Generic Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
Form HUD xxxxx Generic Customer Satisfaction Surveys Form	New
Form HUD xxxx Fathers Day Form	Unchanged
83C.doc Justification for No Material/Nonsubstantive Change	2014-09-11
Sample Form.pdf Supplementary Document	2014-09-08
Supporting Statement A.docx Supplementary Document	2014-07-22
83C FHA Stakeholder SF Handbook.doc Justification for No Material/Nonsubstantive Change	2014-07-22
Supplementary documents.docx Supplementary Document	2014-06-12
WHI Survey PRA Exhibits A-C.docx Supplementary Document	2013-11-20
83C Solicitation.doc Justification for No Material/Nonsubstantive Change	2013-11-13
OMB burden Statement appendix D.doc Supplementary Document	2008-12-15
Supporting Statement A Solicitation -2.docx Supplementary Document	2013-11-20
Customer Satisfaction Survey WZ - Part B.docx Supporting Statement B	2014-06-12
Customer Satisfaction Survey WZ - Part A.docx Supporting Statement A	2014-06-12

IC Document Collections

IC ID	Document Title	Status
218559	Rate the Agency Survey Other-Survey	New
213037	Generic Customer Satisfaction Surveys Form	New
212411	FHA Stakeholder Feedback for the new FHA Single Family Policy Handbook	Unchanged
212408	FHA Stakeholders Survey	Unchanged
211863	Generic Customer SatisfationSurvey Other-Survey	Modified
210133	Fathers Day Form	Unchanged
209312	Physical Inspection Pilot Program - Solicitation of Interest Survey Other-Survey	Modified
204839	FHA Stakeholder Approach Survey - Handbook Implementation Support Services Other-null	Unchanged
203823	PBCA Customer Satisfaction Survey Other-Survey	Unchanged
203822	Resource Center Survey Other-Survey	Unchanged
203821	Website Customer Satisfaction Survey Other-Survey	Unchanged

ICR Details

OMB Control No: 2535-0116	ICR Reference No: 201409-2535-002
Status: Historical Active	Previous ICR Reference No: 201407-2535-002
Agency/Subagency: HUD/OA	Agency Tracking No:
Title: Generic Customer Satisfaction Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 10/24/2014
	Date Received in OIRA: 09/11/2014
Terms of Clearance: Within one month of this approval, HUD shall revise this generic clearance to accurately update burden totals and listings of ICs.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/29/2016	02/29/2016	02/29/2016
Responses	117,248	0	117,248
Time Burden (Hours)	13,229	0	13,229
Cost Burden (Dollars)	0	0	0

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Abstract: Survey of HUD's grant applicants to assess customers' satisfaction with their interactions with HUD to determine the public's assessment of dealing with the Department and how grant servicing might be improved.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: EO 12862
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 36568	06/19/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 61777	10/11/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 11

IC Title	Form No.	Form Name
FHA Stakeholder Approach Survey - Handbook Implementation Support Services
Rate the Agency Survey
Fathers Day	HUD xxxx	2014 Poll Questions
PBCA Customer Satisfaction Survey
Website Customer Satisfaction Survey
Physical Inspection Pilot Program - Solicitation of Interest Survey
FHA Stakeholders Survey
Generic Customer SatisfationSurvey
Generic Customer Satisfaction Surveys	HUD xxxxx	MHCC Sample Proposal Form
FHA Stakeholder Feedback for the new FHA Single Family Policy Handbook
Resource Center Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	117,248	117,248	0	0	0	0
Annual Time Burden (Hours)	13,229	13,229	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Yes

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/11/2014

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