Content does not seem to relate to the specific section | ||||||||||||||||||||
| Content is confusing. Please specify: | ||||||||||||||||||||
| SVD00428 | Content is confusing. Please specify: | |||||||||||||||||||
| AED03586 | 11 | AED03586 | Have you signed up for the TTB E-mail subscription service? | Yes | A | Radio button | Y | Single | New Question | |||||||||||
| No | ||||||||||||||||||||
| AED02430 | A | If you have signed up for the TTB E-mail <b>Subscription Service<b>, please rate your overall satisfaction with this service: | 1=Poor | Scale | Y | Single | Question now skip logic Check wording is "not applicable" not "don't know" |
|||||||||||||
| 2 | ||||||||||||||||||||
| 3 | ||||||||||||||||||||
| 4 | ||||||||||||||||||||
| 5 | ||||||||||||||||||||
| 6 | ||||||||||||||||||||
| 7 | ||||||||||||||||||||
| 8 | ||||||||||||||||||||
| 9 | ||||||||||||||||||||
| 10=Excellent | ||||||||||||||||||||
| Not Applicable | ||||||||||||||||||||
| 5696 | If you could make one improvement to the site what would that be? | Open-ended | N | |||||||||||||||||
Sheet 16: Custom Qsts (21AUG08)
| Model Instance Name: USTTB | |||||||||||||||||||||
| underlined & italicized: RE-ORDER | |||||||||||||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | |||||||||||||||||||
| Date: | 6/30/2008 | blue + -->: REWORDING | |||||||||||||||||||
| violet (bold): SKIP-LOGIC | |||||||||||||||||||||
| USTTB CUSTOM QUESTION LIST |
|||||||||||||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip To | Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Select one or all that apply | |||||||||||||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Drop-down menu | Y | Single | |||||||||||||||
| An employee of a company regulated by TTB | |||||||||||||||||||||
| An employee of a trade association representing an industry regulated by TTB | |||||||||||||||||||||
| A consultant for a company regulated by TTB | |||||||||||||||||||||
| A consumer of alcohol and/or tobacco products | |||||||||||||||||||||
| An employee of a government agency | |||||||||||||||||||||
| Legal assistant/lawyer | |||||||||||||||||||||
| Small business owner | |||||||||||||||||||||
| Researcher/scientist | |||||||||||||||||||||
| International Visitor | |||||||||||||||||||||
| Other, please specify | |||||||||||||||||||||
| RJO00095 | 1.1 | Other primary role | Open-ended | N | |||||||||||||||||
| 5693 | 2 | Which of the following best describes your primary reason for visiting our site today? | Beer related information | Drop-down menu | Y | Single | |||||||||||||||
| Distilled Spirits related information | |||||||||||||||||||||
| Wine related information | |||||||||||||||||||||
| Tobacco related information | |||||||||||||||||||||
| Firearms or ammunition related information | |||||||||||||||||||||
| Forms | |||||||||||||||||||||
| General information or news | |||||||||||||||||||||
| Regulatory or compliance requirements | |||||||||||||||||||||
| Statistics | |||||||||||||||||||||
| Just curious | |||||||||||||||||||||
| Other, please specify | |||||||||||||||||||||
| RJO00093 | 2.1 | Other Primary Reason | |||||||||||||||||||
| 5695 | 3 | How frequently do you visit our site? | First time | Drop-down menu | Y | Single | |||||||||||||||
| Daily | |||||||||||||||||||||
| About once a week | |||||||||||||||||||||
| About once a month | |||||||||||||||||||||
| About once a year | |||||||||||||||||||||
| A few times a year | |||||||||||||||||||||
| SVD00418 | 4 | Please rate your level of experience using the Internet. | Beginner | Radio button | Y | Single | |||||||||||||||
| Casual User | |||||||||||||||||||||
| Regular User | |||||||||||||||||||||
| Expert | |||||||||||||||||||||
| 51531 | 5 | Did you find what you were looking for? | Yes | Drop-down menu | Y | Single | |||||||||||||||
| No | |||||||||||||||||||||
| Partially | |||||||||||||||||||||
| Still looking | |||||||||||||||||||||
| 51532 | 6 | Group: RJO040 | What method are you using to locate information on this site? |
Search by Keyword | A | Drop-down menu | Y | Single | |||||||||||||
| Search using A-Z Index | |||||||||||||||||||||
| Top Navigation Bar | |||||||||||||||||||||
| Left Navigation Bar | |||||||||||||||||||||
| Quick Links | |||||||||||||||||||||
| Information by Topic | |||||||||||||||||||||
| Site Map | |||||||||||||||||||||
| Other, please specify | B | ||||||||||||||||||||
| AED02853 | 7.1 | A | Please tell us what term(s) you used in your search | Open-ended | N | ||||||||||||||||
| RJO00094 | 7.2 | B | What other method do you use? | Open-ended | N | ||||||||||||||||
| SVD00231 | 8 | Did you have problems navigating the site? | Links did not take me where I expected | Check box | Y | Multi-Select | |||||||||||||||
| Links/labels are difficult to understand | |||||||||||||||||||||
| Could not navigate back to previous information | |||||||||||||||||||||
| Had difficulty finding detailed information | |||||||||||||||||||||
| Had difficulty finding related information | |||||||||||||||||||||
| Had technical difficulties (error messages, broken links, etc) | |||||||||||||||||||||
| Too many links or navigational choices | |||||||||||||||||||||
| No problems | |||||||||||||||||||||
| Other, please specify: | |||||||||||||||||||||
| SVD00232 | 8.1 | Other_Navigational difficulty | |||||||||||||||||||
| SVD00230 | 9 | SVD00230G001 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button | Y | Single | ||||||||||||||
| Returned not enough results | |||||||||||||||||||||
| Returned results that were too similar/redundant | |||||||||||||||||||||
| Results were not helpful | A | ||||||||||||||||||||
| Returned results that were only partially what I needed | |||||||||||||||||||||
| Results were helpful | |||||||||||||||||||||
| I did not use the search engine today | |||||||||||||||||||||
| AED02854 | 9.1 | A | If you found the search results unhelpful, what specific information were you looking for? | Open-ended | N | ||||||||||||||||
| Remove question | |||||||||||||||||||||
| SVD00420 | 10 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button | N | Single | |||||||||||||||
| Wording is too technical | |||||||||||||||||||||
| Content does not seem to relate to the specific section | |||||||||||||||||||||
| Content is confusing. Please specify: | |||||||||||||||||||||
| SVD00428 | Content is confusing. Please specify: | ||||||||||||||||||||
| 11 | Have you signed up for the TTB E-mail subscription service? | Yes | A | Check box | Y | Single | New Question | ||||||||||||||
| No | |||||||||||||||||||||
| AED02430 | A | If you have signed up for the TTB E-mail <b>Subscription Service<b>, please rate your overall satisfaction with this service: | (1 – 10 scale + Not Applicable) | Scale | Y | Single | Question now skip logic Check wording is "not applicable" not "don't know" |
||||||||||||||
| 5696 | If you could make one improvement to the site what would that be? | Open-ended | N | ||||||||||||||||||
Sheet 17: Custom Qsts (30June08)
| Model Instance Name: USTTB | ||||||||||||||||||||
| underlined & italicized: RE-ORDER | ||||||||||||||||||||
| MID: | kp0kdI04J9xkxIlN1oNxww== | pink: ADDITION | ||||||||||||||||||
| Date: | 6/30/2008 | blue + -->: REWORDING | ||||||||||||||||||
| violet (bold): SKIP-LOGIC | ||||||||||||||||||||
| USTTB CUSTOM QUESTION LIST |
||||||||||||||||||||
| QID | Question Order | Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Type drop-down menu check boxes radio buttons open-ended |
Required Y/N |
Select one or all that apply | |||||||||||||
| 5691 | 1 | My primary role in visiting the TTB site today is as (please, select one): | A member of the public | Drop-down menu | Y | Single | ||||||||||||||
| An employee of a company regulated by TTB | ||||||||||||||||||||
| An employee of a trade association representing an industry regulated by TTB | ||||||||||||||||||||
| A consultant for a company regulated by TTB | ||||||||||||||||||||
| A consumer of alcohol and/or tobacco products | ||||||||||||||||||||
| An employee of a government agency | ||||||||||||||||||||
| Legal assistant/lawyer | ||||||||||||||||||||
| Small business owner | ||||||||||||||||||||
| Researcher/scientist | ||||||||||||||||||||
| International Visitor | ||||||||||||||||||||
| Other, please specify | ||||||||||||||||||||
| RJO00095 | 1.1 | Other primary role | Open-ended | N | ||||||||||||||||
| 5693 | 2 | Which of the following best describes your primary reason for visiting our site today? | Beer related information | Drop-down menu | Y | Single | ||||||||||||||
| Distilled Spirits related information | ||||||||||||||||||||
| Wine related information | ||||||||||||||||||||
| Tobacco related information | ||||||||||||||||||||
| Firearms or ammunition related information | ||||||||||||||||||||
| Forms | ||||||||||||||||||||
| General information or news | ||||||||||||||||||||
| Regulatory or compliance requirements | ||||||||||||||||||||
| Statistics | ||||||||||||||||||||
| Just curious | ||||||||||||||||||||
| Other, please specify | ||||||||||||||||||||
| RJO00093 | 2.1 | Other Primary Reason | ||||||||||||||||||
| 5695 | 3 | How frequently do you visit our site? | First time | Drop-down menu | Y | Single | ||||||||||||||
| Daily | ||||||||||||||||||||
| About once a week | ||||||||||||||||||||
| About once a month | ||||||||||||||||||||
| About once a year | ||||||||||||||||||||
| A few times a year | ||||||||||||||||||||
| SVD00418 | 4 | Please rate your level of experience using the Internet. | Beginner | Radio button | Y | Single | ||||||||||||||
| Casual User | ||||||||||||||||||||
| Regular User | ||||||||||||||||||||
| Expert | ||||||||||||||||||||
| AED02430 | 5 | If you have signed up for the TTB E-mail Subscription Service, please rate your overall satisfaction with this service: | (1 – 10 scale + Not Applicable) | Scale | Y | Single | ||||||||||||||
| 51531 | 6 | Did you find what you were looking for? | Yes | Drop-down menu | Y | Single | ||||||||||||||
| No | ||||||||||||||||||||
| Partially | ||||||||||||||||||||
| Still looking | ||||||||||||||||||||
| 51532 | 7 | Group: RJO040 | What method are you using to locate information on this site? |
Search by Keyword (Go To A) | Drop-down menu | Y | Single | |||||||||||||
| Search by Topic --> Search using A-Z Index | ||||||||||||||||||||
| Top Navigation Bar | ||||||||||||||||||||
| Left Navigation Bar | ||||||||||||||||||||
| Quick Links | ||||||||||||||||||||
| Site Map | ||||||||||||||||||||
| Other, please specify (GO TO B) | ||||||||||||||||||||
| AED02853 | 7.1 | A | Please tell us what term(s) you used in your search | Open-ended | N | |||||||||||||||
| RJO00094 | 7.2 | B | Other Method of Locating --> What other method do you use? | Open-ended | N | |||||||||||||||
| SVD00231 | 8 | Did you have problems navigating the site? | Links did not take me where I expected | Check box | Y | Multi-Select | ||||||||||||||
| Links/labels are difficult to understand | ||||||||||||||||||||
| Could not navigate back to previous information | ||||||||||||||||||||
| Had difficulty finding detailed information | ||||||||||||||||||||
| Had difficulty finding related information | ||||||||||||||||||||
| Had technical difficulties (error messages, broken links, etc) | ||||||||||||||||||||
| Too many links or navigational choices | ||||||||||||||||||||
| No problems | ||||||||||||||||||||
| Other, please specify: | ||||||||||||||||||||
| SVD00232 | 8.1 | Other_Navigational difficulty | ||||||||||||||||||
| SVD00230 | 9 | SVD00230G001 | If you used the search tool today, which of the following best describes your experience? | Returned too many results | Radio button | Y | Single | |||||||||||||
| Returned not enough results | ||||||||||||||||||||
| Returned results that were too similar/redundant | ||||||||||||||||||||
| Results were not helpful (Go To A then B) | ||||||||||||||||||||
| Returned results that were only partially what I needed | ||||||||||||||||||||
| Results were helpful | ||||||||||||||||||||
| I did not use the search engine today | ||||||||||||||||||||
| AED02854 | 9.1 | A | If you found the search results unhelpful, what specific information were you looking for? | Open-ended | N | |||||||||||||||
| AED02855 | 9.2 | B | Please tell us what term(s) you used in your search | Open-ended | N | |||||||||||||||
| SVD00420 | 10 | Please select all of the difficulties, if any, that you have encountered with the content on this site. | Size of font is too small | Radio button | N | Single | ||||||||||||||
| Wording is too technical | ||||||||||||||||||||
| Content does not seem to relate to the specific section | ||||||||||||||||||||
| Content is confusing. Please specify: | ||||||||||||||||||||
| SVD00428 | Content is confusing. Please specify: | |||||||||||||||||||
| 5696 | 11 | If you could make one improvement to the site what would that be? | Open-ended | N | ||||||||||||||||
| SVD00419 | ||||||||||||||||||||
Sheet 18: Types
| Types | Instructions | |
| Text field, <100 char | Randomize | |
| Text area, no char limit | Shared | |
| Drop down, select one | OPS Group | |
| Radio button, one-up vertical | Matrix Group | |
| Radio button, two-up vertical | Rank Group | |
| Radio button, three-up vertical | Comparative Matrix Group | |
| Radio button, scale, has don't know | Skip Logic Group | |
| Radio button, scale, no don't know | Multiple Lists Group | |
| Checkbox, one-up vertical | Partition | |
| Checkbox, two-up vertical | ||
| Checkbox, three-up vertical |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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