Information Collection for Qualitative Research

Forms and Documents

Document Name	Status
Mobile Financial Services for Underserved Consumer Focus Group Interview Protocol Generic Survey Form and Instruction	New
FDIC Mobile Financial Services Phases 3 and 4 Interviews Form and Instruction	New
Mobile Financial Services for Underserved Consumer Focus Group Interview Protocol Generic Survey Form and Instruction	New
Qualitative Research into Bank Strategies for Serving Unbanked and LMI Consumers - Phases 1 Form and Instruction	New
Focus Groups on Mobile Financial Services with Unbanked and Underbanked Consumers Form and Instruction	New
FR2-NEW Information Collection for Qualitative Research 2013-30617.pdf Supplementary Document	2013-12-31
SPST-0127 Part B Qualitative Research Supporting Statement_Part B_August 8 2014 (2).docx Supporting Statement B	2014-08-15
SPST Qualitative Researcht_Part A_final (rev. 10-16-14).docx Supporting Statement A	2014-10-16
2013-06-19_notice_03.pdf Supplementary Document	2013-12-18

IC Document Collections

IC ID	Document Title	Status
225322	Ombudsman Awareness and Effectiveness Survey Other-Survey questions	New
224445	2017 National Survey of Unbanked and Underbanked Households Cognitive Interview Protocol Instruction	New
219004	Mobile Financial Services for Underserved Consumer Focus Group Interview Protocol Generic Survey Form and Instruction	New
219002	FDIC Mobile Financial Services Phases 3 and 4 Interviews Form and Instruction	New
218815	Mobile Financial Services for Underserved Consumer Focus Group Interview Protocol Generic Survey Form and Instruction	New
216190	Qualitative Research into Bank Strategies for Serving Unbanked and LMI Consumers - Phases 1 Form and Instruction	New
216070	Focus Groups on Mobile Financial Services with Unbanked and Underbanked Consumers Form and Instruction	New

ICR Details

OMB Control No: 3064-0198	ICR Reference No: 201312-3064-009
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: FDIC	Agency Tracking No:
Title: Information Collection for Qualitative Research
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/16/2014
	Date Received in OIRA: 12/31/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2017	36 Months From Approved
Responses	760	0	0
Time Burden (Hours)	2,235	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The FDIC plans to collect information from consumers and financial services providers through qualitative research methods such as focus groups, in-depth interviews, and/or qualitative virtual methods. The information collected will be used to deepen the FDIC's understanding of the knowledge, experiences, behaviors, capabilities, and preferences of consumers of financial services. These qualitative research methods will also contribute to the FDIC's understanding of how consumers, including those who are financially underserved, engage in financial services. Interviews of financial services providers are intended to uncover details regarding the opportunities and challenges regarding the provision of an array of financial services and products.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 36779	06/19/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 77679	12/24/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
Mobile Financial Services for Underserved Consumer Focus Group Interview Protocol Generic Survey	N/A, N/A	FDIC Mobile Financial Services Phases 3 and 4 Interview Criteria 10-30-15 ,   FDIC Mobile Financial Services Phases 3 and 4 Discussion Guide
Qualitative Research into Bank Strategies for Serving Unbanked and LMI Consumers - Phases 1	N/A, N/A, N/A	Phase 2 Screener ,   Phase 2 Intake Survey ,   Phase 2 Discussion Guide
Mobile Financial Services for Underserved Consumer Focus Group Interview Protocol Generic Survey	N/A, N/A	FDIC Mobile Financial Services Phases 3 and 4 Interview Criteria ,   FDIC Mobile Financial Services Research Financial/Technology Professional Interviews In-Depth Interview Guide
Focus Groups on Mobile Financial Services with Unbanked and Underbanked Consumers	N/A, N/A, N/A	Recruitment Screener ,   Intake Survey ,   Discussion Guide
FDIC Mobile Financial Services Phases 3 and 4 Interviews	N/A, N/A	FDIC Mobile Financial Services Phases 3 and 4 Discussion Guide 11_20_15 ,   FDIC Mobile Financial Services Phases 3 and 4 Interview Criteria
Ombudsman Awareness and Effectiveness Survey
2017 National Survey of Unbanked and Underbanked Households Cognitive Interview Protocol

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	760	0	0	760	0	0
Annual Time Burden (Hours)	2,235	0	0	2,235	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a request for a new generic information collection.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/31/2013

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