USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey

Forms and Documents

Document Name	Status
Customer Survey postcard Spanish 4x6.pdf Supplementary Document	2010-05-07
Customer Survey postcard English 4x6.pdf Supplementary Document	2010-05-07
Customer Letter Sat Survey - Spanish.doc Supplementary Document	2010-05-07
Customer Letter Sat Survey - English.doc Supplementary Document	2010-05-07
0575-0187 Cust SurveySupporting Stmt.docx Supporting Statement A	2013-06-20
0575-0187 Part B - Collections of Information Employing Statistical Method 2013.docx Supporting Statement B	2013-05-31
0575-0187 Renewal Customer Survey Spreadsheet.doc Supplementary Document	2013-05-31

IC Document Collections

IC ID	Document Title	Status
2046	USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey Other-Survey	Modified

ICR Details

OMB Control No: 0575-0187	ICR Reference No: 201305-0575-003
Status: Historical Inactive	Previous ICR Reference No: 201004-0575-004
Agency/Subagency: USDA/RHS	Agency Tracking No:
Title: USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Improperly submitted	Conclusion Date: 09/12/2013
	Date Received in OIRA: 06/20/2013
Terms of Clearance: The Agency should submit this information collection under the USDA generic clearance for customer satisfaction surveys. When the Agency resubmits the instrument under the generic clearance, the Agency should address the following areas in addition to adhering to OMB Guidance: methodology, mode of collection, and the sample size.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date		36 Months From Approved	09/30/2013
Responses	0	0	6,000
Time Burden (Hours)	0	0	960
Cost Burden (Dollars)	0	0	0

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Abstract: The customer satisfaction survey is part of RHS, CSC's on-going service quality improvement program. The survey is intended to measure the quality of service that RHS customers receive when they contact CSC. The results will provide a benchmark for future surveys and improvements in customer satisfaction.

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Authorizing Statute(s): US Code: 31 USC Section 1106 and 1115 Name of Law: Government Performance and Results Act of 1993
   US Code: 5 USC Chapter 3 Section 306 Name of Law: Government Performance and Results Act of 1993
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 14961	03/08/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 35849	06/14/2013
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey

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Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $41,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/20/2013

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