A longitudinal survey intended to
improve the quality of FEMA services that measures satisfaction
with FEMA information, support, interactions with FEMA, assistance
and timeliness, and help in correlation with expectations and
recovery over time.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Stds.
For the Program Effectiveness
& Recovery Survey, the previously approved burden hours were
2,400. The current estimated annual hour burden is 2,979 hours,
resulting in an increase of 579 hours due to two reasons: 1) The
prior collection activity was based on 30 disasters per year, but
the current three year average has reduced to 22 disasters in this
collection, or an adjustment decrease from 30 to 22 disasters, with
a reduction of -429 burden hours; 2) plus inclusion of Focus Groups
with +1,008 burden hours. The total net burden increase of 579 is
overall an increase for the Program Effectiveness & Recovery
Survey.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.