Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Generic Clearance Submission Template.doc Supplementary Document	2014-05-29
1535-0143 PART B-Supporting Statement.docx Supporting Statement B	2014-05-29
1535-0143 PART A-Supporting Statement (FS-2014).docx Supporting Statement A	2014-05-29

IC Document Collections

IC ID	Document Title	Status
220592	myRA Customer Experience Study Other-Draft Survey	New
219536	Treasury Retail Program Review Communications and Delivery Quantitative Research Other-Draft Survey	New
218837	Treasury Retail Program Savings Product Concept Quantitative Screening Research Other-Survey Questionnaire	New
218834	Treasury Retail Program Review Customer Experience Qualitative Research Other-Screener	New
218332	Treasury Retail Savings Primary Quantitative Research on Savings Needs of Americans Other-Draft Questionnaire	New
217941	Treasury Retail Savings Primary Qualitative Research on Points of Pain Other-Particpant Screener	New
215779	2015 Treasury Auction Satisfaction Survey Other-Survey	New
215498	Direct Express Mobile App Pilot Other-Potential Questions	New
215074	myRA Creative Testing Other-Screener for Consumers	New
214999	myRA Awareness Tracking Other-Draft Employer Survey	New
214271	Direct Express Mobile App Usability Testing_15Dec2014 Other-Screener	New
213262	myRA Employer Survey Phase 2 Other-survey	New
213172	Direct Express® Cardholder Satisfaction and Usage Tracking Survey Other-Survey Screener and Questions	New
212442	EFTPS Call Center Customer Satisfaction Survey Other-Survey Script	New

ICR Details

OMB Control No: 1530-0023	ICR Reference No: 201407-1530-025
Status: Historical Active	Previous ICR Reference No: 201103-1535-001
Agency/Subagency: TREAS/FISCAL	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/31/2014
	Date Received in OIRA: 07/31/2014
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2017	36 Months From Approved
Responses	10,000	0	10,000
Time Burden (Hours)	10,000	0	10,000
Cost Burden (Dollars)	0	0	0

---

Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 79076	12/27/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 24060	04/29/2014
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 14

IC Title	Form No.	Form Name
Direct Express® Cardholder Satisfaction and Usage Tracking Survey
Treasury Retail Savings Primary Qualitative Research on Points of Pain
myRA Customer Experience Study
Treasury Retail Savings Primary Quantitative Research on Savings Needs of Americans
Treasury Retail Program Review Customer Experience Qualitative Research
myRA Employer Survey Phase 2
EFTPS Call Center Customer Satisfaction Survey
myRA Creative Testing
Direct Express Mobile App Pilot
Treasury Retail Program Review Communications and Delivery Quantitative Research
Direct Express Mobile App Usability Testing_15Dec2014
2015 Treasury Auction Satisfaction Survey
myRA Awareness Tracking
Treasury Retail Program Savings Product Concept Quantitative Screening Research

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	10,000	10,000	0	0	0	0
Annual Time Burden (Hours)	10,000	10,000	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 05/29/2014

---