| Pre Test |
| What devices do you usually use to <xxx e.g., browse>? |
| How often on average do you use <xxx, e.g., consumerfinance.gov>? |
| For what purposes would you use <xxx, e.g., consumerfinance.gov>? |
| What other resources might you use to find similar information? |
| Rate your experience using <xxx e.g., current website> on a scale X to Y. |
| Why do you think <xxx e.g., the current website> is <blank> to use? |
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| Pre Test - Consumer-based questions |
| What kind of devices do you own? |
| Have you heard of this website <xxx, e.g., consumerfinance.gov> before? |
| If yes, how? |
| If not, what do you think it is for? |
| What kind of information do you think you can find on <xxx e.g., site, page>? |
| What is your main <xxx e.g., online financial resource> when you are looking for <xxx e.g., financial information>? |
| What device do you usually use when looking for <xxx e.g., financial information>? |
|
| Actual Test (specific page) |
| What comes to mind when you look at <xxx e.g., this page>? |
| What can you do here <xxx e.g., on this page>? |
| What is the first thing that caught your eye? |
| What would be the first thing you would interact/select on <xxx e.g., this page>? Why? |
| If you wanted to find <xxx>, how would you find <xxx> |
| How would you find <xxx> using <xxx> |
| How would you <**perform a specific action xxx> (e.g., sign up for the email newsletter) |
| If you could change one thing about <xxx e.g., this page> to make it work better for you, what would it be? |
| Select <xxx> (e.g., a blog post, news article, or notice and comment) on this page. |
| If a/an <xxx> was relevant to <**a specific audience group>, how would you go about sharing it? |
| Where would you find the related information to this <xxx> (e.g., page, blog post, news article, regulation) |
| After you read this <xxx>, what would you do next? |
| How do you go back to the <xxx e.g., blog main page>? |
| What do you think <**a particular naming/title**> (e.g.,'Watchroom') is? What kind of content would you expect in it? Do you see any value for it? |
| What <xxx e.g., blogs, news articles> would you be interested in reading? |
| If you didn't see a/an <xxx> related to <xxx>, how would you try to find it/one? |
| If you were looking for <xxx>, how would you find it? |
| If you were interested in <xxx>, how would you find it? |
| Let's say CFPB <**perform an action** e.g., publish, passed> <xxx (e.g., news article or regulation>, how would you find it? |
| After you <**perform an action**>, how will you <**perform another action**>? |
| What is <**asking subject to identify a piece of info** e.g., CFPB's mailing address>? How would you find that information? |
| What is this <xxx e.g., page> for? |
| What does it mean if <xxx **trying to understand user's interpretation of an icon, graphic figure**> ? |
| If you didn't want to <**perform an action** e.g., use the beta site>, how would you <**perform an alternative action, e.g., get to the current CFPB site>? |
| Before you <**perform an action**>, what do you expect will happen after you do? |
| When you <**perform an action**>, what does/do <xxx> mean to you? |
| Are there any <xxx> missing that you would expect <xxx>? |
| Was it easy to <**perform an action** e.g., read>? If not, how could we improve? |
| How intuititve and helpful is <xxx e.g., the navigation system>? |
| Did you notice <xxx e.g., email signup, video, search box>? |
| What did you think of the <xxx, e.g., font, color> of/on <xxx e.g., the Paying for College Tool >? |
|
| Consumer-based questions |
| What <xxx e.g., key words> would you use to search <xxx e.g., the website>? |
| What <xxx e.g.,search engine> would you use? |
| What do you usually do when visiting <xxx e.g., a new website? What would be the first thing that you do here <xxx, e.g. landing page>? |
| After reading <xxx, e.g., paragraph, header, navigation label > how easy was it to understand it on a scale X to Y (e.g., easy to difficult)? |
| If difficult what <xxx, e.g., word, phrase, image> would you use instead? |
| What is the purpose of this <xxx, e.g. page, section>? |
| You landed on <***insert page***> after <***scenario that would drive you to this page based on the outbound content we actually produce***>. What do you do now? |
| <***scenario that would drive you to this page based on the outbound content we actually produce***>. What is the next piece of information you're interested in finding? |
| What other information do you need in order to use <***tool/info on the page***>? |
|
| Post Test |
| On a scale of <xxx e.g., **number**> to <xxx e.g., **number**>, how easy/diffficult was it to use <xxx>? |
| What did you like the most about <xxx>? |
| What did you dislike the most about <xxx>? |
| Do you have any other feedback/input that we did not cover? |
| Was there anything too <xxx, e.g., obstrusive, well-hidden>? |
| What would encourage you to <xxx, e.g., return to this site in the future>? |
| If you could change one thing on the <xxx>, what would it be? |
| What would you do differently on <xxx, e.g. page, section>? |
|
| Post Test - Consumer-based questions |
| Do you feel comfortable using the <xxx, e.g. website, page, navigation, filter>? |
| Would you recommend <xxx e.g.,the website, the Paying for College tool> to <xxx e.g., a relative or friend>? |
| What <xxx e.g., frustrated, excited> you the most? |