Information Technology Services Survey Portal Customer Satisfaction Assessment (formerly COMPASS Portal Customer Satisfaction Assessment)

Forms and Documents

Document Name	Status
Form MCSA-5845 Information Technology Services Portal Customer Satisfaction Assessment Form	Modified
PRA-2126-0042.Portal User Satisfaction Survey Results (September 2011) - Revised.pdf Supplementary Document	2012-12-20
PRA-2126-0042.Screen Shot 1.090612.pdf Supplementary Document	2012-12-20
PRA-2126-0042-30dayFR.PUB.122012.pdf Supplementary Document	2012-12-20
PRA-2126-0042-60dayFR.PUB.082912.pdf Supplementary Document	2012-12-20
PRA-2126-0042.SS.PartA.Use.121712.KS.MKdoc.doc Supporting Statement A	2012-12-20
PRA-2126-0042 SS PartB Use 110812 KS.doc Supporting Statement B	2012-11-08
PRIVACY ACT OF 1974, 5 U.S.C. 552a -- As Amended.doc Supplementary Document	2009-09-08
E-Gov Act of 2002.Pub L. 107-347, 116 Stat. 2899.Dec17 2002.pdf Supplementary Document	2009-09-08

IC Document Collections

IC ID	Document Title	Status
180249	Information Technology Services Portal Customer Satisfaction Assessment Form	Modified

ICR Details

OMB Control No: 2126-0042	ICR Reference No: 201210-2126-002
Status: Historical Active	Previous ICR Reference No: 200909-2126-001
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: Information Technology Services Survey Portal Customer Satisfaction Assessment (formerly COMPASS Portal Customer Satisfaction Assessment)
Type of Information Collection: Reinstatement with change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/20/2013
	Date Received in OIRA: 01/29/2013
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2016	36 Months From Approved
Responses	3,392	0	0
Time Burden (Hours)	283	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This information collection will be used to assess the satisfaction of users with FMCSA's strategic decision to integrate its IT systems with its business processes to enhance the Agency's ability to save lives and to improve the safety of commercial motor vehicles.

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Authorizing Statute(s): PL: Pub.L. 107 - 347 Title II, Section 207 Name of Law: E-Government Act of 2002
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 52380	08/29/2012
30-day Notice:	Federal Register Citation:	Citation Date:
	77 FR 75490	12/20/2012
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Information Technology Services Portal Customer Satisfaction Assessment	MCSA-5845	Information Technology Services Portal Customer Satisfaction Assessment

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	3,392	0	0	0	-568	3,960
Annual Time Burden (Hours)	283	0	0	0	-1,037	1,320
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The program adjustment decrease of 1,037 annual burden hours [283 proposed annual burden hours - 1,320 currently approved annual burden hours = -1,037] is due to a decrease of 568 estimated annual number of responses [3,960 currently approved annual responses - 3,392 proposed annual responses = 568]. This decrease reflects the use of updated information on the user community and survey response rates.

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Annual Cost to Federal Government: $17,600

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/29/2013

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