This collection request is for the
United States Mint to conduct the second phase of research study
that aims to inventory the various multi-year spend trajectories
(e.g., spend increases substantially, spend decreases
substantially, customer stops purchasing altogether, etc.) observed
in the United States Mint customer base and to understand the
factors that contribute to these trajectories. The first phase of
this study has already started and consists of qualitative in-depth
interviews. This second phase uses the responses from the first
phase to inform a web-based quantitative survey.
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.