Form EIB 15-01 EIB 15-01 Ex-Im Point of Service (POS) Survey

Survey Draft
Our records indicate that you recently accepted Ex-Im Bank's quote for an export credit
insurance policy. We would like to ask you a few questions about this particular transaction, so
that we can improve service. The following survey is voluntary. Your answers will be kept
confidential to the extent provided by law. The survey should take less than two minutes to
complete. Thank you for your participation!
1. Did you accomplish what you set out to do in conducting this transaction with Ex-Im
Bank?
Yes No N/A

2. To what extent do you agree/disagree with the following statements?
Strongly
Agree Neutral Disagree Strongly
agree
Disagree
Explanations of the application
process matched my actual
experiences.
Written instructions provided
within the policy application were
clear and understand able.
Ex-Im Bank's processing time met
with my expectations.

N/A

3. How much effort did you personally have to put forth to complete this transaction with ExIm Bank?
Far less than Less than
As much as
More than
Far more
N/A
expected
expected
expected
expected
than
expected
1
2
3
4
5
0

Additional comments (optional)

Thank you for participating. To submit this survey, please click the “Done” button, below.