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pdfIntroduction
This survey asks for your feedback on the quality of the BLS Central Information Staff responses to
inquiries and outreach. When answering, please think about your previous contacts with the BLS
Central Information Staff in terms of its quality of responses to inquiries and outreach services.
You are free to skip any question you don’t want to answer, and you will also have the opportunity to
give us more detailed, written comments about any subject.
Your participation in this survey is voluntary. We estimate that it will take you 10 minutes to complete
this survey. We are collecting this information under OMB Number 12250059. Without this currently
approved number, we could not conduct this survey. (Expiration: January 31, 2016).
Please submit this survey no later than October 31st.
If you have questions about this survey, please email: OPUBSS.
We appreciate your time and help. Thank you!
Click Next below to begin.
This survey is being administered by SurveyMonkey.com and resides on a server outside of the BLS
domain. Since the BLS cannot guarantee the protection of survey responses, we advise against
including any sensitive or personal information.
Data Inquiries
The first few questions cover how well the BLS Central Information Staff handled data inquiries.
1. Did you contact the BLS Central Information Staff by phone, email, or both?
j By phone
k
l
m
n
j By email
k
l
m
n
j Both phone and email
k
l
m
n
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2. How would you describe your interaction with BLS Central Information Staff on each of
the following dimensions?
Very favorable
Favorable
Neutral
Unfavorable
Very unfavorable
Not applicable
Helpfulness
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Timeliness of response
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Correctness of response
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Politeness
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Professionalism
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
Appropriateness of referral
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
j
k
l
m
n
to someone else
3. Please explain your responses:
5
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Data Inquiries
4. If you have contacted the BLS Central Information Staff on several occasions, was the
quality of the response(s) consistent among the staff?
j Almost always
k
l
m
n
j Usually
k
l
m
n
j Sometimes
k
l
m
n
j Rarely
k
l
m
n
j Almost never
k
l
m
n
j Not applicable
k
l
m
n
5. How likely are you to recommend the BLS Central Information Staff services to others?
j Very likely
k
l
m
n
j Likely
k
l
m
n
j Somewhat likely
k
l
m
n
j Not at all likely
k
l
m
n
j It depends on the situation
k
l
m
n
j Never
k
l
m
n
Page 2
6. If you had a particularly good or bad experience dealing with the BLS Central
Information Staff, please describe the incident and the outcome in the box below:
5
6
Outreach
7. Have you attended an outreach event in which BLS staff gave a presentation, staffed an
exhibit booth, participated in a workshop, or led a webinar? If so, how would you rate the
quality of their presentation?
j Excellent
k
l
m
n
j Good
k
l
m
n
j Neutral
k
l
m
n
j Fair
k
l
m
n
j Poor
k
l
m
n
Please explain:
5
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8. How knowledgeable was the BLS staff of the Bureau’s data products and services?
j Extremely knowledgeable
k
l
m
n
j Very knowledgeable
k
l
m
n
j Somewhat knowledge
k
l
m
n
j Slightly knowledgeable
k
l
m
n
j Not at all knowledgeable
k
l
m
n
j Don’t remember
k
l
m
n
9. Did the staff represent themselves in a professional manner? (This would include
demeanor and appearance.)
j Yes
k
l
m
n
j No
k
l
m
n
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10. Would you recommend that BLS continue to participate in other outreach events?
j Yes
k
l
m
n
j No
k
l
m
n
11. If so, for what organizations? Please list them in the box below:
5
6
Thank You
12. Please feel free to share additional comments or suggestions, and thank you for
participating.
5
6
Page 4
| File Type | application/pdf |
| File Modified | 2014-07-30 |
| File Created | 2014-06-30 |