This is a national telephone survey of
1,000 credit card holders as part of its study of mandatory
pre-dispute arbitration agreements, which is required under Section
1028(a) of the Dodd-Frank Wall Street Reform and Consumer
Protection Act, Public Law No. 111-203, Title XIV. The survey will
explore the extent of consumer awareness of dispute resolution
provisions in their agreements with credit card providers, as well
as consumers' assessments of such provisions. The survey will seek
information regarding consumers' perceptions and valuations of the
two primary forms of dispute resolution: arbitration and
litigation. The survey will not, however, gather data regarding
respondents' post-fact satisfaction with arbitration or litigation
proceedings.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.