Attachment D - Confirmation communication.
Follow-up phone call once location, date, and times are confirmed
“Hello. This is [name] calling from Altarum Institute. We spoke with you recently about participating in our Falls Prevention focus group. The focus groups we are conducting in [location] will take place at [specific location] on [date]. Would that work for you?”
If no, “I understand. Thank you anyway. Have a great day.”
If yes, “Oh good. There are two sessions being held that day: one from [time to time] and the other from [time to time]. Which of those works best for you?”
“Thank you. The focus group should take no more than 90 minutes, and as a token of our appreciation, we will provide you with a $40 Amazon gift card. Please arrive by [15-30 minutes prior to official start time]. Do you have any questions?” If yes, answer questions.
“We will contact you two days ahead of the focus group as a reminder. How do you prefer we contact you, by phone or email?” Record preferred contact information if applicable.
“Thank you again. We appreciate your participation and look forward to meeting you on [date].”
Reminder
“Hello. We are calling to remind you about the focus group on preventing falls among older adults. We are looking forward to seeing you on [day of week, date] at [time] at [location]. Do you have any questions?”
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Angel, Karen C. (CDC/ONDIEH/NCIPC) |
| File Modified | 0000-00-00 |
| File Created | 2021-01-27 |