2013 EIA Web Custo 2013 EIA Web Customer Survey

DOE Customer Surveys

2013 EIA Web Customer Survey Questions

DOE-887(96) 2013 EIA Web Customer Survey

OMB: 1901-0302

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OMB No. 1901-0302

Expiration Date: XX/XX/XXXX

Burden: 4.0 Minutes



2013 EIA Web Customer Survey



Question 1. How often do you visit EIA’s site?


~~~A list of choices will be provided~~~


Question 2. How satisfied are you with the quality of the information on EIA’s site?

~~~Scale of 1-10, 1 being least satisfied and 10 being most satisfied~~


(If they rate the quality 4 or below, meaning they are not satisfied, we ask a follow-up question “Why are you not satisfied?”)


Question 3. Which category best describes you or your organization?


~~~A list of choices will be provided~~~


Question 4. Do you live in the United States?

Shape1 Yes

Shape2 No


Question 5. What task were you doing when you visited EIA’s site today?


~~~A list of choices will be provided~~~


Question 6. What information were you looking for?


~~~Answer is open-ended~~~


Question 7. Did you find the information you were looking for?


(If they said they did find the information they needed, a follow-up question asks if the level of detail was ok for them. If they did not find the information, a follow-up question asks if they considered calling or emailing EIA for help.)


Question 8. What adjectives would you use to describe EIA?


~~~A List of adjectives used in previous surveys will be provided~~~


Question 9. Have you accessed EIA’s website from a mobile device?


(If they check either mobile option, ask a follow-up question: Were you able to accomplish your task on the mobile device?)

Shape3 Smart phone

Shape4 Tablet (such as an iPad)

Shape5 No, I don’t use EIA’s website on mobile devices


Question 10. Do you access EIA information through social media?  (Check all that apply)


Shape6 I follow EIA on Twitter

Shape7 I like EIA on Facebook

Shape8 I’ve seen EIA videos on YouTube

Shape9 I don’t prefer to access EIA information through social media

Shape10 I’m on Twitter but didn’t know you were

Shape11 I’m on Facebook but didn’t know you were

Shape12 I didn’t know you were on YouTube

Shape13 I don’t use social media



Shape14 Other (please specify):

Shape15


Question 11. Texas is the #1 oil-producing state. What state is the #2 oil producer?

(After they select an answer, the correct answer will appear on the screen.)

Shape16 Alaska

Shape17 California

Shape18 North Dakota

Shape19 Oklahoma

Shape20 Louisiana

Shape21 I really don’t know



Question 12. Anything else you want to tell us?


~~~Answer is open-ended~~~

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AuthorLawrence Stroud
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