Generic Clearance for the Collection of Qualitative Feedback on the Export Import Bank of the United States (Ex-Im Bank) Service Delivery

ICR 201406-3048-011

OMB: 3048-0036

Federal Form Document

IC Document Collections
IC ID
Document
Title
Status
ICR Details
3048-0036 201406-3048-011
Historical Inactive 201202-3048-001
EXIMBANK EIB 11-01
Generic Clearance for the Collection of Qualitative Feedback on the Export Import Bank of the United States (Ex-Im Bank) Service Delivery
Revision of a currently approved collection   No
Regular
Improperly submitted and continue 07/17/2014
Retrieve Notice of Action (NOA) 06/11/2014
Agency will resubmit in the appropriate format.
  Inventory as of this Action Requested Previously Approved
06/30/2014 36 Months From Approved 07/31/2014
4,690 0 4,690
1,874 0 1,874
123,113 0 123,113

This collection of information is necessary to enable the Bank to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Bank's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management.

US Code: 12 USC 635 Name of Law: Export Import Bank Act of 1945 et seq
  
None

Not associated with rulemaking

  79 FR 52 03/18/2014
79 FR 107 06/04/2014
No

0

Yes
Miscellaneous Actions
No
The total number of responses requested is calculated for all the three years that the generic survey authorization will be in effect after its issuance.

$264,336
No
No
No
No
No
Uncollected
Toya Woods 202 565-3355 toya.woods@exim.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
06/11/2014


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