Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201407-3124-001

OMB: 3124-0015

Federal Form Document

ICR Details
3124-0015 201407-3124-001
Historical Active
MSPB
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
New collection (Request for a new OMB Control Number)   No
Regular
Approved without change 08/04/2014
Retrieve Notice of Action (NOA) 07/21/2014
  Inventory as of this Action Requested Previously Approved
08/31/2017 36 Months From Approved
500 0 0
1,500 0 0
0 0 0

The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration's commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between MSPB and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

US Code: 44 USC 3501 Name of Law: Paperwork Reduction Act
  
None

Not associated with rulemaking

  79 FR 19929 04/10/2014
79 FR 41707 07/07/2014
No

1
IC Title Form No. Form Name
Generic Clearance for the Collection of Qualtitative Feedback for Agency service Delivery

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 500 0 0 500 0 0
Annual Time Burden (Hours) 1,500 0 0 1,500 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Changing Regulations
No
Small business or other small entities may be involved in these efforts but MSPB will minimize the burden on them of information collections approved under this clearance by sampling, asking for readily available information, and using short, easy-to-complete information collection instrumentents.

$43,250
No
No
No
No
No
Uncollected
Darryl Aaron 202 254-4474 darryl.aaron@mspb.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/21/2014


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