Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form 1 Customer Satisfaction Survey for the International Price Program data users. Form and Instruction	New
Form CC-302 Office of Federal Contract Compliance Programs Event Evaluation Form and Comment Cards Form and Instruction	New
1225-0088PublishedFRN-30Day(20140618).pdf Supplementary Document	2014-06-29
2014-06909.pdf Supplementary Document	2014-06-16
Draft_Generic_Clearance_Submission_Template(20110719).docx Supplementary Document	2014-06-29
1225-0088ssb(20140815).doc Supporting Statement B	2014-08-15
1225-0088ssa(20140630).docx Supporting Statement A	2014-06-30

IC Document Collections

IC ID	Document Title	Status
227669	Office of Federal Contract Compliance Programs Town Hall Other-Town Hall Questions	New
227280	Survey soliciting feedback on partnership for Safe + Sound Week Other-Partnership Survey	New
227202	Consumer Expenditure Surveys Microdata Users' Workshop Online Feedback Form Other-Customer Satisfaction Survey	New
227120	OFCCP Online Inquiry Intake Form Other-Screenshots	New
227049	Office of Federal Contract Compliance Programs Digital Engagement Subscriber Questions Other-Intake Form	New
226626	National Longitudinal Survey of Youth 1997 Other-Customer Satisfaction Survey	New
226316	Survey Soliciting Feedback on Participation in Safe + Sound Week Other-Questionnaire	New
226073	Occupational Safety and Health Administration National Fall Prevention Safety Stand Customer Feedback Other-Certificate	New
225635	Local Area Unemployment Statistics Customer Satisfaction Survey Instruction	New
225052	Customer Satisfaction Survey for the International Price Program data users. Form and Instruction	New
224664	Job Openings and Labor Turnover Survey New Imputation Methodology Other-Invitation	New
224450	Gen IC: OFCCP Help Desk Telephone Survey Other-Telephone Survey Questions	New
224283	Gen IC: Customer Satisfaction Email Survey Other-Gov Delivery Subscription Survey	New
223880	Email Subscription Customer Satisfaction Email Survey Other-Email Subscription Survey	New
223546	Gen IC: Acquisition 360 Other-survey	New
222659	Software Demonstration to Solicit Feedback on Usability of 14c Technology Other-Online Application Prototype	New
222658	Obtaining Customer Feedback on BLS's QCEW and BED Programs Other-Survey	New
222521	Obtaining Customer Feedback on BLS's Publication of Employment Data by Size of Firm Other-Instruction	New
222404	Survey for the DOL Enforcement Database website Other-DOL Enforcement Database Survey Screenshots	New
222333	Customer Satisfaction Survey Other-Dol.gov Survey Questions	New
221254	Benefits.gov Customer Satisfaction Survey and Comment Card Other-Survey Questions	New
221113	Job Corps Field Test of Revised Appendix 103 to the Policy and Requirements Handbook (PRH) Instruction	New
221108	Job Corps Field Test of an Observations of Readiness Tool for use by Admissions Staff Instruction	New
220900	OASAM Chief Procurement Officer (CPO) Customer Service and Accountability Survey Other-Survey Screenshots	New
220899	2016 OSHA National Fall Prevention Safety Stand Down Other-Certificate Survey Page	New
220892	Customer Feedback on the Competency Model Clearinghouse Other-Survey	New
220777	DOL OCIO 2016 Contractor SurveyService Delivery Other-Web Based Survey	New
218893	Women's Bureau Event Evaluation Other-Web-based Survey	New
218084	Office of Workers' Compensation Programs Services Stakeholder Survey Other-Telephone Survey	New
217158	Rate the Department of Labor: Pre-Award and Debriefing Satisfaction Survey Other-Web Survey	New
215842	OSHA-Participation in National Fall Prevention Safety Stand Down (NFPSSD) Feedback Survey Other-Web-based survey	New
215819	Homeless Veterans' Reintegration Program (HVRP) Grantee Survey Other-Web-based survey	New
213553	DOL Customer Relationship Management Feedback Survey Other-Web-based survey	New
213498	Office of Federal Contract Compliance Programs Needs Assessment and Satisfaction Survey Other-Web-based Survery	New
213035	Partnership on Employment & Accessible Technology (PEAT) Online Job Seeking Survey Other-Web-based Survey	New
212171	Occupational Safety and Health Administration Participation in National Fall Prevention Safety Stand Down Other-Web-page survey	New
212164	Office of Workers' Compensation Programs Services Stakeholder Surveys Other-Phone-based survey	New
212161	Veterans' Employment and Training Service Off Base Transition Training Participant Survey Other-Paper-based survey	New
212160	Employee Benefits Security Administration Health Benefits Education Outreach Survey Other-Web-based survey	New
212159	Employee Benefits Security Administration Getting it Right-Know Your Feduciary Responsibilities Survey Other-Mail Survey	New
212158	Occupational Safety and Health Administration Heat Stress Outreach Feedback Survey Other-Web-based survey	New
212157	Employment and Training Administration, Office of Foreign Labor Certification Ombudsman Program Stakeholder Feedback Other-Web Feedback Form	New
212156	Office of Federal Contract Compliance Programs Customer Experience Survey Other-Web-based survey	New
212050	Occupational Safety and Health Administration QuickTakes Survey Other-Web-based survey	New
211923	Office of Federal Contract Compliance Programs Event Evaluation Form and Comment Cards Form and Instruction	New
211919	Office of Disability Employment Policy Customer Service Follow-up: Workforce Recruitment Program Other-Web-based Survey	New
211918	Department of Labor Paperwork Reduction Act Web Page Comments Link Instruction	New
211911	Wage and Hour Division Family and Medical Leave Act Customer Experience Survey Other-Mail Survey	New
211910	Employment and Training Webinar Technical Assistance Customer Feedback Survey Other-Web-based Survey	New
211909	US Department of Labor National Contact Center Email Customer Satisfaction Survey Other-Web-based Survey	New

ICR Details

OMB Control No: 1225-0088	ICR Reference No: 201406-1225-002
Status: Historical Active	Previous ICR Reference No: 201104-1225-001
Agency/Subagency: DOL/DM	Agency Tracking No:
Title: Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 08/29/2014
	Date Received in OIRA: 06/30/2014
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.¿

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2017	36 Months From Approved	08/31/2014
Responses	447,751	0	300,000
Time Burden (Hours)	41,461	0	30,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 17579	03/28/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 34785	06/18/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 50

IC Title	Form No.	Form Name
Occupational Safety and Health Administration Participation in National Fall Prevention Safety Stand Down
Office of Federal Contract Compliance Programs Digital Engagement Subscriber Questions
Employment and Training Webinar Technical Assistance Customer Feedback Survey
Survey for the DOL Enforcement Database website
2016 OSHA National Fall Prevention Safety Stand Down
Employee Benefits Security Administration Health Benefits Education Outreach Survey
OSHA-Participation in National Fall Prevention Safety Stand Down (NFPSSD) Feedback Survey
Job Corps Field Test of an Observations of Readiness Tool for use by Admissions Staff
Obtaining Customer Feedback on BLS's QCEW and BED Programs
Customer Satisfaction Survey for the International Price Program data users.	1	International Price Program User Survey 2017
Survey soliciting feedback on partnership for Safe + Sound Week
Office of Federal Contract Compliance Programs Customer Experience Survey
Employment and Training Administration, Office of Foreign Labor Certification Ombudsman Program Stakeholder Feedback
Occupational Safety and Health Administration QuickTakes Survey
DOL Customer Relationship Management Feedback Survey
Gen IC: Acquisition 360
National Longitudinal Survey of Youth 1997
Consumer Expenditure Surveys Microdata Users' Workshop Online Feedback Form
Department of Labor Paperwork Reduction Act Web Page Comments Link
Employee Benefits Security Administration Getting it Right-Know Your Feduciary Responsibilities Survey
OASAM Chief Procurement Officer (CPO) Customer Service and Accountability Survey
DOL OCIO 2016 Contractor SurveyService Delivery
Customer Feedback on the Competency Model Clearinghouse
Job Corps Field Test of Revised Appendix 103 to the Policy and Requirements Handbook (PRH)
Office of Federal Contract Compliance Programs Needs Assessment and Satisfaction Survey
Gen IC: OFCCP Help Desk Telephone Survey
Local Area Unemployment Statistics Customer Satisfaction Survey
Benefits.gov Customer Satisfaction Survey and Comment Card
Office of Workers' Compensation Programs Services Stakeholder Surveys
Veterans' Employment and Training Service Off Base Transition Training Participant Survey
Job Openings and Labor Turnover Survey New Imputation Methodology
Occupational Safety and Health Administration National Fall Prevention Safety Stand Customer Feedback
Office of Workers' Compensation Programs Services Stakeholder Survey
Occupational Safety and Health Administration Heat Stress Outreach Feedback Survey
US Department of Labor National Contact Center Email Customer Satisfaction Survey
Obtaining Customer Feedback on BLS's Publication of Employment Data by Size of Firm
Customer Satisfaction Survey
Software Demonstration to Solicit Feedback on Usability of 14c Technology
Gen IC: Customer Satisfaction Email Survey
Partnership on Employment & Accessible Technology (PEAT) Online Job Seeking Survey
Rate the Department of Labor: Pre-Award and Debriefing Satisfaction Survey
Wage and Hour Division Family and Medical Leave Act Customer Experience Survey
Office of Disability Employment Policy Customer Service Follow-up: Workforce Recruitment Program
Office of Federal Contract Compliance Programs Event Evaluation Form and Comment Cards	CC-310, CC-302	Office of Federal Contract Compliance Programs Event Evaluation Form ,   Office of Federal Contract Compliance Programs Event Comment Card
Homeless Veterans' Reintegration Program (HVRP) Grantee Survey
Email Subscription Customer Satisfaction Email Survey
Survey Soliciting Feedback on Participation in Safe + Sound Week
OFCCP Online Inquiry Intake Form
Women's Bureau Event Evaluation
Office of Federal Contract Compliance Programs Town Hall

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	447,751	300,000	0	0	147,751	0
Annual Time Burden (Hours)	41,461	30,000	0	0	11,461	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Burden changes result from agency experience with the overall information collection since its inception and an anticipated increased use of customer feedback to improve customer service.

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Annual Cost to Federal Government: $933,200

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/30/2014

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