Pilot Study Report 13-084 Appendix D Survey Instruments

PILOT STUDY: NATIONAL SURVEY OF BUSINESS COMPETITIVENESS
Appendix D

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Pilot Study: National Survey of Business Competitiveness (ERSR10)

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Appendix D. Survey Instruments

Contents
Paper Questionnaire................................................................................................................................................ 3
Web Survey Screenshot ...................................................................................................................................... 20
Short Web Questionnaire Screenshots ......................................................................................................... 74
CATI Script................................................................................................................................................................ 91
Proposed Prior Letter for Full Study .......................................................................................................... 165
Pilot Study Contact Sequence ........................................................................................................................ 166
Interviewer FAQ’s............................................................................................................................................... 167

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Paper Questionnaire

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Web Survey Screenshot

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Ineligible screen from Q06

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Short Web Questionnaire Screenshots

ERSR10 Short Form for Refusals Web Screenshots

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The next 2 screens show special prompts for Q01ref

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The next 6 screens show special prompts for Q03ref

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CATI Script
70:
2013/11/20 16:41

BEGIN

77:
2013/07/19 12:17

CELL

font color="#0000FF"Access Code: 231-551-477 Phone: Ext:
Phone2: Ext: Phone3: Ext:
Directory Assistance: Business Name:
Contact Name:
Contact Title: /font Hello, this is (your name). I'm calling
from Washington State University in Pullman, Washington. I am calling you
about a research study we are conducting for USDA's Economic Research
Service (ERS). May I speak to (Respondent's name) <CONTACT>? We had
contacted you earlier about completing this interview by phone, is now a good
time? font color="#0000FF"(IWR: If asks what is this about, say:/font" We are
studying the challenges businesses are facing in today's tough economy. We
want to understand the linkages of what keeps businesses thriving with
available resources. The results from this study will be used by USDA to
enhance its programs aimed at making U.S. businesses more resilient. The
results will also be shared with Congress and other Federal and State agencies
that assist businesses and develop programs.")
Speaking to R .................................................................................................................. 1
=> /CELL
R not available / Set callback (GB, CB, HB) ........................................................ 2
=> /INT01
Non contacts (AM, BC, BZ, ED, NA) ........................................................................ 3
=> /INT02
Refusals (R1, R2, R3, RP) ........................................................................................... 4
=> /F10
Non-working numbers (CC, DS, MP, WN) ........................................................... 5
=> /VERFY
Communication barrier (HC, LG) ........................................................................... 6
=> /INT03
Other codes (DD, DP, OT, RN) .................................................................................. 7
=> /INT04
Ineligibles (IE) ............................................................................................................... 8
=> /INT05
Email code ....................................................................................................................... 9
=> /INT99
Web/Mail codes .......................................................................................................... 10
=> /INT98

First, for safety reasons, I need to ask if this is a cell phone?
font
color="#0000FF"(IWR read only if necessary/font "By cell phone we mean a
telephone that is mobile and usable outside of your neighborhood.")
=> /CONFD
if CELL=2
Yes ....................................................................................................................................... 1
No ........................................................................................................................................ 2
=> CONFD
Refuse ................................................................................................................................ R
=> CONFD

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78:
2013/07/19 12:27

CLSAF

To ensure your safety and the safety of others can you please tell me if you are
currently driving a motor vehicle? font color="#0000FF"(If yes say:/font
"Sorry to have bothered you, it is our policy to not conduct surveys with people
while they are driving, regardless if they are using bluetooth technology. We
will call you back at another time." font color="#0000FF"Do not take time to set
a call back.)/font
Yes ....................................................................................................................................... 1
=> /INT01
No ........................................................................................................................................ 2
=> CONFD
Refuse ................................................................................................................................ R
=> /REFUS

79:
2013/11/22 10:18

CONFD

102:
2013/10/07 17:33

Q01

We are conducting a survey for the Economic Research Services of the USDA on
the challenges businesses are facing in today's economy. This information will
be used to find out how businesses use available resources to remain viable and
competitive. Did you receive the letter we sent in the second week of
November (2013) for the National Survey of Business Competitiveness
explaining the importance of the survey and requesting your participation?
(IWR: If R says "No", "Don’t know", or "Don’t remember" then say, "Would you
like for me to send you an email of this letter and the Paperwork Reduction Act
disclaimer?" (IWR Note If they would like an email of this click "Prior Letter"
hot key and send email) I would like you to know that all information you
provide for this survey is voluntary. Your answers to all questions are
confidential. All information that is provided will only be used for statistical
research purposes and reported in summary form. Your name and that of the
business you represent will not be connected to your answers in any way. This
survey is authorized under OMB Control Number 0536-0071. The time
required to complete this survey is estimated to average 30 minutes per
response. This interview may be monitored or recorded by my supervisor to
check my work. If I come to any question you would prefer not to answer, just
let me know and I will skip over it. Okay?
Continue with survey .................................................................................................. 1
=> /Q01
No - Try refusal prevention ...................................................................................... 2
=> /F10
Not a good time - Call back later............................................................................. 3
=> /INT01

First, what is your job title or role?

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103:
2013/11/21 13:25

Q02

Approximately what year did this business begin operating at this location?
font color="#0000FF"
(IWR Note: If the business began operating before
1800 please enter 1800 and leave an interviewer note with actual start
year.)/font
$E 1800 2013

Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

104:
2013/08/29 15:33

Q03

What is the main product or service at this business location?
Enter response............................................................................................................. 01 O
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

105:
2013/11/19 21:16

Q04

Does this business have ONLY ONE location or MORE THAN ONE location?
Only one location ........................................................................................................ 01
More than one location ............................................................................................ 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

=> Q06A
=> Q06A
=> Q06A

106:
2013/10/02 16:00

Q04A

107:

Q06A

Is this location this business's headquarters or is it a branch location?
Headquarters................................................................................................................ 01
Branch ............................................................................................................................. 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

screen [template 12] -> Q06B

2013/11/21 13:32

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font color="#0000FF" (IWR Note: On this screen move to the next answer
with the tab key or mouse click.
Press [Enter] or click Next to go to
the next screen.)/font In 2012, at this location, what was the AVERAGE number
of workers who were . . . Full-time and part-time employees on YOUR
PAYROLL? font color="#0000FF" (IWR Note: Don't know = .07 Refused =
.09) (IWR Note: These questions do allow 2 decimal places)/font
$R.2 0.00 999999.99

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

108:
2013/11/20 02:37

Q06B

Independent contractors or temporary workers NOT ON YOUR PAYROLL?
$R.2 0.00 999999.99

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

109:
2013/10/03 10:54

Q06ACALC

Carries the percent for Q06A with negative numbers (missings values) set to 0
(zero). Used in Q06SU.
$R.2 0.00 999999.99

=> *
if IF(Q06A>=0,Q06A,0)

110:
2013/10/03 10:55

Q06BCALC

Carries the percent for Q06B with negative numbers (missings values) set to 0
(zero). Used in Q06SU.
$R.2 0.00 999999.99

=> *
if IF(Q06B>=0,Q06B,0)

111:
2013/10/03 10:55

Q06SU

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Sums Q06ACALC and Q06BCALC
$R.2 0.00 999999.99

=> *
if SMR(0,Q06ACALC,Q06BCALC)

112:
2013/10/07 17:14

Q06CH

113:
2013/10/07 17:04

INT30

114:
2013/10/02 18:50

Q07A

115:
2013/11/19 23:02

Q07C

This business must have had at least 5 workers to be eligible for the survey.
These are the numbers I have:
<Q06ACALC> full-time and part-time
employees ON YOUR PAYROLL, and
<Q06BCALC> workers who were
independent contractors or temporary workers NOT ON YOUR PAYROLL.
Totaling <Q06SU> Workers. Would like to change either of these?
=> +0
else => Q07A
if Q06SU<5
Changes number of employees ON YOUR PAYROLL.................................... 01
=> /Q06A
Changes number of workers NOT ON YOUR PAYROLL .............................. 02
=> /Q06B
Go with the numbers given..................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Thank you for your time, but we are currently only interviewing businesses
with 5 or more workers.
=> +0
else => Q07A
if Q06SU<5
Ineligible - Less than 5 workers ............................................................................ I5
=> /END

In the past 12 months, did this business offer a health insurance option for any
workers?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

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In the past 12 months, did this business pay for worker education, professional
development, or training?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

116:
2013/10/02 18:51

Q07D

117:
2013/11/20 20:32

Q07E

118:
2013/11/19 22:09

Q07B

(In the past 12 months, did this business) Offer paid maternity, paternity, or
family leave?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 12 months, did this business) Have an employee-ownership plan?
font color="#0000FF"
(IWR Definition: Profit sharing or company
stock.)/font
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 12 months, did this business) Offer a retirement plan (401k or
pension)?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

119:
2013/10/24 12:44

Q07F

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(In the past 12 months, did this business) The last one is Offer paid time off
in order for workers to volunteer?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

120:
2013/10/07 15:51

Q08A

How many workers are managers at this location?
font color="#0000FF"
(IWR Definition:
Managers are workers who direct or oversee
operations.)/font
$E 0 100

Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

121:
2013/10/07 15:51

Q08B

How many workers are professionals (at this location)?
font
color="#0000FF" (IWR Definition: Professionals are workers who receive a
license or credential such as engineers, or accountants.)/font
$E 0 100

Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

122:
2013/11/20 20:33

Q09

In 2012, what is your best estimate of the average hourly wage for non-salaried
workers at this location? font color="#0000FF" (IWR Note: Question does
allow 2 decimal places.)/font
$R 1.00 999.99

No non-salaried workers .......................................................................................... -6
.................................................................................................................................................
Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

123:
2013/11/20 02:44

Q10CPK

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Next I am going to ask about 5 inclusive occupational categories. Would it be
easier for you to classify all workers using the percent of workers in each
category or the number of workers in each category.
Number of workers in each category ................................................................. 01
=> Q10AN
Percent of workers in each category .................................................................. 02
Don't know ..................................................................................................................... -7
=> Q10AN
Refuse ............................................................................................................................... -9
=> Q10AN

124:

Q10AP

screen [template 12] -> Q10EP

2013/11/21 13:32

font color="#0000FF" (IWR Note: On this screen move to the next answer
with the tab key or mouse click. Press [Enter] or click Next to go to the next
screen.)/font In 2012, at this location, what percent of workers were in the
occupational category of
Management and professional?
font
color="#0000FF" (IWR Note: Don't know = .07 Refused = .09) (IWR Note:
These questions do allow 2 decimal places.)/font
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

125:
2013/11/20 02:33

Q10BP

What percent of workers were in the occupational category of Services?
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

126:
2013/11/20 02:39

Q10CP

Sales and office support (includes administrative staff)?
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

127:
2013/11/20 02:33

Q10DP
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Natural resources, construction, and maintenance?
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

128:
2013/11/21 13:33
The last one is
color="#0000FF"

Q10EP

Production, transportation, and material moving? font
(Total should be 100%.)font

$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

129:
2013/10/03 10:49

Q10APCAL

Carries the percent for Q10AP with negative numbers (missings values) set to
0 (zero). Used in Q10PSU.
$R.2 0.00 100.00

=> *
if IF(Q10AP>=0,Q10AP,0)

130:
2013/10/03 10:51

Q10BPCAL

Carries the percent for Q10BP with negative numbers (missings values) set to
0 (zero). Used in Q10PSU.
$R.2 0.00 100.00

=> *
if IF(Q10BP>=0,Q10BP,0)

131:
2013/10/03 10:51

Q10CPCAL

Carries the percent for Q10CP with negative numbers (missings values) set to
0 (zero). Used in Q10PSU.
$R.2 0.00 100.00

=> *
if IF(Q10CP>=0,Q10CP,0)

99

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132:
2013/10/03 10:52

Q10DPCAL

Carries the percent for Q10DP with negative numbers (missings values) set to
0 (zero). Used in Q10PSU.
$R.2 0.00 100.00

=> *
if IF(Q10DP>=0,Q10DP,0)

133:
2013/10/03 10:52

Q10EPCAL

Carries the percent for Q10EP with negative numbers (missings values) set to
0 (zero). Used in Q10PSU.
$R.2 0.00 100.00

=> *
if IF(Q10EP>=0,Q10EP,0)

134:
2013/10/03 10:52

Q10PSU

Sums Q10APCAL-Q10EPCAL
$R.2 0.00 100.00

=> *
if SMR(0,Q10APCAL,Q10BPCAL,Q10CPCAL,Q10DPCAL,Q10EPCAL)

135:
2013/10/07 17:42

Q10PCK

100

Pilot Study: National Survey of Business Competitiveness (ERSR10)

SESRC Data Report 13-084
Appendix D. Survey Instruments

I'm sorry, but those percents do not add up to 100% . These are the numbers I
have: <Q10APCAL>% of your workers are in management and professional.
<Q10BPCAL>% of your workers are in services. <Q10CPCAL>% (of your
workers) are in sales and office support. <Q10DPCAL>% (of your workers) are
in natural resources, construction, and maintenance. <Q10EPCAL>% (of your
workers) are in production, transportation, and material moving. Totaling
<Q10PSU>% Are there any of those you would like to change?
=> +0
else => Q10A
if (Q10PSU<99 OR Q10PSU>101 )
Changes % in management and professional ................................................. 01
=> /Q10AP
Changes % in services .............................................................................................. 02
=> /Q10BP
Changes % in sales and office support............................................................... 03
=> /Q10CP
Changes % in natural resources, construction, and maintenance ......... 04
=> /Q10DP
Changes % in production, transportation, and material moving ........... 05
=> /Q10EP
Go with the numbers given..................................................................................... 06
=> /Q10A
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

136:

Q10AN

screen [template 12] -> Q10EN

2013/11/21 13:33

In 2012, at this location, how many workers were in the occupational category
of Management and professional? font color="#0000FF" (IWR Note: Don't
know = .07 Refused = .09) (IWR Note: These questions do allow 2 decimal
places.)/font
$R.2 0.00 999999.99

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

137:
2013/11/20 02:34

Q10BN

How many workers were in the occupational category of Services?
$R.2 0.00 999999.99

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

138:
2013/11/20 02:40

Q10CN
101

Pilot Study: National Survey of Business Competitiveness (ERSR10)

SESRC Data Report 13-084
Appendix D. Survey Instruments

Sales and office support (includes administrative staff)?
$R.2 0.00 999999.99

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

139:
2013/11/20 02:34

Q10DN

Natural resources, construction, and maintenance?
$R.2 0.00 999999.99

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

140:
2013/11/20 02:34

Q10EN

The last one is Production, transportation, and material moving?
$R.2 0.00 999999.99

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

141:
2013/11/20 17:47

Q10A

142:
2013/11/20 17:47

Q10B

What was the minimum educational level needed for the occupational category
of management and professional in 2012. Was it less than high school (or no
specific education), a high school diploma (or GED), an associates degree (or
vocational certification), a four-year college degree, or more than a four-year
college degree?
Less than high school (or no specific education) .......................................... 01
High school diploma (or GED)............................................................................... 02
Associates degree (or vocational certification) ............................................. 03
Four-year college degree ......................................................................................... 04
More than four-year college degree.................................................................... 05
No educational requirement .................................................................................. 06
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

102

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Appendix D. Survey Instruments

What was the minimum educational level needed for the occupational category
of services? (In 2012,) Was it less than high school (or no specific education),
a high school diploma (or GED), an associates degree (or vocational
certification), a four-year college degree, or more than a four-year college
degree?
Less than high school (or no specific education) .......................................... 01
High school diploma (or GED)............................................................................... 02
Associates degree (or vocational certification) ............................................. 03
Four-year college degree ......................................................................................... 04
More than four-year college degree.................................................................... 05
No educational requirement .................................................................................. 06
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

143:
2013/11/20 17:47

Q10C

144:
2013/11/20 17:48

Q10D

(What was the minimum educational level needed for the occupational category
of . . . in 2012) The next one is Sales and office support (includes administrative
staff). (Was it less than high school (or no specific education), a high school
diploma (or GED), an associates degree (or vocational certification), a four-year
college degree, or more than a four-year college degree?)
Less than high school (or no specific education) .......................................... 01
High school diploma (or GED)............................................................................... 02
Associates degree (or vocational certification) ............................................. 03
Four-year college degree ......................................................................................... 04
More than four-year college degree.................................................................... 05
No educational requirement .................................................................................. 06
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

103

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Appendix D. Survey Instruments

(What was the minimum educational level needed for the occupational category
of . . . in 2012) (The next one is) Natural resources, construction, and
maintenance. (Was it less than high school (or no specific education), a high
school diploma (or GED), an associates degree (or vocational certification), a
four-year college degree, or more than a four-year college degree?)
Less than high school (or no specific education) .......................................... 01
High school diploma (or GED)............................................................................... 02
Associates degree (or vocational certification) ............................................. 03
Four-year college degree ......................................................................................... 04
More than four-year college degree.................................................................... 05
No educational requirement .................................................................................. 06
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

145:
2013/11/20 17:48

Q10E

146:
2013/08/29 15:33

Q11

147:
2013/10/03 09:55

Q12

(What was the minimum educational level needed for the occupational category
of . . . in 2012) The last one is Production, transportation, and material moving.
(Was it less than high school (or no specific education), a high school diploma
(or GED), an associates degree (or vocational certification), a four-year college
degree, or more than a four-year college degree?)
Less than high school (or no specific education) .......................................... 01
High school diploma (or GED)............................................................................... 02
Associates degree (or vocational certification) ............................................. 03
Four-year college degree ......................................................................................... 04
More than four-year college degree.................................................................... 05
No educational requirement .................................................................................. 06
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Is any part of the workforce unionized or covered by a collective bargaining
agreement?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

104

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Appendix D. Survey Instruments

In the past 3 years, has finding qualified applicants for your workforce, not
including managers and professionals, been very difficult, somewhat difficult,
or not difficult?
Very difficult ................................................................................................................. 01
Somewhat difficult ..................................................................................................... 02
Not difficult ................................................................................................................... 03
=> Q13
Don't know ..................................................................................................................... -7
=> Q13
Refuse ............................................................................................................................... -9
=> Q13

148:
2013/08/29 15:33

Q12A

149:
2013/08/29 15:33

Q12B

Why has it been difficult to find qualified applicants for your workforce? Is this
due to the quality of the labor pool?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Why has it been difficult to find qualified applicants for your workforce?)
this due to increases in required skills and knowledge?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Is

150:
2013/10/24 13:32

Q12C

151:
2013/10/24 13:32

Q12D

(Why has it been difficult to find qualified applicants for your workforce?) (Is
this due to an) Insufficient number of workers available locally?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

105

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Appendix D. Survey Instruments

(Why has it been difficult to find qualified applicants for your workforce?) (Is
this due to) Limited interest among job seekers for openings at this business?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

152:
2013/08/29 15:33

Q13

Does this business have written position descriptions?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

=> Q14A
=> Q14A
=> Q14A

153:
2013/08/29 15:33

Q13A

Are training requirements documented in those position descriptions?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

=> Q14A
=> Q14A
=> Q14A

154:
2013/10/03 09:58

Q13B

155:
2013/10/24 13:33

Q14A

Does this business track whether workers complete or if they have already
completed these training requirements?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Please tell me if the following technologies are currently used at this business.
The first one is Does this business currently use personal computers or laptops,
not including smart phones?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q17A
Don't know ..................................................................................................................... -7
=> Q17A
Refuse ............................................................................................................................... -9
=> Q17A
106

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Appendix D. Survey Instruments

156:
2013/10/24 13:34

Q14B

(Please tell me if the following technologies are currently used at this business.)
The next one is Does this business use broadband or high speed internet?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

157:
2013/10/24 13:35

Q14C

158:
2013/10/24 13:36

Q14D

159:
2013/10/24 13:36

Q14E

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Does this business use the Internet for sales of products or
services (also known as e-commerce)?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Are supplies purchased over the Internet (also known as eprocurement)?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Is this business currently using web advertising?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

160:
2013/10/24 13:37

Q14F

107

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Appendix D. Survey Instruments

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Does this business market by direct email?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

161:
2013/10/24 13:39

Q14G

162:
2013/10/03 09:59

Q14H

163:
2013/10/24 13:41

Q14I

164:
2013/10/24 13:41

Q14J

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Does this business currently use social media, such as
LinkedIn or Facebook?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Does this business issue smart phones to (any) workers?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Does this business use RFID readers, barcode, or optical
scanners (such as Radio Frequency Identification)? font color="#0000FF"
(IWR: RFID is read as R-F-I-D --- which stands for Radio Frequency
Identification If any sort of hand held scanners are used in this business answer
as yes)/font
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

108

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Appendix D. Survey Instruments

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Does this business use computer software specifically
designed for your business or industry?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

165:
2013/10/24 13:41

Q14K

166:
2013/10/24 13:41

Q14L

167:
2013/10/24 13:42

Q14M

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Does this business use an integrated enterprise resource
planning system, such as SAP or Microsoft Dynamics? font color="#0000FF"
(IWR Prompt: SAP, Microsoft Dynamics, or Oracle Applications include
functions for accounting, logistics, human resources, and/or sales management,
along with other functions.)/font
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Please tell me if the following technologies are currently used at this business.)
(The next one is) Does this business use a stand-alone supply chain or logistics
management software?
font color="#0000FF"
(IWR: standalone means
software that is used independently of other software to provide a specific set
of services.)/font
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

109

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(Please tell me if the following technologies are currently used at this business.)
The last one is Does this business use a stand-alone customer relationship
management software?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

168:
2013/11/20 20:50

Q15

What percent of this business's sale of products or services comes over the
Internet? font color="#0000FF" (IWR Note: Question does allow 2 decimal
places.)/font
$R.2 0.00 100.00

=> +1
if Q14C<>01
Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

169:
2013/11/20 20:51

Q16

What percent of your workforce, not including managers and professionals,
uses computers on a daily basis? font color="#0000FF" (IWR Note: Question
does allow 2 decimal places.)/font
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

170:
2013/10/24 13:43

Q17A

Next we would like to ask about factors that may have limited this business's
use of information and communications technology. Has the cost of equipment
and software limited this business's use of technologies?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

110

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171:
2013/10/24 13:44

Q17B

(Factors that may have limited this business's use of information and
communications technology.) Has the cost of information and communications
services limited this business's use of technology?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

172:
2013/10/24 13:44

Q17C

173:
2013/08/29 15:33

Q17D

174:
2013/10/24 13:44

Q17E

175:
2013/10/24 13:45

Q18A

(Factors that may have limited this business's use of information and
communications technology.) (Has the) Lack of access to adequate broadband
or high speed internet? (limited this business's use of technology?)
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Has the) Lack of knowledge? (Limited this business's use of technology?)
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Factors that may have limited this business's use of information and
communications technology.) Does this business have difficulty integrating
new technologies into the current way you do business?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Next we would like to know the main sources businesses' use to learn about
new opportunities or ways of doing things. How valuable to this business are
111

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Appendix D. Survey Instruments

your SUPPLIERS as a source of new information? Would you say not at all
valuable, somewhat valuable or very valuable?
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

176:
2013/10/24 13:52

Q18B

177:
2013/10/03 11:13

Q18C

178:
2013/10/03 11:14

Q18D

How valuable to this business are your CUSTOMERS as a source of new
information? Would you say not at all valuable, somewhat valuable or very
valuable?
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(How valuable to this business are) Other business people in your industry
(as a source of new information)?
(Would you say not at all valuable,
somewhat valuable or very valuable?)
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(How valuable to this business are)
Other business people NOT in your
industry (as a source of new information)? (Would you say not at all valuable,
somewhat valuable or very valuable?)
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

112

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179:
2013/10/03 11:14

Q18E

(How valuable to this business are) Business or trade association conferences
or publications (as a source of new information)? (Would you say not at all
valuable, somewhat valuable or very valuable?)
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

180:
2013/10/03 11:15

Q18F

181:
2013/10/03 11:15

Q18G

182:
2013/10/03 11:15

Q18H

(How valuable to this business are) Your own workers (as a source of new
information)? (Would you say not at all valuable, somewhat valuable or very
valuable?)
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(How valuable to this business is) Media? (such as newspapers, television,
and internet (as a source of new information)? (Would you say not at all
valuable, somewhat valuable or very valuable?)
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

113

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(How valuable to this business are) Private consultants (as a source of new
information)? (Would you say not at all valuable, somewhat valuable or very
valuable?)
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

183:
2013/10/24 13:54

Q18I

184:
2013/11/19 23:33

Q19A

(How valuable to this business are) The last one is
University extension,
community colleges, or business schools (as a source of new information)?
(Would you say not at all valuable, somewhat valuable or very valuable?)
Not at all valuable ....................................................................................................... 01
Somewhat valuable .................................................................................................... 02
Very valuable ................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Are your suppliers that are your most valuable sources of information, located
in your community, outside of your community within a reasonable drive (for
you), or beyond a reasonable drive (for you)?
=> +1
if Q18A<>3
In your community .................................................................................................... 01
Outside community within a reasonable drive (for you)........................... 02
Beyond a reasonable drive (for you) .................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

185:
2013/11/19 23:33

Q19B

114

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Appendix D. Survey Instruments

Are your customers that are your most valuable sources of information, located
in your community, outside of your community within a reasonable drive (for
you), or beyond a reasonable drive (for you)?
=> +1
if Q18B<>3
In your community .................................................................................................... 01
Outside community within a reasonable drive (for you)........................... 02
Beyond a reasonable drive (for you) .................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

186:
2013/11/19 23:34

Q19C

Are other business people in your industry that are your most valuable sources
of information, located in your community, outside of your community within a
reasonable drive (for you), or beyond a reasonable drive (for you)?
=> +1
if Q18C<>3
In your community .................................................................................................... 01
Outside community within a reasonable drive (for you)........................... 02
Beyond a reasonable drive (for you) .................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

187:
2013/11/19 23:34

Q19D

188:

Q20A

Are other business people not in your industry that are your most valuable
sources of information, located in your community, outside of your community
within a reasonable drive (for you), or beyond a reasonable drive (for you)?
=> +1
if Q18D<>3
In your community .................................................................................................... 01
Outside community within a reasonable drive (for you)........................... 02
Beyond a reasonable drive (for you) .................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

screen [template 12] -> Q20C

2013/11/21 13:34

font color="#0000FF" (IWR Note: On this screen move to the next answer
with the tab key or mouse click. Press [Enter] or click Next to go to the next
115

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Appendix D. Survey Instruments

screen.)/font Now I am asking about the approximate percent of 2012 final
shipments or billed services br that went to customers in each of these three
categories br locally, elsewhere in the United States, and Internationally. First
Locally (within a reasonable drive for you)? font color="#0000FF" (IWR Note:
Don't know = .07 Refused = .09) (IWR Note: These questions do allow 2
decimal places.)/font
$R.2 0.00 100.00

No sales in 2012 ........................................................................................................... -4
Q21 ........................................................................................................................................
Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

=>

189:
2013/11/20 02:30

Q20B

Elsewhere in the United States (beyond a reasonable drive for you)?
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

190:
2013/11/20 20:53

Q20C

and Internationally? font color="#0000FF"
should be 100%.)font

(Total

$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

191:
2013/10/03 13:51

Q20ACALC

Carries the percent for Q20A with negative numbers (missings values) set to 0
(zero). Used in Q20SU.
$R.2 0.00 100.00

=> *
if IF(Q20A>=0,Q20A,0)

116

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Appendix D. Survey Instruments

192:
2013/10/03 13:52

Q20BCALC

Carries the percent for Q20B with negative numbers (missings values) set to 0
(zero). Used in Q20SU.
$R.2 0.00 100.00

=> *
if IF(Q20B>=0,Q20B,0)

193:
2013/10/03 13:52

Q20CCALC

Carries the percent for Q20C with negative numbers (missings values) set to 0
(zero). Used in Q20SU.
$R.2 0.00 100.00

=> *
if IF(Q20C>=0,Q20C,0)

194:
2013/10/03 13:53

Q20SU

Sums Q20ACALC-Q20CCALC
$R.2 0.00 100.00

=> *
if SMR(0,Q20ACALC,Q20BCALC,Q20CCALC)

195:
2013/10/07 17:22

Q20CH

I'm sorry, but those percents do not add up to 100% (Approximately what
percent of 2012 final shipments or billed services went to . . .) These are the
numbers I have: <Q20ACALC>% went to local customers within a reasonable
drive <Q20BCALC>% went to customers in the rest of the United States and
<Q20CCALC>% went to international customers. Totaling <Q20SU>% Are
there any of those you would like to change?
=> +0
else => Q21
if (Q20SU<99 OR Q20SU>101 )
Changes % to local customers ............................................................................... 01
=> /Q20A
Changes % to U.S. customers ................................................................................. 02
=> /Q20B
Changes % to international customers.............................................................. 03
=> /Q20C
Go with the numbers given..................................................................................... 04
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

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196:
2013/11/20 20:23

Q21

Was this location in business in 2007?
=> Q23
else => Q21
if Q02 > 2007
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

=> Q23
=> Q23
=> Q23

197:

Q21A

screen [template 12] -> Q21C

2013/11/21 13:35

font color="#0000FF" (IWR Note: On this screen move to the next answer
with the tab key or mouse click. Press [Enter] or click Next to go to the next
screen.)/font Now I am asking about your best guess of the percent of 2007
final shipments or billed services br that went to customers in each of these
same three categories br locally, elsewhere in the United States, and
Internationally. First
Locally (within a reasonable drive for you)? font
color="#0000FF" (IWR Note: Don't know = .07 Refused = .09) (IWR Note:
These questions do allow 2 decimal places)/font
$R.2 0.00 100.00

No sales in 2007 ........................................................................................................... -3
Q23 ........................................................................................................................................
Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

198:
2013/11/20 02:30

=>

Q21B

Elsewhere in the United States (beyond a reasonable drive for you)?
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

199:
2013/11/20 20:54

Q21C

118

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Appendix D. Survey Instruments

Finally, Internationally? font color="#0000FF"
should be 100%.)font

(Total

$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

200:
2013/10/03 11:24

Q21ACALC

Carries the percent for Q21A with negative numbers (missings values) set to 0
(zero). Used in Q21SU.
$R.2 0.00 100.00

=> *
if IF(Q21A>=0,Q21A,0)

201:
2013/10/03 11:24

Q21BCALC

Carries the percent for Q21B with negative numbers (missings values) set to 0
(zero). Used in Q21SU.
$R.2 0.00 100.00

=> *
if IF(Q21B>=0,Q21B,0)

202:
2013/10/03 11:24

Q21CCALC

Carries the percent for Q21C with negative numbers (missings values) set to 0
(zero). Used in Q21SU.
$R.2 0.00 100.00

=> *
if IF(Q21C>=0,Q21C,0)

203:
2013/10/03 11:25

Q21SU

Sums Q21ACALC-Q21CCALC
$R.2 0.00 100.00

=> *
if SMR(0,Q21ACALC,Q21BCALC,Q21CCALC)

204:
2013/10/07 17:21

Q21CH
119

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Appendix D. Survey Instruments

I'm sorry, but those percents do not add up to 100% (What is your best guess
of the percent of 2007 final shipments or billed services that went to local
customers . . .) These are the numbers I have: <Q21ACALC>% went to local
customers within a reasonable drive <Q21BCALC>% went to customers in the
rest of the United States and <Q21CCALC>% went to international customers.
Totaling <Q21SU>% Are there any of those you would like to change?
=> +0
else => Q22A
if (Q21SU<99 OR Q21SU>101 )
Changes % to local customers ............................................................................... 01
=> /Q21A
Changes % to U.S. customers ................................................................................. 02
=> /Q21B
Changes % to international customers.............................................................. 03
=> /Q21C
Go with the numbers given..................................................................................... 04
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

205:
2013/10/03 10:59

Q22A

In 2012 what percent of goods and services sold by this business were sold to
other businesses?
$R.2 0.00 100.00

No sales in 2012 ........................................................................................................... -4
Q23 ........................................................................................................................................
Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

206:
2013/10/03 11:03

=>

Q22B

In 2012 what percent of goods and services sold by your business were sold to
government?
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

207:
2013/10/03 11:04

Q22C

120

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Appendix D. Survey Instruments

In 2012 what percent of goods and services sold by your business were sold to
individuals?
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

208:
2013/10/07 18:35

Q22ACALC

Carries the percent for Q22A with negative numbers (missings values) set to 0
(zero). Used in Q22SU.
$R.2 0.00 100.00

=> *
if IF(Q22A>=0,Q22A,0)

209:
2013/10/07 18:35

Q22BCALC

Carries the percent for Q22B with negative numbers (missings values) set to 0
(zero). Used in Q22SU.
$R.2 0.00 100.00

=> *
if IF(Q22B>=0,Q22B,0)

210:
2013/10/07 18:36

Q22CCALC

Carries the percent for Q22C with negative numbers (missings values) set to 0
(zero). Used in Q22SU.
$R.2 0.00 100.00

=> *
if IF(Q22C>=0,Q22C,0)

211:
2013/10/07 18:36

Q22SU

Sums Q22CALC-Q22CALC
$R.2 0.00 100.00

=> *
if SMR(0,Q22ACALC,Q22BCALC,Q22CCALC)

212:
2013/10/07 17:43

Q22CH
121

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Appendix D. Survey Instruments

I'm sorry, but those percents do not add up to 100% (In 2012, what percent of
goods and services sold by this business were sold to . . .) These are the
numbers I have: <Q22ACALC>% were sold to other businesses <Q22BCALC>%
were sold to government and <Q22CCALC>% were sold to individuals.
Totaling <Q22SU>% Are there any of those you would like to change?
=> +0
else => Q23
if (Q22SU<99 OR Q22SU>101 )
Changes % sold to other businesses ................................................................... 01
=> /Q22A
Changes % sold to government ............................................................................ 02
=> /Q22B
Changes % sold to individuals .............................................................................. 03
=> /Q22C
Go with the numbers given..................................................................................... 04
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

213:
2013/08/29 15:33

Q23

214:
2013/10/03 10:00

Q24

Is the CURRENT market for your products or services growing, stable, declining,
mixed (that is some are declining and others are growing), or are you uncertain?
Growing .......................................................................................................................... 01
Stable ............................................................................................................................... 02
Declining......................................................................................................................... 03
Mixed ............................................................................................................................... 04
Uncertain........................................................................................................................ 05
Refuse ............................................................................................................................... -9

Does this business require workers to DOCUMENT good work practices and
lessons learned?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

215:
2013/08/29 15:33

Q25

122

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Appendix D. Survey Instruments

How often does this business monitor customer satisfaction through analysis of
complaints, customer satisfaction surveys, focus groups, or other methods?
Would you say never, occasionally or regularly?
Never................................................................................................................................ 01
Occasionally .................................................................................................................. 02
Regularly ........................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

216:
2013/08/29 15:33

Q26

217:
2013/11/19 21:45

Q27A

218:
2013/11/19 21:48

Q27B

How often are processes changed to fix problems identified through customer
complaints? Would you say never, occasionally or regularly?
Never................................................................................................................................ 01
Occasionally .................................................................................................................. 02
Regularly ........................................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Next I am going to ask about any new services and methods that this business
might have introduced in the past 3 years. In the past 3 years did this business
produce any new or significantly improved goods (or products)?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

(New services and methods that this business might have introduced in the past
3 years.) In the past 3 years, did this business provide any new or significantly
improved services?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

123

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Appendix D. Survey Instruments

219:
2013/11/19 21:48

Q27C

(New services and methods that this business might have introduced in the past
3 years.) New or significantly improved methods of manufacturing or
producing goods or services?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

220:
2013/11/19 21:50

Q27D

221:
2013/11/19 21:50

Q27E

222:
2013/11/19 21:50

Q27F

(New services and methods that this business might have introduced in the past
3 years.) New or significantly improved logistics, delivery, or distribution
methods for your inputs, goods, or services?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

(New services and methods that this business might have introduced in the past
3 years.) New or significantly improved support activities for your processes?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

124

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(New services and methods that this business might have introduced in the past
3 years.) The last one is New or significant improvements in your marketing
methods?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

223:
2013/10/03 15:53

Q28A

224:
2013/10/03 15:53

Q28B

225:
2013/11/19 21:37

Q29SK

226:
2013/10/24 14:03

Q29A

In the past 3 years, did this business have any improvement or innovation
activities that were abandoned?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

In the past 3 years, did this business have any improvement or innovation
activities that were incomplete?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Programmer; if all of the Q27A through Q27F are no, dk, rf AND Q28a=2,D,R
and Q28b=2,D,R, ask go to Q29A else go to Q30A)
=> Q30A
else => Q29A
if Q27A=01 OR Q27B=01 OR Q27C=01 OR Q27D=01 OR Q27E=01 OR Q27F=01
OR Q28A=01 OR Q28B=01

125

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Please tell us why improvement or innovation activities have not been
necessary or possible for this business?
Enter response............................................................................................................. 01 O => Q35A
Don't know ..................................................................................................................... -7
=> Q35A
Not applicable ............................................................................................................... -8
=> Q35A
Refuse ............................................................................................................................... -9
=> Q35A

227:
2013/11/20 20:22

Q30A

228:
2013/08/29 15:33

Q30B

229:
2013/08/29 15:33

Q30C

Now I am going to read a list of improvements you may have made to any new
or significantly improved GOODS OR SERVICES sold by this business. In 2012,
did this business sell any new or significantly improved GOODS OR SERVICES
with improved performance?
=> Q30A
else => Q33A
if Q27A=01 OR Q27B=01
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

In 2012, did this business sell any new or significantly improved GOODS OR
SERVICES that were more user-friendly?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In 2012, did this business sell any new or significantly improved GOODS OR
SERVICES that) Reduced costs?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

230:
2013/08/29 15:33

Q30D

126

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Appendix D. Survey Instruments

(In 2012, did this business sell any new or significantly improved GOODS OR
SERVICES with) New features?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

231:
2013/10/24 14:04

Q30E

232:
2013/11/15 13:13

Q31

233:
2013/11/20 20:57

Q32

(In 2012, did this business sell any new or significantly improved GOODS OR
SERVICES with) The last one is New service capabilities?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

In the past 3 years, did this business start selling any new or significantly
improved goods or services BEFORE your competitors in at least one of your
markets? (Please include all products even if it was available in another
market.)
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Uncertain........................................................................................................................ 03
Refuse ............................................................................................................................... -9

In 2012, what percent of this business's SALES came from new or significantly
improved GOODS OR SERVICES? font color="#0000FF" (IWR Note: Question
does allow 2 decimal places.)/font
$R.2 0.00 100.00

Don't know ..................................................................................................................... -7
.................................................................................................................................................
Refuse ............................................................................................................................... -9
.................................................................................................................................................

234:
2013/10/24 14:05

Q33A

127

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In the past 3 years, did this business engage in any of the following innovationrelated activities? The first one is In-house research and development, to
increase knowledge or devise innovations?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

235:
2013/10/24 14:06

Q33B

236:
2013/10/24 14:10

Q33C

237:
2013/10/24 14:11

Q33D

(Did this business engage in any of the following innovation-related activities?)
The next one is In the past 3 years did this business purchase research and
development from research organizations or other branches of this business?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, did this business engage in any of the following innovationrelated activities?) (The next one is) Conduct in-house design activities to
improve aesthetics of product or a product's packaging?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, did this business engage in any of the following innovationrelated activities?) (The next one is) Purchase design services?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

238:
2013/10/24 14:12

Q33E

128

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Appendix D. Survey Instruments

(In the past 3 years, did this business engage in any of the following innovationrelated activities?) (The next one is)
Purchase machinery, equipment,
computers, or software to implement innovations?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

239:
2013/10/24 14:12

Q33F

240:
2013/10/24 14:12

Q33G

241:
2013/10/24 14:13

Q33H

(In the past 3 years, did this business engage in any of the following innovationrelated activities?) (The next one is) Purchase or license patents or inventions
to implement innovations?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, did this business engage in any of the following innovationrelated activities?) (The next one is)
Purchase knowledge or expertise to
implement innovations?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, did this business engage in any of the following innovationrelated activities?) (The next one is) Plan, engineer, design, or conduct other
development work to implement innovations?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

242:
2013/10/24 14:13

Q33I

129

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Appendix D. Survey Instruments

(In the past 3 years, did this business engage in any of the following innovationrelated activities?) (The next one is)
Train staff to develop or introduce
innovations?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

243:
2013/10/24 14:14

Q33J

244:
2013/10/24 14:18

Q34A

245:
2013/10/24 14:23

Q34B

246:
2013/10/24 14:26

Q34C

(In the past 3 years, did this business engage in any of the following innovationrelated activities?) The last one is Market research, advertising, or other
marketing activities linked to implementing innovations?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

In the current environment, if excess cash were available, how likely would this
business use these funds to provide additional training of workers? Would you
say not at all likely, probably, or most definitely?
Not at all likely ............................................................................................................. 01
Probably ......................................................................................................................... 02
Most definitely ............................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the current environment, if excess cash were available,) How likely would
this business use these funds to repay debt? Would you say not at all likely,
probably, or most definitely?
Not at all likely ............................................................................................................. 01
Probably ......................................................................................................................... 02
Most definitely ............................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

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(In the current environment, if excess cash were available,) (How likely would
this business use these funds to) Provide a reserve or cushion? (Would you say
not at all likely, probably, or most definitely?)
Not at all likely ............................................................................................................. 01
Probably ......................................................................................................................... 02
Most definitely ............................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

247:
2013/10/24 14:26

Q34D

248:
2013/10/24 14:27

Q34E

(In the current environment, if excess cash were available,) (How likely would
this business use these funds to) Fund additional innovation projects? (Would
you say not at all likely, probably, or most definitely?)
Not at all likely ............................................................................................................. 01
Probably ......................................................................................................................... 02
Most definitely ............................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the current environment, if excess cash were available,) (How likely would
this business use these funds to) The last one is Fund additional investment
projects such as replacing old equipment or for expansion? (Would you say not
at all likely, probably, or most definitely?)
Not at all likely ............................................................................................................. 01
Probably ......................................................................................................................... 02
Most definitely ............................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

249:
2013/08/29 15:33

Q35A

Please tell me if this business produces products or provides services in any of
the following five green sectors. Does this business produce renewable energy?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

131

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Appendix D. Survey Instruments

250:
2013/10/07 12:02

Q35B

(Please tell me if this business produces products or provides services in any of
the following five green sectors.) Does this business increase energy efficiency?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

251:
2013/10/07 12:02

Q35C

252:
2013/10/07 12:02

Q35D

253:
2013/10/24 14:28

Q35E

(Please tell me if this business produces products or provides services in any of
the following five green sectors.) (Does this business) Conserve natural
resources?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Please tell me if this business produces products or provides services in any of
the following five green sectors.) (Does this business) Prevent, reduce or clean
up pollution?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Please tell me if this business produces products or provides services in any of
the following five green sectors.) (Does this business) The last one is Produce
clean transportation fuels?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

254:
2013/10/03 15:59

Q36

132

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Appendix D. Survey Instruments

In the past 3 years, did this business participate in any patent applications?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

255:
2013/10/03 15:59

=> Q37A
=> Q37A
=> Q37A

Q36A

In the past 3 years, how many patent applications did this business participate
in?
$E 1 99

Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

256:
2013/10/24 14:28

Q36B

In the past 3 years, how many patents were awarded?
$E 0 99

Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

257:
2013/10/03 16:01

Q37A

258:
2013/10/07 15:42

Q37B

In the past 3 years, did this business register an industrial design?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

In the past 3 years, did this business Register a trademark?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

259:
2013/10/03 16:01

Q37C

133

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Appendix D. Survey Instruments

(In the past 3 years, did this business) Produce materials eligible for copyright?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

260:
2013/10/24 14:31

Q37D

261:
2013/11/20 21:00

Q38

262:
2013/10/07 13:54

Q39

(In the past 3 years, did this business) The last one is Use trade secret
protections? font color="#0000FF" (DEF: "Trade secret protections such as
non-disclosure agreements, or non-compete clauses, or sought remedies for
misappropriation")/font
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

During the economic recession period of 2008 and 2009, to what extent did this
business commit resources to innovate? Would you say this business increased
resources for innovation activities, there was no change in innovation
resources, or was there a delay or decrease in resources for innovation?
Increase resources for innovation activities ................................................... 01
There was no change in innovation resources ............................................... 02
Delay or decrease resources for innovation.................................................... 03
Not applicable, e.g. not in business at that time............................................. 04
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Compared to 2012, in this current year (2013) would you say resources for
innovations at this business have been increased, kept the same or decreased?
Increased ........................................................................................................................ 01
Kept the same............................................................................................................... 02
Decreased ...................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

263:
2013/10/03 16:04

Q40A
134

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Appendix D. Survey Instruments

In the past 3 years, has this business increased the variety of goods or services
it has offered?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

264:
2013/10/03 16:05

Q40B

265:
2013/10/03 16:05

Q40C

266:
2013/10/03 16:05

Q40D

267:
2013/10/03 16:06

Q40E

In the past 3 years, has this business increased their market share or entered
new markets?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, has this business) Begun exporting goods or services?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, has this business) Reduced time to respond to customer
needs?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, has this business) Improved flexibility of production or
service provision?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9
135

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268:
2013/10/03 16:06

Q40F

(In the past 3 years, has this business) Increased capacity of production or
service provision?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

269:
2013/10/03 16:06

Q40G

270:
2013/10/03 16:07

Q40H

271:
2013/10/03 16:07

Q40I

272:
2013/10/24 12:39

Q05A

(In the past 3 years, has this business) Reduced labor costs per unit output?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, has this business) Reduced materials and energy required
per unit output?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(In the past 3 years, has this business)
Improved worker satisfaction or
reduced worker turnover?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

136

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Appendix D. Survey Instruments

Please tell me how important each of the following factors are for locating this
business in this community. The first one is Owner-ties to the area. Would
you say this factor was not important, somewhat important, or very important
for locating this business in this community?
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

273:
2013/11/20 21:00

Q05B

274:
2013/10/24 12:41

Q05C

(Please tell me how important each of the following factors are for locating this
business in this community.) The next one is Availability of low-cost labor.
Would you say this factor was not important, somewhat important, or very
important? (for locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

(Please tell me how important each of the following factors are for locating this
business in this community.) (The next one is) Available skilled labor pool.
(Would you say this factor was not important, somewhat important, or very
important for locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

275:
2013/10/24 12:41

Q05D

137

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Appendix D. Survey Instruments

(Please tell me how important each of the following factors are for locating this
business in this community.) (The next one is)
Access to transportation.
(Would you say this factor was not important, somewhat important, or very
important for locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

276:
2013/10/24 12:41

Q05E

277:
2013/10/24 12:42

Q05F

(Please tell me how important each of the following factors are for locating this
business in this community.) (The next one is) Access to broadband or high
speed internet. (Would you say this factor was not important, somewhat
important, or very important for locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

(Please tell me how important each of the following factors are for locating this
business in this community.) (The next one is)
Access to material inputs.
(Would you say this factor was not important, somewhat important, or very
important for locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

278:
2013/10/24 12:42

Q05G

138

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Appendix D. Survey Instruments

(Please tell me how important each of the following factors are for locating this
business in this community.) (The next one is) Access to customers. (Would
you say this factor was not important, somewhat important, or very important
for locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

279:
2013/10/24 12:43

Q05H

280:
2013/10/24 12:43

Q05I

(Please tell me how important each of the following factors are for locating this
business in this community.) (The next one is)
Government incentives.
(Would you say this factor was not important, somewhat important, or very
important for locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

(Please tell me how important each of the following factors are for locating this
business in this community.) (The next one is) Low taxes. (Would you say
this factor was not important, somewhat important, or very important for
locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

281:
2013/10/24 12:43

Q05J

139

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Appendix D. Survey Instruments

(Please tell me how important each of the following factors are for locating this
business in this community.) The last one is Strong or growing local economy.
(Would you say this factor was not important, somewhat important, or very
important for locating this business in this community?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

282:
2013/11/19 23:58

Q41A

283:
2013/11/19 23:59

Q41B

Next we would like to ask about other factors related to this business's location.
For each one please tell us whether it is not a problem, a minor problem, or a
major problem for this business's ability to compete. The first one is Zoning
or development regulations. Is this not a problem, a minor problem, or a major
problem for this business?
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Other factors related to this business's location.) The next one is Vitality of
the local economy. Is this not a problem, a minor problem, or a major problem
for this business?
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

284:
2013/11/19 23:59

Q41C

140

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Appendix D. Survey Instruments

(Other factors related to this business's location.) (The next one is) Access to
financial, legal, and other business services. (Is this not a problem, a minor
problem, or a major problem for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

285:
2013/11/19 23:59

Q41D

286:
2013/11/19 23:59

Q41E

(Other factors related to this business's location.) (The next one is) Access to
equipment and software suppliers. (Is this not a problem, a minor problem,
or a major problem for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Other factors related to this business's location.) (The next one is) Access to
training courses. (Is this not a problem, a minor problem, or a major problem
for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

287:
2013/11/19 23:59

Q41F

(Other factors related to this business's location.) (The next one is) Access to
transportation or freight forwarding facilities and services.
(Is this not a
problem, a minor problem, or a major problemfor this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

141

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288:
2013/11/19 23:59

Q41G

(Other factors related to this business's location.) (The next one is)
Availability of broadband or high speed internet.
(Is this not a problem, a
minor problem, or a major problem for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

289:
2013/11/20 00:00

Q41H

290:
2013/11/20 00:00

Q41I

291:
2013/11/20 00:00

Q41J

(Other factors related to this business's location.) (The next one is)
Local
availability of mobile or cellular service.
(Is this not a problem, a minor
problem, or a major problem for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Other factors related to this business's location.) (The next one is)
Local
roads and bridges. (Is this not a problem, a minor problem, or a major problem
for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

142

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Appendix D. Survey Instruments

(Other factors related to this business's location.) (The next one is) Cost of
facilities and land. (Is this not a problem, a minor problem, or a major problem
for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

292:
2013/11/20 00:00

Q41K

293:
2013/11/20 00:00

Q41L

(Other factors related to this business's location.) (The next one is)
Attractiveness of the area to managers and professionals.
(Is this not a
problem, a minor problem, or a major problem for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Other factors related to this business's location.) (The next one is) Quality
of primary and secondary schools. (Is this not a problem, a minor problem, or
a major problem for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

294:
2013/11/20 00:00

Q41M

(Other factors related to this business's location.) (The next one is)
Environmental regulations. (Is this not a problem, a minor problem, or a major
problem for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

143

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295:
2013/11/20 00:00

Q41N

(Other factors related to this business's location.) The last one is State and
local tax rates. (Is this not a problem, a minor problem, or a major problem
for this business?)
Not a problem .............................................................................................................. 01
A minor problem......................................................................................................... 02
A major problem ......................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

296:
2013/11/19 22:37

Q42A1

297:
2013/11/19 22:37

Q42A2

Please tell me how involved in promoting business are the following
institutions in your community. The first one is Development effort by the
local government at the village, town, or city level.
Is it not at all active,
somewhat active, or very active within your community?
Not at all active ............................................................................................................ 01
Somewhat active ......................................................................................................... 02
Very active ..................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

The next one is Development effort by the local government at the county level.
Is it not at all active, somewhat active, or very active within your community?
Not at all active ............................................................................................................ 01
Somewhat active ......................................................................................................... 02
Very active ..................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

298:
2013/11/19 22:38

Q42A3

144

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Appendix D. Survey Instruments

(The next one is development effort by the local government at the) Regional
or multi-county level. (Is it not at all active, somewhat active, or very active
within your community?)
Not at all active ............................................................................................................ 01
Somewhat active ......................................................................................................... 02
Very active ..................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

299:
2013/11/19 22:38

Q42B

300:
2013/11/19 22:39

Q42C

301:
2013/11/19 22:39

Q42D

(Business promotion by institutions in your community.) (The next one is)
Business promotion by business associations (such as the Chamber of
Commerce). (Is it not at all active, somewhat active, or very active within your
community?)
Not at all active ............................................................................................................ 01
Somewhat active ......................................................................................................... 02
Very active ..................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Business promotion by institutions in your community.) (The next one is)
College, university, or extension support for local business (includes Vo-tech).
(Is it not at all active, somewhat active, or very active within your community?)
Not at all active ............................................................................................................ 01
Somewhat active ......................................................................................................... 02
Very active ..................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

145

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(Business promotion by institutions in your community.) (The next one is)
Community foundations or nonprofit organizations. (Is it not at all active,
somewhat active, or very active within your community?)
Not at all active ............................................................................................................ 01
Somewhat active ......................................................................................................... 02
Very active ..................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

302:
2013/11/19 22:40

Q42E

303:
2013/11/19 22:40

Q42F

(Business promotion by institutions in your community.) (The next one is)
Local investors. (Is it not at all active, somewhat active, or very active within
your community?)
Not at all active ............................................................................................................ 01
Somewhat active ......................................................................................................... 02
Very active ..................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Business promotion by institutions in your community.) The last one is
Banks. (Is it not at all active, somewhat active, or very active within your
community?)
Not at all active ............................................................................................................ 01
Somewhat active ......................................................................................................... 02
Very active ..................................................................................................................... 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

304:
2013/10/24 14:46

Q42AA

How much civic leadership does THIS business provide in your community. Is
it none, some, or a lot?
None ................................................................................................................................. 01
Some................................................................................................................................. 02
A lot .................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

146

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305:
2013/08/29 15:33

Q05AA

Please tell me how important each of the following factors are for making this
community an attractive place to work. The first one is Opportunities for
outdoor recreation. Would you say this factor was not important, somewhat
important, or very important for making this community an attractive place to
work?
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

306:
2013/11/20 21:10

Q05AB

307:
2013/08/29 15:33

Q05AC

308:
2013/10/24 16:46

Q05AD

(Please tell me how important each of the following factors are for making this
community an attractive place to work. ) The next one is Scenic beauty such
as natural or architectural beauty.
Would you say this factor was not
important, somewhat important, or very important? (for making this
community an attractive place to work?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

(Please tell me how important each of the following factors are for making this
community an attractive place to work. ) (The next one is) Climate. (Would
you say this factor was not important, somewhat important, or very important
for making this community an attractive place to work?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

147

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(Please tell me how important each of the following factors are for making this
community an attractive place to work. ) (The next one is) Access to arts and
entertainment.
(Would you say this factor was not important, somewhat
important, or very important for making this community an attractive place to
work?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

309:
2013/10/24 16:47

Q05AE

310:
2013/10/25 09:50

Q05AF

311:
2013/08/29 15:33

Q43

(Please tell me how important each of the following factors are for making this
community an attractive place to work. ) (The next one is) Quality of local
schools. (Would you say this factor was not important, somewhat important,
or very important for making this community an attractive place to work?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

(Please tell me how important each of the following factors are for making this
community an attractive place to work. ) The last one is Access to health care.
(Would you say this factor was not important, somewhat important, or very
important for making this community an attractive place to work?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

148

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Appendix D. Survey Instruments

Do you have a good understanding of the decisions that led to the founding of
this business?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44A
Don't know ..................................................................................................................... -7
=> Q44A
Refuse ............................................................................................................................... -9
=> Q44A

312:
2013/10/07 14:26

Q43A

313:
2013/08/29 15:33

Q43B

314:
2013/10/24 14:47

Q44A

Was this business originally founded around a new or customized product or
service that was created by one of the founders of this business?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44A
Don't know ..................................................................................................................... -7
=> Q44A
Refuse ............................................................................................................................... -9
=> Q44A

Thinking about this new or customized product or service, why was it originally
developed? Was it because one of the founders created it for personal use, one
of the founders created it for use at a previous job or business, or one of the
founders identified a business opportunity?
One of the founders created it for personal use............................................. 01
One of the founders created it for use at a previous job or business .... 02
One of the founders identified a business opportunity .............................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

The final section of the survey is to assess which types of governmentsponsored programs are the most helpful to businesses. In the past 3 years,
has this business used direct loans from a government agency (such as a USDA
B&I Direct Loan)?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44B
Don't know ..................................................................................................................... -7
=> Q44B
Refuse ............................................................................................................................... -9
=> Q44B

315:
2013/10/24 14:48

Q44A1

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How important were direct loans from government agencies (such as a USDA
B&I Direct Loan)? Was this program not important, somewhat important, or
very important?
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

316:
2013/10/24 14:50

Q44B

317:
2013/10/24 14:51

Q44B1

318:
2013/11/19 21:54

Q44C

(Assess which types of government-sponsored programs are the most helpful
to businesses.) The next one is In the past 3 years, has this business used
government insurance or guarantee for loans (such as SBA 7(a) Loan Program)?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44C
Don't know ..................................................................................................................... -7
=> Q44C
Refuse ............................................................................................................................... -9
=> Q44C

How important were government insurance or guarantee for loans (such as SBA
7(a) Loan Program)? Was this program not important, somewhat important,
or very important?
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Assess which types of government-sponsored programs are the most helpful
to businesses.) (The next one is) (In the past 3 years, has this business used)
Revolving loan funds run by a nonprofit or government organization?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44D
Don't know ..................................................................................................................... -7
=> Q44D
Refuse ............................................................................................................................... -9
=> Q44D

319:
2013/10/24 14:52

Q44C1
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How important were revolving loan funds run by a nonprofit or government
organization? (Was this program not important, somewhat important, or very
important?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

320:
2013/11/19 21:55

Q44D

321:
2013/10/24 14:55

Q44D1

(Assess which types of government-sponsored programs are the most helpful
to businesses.) (The next one is) (In the past 3 years, has this business used)
Tax incentives by state or local government, including enterprise zones, urban
revitalization areas, or Tax Increment Financing Districts?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44E
Don't know ..................................................................................................................... -7
=> Q44E
Refuse ............................................................................................................................... -9
=> Q44E

How important were tax incentives by state or local government, including
enterprise zones, urban revitalization areas, or Tax Increment Financing
Districts?
(Was this program not important, somewhat important, or very
important?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

322:
2013/11/19 21:56

Q44E

(Assess which types of government-sponsored programs are the most helpful
to businesses.) (The next one is) (In the past 3 years, has this business used)
Government-assisted industrial parks or business incubators?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44F
Don't know ..................................................................................................................... -7
=> Q44F
Refuse ............................................................................................................................... -9
=> Q44F

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323:
2013/10/24 14:56

Q44E1

How important were government-assisted industrial parks or business
incubators? (Was this program not important, somewhat important, or very
important?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

324:
2013/11/19 21:57

Q44F

325:
2013/10/24 14:57

Q44F1

(Assess which types of government-sponsored programs are the most helpful
to businesses.) (The next one is) (In the past 3 years, has this business used)
Government-funded technology assistance programs?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44G
Don't know ..................................................................................................................... -7
=> Q44G
Refuse ............................................................................................................................... -9
=> Q44G

How important were government-funded technology assistance programs?
(Was this program not important, somewhat important, or very important?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

326:
2013/11/19 22:00

Q44G

(Assess which types of government-sponsored programs are the most helpful
to businesses.) (The next one is) (In the past 3 years, has this business used)
Government-assisted worker-training programs?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q44H
Don't know ..................................................................................................................... -7
=> Q44H
Refuse ............................................................................................................................... -9
=> Q44H

152

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327:
2013/10/24 14:57

Q44G1

How important were government-assisted worker-training programs?
this program not important, somewhat important, or very important?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Was

328:
2013/11/19 22:01

Q44H

329:
2013/10/24 14:58

Q44H1

330:
2013/10/03 16:12

Q45

(Assess which types of government-sponsored programs are the most helpful
to businesses.) (In the past 3 years, has this business used) The last one is
National Innovation Marketplace?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45
Don't know ..................................................................................................................... -7
=> Q45
Refuse ............................................................................................................................... -9
=> Q45

How important was the National Innovation Marketplace? (Was this program
not important, somewhat important, or very important?)
Not important .............................................................................................................. 01
Somewhat important ................................................................................................ 02
Very important ............................................................................................................ 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

Did this business try to borrow money for any purpose in the past 3 years?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

331:
2013/10/03 16:17

=> Q47
=> Q47
=> Q47

Q45A

153

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Did this business try to borrow money for any purpose in the past 3 years from
a commercial bank?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45B
Don't know ..................................................................................................................... -7
=> Q45B
Refuse ............................................................................................................................... -9
=> Q45B

332:
2013/08/29 15:33

Q45A1

333:
2013/10/24 14:59

Q45B

334:
2013/11/15 13:15

Q45B1

Did this business receive all, some, or none of the funding applied for from the
commercial bank?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

The next one is Did this business try to borrow money for any purpose in the
past 3 years from a savings and loan or credit union?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45C
Don't know ..................................................................................................................... -7
=> Q45C
Refuse ............................................................................................................................... -9
=> Q45C

Did this business receive all, some, or none of the funding applied for from the
savings and loan or credit union?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

335:
2013/10/24 15:00

Q45C

154

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(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Finance or leasing company?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45D
Don't know ..................................................................................................................... -7
=> Q45D
Refuse ............................................................................................................................... -9
=> Q45D

336:
2013/08/29 15:33

Q45C1

337:
2013/10/24 15:00

Q45D

338:
2013/08/29 15:33

Q45D1

Did this business receive all, some, or none of the funding applied for from the
finance or leasing company?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Insurance or mortgage company?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45E
Don't know ..................................................................................................................... -7
=> Q45E
Refuse ............................................................................................................................... -9
=> Q45E

Did this business receive all, some, or none of the funding applied for from the
insurance or mortgage company?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

339:
2013/10/24 15:01

Q45E

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(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Family or friends?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45F
Don't know ..................................................................................................................... -7
=> Q45F
Refuse ............................................................................................................................... -9
=> Q45F

340:
2013/08/29 15:33

Q45E1

341:
2013/10/24 15:01

Q45F

342:
2013/10/07 14:38

Q45F1

Did this business receive all, some, or none of the funding applied for from
family or friends?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Federal, state, or local government?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45G
Don't know ..................................................................................................................... -7
=> Q45G
Refuse ............................................................................................................................... -9
=> Q45G

Did this business receive all, some, or none of the funding applied for from a
federal, state, or local government?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

343:
2013/10/24 15:01

Q45G

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(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Credit or advance from a customer?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45H
Don't know ..................................................................................................................... -7
=> Q45H
Refuse ............................................................................................................................... -9
=> Q45H

344:
2013/08/29 15:33

Q45G1

345:
2013/10/24 15:02

Q45H

346:
2013/08/29 15:33

Q45H1

Did this business receive all, some, or none of the funding applied for from a
credit or advance from a customer?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Angel capital funding?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45I
Don't know ..................................................................................................................... -7
=> Q45I
Refuse ............................................................................................................................... -9
=> Q45I

Did this business receive all, some, or none of the funding applied for from angel
capital funding?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

347:
2013/10/24 15:02

Q45I

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(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Venture capital funding?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45J
Don't know ..................................................................................................................... -7
=> Q45J
Refuse ............................................................................................................................... -9
=> Q45J

348:
2013/08/29 15:33

Q45I1

349:
2013/10/24 15:03

Q45J

350:
2013/08/29 15:33

Q45J1

351:
2013/10/24 15:03

Q45K

Did this business receive all, some, or none of the funding applied for from
venture capital funding?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Personal sources of funds, other than personal
credit cards?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45K
Don't know ..................................................................................................................... -7
=> Q45K
Refuse ............................................................................................................................... -9
=> Q45K

Did this business receive all, some, or none of the funding applied for from
personal sources of funds, other than personal credit cards?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

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(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Personal home equity loan?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45L
Don't know ..................................................................................................................... -7
=> Q45L
Refuse ............................................................................................................................... -9
=> Q45L

352:
2013/08/29 15:33

Q45K1

353:
2013/10/24 15:04

Q45L

354:
2013/08/29 15:33

Q45L1

Did this business receive all, some, or none of the funding applied for from a
personal home equity loan?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(Did this business try to borrow money from this source for any purpose in the
past 3 years?) (The next one is) Other personal loan?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q45M
Don't know ..................................................................................................................... -7
=> Q45M
Refuse ............................................................................................................................... -9
=> Q45M

Did this business receive all, some, or none of the funding applied for from some
other personal loan?
All ...................................................................................................................................... 01
Some................................................................................................................................. 02
None ................................................................................................................................. 03
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

355:
2013/10/24 15:04

Q45M

159

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(Did this business try to borrow money from this source for any purpose in the
past 3 years?) The last one is Personal credit card?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

356:
2013/10/24 15:06

Q46A

357:
2013/10/24 15:06

Q46B

358:
2013/11/19 22:48

Q46C

359:
2013/11/19 22:50

Q46D

How were the funds that this business borrowed or wanted to borrow to be
used? The first one is Were they for cash flow or operating costs?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(How were the funds this business borrowed or attempted to borrow to be
used?) The next one is Were they for real estate or structures?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(How were the funds this business borrowed or attempted to borrow to be
used?) (The next one is) (Were they for) Replacement of old industrial plant
location, equipment, or vehicles?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

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(How were the funds this business borrowed or attempted to borrow to be
used?) (The next one is) (Were they for) Investment in additional plant,
equipment, or vehicles?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

360:
2013/11/19 22:50

Q46E

361:
2013/11/19 22:50

Q46F

362:
2013/11/19 22:51

Q46G

(How were the funds this business borrowed or attempted to borrow to be
used?) (The next one is) (Were they for) Repayment of debt?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(How were the funds this business borrowed or attempted to borrow to be
used?) (The next one is) (Were they for) A reserve or cushion?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(How were the funds this business borrowed or attempted to borrow to be
used?) (The next one is) (Were they for) Inventory?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

363:
2013/11/19 22:51

Q46H

161

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(How were the funds this business borrowed or attempted to borrow to be
used?) (The next one is) (Were they for) Funding innovation projects?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

364:
2013/11/19 22:52

Q46I

365:
2013/10/03 16:30

Q47

366:
2013/08/29 15:33

Q47A

(How were the funds this business borrowed or attempted to borrow to be
used?) (Were they for) The last one is Investment in intangible assets such,
as branding, training, or design?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

In the past 3 years, were business profits (retained earnings) used to finance
this business?
Yes ..................................................................................................................................... 01
No ...................................................................................................................................... 02
=> Q48
Don't know ..................................................................................................................... -7
=> Q48
Refuse ............................................................................................................................... -9
=> Q48

Compared with borrowed funds, how important were business profits for
funding investment? Would you say more important, less important or equally
important?
More important ........................................................................................................... 01
Less important ............................................................................................................. 02
Equally important ...................................................................................................... 03
Don't know ..................................................................................................................... -7
Not applicable ............................................................................................................... -8
Refuse ............................................................................................................................... -9

367:
2013/10/03 16:33

Q48

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Which of the following best describes your current position? Mid level manager,
senior manager, executive or owner, or other?
Mid level manager ...................................................................................................... 01
Senior manager ........................................................................................................... 02
Executive or owner .................................................................................................... 03
Other (Please describe)............................................................................................ 04 O
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

368:
2013/08/29 15:33

Q49

369:
2013/10/07 15:55

Q50

Which best describes your familiarity with how innovation is carried out in this
business? Would you say you are not familiar, slightly familiar, moderately
familiar, strongly familiar, or completely familiar?
Not familiar ................................................................................................................... 01
Slightly familiar ........................................................................................................... 02
Moderately familiar ................................................................................................... 03
Strongly familiar ......................................................................................................... 04
Completely familiar ................................................................................................... 05
Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

(What is your gender?)
font color="#0000FF"
(IWR: Only ask if
necessary.)/font
Male .................................................................................................................................. 01
Female ............................................................................................................................. 02
Refuse ............................................................................................................................... -9

370:
2013/11/20 21:15

Q51

How many years have you worked at this business? font color="#0000FF"
(IWR Note: Question does allow 2 decimal places.)/font
$R.2 0.00 99.99

Don't know ..................................................................................................................... -7
Refuse ............................................................................................................................... -9

371:
2013/10/07 14:51

THX
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That is my last question. Thank you so much for taking the time to talk with me
today. If you have any additional comments about this survey or innovation in
general I can note them now.
Yes, comments ............................................................................................................... 1 O
No comments.................................................................................................................. 2

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Proposed Prior Letter for Full Study
April xx, 2014
«CONTACT»
«BNAME»
«ADDR1» «UNIT»
«CITY» «STATE» «ZIP»«dash»«ZIP4»
Dear «CONTACT»:
We are writing to let you know that the Economic Research Service of the U.S. Department of Agriculture has
asked us to contact you for an important national study of businesses. The goal of this study is to increase our
knowledge on how businesses stay effective and what types of things can help businesses meet new needs that
arise.
The Department of Agriculture provides many programs aimed at helping all types of businesses throughout the
country but they would like to do more. We hope this study helps government understand how it can be helpful.
It is critical to understand the linkages of what keeps businesses vital and thriving and the availability of resources.
To complete the survey, type this web page address in your Internet browser’s address bar (not the Google or
Yahoo search bar), and then type in the following access code:
http://opinion.wsu.edu/business2014/
Access Code: «RESPID»
We hope you will take the time to complete this important survey. Gaining a full understanding of the situation
U.S. firms are facing in today’s economy depends upon you and others like yourself. Your responses will be kept
strictly confidential and your name will not be connected to your answers in any way.
If your business is no longer in operation, please call at the numbers below so we can remove your business
from our future contact list.
Web responses save taxpayers’ money. Expenses to mail or telephone to collect this important information can
be considerable, so your response saves taxpayers and the USDA money. If we do not hear from you, we will
contact you again. If you respond now, money will not be wasted by contacting businesses who are no longer
operational.
If you have any questions, please feel free to contact us at 1-800-833-0867 or sesrcweb7@wsu.edu and we will be
happy to assist you.
Thank you in advance for your help. We appreciate it very much. A small token of appreciation is enclosed with
this letter as a way of saying thank you.
Sincerely,

Danna L. Moore Ph.D.
Principal Investigator

165

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Pilot Study Contact Sequence

166

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Interviewer FAQ’s
ERSR10 2013 Pilot Study FAQ’S
National Survey of Business Competitiveness
SESRC 800#: 1-800-833-0867

Q.

HOW DID YOU GET MY NAME/PHONE NUMBER?

A.

Your name was obtained from the Bureau of Labor Statistics (BLS) who provided a list of
nationwide business phone numbers.

Q.

WHAT IS THE PURPOSE OF THIS STUDY?

A.

The main purpose of this study is to collect data over a 10 week period from up to 5,300
respondents in rural tradable business sectors such as manufacturing and professional
services. The information will contribute to a better understanding of how increasing
international competition and the increasing knowledge intensity of economic activity in the
U.S. are affecting the economic vitality of rural areas- and the conditions associated with
effective adjustment to these pressures.

Q.

WHO IS SPONSORING THIS STUDY? WHO IS FUNDING THE SURVEY?

A.

The study is funded by the Economic Research Service (ERS) of the United States
Department of Agriculture. The Economic Research Service is responsible for producing
economic and social science information to serve the general public, and for helping
Congress and the administration develop and evaluate programs for rural areas.

Q.

WHO IS THE PERSON RESPONSIBLE FOR THE STUDY?

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A.

The people responsible for the study at SESRC are Danna Moore and Yi-Jen Wang and Kent
Miller. You can contact them by calling 1-800-833-0867 and mention that you calling about
the Business Competitiveness Study. You can also e-mail them at yijen_wang@mail.wsu.edu or kent.miller@wsu.edu.

Q.

HOW MANY PEOPLE WILL BE PARTICIPATING?

A.

We will be attempting to interview about 5,300 businesses across the United States. The
interview is being conducted from mid-November through January.

Q.

CAN I COMPLETE THE SURVEY ONLINE?

A.

You can access the survey online at www.opinion.wsu.edu/business and your access code is
(case ID).

Q.

WHO ARE YOU? WHO IS CONDUCTING THIS INTERVIEW?

A.

I am (a student) working part-time for the Social and Economic Sciences Research Center
(SESRC) at Washington State University. The Economic Research Service (ERS) at the United
States Department of Agriculture (USDA) has contracted with us to conduct the actual
interviews to collect necessary information for the study.

Q.

HOW WILL MY ANSWERS BE USED AND WILL THEY BE KEPT CONFIDENTIAL?

A.

The Economic Research Service (ERS) of the United States Department of Agriculture will
share the results with other Federal and State agencies. These agencies will use the results to
help develop programs that will benefit businesses in America. The results will be made
available to the public.
I want to assure you that all information that may identify you will be protected during the
data collection process, and then destroyed. Your answers will be combined so that no one
individual’s answers can be identified in the final results.

Q.

WHO CAN I CONTACT WITH QUESTIONS OR TO VERIFY THE LEGITIMACY OF THIS STUDY?

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A.

I would be glad to give you our telephone number here at the SESRC, which you can call and
ask to speak to my supervisor. The number is 1-800-833-0867.
You may also visit our website at www.sesrc.wsu.edu

If respondent asks for name of supervisor
My supervisor’s name is.... (Tony Hernandez and Tim Lensing)
Q.

IS THIS CONFIDENTIAL?

A.

Yes. Your telephone number will be removed from the data set after the survey is completed.
Also, maintaining confidentiality is extremely important to the success of our research center,
because we conduct many surveys. Therefore, we are very careful to protect your privacy.

Q.

CAN I GET A COPY OF THE RESULTS?

A.

I can take down your name and address and the information will be provided to the project
sponsor with your request for a copy of the results. This information will be provided
separately and will not be linked to your answers.
(Interviewer: This is done by pressing the Results button)

Q.

RESPONDENT IS REGISTERED ON THE DO NOT CALL LIST?

A.

The Do Not Call list applies to sales or telemarketing calls only. We are not selling anything
and our sole purpose for calling is to do research to gather information and opinions for
decision makers. Your opinions are extremely valuable and we would really appreciate your
help with this project.
For further information regarding the National Do Not Call Registry you can go to the
following web site www.donotcall.gov

.

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Refusal Preventions
I know your time is valuable and I want to do the interview at a convenient time for you. I could give
you a call at (suggest alternate days and times). Or you can complete the survey online at
opinion.wsu.edu/business. Your online access code is <RESPID>.
I know your time is valuable but we are only contacting a limited number of businesses in your
industry. The results from this study will be used by the Department of Agriculture to enhance its
programs aimed at making U.S. businesses more resilient. We can start the interview now and call
you back if you have to leave at any time.
I understand that you are very busy. I can give you the website and your access code so that you can
complete the survey online at a time that is more convenient for you. The website is
opinion.wsu.edu/business and your access code is <ID>.
Your answers will be kept strictly confidential and information you provide will not be linked to
you or your business. We are calling a limited number of business in your industry and your
opinion would greatly help the Department of Agriculture to enhance its programs aimed at making
U.S. businesses more resilient. Your opinions and information cannot be replaced within this study,
due to the limited number of businesses that we will be contacting.
Answering Machine Message
Hello, I am calling on behalf of the Department of Agriculture about a national study of business. For
your convenience the study can be completed online at opinion.wsu.edu/business using <RESPID>
as your access code. Or you can call us at 1-800-833-0867 and mention the National Survey of
Business Competitiveness and case number <RESPID>. Thank you for your time
Project Specifications
(This section is updated by data collection to list the issues and items to be covered during the project
training)
The project is scheduled to be completed by 01/31/2014.
We are looking to obtain 3000 or more completed interviews.
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The survey is expected to take 30-35 minutes to complete.
We are calling to speak to the person most knowledgeable about that company? (For example, the
number of employees, financial standing, business decisions, etc.?)
This is a nationwide sample with primarily daytime calling. Calling will occur between 5am and
5pm. With most of the calling occurring before 3pm.
CAUTION: When setting callbacks make sure you set them according to the respondent’s time.
There is a web survey so you can offer the web site to respondents so they can complete the survey
online. Make sure to code the case as WB. Let the respondent know we will call them back in one
week to see if they had any questions about the online survey.
Survey is only being conducting in English.
Respondents who speak Spanish only code as LS
Respondents who speak another language other than English and Spanish code as LG.
Describe sample being called. Listed sample provided by BLS and the sample from the 1996 survey.
We are making 12 call attempts.
We will be monitoring 5% of all completed interviews.
We are leaving one answering machine message.
*Ineligible cases are defined as:
Company has less than 5 employees (IE)
No one over the age of 18 (I2)
Out of business (I3)
Company does not operate in the USA (I4)
Company Policy to not do surveys (CP)
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Sending emails with links to respondents procedures

We do NOT have respondent’s email addresses so if they want us to send an email with a link you
need to click on the Email button on top of the right upper corner of the screen. On the next screen
(WhoTo) you need to ask for their email address. You MUST verify the spelling of the email, do not
simply read back the email as words.
Then code the case as EB
The emails will be sent out right away.

173

</pre><Table class="table"><tr><Td>File Type</td><td>application/pdf</td></tr><tr><Td>File Title</td><td>2000 WASHINGTON STATE</td></tr><tr><Td>Author</td><td>Marion K Landry</td></tr><tr><Td>File Modified</td><td>2014-04-18</td></tr><tr><Td>File Created</td><td>2014-04-18</td></tr></table></div></div></div><hr>
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