EIB14-01 Small Business Exporter Survey

2014 Small Business Exporter Survey
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2014 Small Business Exporter Survey
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These questions pertain to the status of your business today.
This question requires an answer.

1. What is the size (employee headcount) of your company?
1-5 employees
6-10 employees
11-25 employees
26-50 employees
51-100 employees
101-500 employees
500+ employees

This question requires an answer.

2. In which industry/industries is your company active? Please select all that apply. (A list of
industry groups can be found at http://www.census.gov/cgi-bin/sssd/naics/naicsrch? chart=2012)
Agriculture, Forestry, Fishing and Hunting (Such as crops, logging, and fishing)
Mining (Such as mining turbines, gas and oil productions and related services)
Construction (Such as road building, or structural steel erection)
Energy, Utilities and Power (Such as electric services, refuse systems, or sewage disposal)
Finance, Insurance and Real Estate (Such as depository institutions, commercial banks, or loan brokers)
Healthcare/Pharmaceutical Equipment Manufacturing (Such as magnetic resonance imaging, X-ray, CT
scanner, ultrasound equipment, or diagnostic/treatment/laboratory e q u i p m e n t)
Manufacturing and Sales of Other Capital Equipment (Such as waste water treatment, renewable PV, or fluid pumps and
motors, metal products, electronic components)
Manufacturing and Sales of Non-Capital Equipment (Such as wallpaper design, manufacturing of cement, medicine, soap,
rubber, etc.)

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2014 Small Business Exporter Survey

Other manufacturing (Such as food, textiles, or leather)
Public administration services (Such as administration of economic programs and consumer protection services)
Other services (Such as engineering services, direct mail advertising, repair, or educational services)
Information and Communication Service Providers (Such as Internet publishing and broadcasting)
Transportation (Such as school buses, or water transportation)
Other (please specify)

This question requires an answer.

3. What is your position or level of responsibility within your company?
Chief Executive
Financial Manager
Sales and Marketing Manager
Other (please specify below)

This question requires an answer.

4. Overall, how long has your company been exporting US-sourced goods and/or services?
1-3 years
4-5 years
6-10 years
11-15 years
16-25 years
Other (please specify below)
Additional Comments

This question requires an answer.

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2014 Small Business Exporter Survey

5. US-sourced exports accounted for what percentage of your company’s revenue last year?
1-20%
21-40%
41-60%
61-80%
More than 80%
Additional Comments

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2014 Small Business Exporter Survey

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These questions pertain to how your exporting business has changed over the past five years.
6. During the past five years, have your US-sourced exports grown, stayed about the same size, or
decreased?
Grown
Stayed about the same size
Decreased
Additional Comments

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2014 Small Business Exporter Survey

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7. To what extent have your US-sourced exports grown over the past five years?
(if the answer to Question 6 was "Grown," else this question is skipped)

1-24%
25-49%
50-74%
74-100%
More than 100%
N/A
Additional Comments

8. Over the past five years, how frequently has your company worked with Ex-Im Bank (e.g., to
purchase a new policy, guarantee, loan, etc.)?
Once before
Every few years
About once a year
Several times a year
Other (please specify)
Additional Comments

9. Before choosing Ex-Im Bank, did you explore other options for insurance?
Yes

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2014 Small Business Exporter Survey

No
Do not recall
Additional Comments

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2014 Small Business Exporter Survey

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8.a.You indicated you had explored other options for insurance before choosing Ex-Im Bank.
What were those options? Check all that apply. (If the answer to Question 8 was "Yes," else this question is
skipped)

Traditional banks, including community, savings and commercial banks
Private investors
Alternative financing including forfeiting, factoring, etc.
Private sector insurers
Other (please specify)
Additional Comments

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2014 Small Business Exporter Survey

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The following questions pertain to your experiences working with other Export Credit Agencies (ECAs).
9. Has your company worked with an export credit agency (ECA) other than Ex-Im Bank during
the past five years?
Yes
No
Don’t know

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2014 Small Business Exporter Survey

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9a. Thinking about your experience with other export credit agencies (ECAs) as compared to your
work with Ex-Im Bank, how satisfied are you with each of the following? (If the answer to Question 9 is
"Yes," else, the question is skipped)

Very satisfied

Satisfied

Neither satisfied nor
dissatisfied

Dissatisfied

Ex-Im Bank’s products
and services compared
to product offerings at
other ECAs.
Overall satisfaction with
Ex-Im Bank as
compared to other
ECAs.

Additional Comments

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Very dissatisfied

2014 Small Business Exporter Survey

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The next questions refer to how Ex-Im Bank’s assistance impacted your business.
10. To what extent do you agree/disagree with the following statements?
Neither Agree nor
Strongly Agree

Agree

Disagree

Disagree

Ex-Im Bank assistance
helped to initiate my
export business.
Ex-Im Bank assistance
helped to expand my
export business.
Ex-Im Bank assistance
had a positive impact
on employment in my
company.
Without Ex-Im Bank
assistance, my
business would not
have realized as many
export opportunities.
Ex-Im Bank assistance
helped position my
company for
conventional financing
in the future.

Additional Comments

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Strongly Disagree

2014 Small Business Exporter Survey

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2014 Small Business Exporter Survey

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The following questions pertain to the ease of doing business with Ex-Im Bank.
11. To what extent do you agree/disagree with the following?
Strongly agree

Agree

Neither agree nor
disagree

Disagree

Explanations of the
insurance product I
purchased matched my
actual experiences.
Written communications
surrounding how to work
with Ex-Im were clear
and understandable.
Transaction processing
time met with my
expectations.
Information/documentation
required in submitting my
application met with my
expectations.
I received regular status
updates while my
transactions were in
process.
Cost of insurance was
reasonable.

Additional comments

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Strongly disagree

2014 Small Business Exporter Survey

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2014 Small Business Exporter Survey

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12. When thinking about your interactions with Ex-Im Bank, how satisfied are you with each of the
following?
Very satisfied

Satisfied

Neither satisfied
nor dissatisfied

Dissatisfied

Very dissatisfied

Availability of information
on the website.
Interface with Ex-Im
Online, the IT
platform/application
process.
Documentation/information
requirements for
applications.
Availability of staff.
Knowledge of staff.
Staff's willingness to help.
Speed of claims
processing.

Additional comments

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N/A

2014 Small Business Exporter Survey

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2014 Small Business Exporter Survey

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Here are the final questions of the survey.
13. Generally speaking, how much effort do you personally have to put forth to complete
transactions with Ex-Im Bank?
Far less than expected

Less than expected

As much as expected

More than expected

Far more than expected

Dissatisfied

Extremely Dissatisfied

14. Please rate your overall satisfaction with Ex-Im Bank.
Extremely Satisfied

Satisfied

Neither Satisfied nor
Dissatisfied

15. Would you recommend Ex-Im Bank to another exporter?
Yes
No

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2014 Small Business Exporter Survey

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16. Thank you for participating. If you wish to do so, please feel free to use this space for any
additional comments before exiting the survey. If you would like someone from one of our
regional offices to contact you, please leave your name and full contact information in the space
below.

Thank you for participating! To submit this survey, please click the "Done" button below.
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information collection is xxxx-xxxx. The time required to complete this information collection is estimated
to average ten minutes per response, including the time to review instructions, search existing data
resources, gather the data needed, and complete and review the information collection. If you have
comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please
write to: Export-Import Bank, 811 Vermont Avenue, NW, Attn: VP of Customer Experience, Washington
DC 20571.

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