OMB No. 1901-0302
Expiration Date: XX/XX/XXXX
Burden: 4.0 Minutes
2013 EIA Web Customer Survey
Question 1. How often do you visit EIA’s site?
~~~A list of choices will be provided~~~
Question 2. How satisfied are you with the quality of the information on EIA’s site?
~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~
(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up question “Why are you not satisfied?”)
Question 3. Which category best describes you or your organization?
~~~A list of choices will be provided~~~
Question 4. Do you live in the United States?
Yes
No
Question 5. What task were you doing when you visited EIA’s site today?
~~~A list of choices will be provided~~~
Question 6. What information were you looking for?
~~~Answer is open-ended~~~
Question 7. Did you find the information you were looking for?
(If they said they did find the information they needed, a follow-up question asks if the level of detail was ok for them. If they did not find the information, a follow-up question asks if they considered calling or emailing EIA for help.)
Question 8. What adjectives would you use to describe EIA?
~~~A List of adjectives used in previous surveys will be provided~~~
Question 9. Have you accessed EIA’s website from a mobile device?
(If they check either mobile option, ask a follow-up question: Were you able to accomplish your task on the mobile device?)
Smart phone
Tablet (such as an iPad)
No, I don’t use EIA’s website on mobile devices
Question 10. Do you access EIA information through social media? (Check all that apply)
I follow EIA on Twitter I like EIA on Facebook I’ve seen EIA videos on YouTube I don’t prefer to access EIA information through social media |
I’m on Twitter but didn’t know you were I’m on Facebook but didn’t know you were I didn’t know you were on YouTube I don’t use social media
|
Other (please specify):
|
Question 11. Texas is the #1 oil-producing state. What state is the #2 oil producer?
(After they select an answer, the correct answer will appear on the screen.)
Alaska
California
North Dakota
Oklahoma
Louisiana
I really don’t know
Question 12. Anything else you want to tell us?
~~~Answer is open-ended~~~
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
Author | Lawrence Stroud |
File Modified | 0000-00-00 |
File Created | 2021-01-29 |