HRSA Nurse Corps LRP/SP Satisfaction Questionnaire
Health Resources and Services Administration Bureau of Clinician Recruitment and Service
Survey to be administered via the Web. Instructions and headings in BOLD and question numbers will not be seen by the respondents. Respondent will see either NURSE Corps Scholarship Program or Loan Repayment Program information throughout, based on sample identification.
The NURSE Corps is committed to continuous performance improvement. As part of this commitment, we are requesting feedback on your experiences with the NURSE Corp.
This survey is hosted on a secure server and your responses will remain anonymous. This survey is authorized by Office of Management and Budget Control No. 1090-0007 (expires March 31, 2015).
This survey will take approximately 15 minutes to complete. Thank you in advance for your participation.
Please click on the “Next” button below to begin.
TYPE OF SERIVCE (IDENTIFIED IN SAMPLE):
NURSE Corps Loan Repayment Program
NURSE Corps Scholarship Program
NURSE Corps Faculty Loan Repayment Program
INTRO1. Through which program did you join the NURSE Corps? (Select one)
Scholarship Program
Loan Repayment Program
Faculty Loan Repayment Program
None of the above (TERMINATE)
INTRO2. Are you currently in school or residency?
Yes - (Will be defined as Group 3 – scholars in school)
No
INTRO3a. Please select your professional health discipline (select one)
Nurse Practitioner
Registered Nurse
INTRO3b. Please select your highest degree or certification attained from the list below. (Select one) [Limit response options based on answer to INTRO3a.)
Master’s (filter for NP)
Post-Master’s Certificate (filter for NP)
Doctor of Nursing Practice (filter for NP)
PhD (filter for NP)
Nursing Diploma (filer for RN)
Associate’s (filer for RN)
Bachelor’s (filer for RN)
Graduate (filer for RN)
Bachelor’s Accelerated (filer for RN)
INTRO3c. [IF INTRO3B=1,2,5,6,7,8 OR 9 ] Are you currently pursuing a higher nursing degree or certification?
Yes
No
INTRO3d. [If INTRO3c=2] Do you plan to pursue a higher nursing degree or certification?
Yes
No
INTRO3e. [IF INTRO3c=1 or INTRO3d=1] What degree or certification do you plan to pursue?
(Capture open-ended response)
Q1. Which one of the following best describes your service status?
In School [only for Group 3 – Skip to Q19]
Graduated, but not yet serving [only for NCSP – Skip to Q19] (Will be defined as Group 3 – Scholars in school)
Currently serving (Will be defined as Group 1 – In service)
Completed service obligation (Will be defined as Group 2 – Alumni)
Q2. [If Q1=4] On what date did you complete your service obligation with the NURSE Corps?
[NOTE: Drop down box for month and year selection]
Q5. [If Q1=3] Do you plan to remain at your current site after you have fulfilled your NURSE Corps service obligation?
Yes
No
Don’t know
Q6. [If Q5=1] How long do you plan to remain at this site?
Less than 1 year
1 year to less than 2 years
2 to 5 years
More than 5 years
Don’t know
Q7. [If Q5=1]What will most influence your decision to remain at the site after your service obligation is complete? (Select all that apply)
Overall experience with the NURSE Corps
NURSE Corps program benefits
Sense of community with peers
Relationship with current employer
Tenured track
Current site experience
Commitment to underserved communities
Salary and benefits
Becoming part of the community; able to put down “roots”
Job security
Difficulty finding another job
Other (please specify)
Q8. [If Q1=4] Are you still providing care at the critical shortage facility or academic institution where you fulfilled your NURSE Corps service obligation?
Yes
No
Q9. [If Q8=2] When did you leave the critical shortage facility or academic institution where you fulfilled your NURSE Corps service obligation? [NOTE: Drop down box for month and year selection]
Q10. [If Q8=1] How long do you plan to remain at this site?
Less than 1 year
1 year to less than 2 years
2 to 5 years
More than 5 years
I don’t know
Q11. [If Q8=2] For what reasons have you decided to leave this site? Please select up to five; if more than five reasons led to your decision, please choose the top five.
Financial considerations such as salary or benefits
Too geographically isolated
Long hours - no “work/life” balance
Personal reasons, such as started a family, spouse/family was unhappy or other family considerations
Joined private practice
Change of career
Problems with employer or site
8 Didn’t like the community or lifestyle
9 Cost of living
10 Little to no peer-to-peer relationships
11 Clinical differences (please specify)
12. Other, please specify
Q12. [If Q8=2] Have you chosen to continue at a different critical shortage facility or academic institution after fulfilling your service obligation with the NURSE Corps Program?
Yes
No
Q13. [If Q12=1] Since completion of your service obligation with the NURSE Corps program, how long have you been practicing at your current critical shortage facility or academic institution?
Less than 1 year
1 year to less than 2 years
2 to 5 years
More than 5 years
Q13a. [IF INTRO1=1 AND INTRO2=2 AND GROUP 1] How long did it take you to find employment?
1-6 months
7-12 months
More than 1 year
Q14. [If Q11=7] Please describe the problem you were having with your employer or at the site. (Select all that apply)
Lack of distance learning opportunities
Lack of resources to do my job well
Lack of employer efforts around retention
Lack of upward mobility
Lack of administrative/management opportunities
Lack of telehealth (the use of electronic information and telecommunication technologies)
Lack of advanced technology
Other, please specify
Q15. [If Q12=2] What would have made you more likely to continue at a critical shortage facility or academic institution? (Select up to five options) [Allow for maximum of 5 options]
Better benefits and salary
Better experience at site
Site operation/direction more aligned with personal goals
Opportunities for distance learning
Better community support
Opportunities for telehealth (the use of electronic information and telecommunication technologies)
More work/life balance – better schedule/hours
More employment opportunities for my spouse
Family/spouse wanted to stay in community
Better school district
Lower cost of living
Closer to extended family/parents and siblings
Increased employer efforts around retention
Greater resources to help me do my job well
More upward mobility
More administrative/management opportunities
More peer relationships
Other, please specify
Q19. How did you learn about the NURSE Corps Program? (Select all that apply)
Current NURSE Corps member
NURSE Corps alumnus
NURSE Corps Web page
Other websites
NURSE Corps Literature/Materials
Social Media (such as Facebook)
Site Administrator or Site Staff
Exhibit at a professional meeting
Through online research
Through faculty at school/training programs
Through a colleague
Advertisements (print, newsletters, etc.)
Other (please specify)
Q19a. (ONLY IF Q19=Other Websites) Please specify which other websites you visited.
Q20a. [NCLRP only] Did you know about the NURSE Corps Loan Repayment Program before you began working at a critical shortage facility?
1 Yes
2 No
Q20b. [NCFLRP only] Did you know about the NURSE Corps Faculty Loan Repayment Program before you began working at an academic institution?
1 Yes
2 No
Q21. [NCLRP only] [If Q20a=1] Did you seek employment at this site because of the NURSE Corps Loan Repayment Program?
1 Yes
2 No
Please think about your most recent experience applying to the NURSE Corps Program.
Using a scale from 1 to 10, where 1 is “Poor” and 10 is “Excellent”; please rate the application process on the following statements. If a question does not apply to you, please select: “N/A.”
Q22. Clarity and ease of understanding the online application
Q23. Clarity and ease of understanding the program guidance documents
Q24. Ease of getting the information required to fill out the application
Q25. Amount of time it took to complete the application
Q26. Ease of submitting the application and supporting documents electronically
Q27. Responsiveness of support
Q28. Sufficiency of support
Q29. Timeliness of award notification
Q30. Ease of understanding the terms and conditions of acceptance
Have you used the Customer Service Portal in the last 12 months? The Customer Service Portal is a secured online account where NURSE Corps members can conduct transactions, upload required documents, ask questions, and perform other online activities.
Yes
No (Skip to Q40)
Don’t know (Skip to Q40)
[If Q31=1] How have you used the Customer Service Portal in the last 12 months? (Select all that apply) [Limit response options based on Group]
In-school verification [Group 3]
Ask a question about my service obligation [all]
Update my personal information [all]
Look at my service obligation end date [all]
Access my continuation application information [Group 1]
Request a transfer to a new site [Group 1]
Maternity/Paternity/Adoption leave request [Group 1]
Medical or non-medical suspension [Group 1]
Request a conversion from full-time to half-time service [Group 3]
Report unemployment [Group 1]
Request assistance to find an eligible site/critical shortage facility [Group 3]
Complete in-service verification [Group 1]
Post Graduate Training request [Group 3]
Finance Request [Group 1]
View payment history [all]
Void payment schedules [Group 1, Group 3]
Request leave of absence (personal/family/medical reasons) [Group 3]
Update contact information [all]
Update banking information [Group 1 and Group 3]
Other, please specify [all]
[If Q31=1] What additional feature, if any, would you like to see added to the Customer Service Portal? (Capture open-ended response)
[If Q31=1] Please think about your overall experience using the Customer Service Portal in the last 12 months. Using a scale from 1 to 10, where 1 means Poor and 10 means Excellent, please rate.
The ease of navigation
Ability to find the information needed
Your ease of understanding the information communicated
The organization of the information provided
The usefulness of conducting business through the Customer Service Portal
The timeliness of Nurse Corps responses
Q40. Have you contacted the NURSE Corps during the past 12 months?
Yes
No (skip to Q6_1)
Q41. [If Q40=1] Through what means have you contacted the NURSE Corps in the past 12 months? (Select all that apply)
Telephone
Fax
Customer Service Portal
Other, please specify
Q42. [If Q40=1] Please select all the reasons that you contacted the NURSE Corps in the past 12 months. (Limit response options by group)
General information (Groups 1 and 3)
Program requirements (Groups 1 and 3)
New application question (Groups 1 and 3)
Unemployment assistance (Group 1)
Continuation application question (Group 1)
Placement question (Group 3)
Site transfer (Group 1)
Maternity/paternity/adoption leave (Group 1)
Medical or non-medical suspension (Group 1)
Conversion to half-time service (Group 3)
Six-month verification (Group 1)
Deferment (Group 3)
Scholarship award (tuition, fees and stipend) (Group 3)
Inquiry regarding overdue stipend [Group 3]
View payment history [Group 1, Group 3]
Void payment schedules [Group 1, Group 3]
Leave of absence request (personal/family/medical reasons) [Group 3]
Update contact information [Group 1, Group 3]
Update banking information [Group 1, Group 3]
Other (please specify) (Groups 1 and 3)
Q43. [If Q40=1] Of all the reasons you selected for contacting the NURSE Corps in the past 12 months, what was the reason of your most recent contact? (Only show selections made in Q42)
General information
Program requirements
New application question
Unemployment assistance
Continuation application question
Placement question
Site transfer
Maternity/paternity/adoption leave
Medical or non-medical suspension
Conversion to half-time service
Six-month verification
Deferment
Scholarship award (tuition, fees and stipend)
Inquiry regarding overdue stipend
View payment history
Void payment schedules
Leave of absence request (personal/family/medical reasons)
Update contact information
Update banking information
Other (please specify)
Q44. [If Q40=1] For your most recent contact, approximately how long did it take for the NURSE Corps to first respond to, or acknowledge, your initial contact?
Within 24 hours
Within 48 hours
Within 3-4 days
Within 1 week
Within 1 month
Within a few months
They have never responded to my initial contact
Q45. [If Q40=1] For your most recent contact, ideally, how long should the NURSE Corps have taken to first respond to, or acknowledge, your initial contact?
No more than 24 hours
No more than 48 hours
No more than 3-4 days
No more than 1 week
No more than 1 month
Q46. [If Q40=1] Was the NURSE Corps representative able to resolve your issue?
Yes
No
Q47. [If Q46=1] How long did it take for the NURSE Corps to resolve your issue/situation?
Within 24 hours
Within 48 hours
Within 3-4 days
Within 1 week
Within 1 month
Within a few months
Q48. [If Q46=1] Ideally, what is your expectation for how long it should have taken the NURSE Corps to resolve your issue/situation?
No more than 24 hours
No more than 48 hours
No more than 3-4 days
No more than 1 week
No more than 1 month
Q49. [If Q46=2] If the NURSE Corps representative was not able to resolve your issue, did they refer you elsewhere for further assistance?
Yes
No
Q50. [If Q49=1] Where did the NURSE Corps representative refer you to?
Customer Service Portal
NURSE Corps Web page
Another department/representative
Other, please specify
[If Q40=1] Thinking about your most recent contact with the NURSE Corps, and using a scale from 1 to 10, where 1 means Poor and 10 means Excellent, please rate…
Q52. Ease of reaching a NURSE Corps representative
Q53. Courteousness of the NURSE Corps representative
Q54. Knowledge of the NURSE Corps representative
Q55. Timeliness of the representative’s response to your inquiry or concern
Q56. Relevance of the information provided by the NURSE Corps representative
Q57. Level of service provided by the NURSE Corps representative
Q58. Please use this space for any additional information you would like to provide the NURSE Corps regarding ways we can improve the program. (Capture open-ended response)
Which of the following NURSE Corps communications have you accessed in the last 12 months? (Select all that apply)
E-mail delivered via the Customer Service Portal
Customer Service Portal inquiries
Emails or e-blasts from NURSE Corps
NURSE Corps Facebook page
Other, please specify
Which do you access most often? (Select one) [Filter responses based on selections in Q59]
E-mail delivered via the Customer Service Portal
Emails or e-blasts from NURSE Corps
NURSE Corps Facebook page
Other, please specify
For the method you use most often, which device did you use? (Select one)
Computer/laptop
Tablet/notebook
Smart phone
Other, please specify
Thinking about the method you use most often to access NURSE Corps communications, and using a scale from 1 to 10, where 1 means Poor and 10 means Excellent, please rate…
The timeliness of the communications
The relevance of the information provided to your inquiry
Received enough detail to meet your needs
Your ease of understanding the information communicated
The organization of the information provided
The helpfulness of information in guiding your decision-making
The frequency of receiving information
How would you prefer to receive future communications from the NURSE Corps? (Select all that apply)
E-mail delivered via the Customer Service Portal
Customer Service Portal inquiries
Emails or e-blasts from NURSE Corps
NURSE Corps Facebook page
Other, please specify
How would you prefer to receive time sensitive communications from the NURSE Corps? (Select one)
Messages delivered via the Customer Service Portal (Groups 1,2,& 3)
Email (Groups 1,2,& 3)
NURSE Corps Facebook page (Groups 1,2,& 3)
Text message (Group 3)
Other, please specify (Groups 1,2,& 3)
In the past 12 months, how often did you receive communications from NURSE Corps?
Weekly
Monthly
Quarterly
Twice per year
Yearly
In the past 12 months, how would you rate the frequency of communications received from NURSE Corps?
Too frequent
Just right
Not frequent enough
How often would you like to receive communications from the NURSE Corps?
More often than once per month
Monthly
Quarterly
Twice per year
Yearly or less often
In the past 12 months, which resource and/or event do you consider to be the most beneficial in keeping you up to date on NURSE Corps activities/events? (Select one)
NURSE Corps’ Web page
Nurse Notes newsletter (NURSE Corps’ quarterly online newsletter)
Fact sheets related to NURSE Corps programs and services
NURSE Corps Facebook posts
Other, please specify
(Group 1 and 3 ONLY) In the past 12 months, which resource and/or event do you consider to be the most beneficial in keeping you up to date on programmatic requirements? Examples of programmatic requirements include in-service verifications, continuations, etc. (Select one)
NURSE Corps’ Web page
Nurse Notes newsletter (NURSE Corps’ quarterly online newsletter)
NURSE Corps Facebook post
Educational webinars hosted by the NURSE Corps
Technical assistance conference calls hosted by the NURSE Corps
Fact sheets related to NURSE Corps programs and services
E-mails from the Customer Service Portal
Other, please specify
(ONLY for Group 3) Is there any other information that the NURSE Corps should consider providing to help you with your transition from training to service? (Capture open-ended response)
(Only for Group 1 who entered the program as a NURSE Corps Scholar and are currently “in-service” –i.e. completing their service obligation practicing at a site). Was there any other information that the NURSE Corps could have provided to improve your transition from training to service? (Capture open-ended response)
Q78. Using a scale from 1 to 10, where 1 means “Poor” and 10 means “Excellent”, please rate your overall experience at the site where you have fulfilled/are fulfilling your service obligation with the NURSE Corps.
Q79. Please explain the reason for the rating you provided of your overall experience at the site where you have fulfilled/are fulfilling your service obligation with the NURSE Corps LRP/SP. (Capture open-ended response)
Q80. Using a scale from 1 to 10, where 1 means “Not at all Prepared” and 10 means “Very Prepared”, please rate how prepared you felt for dealing with the patient population at your site while you fulfilled/are fulfilling your service obligation with the NURSE Corps.
Q81. What type of support did your site provide that was useful? (Select all that apply)
Peer-to-peer communication
Conferences
Network opportunities
Mentoring
Continuing education
Other, please specify
Q82. Please consider all of the experiences you have had with the NURSE Corps LRP/SP program. Using a 10-point scale on which 1 means “Very Dissatisfied” and 10 means “Very Satisfied”, how satisfied are you with the NURSE Corps?
Q83. Using a 10-point scale on which 1 means “Falls Short of Your Expectations” and 10 means “Exceeds Your Expectations”, to what extent has the NURSE Corps fallen short of or exceeded your expectations?
Q84. Imagine an ideal scholarship and loan repayment program. How well do you think the NURSE Corps compares with that ideal program? Please use a 10-point scale on which 1 means “Not Very Close to Ideal”, and 10 means “Very Close to Ideal”.
Q85. On a scale from 1 to 10 where 1 means “Not at All Likely” and 10 means “Very Likely”, how likely are you to continue to provide health services in a critical shortage facility after your service obligation is completed?
Q86. On a scale from 1 to 10 where 1 means “Completely Disagree” and 10 means “Completely Agree”, to what extent do you agree that the NURSE Corps is delivering a meaningful experience to its members?
Q87. On a scale from 1 to 10 where 1 means “Not at All Likely” and 10 means “Very Likely”, how likely are you to recommend the NURSE Corps to someone else?
DEM1. What is your gender? (Select one)
Male
Female
Transgender Male
Transgender Female
Prefer not to say
DEM2. What is your age? (Select one)
17 and under
18-24
25-34
35-44
45-54
55-64
65 and over
DEM3. What is your ethnicity?
Hispanic or Latino
Not Hispanic or Latino
Prefer not to say
DEM4. What is your race? (Select all that apply)
1. American Indian or Alaskan Native
Asian
Black or African American
Native Hawaiian or Other Pacific Islander
White
Other, please specify
Prefer not to say
DEM5. Do you speak a language other than English?
Yes
No
DEM6. (If DEM5=1) What language(s), other than English, do you speak? (Select all that apply)
Spanish
French
German
Chinese/Mandarin
Hindi
Other, please specify
DEM7 Are you able to use this other language at your job?
Yes
No
DEM8. (Groups 1 and 2 only) Are you currently practicing, or have you practiced, in an underserved area that is within 100 miles of where you grew up? (Select one)
Yes
No
DEM9. (Groups 1 and 2) Are you currently practicing, or have you practiced, in an underserved area that is within 100 miles of where you completed your clinical training? (Select one)
Yes
No
DEM10. (Group 3) Are you currently attending a nursing school within 100 miles of where you grew up/where you consider home?
Yes
No
DEM11. (Group 3) Do you plan to practice within 100 miles of where you completed your health professions training?
Yes
No
DEM12. (Group 3 and DEM10=NO) Do you plan to practice within 100 miles of where you grew up/where you consider home?
Yes
No
DEM13. (Group 1) From the list below, please select the option that best describes where you currently practice:
Hospital - Critical Access Hospital
Hospital - Disproportionate Share Hospital
Hospital - Nonprofit, Non-Disproportionate Share Hospital
Hospital - Public Hospital
Ambulatory Care - Ambulatory Surgical Center
Ambulatory Care - Federally Qualified Health Center (FQHC) or Look-Alike
Ambulatory Care - Indian Health Service Health Center
Ambulatory Care - Native Hawaiian Health Center
Ambulatory Care - Rural Health Clinic
Public Health (State or Local Public Health or Human Service Department)
Long Term Care - Home Health Agency
Long Term Care - Hospice Program
Long Term Care - Nursing Home
Long Term Care - Skilled Nursing Facility
[NCLRP Only] Academic Institution/Nursing School - Nurse Faculty at a public academic institution
[NCLRP Only] Academic Institution/Nursing School - Nurse Faculty at a private academic institution
No longer providing direct patient care
Private Practice/Solo Group
Other, please specify
DEM 14. (Group 2 only) From the list below, please select the site that best describes where you were working when you finished your service obligation.
Hospital - Critical Access Hospital
Hospital - Disproportionate Share Hospital
Hospital - Nonprofit, Non-Disproportionate Share Hospital
Hospital - Public Hospital
Ambulatory Care - Ambulatory Surgical Center
Ambulatory Care - Federally Qualified Health Center (FQHC) or Look-Alike
Ambulatory Care - Indian Health Service Health Center
Ambulatory Care - Native Hawaiian Health Center
Ambulatory Care - Rural Health Clinic
Public Health (State or Local Public Health or Human Service Department)
Long Term Care - Home Health Agency
Long Term Care - Hospice Program
Long Term Care - Nursing Home
Long Term Care - Skilled Nursing Facility
[NCLRP Only] Academic Institution/Nursing School - Nurse Faculty at a public academic institution
[NCLRP Only] Academic Institution/Nursing School - Nurse Faculty at a private academic institution
No longer providing direct patient care
Private Practice/Solo Group
Other, please specify
DEM 15. (Group 2 only) Where are you practicing now? Please select from the list below.
Hospital - Critical Access Hospital
Hospital - Disproportionate Share Hospital
Hospital - Nonprofit, Non-Disproportionate Share Hospital
Hospital - Public Hospital
Ambulatory Care - Ambulatory Surgical Center
Ambulatory Care - Federally Qualified Health Center (FQHC) or Look-Alike
Ambulatory Care - Indian Health Service Health Center
Ambulatory Care - Native Hawaiian Health Center
Ambulatory Care - Rural Health Clinic
Public Health (State or Local Public Health or Human Service Department)
Long Term Care - Home Health Agency
Long Term Care - Hospice Program
Long Term Care - Nursing Home
Long Term Care - Skilled Nursing Facility
[NCLRP Only] Academic Institution/Nursing School - Nurse Faculty at a public academic institution
[NCLRP Only] Academic Institution/Nursing School - Nurse Faculty at a private academic institution
No longer providing direct patient care
Private Practice/Solo Group
Other, please specify
DEM 16. (Groups 1 and 2) How large is your organization (total patients seen per year)?
1-2,500 patients
2,501-5,000 patients
5,001-7,500 patients
7,501-10,000 patients
Over 10,000 patients
DEM17. (Groups 1 and 2) Please list the zip-code of the site where you are currently practicing. (Capture numeric response)
DEM18. (Groups 1 and 2) From the drop-down box below, please select the state where you are currently practicing?
DEM19. (Group 3) From the drop-down box below, please select the state where you are currently attending health professions school?
Thank you for your time. The Health Resources and Services Administration’s NURSE Corps Program appreciates your input!
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File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Title | HRSA OPR |
Author | Heather Reed/Sheri Teodoru |
File Modified | 0000-00-00 |
File Created | 2021-01-30 |