TSA Customer Comment Card

Forms and Documents

Document Name	Status
1652-0030 SS 2013.doc Supporting Statement A	2014-02-10
TOC_CommentCard.doc Supplementary Document	2012-01-27
30 Day FR.pdf Supplementary Document	2014-02-10
60 Day FR.pdf Supplementary Document	2014-02-10
Government Performance Results Act of 1993.doc Supplementary Document	2008-07-22

IC Document Collections

IC ID	Document Title	Status
210316	Civil Rights Other-On-Line Form	New
210315	Disability Other-On-line Form	New
210314	Talk to TSA Other-On-line form	New
20958	TSA Customer Comment Card Other-comment card	Modified

ICR Details

OMB Control No: 1652-0030	ICR Reference No: 201402-1652-001
Status: Historical Inactive	Previous ICR Reference No: 201204-1652-009
Agency/Subagency: DHS/TSA	Agency Tracking No:
Title: TSA Customer Comment Card
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 11/28/2014
	Date Received in OIRA: 04/30/2014
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2014	36 Months From Approved	04/30/2015
Responses	150,000	0	150,000
Time Burden (Hours)	12,500	0	12,500
Cost Burden (Dollars)	0	0	0

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Abstract: The Transportation Security Administration (TSA) is seeking renewal of the TSA Customer Comment Card information collection. The card is being used at airports for customer complaints, compliments, and suggestions.

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Authorizing Statute(s): PL: Pub.L. 0 - 0 1-11 Name of Law: Government Performance act of 1993
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 4856	01/21/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 37561	06/21/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
TSA Customer Comment Card
Talk to TSA
Disability
Civil Rights

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is an increase in burden due to the new automated web tool added to this collection.

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Annual Cost to Federal Government: $25,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/30/2014

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