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Federal Register / Vol. 79, No. 40 / Friday, February 28, 2014 / Notices

mechanisms that are designed to yield
quantitative results.
Average Expected Annual Number of
Activities: 10.
Respondents: 10,000.
Annual Responses: 10,000.
Frequency of Response: Once per
request.
Average Minutes per Response: 60.
Burden Hours: 10,000.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. All
comments will become a matter of
public record. Comments are invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information shall have practical utility;
(b) the accuracy of the agency’s estimate
of burden of the collection of
information; (c) ways to enhance the
quality, utility, and clarity of the
information to be collected; (d) ways to
minimize the burden of the collection of
information on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and (e) estimates of capital
or start-up costs and costs of operation,
maintenance, and purchase of services
to provide information.
Authority: Public Law 104–13.
Dated: February 25, 2014.
Dawn D. Wolfgang,
Treasury PRA Clearance Officer.
[FR Doc. 2014–04449 Filed 2–27–14; 8:45 am]
BILLING CODE 4810–70–P

DEPARTMENT OF THE TREASURY
Office of the Comptroller of the
Currency
Agency Information Collection
Activities: Comment Request; Renewal
of Generic Clearance for the Collection
of Qualitative Feedback on Agency
Service Delivery
Office of the Comptroller of the
Currency (OCC), Treasury.
ACTION: Notice and request for
comments.
AGENCY:

The OCC, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a continuing information
collection, as required by the Paperwork
Reduction Act of 1995 (PRA).
Under the PRA, Federal agencies are
required to publish notice in the
Federal Register concerning each

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SUMMARY:

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proposed collection of information,
including each proposed extension of an
existing collection of information and to
allow 60 days for public comment in
response to the notice.
In accordance with the requirements
of the PRA, the OCC may not conduct
or sponsor, and the respondent is not
required to respond to, an information
collection unless it displays a currently
valid Office of Management and Budget
(OMB) control number.
The OCC is soliciting comment
concerning the renewal of its
information collection titled, ‘‘Generic
Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery.’’
DATES: Comments must be submitted on
or before April 29, 2014.
ADDRESSES: Because paper mail in the
Washington, DC area and at the OCC is
subject to delay, commenters are
encouraged to submit comments by
email if possible. Comments may be
sent to: Legislative and Regulatory
Activities Division, Office of the
Comptroller of the Currency, Attention:
1557–0248, 400 7th Street SW., Suite
3E–218, Mail Stop 9W–11, Washington,
DC 20219. In addition, comments may
be sent by fax to (571) 465–4326 or by
electronic mail to regs.comments@
occ.treas.gov. You may personally
inspect and photocopy comments at the
OCC, 400 7th Street SW., Washington,
DC 20219. For security reasons, the OCC
requires that visitors make an
appointment to inspect comments. You
may do so by calling (202) 649–6700.
Upon arrival, visitors will be required to
present valid government-issued photo
identification and to submit to security
screening in order to inspect and
photocopy comments.
All comments received, including
attachments and other supporting
materials, are part of the public record
and subject to public disclosure. Do not
enclose any information in your
comment or supporting materials that
you consider confidential or
inappropriate for public disclosure.
FOR FURTHER INFORMATION CONTACT: You
can request additional information or a
copy of the collection from Johnny
Vilela or Mary H. Gottlieb, OCC
Clearance Officers, (202) 649–5490,
Legislative and Regulatory Activities
Division, Office of the Comptroller of
the Currency, 400 7th Street SW.,
Washington, DC 20219.
SUPPLEMENTARY INFORMATION: Under the
PRA (44 U.S.C. 3501–3520), Federal
agencies must obtain approval from the
OMB for each collection of information
they conduct or sponsor. ‘‘Collection of
information’’ is defined in 44 U.S.C.

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3502(3) and 5 CFR 1320.3(c) to include
agency requests or requirements that
members of the public submit reports,
keep records, or provide information to
a third party. Section 3506(c)(2)(A) of
the PRA (44 U.S.C. 3506(c)(2)(A))
requires Federal agencies to provide a
60-day notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of an existing collection of
information, before submitting the
collection to OMB for approval. To
comply with this requirement, the OCC
is publishing notice of the proposed
collection of information set forth in
this document.
The OCC is proposing to extend OMB
approval of the following information
collection:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Control No.: 1557–0248.
Description: The information
collection activity provides a means to
garner qualitative customer and
stakeholder feedback in an efficient,
timely manner, in accordance with the
Federal government’s commitment to
improving service delivery. Qualitative
feedback is information that provides
useful insights on perceptions and
opinions, but does not include
statistical survey or quantitative results
that can be attributed to the population
of study. This qualitative feedback
provides insights into customer or
stakeholder perceptions, experiences,
and expectations; provides an early
warning of issues with service; and/or
focuses attention on areas where
communication, training, or changes in
operations might improve delivery of
products or services. These collections
allow for ongoing, collaborative, and
actionable communications between the
OCC, its customers, and stakeholders
while also directing feedback to
improve program management.
The solicitation of feedback targets
areas such as timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. The
information generated through the
responses is used to inform and plan
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, the
OCC will not have access to vital
feedback from customers and
stakeholders.
The OCC will submit a collection for
approval under this generic clearance
only if it meets the following
conditions:
• The collections are voluntary;

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Federal Register / Vol. 79, No. 40 / Friday, February 28, 2014 / Notices
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used only internally for general
service improvement and program
management purposes and is not
intended for release outside of the
agency (if released, the agency must
indicate the qualitative nature of the
information);
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information, meaning that
the collections will not be designed or
expected to yield statistically reliable
results or used to reach general
conclusions about the population of
study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
attributed to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs to
identify: The target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
conducting the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy

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information and will not ask questions
of a sensitive nature.
The OCC used this collection twice in
2013 to obtain feedback from vendors
following OCC outreach sessions. It
allowed OCC business units to solicit
feedback from participants at outreach
events, access the participants’
experiences, and make adjustments to
future outreach events. Specifically, it
allowed the OCC to generate
Congressional reports on the ‘‘successes
achieved and challenges faced by the
agency in operating minority and
women outreach programs.’’ 12 U.S.C.
5452(e).
Type of Review: Regular review.
OMB Control No.: 1557–0248.
Type of Review: Regular review.
Affected Public: Businesses or other
for-profit.
Burden Estimate:
Average Expected Annual Number of
Activities: 3.
Average number of Respondents per
Activity: 3,000.
Total Annual Responses: 9,000.
Frequency of Response: Once per
request.
Average Minutes per Response: 10.
Total Annual Burden Hours: 1,500.
Comments submitted in response to
this notice will be summarized and
included in the request for OMB
approval. All comments will become a
matter of public record. Comments are
invited on:
(a) Whether the collection of
information is necessary for the proper
performance of the functions of the
OCC, including whether the information
has practical utility;
(b) The accuracy of the OCC’s
estimate of the burden of the
information collection;
(c) Ways to enhance the quality,
utility, and clarity of the information to
be collected;
(d) Ways to minimize the burden of
the collection on respondents, including
through the use of automated collection
techniques or other forms of information
technology; and
(e) Estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.
Dated: February 24, 2014.
Stuart E. Feldstein,
Director, Legislative and Regulatory Activities
Division.
[FR Doc. 2014–04403 Filed 2–27–14; 8:45 am]
BILLING CODE 4810–33–P

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11501

DEPARTMENT OF THE TREASURY
Office of the Comptroller of the
Currency
Agency Information Collection
Activities: Information Collection
Renewal; Comment Request; Capital
Adequacy Standards
Office of the Comptroller of the
Currency (OCC), Treasury.
ACTION: Notice and request for comment.
AGENCY:

The OCC, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a continuing information
collection, as required by the Paperwork
Reduction Act of 1995 (PRA).
Under the PRA, Federal agencies are
required to publish notice in the
Federal Register concerning each
proposed collection of information,
including each proposed extension of an
existing collection of information and to
allow 60 days for public comment in
response to the notice.
In accordance with the requirements
of the PRA, the OCC may not conduct
or sponsor, and the respondent is not
required to respond to, an information
collection unless it displays a currently
valid Office of Management and Budget
(OMB) control number.
The OCC is soliciting comment
concerning renewal of its information
collection titled, ‘‘Capital Adequacy
Standards.’’

SUMMARY:

Comments must be submitted on
or before April 29, 2014.
ADDRESSES: Because paper mail in the
Washington, DC area and at the OCC is
subject to delay, commenters are
encouraged to submit comments by
email if possible. Comments may be
sent to: Legislative and Regulatory
Activities Division, Office of the
Comptroller of the Currency, Attention:
1557–0318, 400 7th Street SW., Suite
3E–218, Mail Stop 9W–11, Washington,
DC 20219. In addition, comments may
be sent by fax to (571) 465–4326 or by
electronic mail to regs.comments@
occ.treas.gov. You may personally
inspect and photocopy comments at the
OCC, 400 7th Street SW., Washington,
DC 20219. For security reasons, the OCC
requires that visitors make an
appointment to inspect comments. You
may do so by calling (202) 649–6700.
Upon arrival, visitors will be required to
present valid government-issued photo
identification and to submit to security
screening in order to inspect and
photocopy comments.
DATES:

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