Telephone Survey Exploring Consumer Awareness of and Perceptions Regarding Dispute Resolution Provisions in Credit Card Agreements

ICR 201306-3170-001

OMB: 3170-0046

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2014-09-03
Supporting Statement B
2014-09-03
Supporting Statement A
2014-09-03
IC Document Collections
IC ID
Document
Title
Status
207201 New
ICR Details
3170-0046 201306-3170-001
Historical Active
CFPB TI 10183
Telephone Survey Exploring Consumer Awareness of and Perceptions Regarding Dispute Resolution Provisions in Credit Card Agreements
New collection (Request for a new OMB Control Number)   No
Regular
Approved with change 09/04/2014
Retrieve Notice of Action (NOA) 05/29/2014
  Inventory as of this Action Requested Previously Approved
03/31/2015 6 Months From Approved
10,500 0 0
645 0 0
0 0 0

This is a national telephone survey of 1,000 credit card holders as part of its study of mandatory pre-dispute arbitration agreements, which is required under Section 1028(a) of the Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law No. 111-203, Title XIV. The survey will explore the extent of consumer awareness of dispute resolution provisions in their agreements with credit card providers, as well as consumers' assessments of such provisions. The survey will seek information regarding consumers' perceptions and valuations of the two primary forms of dispute resolution: arbitration and litigation. The survey will not, however, gather data regarding respondents' post-fact satisfaction with arbitration or litigation proceedings.

PL: Pub.L. 111 - 203 Title XIV Sec 1028(a) Name of Law: Dodd-Frank Wall Street Reform and Consumer Protection Act
  
None

Not associated with rulemaking

  78 FR 34352 06/07/2013
79 FR 30825 05/29/2014
Yes

1
IC Title Form No. Form Name
Telephone Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 10,500 0 0 10,500 0 0
Annual Time Burden (Hours) 645 0 0 645 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
New one-time survey.

$186,500
Yes Part B of Supporting Statement
No
No
No
No
Uncollected
Darrin King 202-693-4129 King.Darrin@dol.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/29/2014


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