Post-election Voting Survey of State and Local Election Officials

2012 Post-Election Voting Survey of Local Election Officials—As of 06/07/12
TRANSMISSION OF REGULAR UOCAVA
ABSENTEE BALLOTS

UOCAVA ABSENTEE BALLOT REQUESTS
3.
1.

Did your jurisdiction acknowledge UOCAVA
absentee ballots requests that it received from
UOCAVA voters from January 1, 2012 until the
close of registration for the November 2012
general election?

Did you receive any regular absentee ballot
requests from UOCAVA voters at least 45 days
before the election?
Yes
No

Yes
No

2.

4.

[Ask if Q1 = 'Yes'] What was the main method
that your jurisdiction used to acknowledge
UOCAVA absentee ballot requests it received
from UOCAVA voters for the November 2012
general election? Mark one.

Enter the date that your jurisdiction first began
transmitting regular absentee ballots to
UOCAVA voters for the November 2012 general
election. If you do not know the exact date,
please enter an approximate date and select
the check box to indicate the date given is an
approximate date.
Month

State voter verification Web site
Acknowledgment card from the FVAP Web site
Day

Acknowledgement card/postcard from this
jurisdiction (not from the FVAP Web site)
Telephone

Approximate date

Electronic transmission (e.g., fax or e-mail)
Notified relative of requestor
Ballot sent as acknowledgment
Voter Notification/Identification Card
Mailed Letter
Some other method

[Ask if Q1 = ‘Yes’ and Q2 = 'Some other
method'] Please specify the other main
method(s) that your jurisdiction used to
acknowledge ballot requests made by Federal
Post Card Applications (FPCAs) that it
received.

5.

How many UOCAVA absentee ballots did your
jurisdiction transmit to UOCAVA voters?
Exclude Federal Write-In Absentee Ballots
(FWABs) and State Write-In Absentee Ballots
(SWABs) from your totals. Provide the
appropriate data in the numeric box(es) below.
To indicate none, enter “0”. If you cannot
provide data for a specific group, select the
corresponding “Data Not Available” check box.

a. Uniformed Service
Voters—
APO/FPO/non-US
Address
b. Uniformed Service
Voters—
Domestic US
Address
c. Overseas Civilians

Data Not
Available

Data Not
Available
Data Not
Available

d. Total
Data Not
Available

DMDC

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[Ask if Q8 = 'Some other aspect'] Please
specify what other aspect of the absentee
voting process will best improve the UOCAVA
voter’s opportunity to successfully cast a ballot
in future elections.

ASSESSMENT OF ABSENTEE VOTING PROCESS
6.

Taking all things into consideration, do you
believe that the UOCAVA absentee voting
process for the November 2012 general
election provided UOCAVA voters with an
adequate opportunity to successfully cast an
absentee ballot?
Yes

ELECTRONIC FAX AND E-MAIL CONVERSION
SERVICE

No

7.

Do you believe that each aspect of the
UOCAVA absentee voting process for the
November 2012 general election listed below
provided UOCAVA voters with an adequate
opportunity to successfully cast an absentee
ballot?
No
Yes
a.

b.
c.
d.

8.

Registering absentee voters
and processing absentee
ballot requests ..............................
Delivering requested absentee
ballots to voters.............................
Receiving completed absentee
ballots from voters ........................
Counting returned absentee
ballots from voters ........................

Which aspect of the absentee voting process
will best improve the UOCAVA voter’s
opportunity to successfully cast a ballot in
future elections? Mark one.
Voter education and communication on the
absentee voting process (e.g., how to vote
absentee, know deadlines)

9.

The Federal Voting Assistance Program (FVAP)
provides an electronic fax and e-mail
conversion service that allows you or your staff
to fax and/or e-mail election materials to
UOCAVA voters. Did you or anyone on your
staff use the electronic fax and e-mail
conversion service during the 2012 election
year?
Yes
No
Don't know

10. How safe, secure, and reliable do you believe
receiving voted ballots from UOCAVA voters
through the electronic fax and e-mail
conversion service provided by FVAP (the
Electronic Transmission Service or ETS) is?
Not at all
Slightly
Moderately
Very
Extremely

Allowing no excuse absentee voting
Registering absentee voters and processing
absentee ballot requests

Please elaborate on why you believe this.

Having updated address information for voters
Delivering requested absentee ballots to voters
Receiving completed absentee ballots from
voters
Counting returned absentee ballots from voters
Ballot tracking system (e.g., to help fill out
surveys)
Some other aspect

11. [Ask if Q9 = 'Yes'] Overall, how useful was the
voting information or assistance that you
received from the Federal Voting Assistance
Program's (FVAP) electronic fax and e-mail
conversion service during the 2012 election
year?
Very useful
Largely useful
Moderately useful
Somewhat useful
Not at all useful

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DMDC

2012 Post-Election Voting Survey of Local Election Officials—As of 06/07/12
12. [Ask if Q9 = 'Yes'] Did you or anyone else on
your staff use the Federal Voting Assistance
Program's (FVAP) electronic fax and e-mail
conversion service during the 2012 election
year for any of the following reasons?
No

15. [Ask if Q14 = 'Yes'] During 2012, how useful
was the assistance you or your staff received
from the Federal Voting Assistance Program's
(FVAP) staff via online chat, e-mail support, or
toll-free telephone service in helping you
perform your election official job duties?
Very useful

Yes

Largely useful

a.

To receive registration and ballot requests
from voters .....................................................

Moderately useful

b.

To transmit blank ballots to voters .................

Somewhat useful

c.
d.

To receive completed ballots from voters ......
To receive completed Federal Write-In
Absentee Ballots (FWABs) from voters..........

Not at all useful

13. [Ask if Q9 = 'No'] What was the main reason
why you or your staff did not use the Federal
Voting Assistance Program's (FVAP) electronic
fax and e-mail conversion service in 2012?
Did not know about it
Did not need it
Could not get through
Received assistance from the state or the state
handled this process

To obtain voter mailing addresses
To request Federal Voting Assistance Program
(FVAP) publications/forms
To resolve a voting problem for uniformed
service members or overseas civilians
To request voting supplies (e.g., posters)

Did not use; My jurisdiction used this service in
prior years and experienced issues

To make suggestions or changes to FVAP
publications or programs

Used another system

Some other reason

Some other reason

[Ask if Q9 = 'No' and Q13 = 'Some other
reason'] Please specify the other reason(s) you
or your staff did not use the Federal Voting
Assistance Program's (FVAP) electronic fax
and e-mail conversion service in 2012.

CALL CENTER SERVICE
14. The Federal Voting Assistance Program (FVAP)
provides online chat, e-mail support, and a tollfree telephone service that allows you or your
staff to ask FVAP staff for voting information or
assistance. Did you or anyone on your staff
use the online chat, e-mail support, or toll-free
telephone service to request voting information
or assistance during the 2012 election year?

DMDC

16. [Ask if Q14 = 'Yes'] During 2012, what was the
main reason why you or anyone else on your
staff used the Federal Voting Assistance
Program's (FVAP) online chat, e-mail support,
or toll-free telephone service?

[Ask if Q14 = 'Yes' and Q16 = 'Some other
reason'] Please specify the other reason(s) why
you or anyone else on your staff used the
Federal Voting Assistance Program (FVAP)
online chat, e-mail support, or toll-free
telephone service in 2012.

17. [Ask if Q14 = 'No'] What was the main reason
why you or your staff did not use the Federal
Voting Assistance Program's (FVAP) toll-free
telephone service in 2012?
Did not know about it
Knew about it, but did not know the telephone
number
Knew about it, but got desired information from
other sources
Did not need it

Yes

It was a long-distance call

No

Could not get through

Don't know

Some other reason

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[Ask if Q14 = 'No' and Q17 = 'Some other
reason'] Please specify the other reason(s) why
you or your staff did not use the Federal Voting
Assistance Program's (FVAP) toll-free
telephone service in 2012.

21. [Ask if Q18 = 'No'] What was the main reason
why you or your staff did not visit the Federal
Voting Assistance Program's (FVAP) Web site
in 2012?
Did not know about it
Did not have Internet access
Knew about it, but did not know the Web site
address
Knew about it, but got desired information from
other sources (e.g., from the state)

FVAP WEB SITE
18. The Federal Voting Assistance Program (FVAP)
Web site, www.fvap.gov, provides votingrelated information and resources. During the
2012 election year, did you or a member of your
staff visit this Web site?

Did not think it would be useful
Did not need it
Some other reason

[Ask if Q18 = 'No' and Q21 = 'Some other
reason'] Please specify the other reason(s) why
you or your staff did not visit the Federal
Voting Assistance Program (FVAP) Web site in
2012.

Yes
No
Don't know

19. [Ask if Q18 = 'Yes'] During 2012, how useful
was the Federal Voting Assistance Program's
(FVAP) Web site in helping you or your staff
perform your election official job duties?
Very useful
Largely useful
Moderately useful

[Ask if Q16 = 'No' and Q19 = ‘Knew about it, but
got desired information from other sources
(e.g., from the state)'] Please specify the other
source(s) you or your staff used to get
information you needed in 2012.

Somewhat useful
Not at all useful

20. [Ask if Q18 = 'Yes'] How much do you agree or
disagree with the following statements about
the Federal Voting Assistance Program (FVAP)
Web site?
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
a.
b.
c.

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Search feature met my
needs .....................................
I was able to find what I
needed quickly and easily......
Assisted me in performing
my duties ...............................

"ADDRESS LOOK-UP" SERVICE
22. The Federal Voting Assistance Program (FVAP)
provides local election jurisdictions with an
“address look-up” service for undeliverable
absentee ballots sent to active duty members.
Did you or anyone on your staff use the
“address look-up” service during the
November 2012 general election?
Yes
No, did not use any address look-up service
No, used internal address look-up service
Don't know

DMDC

2012 Post-Election Voting Survey of Local Election Officials—As of 06/07/12
23. [Ask if Q22 = 'Yes'] During 2012, how useful
was the Federal Voting Assistance Program's
(FVAP) “address look-up” service in helping
you or your staff perform your election official
job duties?
Very useful

[Ask if Q22 = 'No, did not use any address lookup service' or ‘No, used internal address lookup service’ and Q25 = 'Some other reason']
Please specify the other reason(s) why you or
your staff did not use the Federal Voting
Assistance Program's (FVAP) “address lookup” service in 2012.

Largely useful
Moderately useful
Somewhat useful
Not at all useful

FVAP GRANT PROGRAM

24. [Ask if Q22 = 'Yes'] How much do you agree or
disagree with the following statements about
the Federal Voting Assistance Program's
(FVAP) “address look-up” service?

26. Did your jurisdiction participate in the FVAP
2012 Electronic Absentee Systems for
Elections (EASE) Grant Program?
Yes

Strongly disagree
No
Disagree
Neither agree nor disagree
Agree
Strongly agree
a.

b.

c.

d.

Submitting “address lookup” requests were quick
and easy to do .......................
FVAP promptly provided
me with the information I
requested ...............................
The requested information
I received from FVAP was
accurate .................................
The “address look-up”
service assisted me in
performing my duties .............

27. [Ask if Q26 = ‘Yes’] How satisfied are you with
the FVAP 2012 EASE Grant Program?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied

[Ask if Q27 = ‘Very satisfied’ or ‘Satisfied’ or
‘Neither satisfied nor dissatisfied’ or
‘Dissatisfied’ or ‘Very dissatisfied] Please
elaborate on why you are satisfied or
dissatisfied with the FVAP 2012 EASE Grant
Program.

25. [Ask if Q22 = 'No, did not use any address lookup service' or ‘No, used internal address lookup service’] What was the main reason why you
or your staff did not use the Federal Voting
Assistance Program's (FVAP) “address lookup” service in 2012?
Did not know about it
Knew about it, but did not need the information
provided by this service
Knew about it, but got desired information from
other sources (e.g., internal look-up service)
Did not think it would be useful
The service was slow to respond to past
requests
Did not need it
Some other reason

DMDC

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COMMUNICATION WITH UOCAVA VOTERS
28. During the 2012 election year, what form of
communication did you use most frequently to
communicate with the following UOCAVA voter
groups? Mark one for each group of UOCAVA
voters.
Some other form of communication
FVAP Web site
Telephone

No
Yes
e.

f.
g.

The Federal Voting Assistance
Program's (FVAP) assistance
services..................................................
FVAP's electronic transmission
service ...................................................
Some other area of UOCAVA laws
and procedures ......................................

FUTURE SURVEYS

E-mail

31. For future Federal Voting Assistance Program
(FVAP) election surveys, which one of the
following survey methods would you most
prefer to respond to?

Fax
Postal mail
a.
b.
c.

Military in the
U.S.........................
Military
overseas ................
Overseas
civilians ..................

A mailed survey
A Web survey
No preference

[Ask if Q28a = 'Some other form of
communication' or Q28b = 'Some other form of
communication' or Q28c = 'Some other form of
communication'] Please specify the other form
of communication you used most frequently to
communicate with each group of UOCAVA
voters.

TAKING THE SURVEY
32. If you have comments or concerns that you
were not able to express in answering this
survey, please enter them in the space
provided.

ADDITIONAL TRAINING
29. Do you feel that you need additional training on
UOCAVA laws and procedures to adequately
service UOCAVA voters in future elections?
Yes
No

30. Would additional training on the following
UOCAVA laws and procedures be helpful to
you in servicing UOCAVA voters in future
elections?
No
Yes

6

a.

UOCAVA voter eligibility ........................

b.
c.

General aspects of UOCAVA laws ........
The Military and Overseas Voter
Empowerment Act (MOVE Act) .............

d.

The Help America Vote Act (HAVA) ......

DMDC

2012 Post-Election Voting Survey of Local Election Officials—As of 06/07/12

DMDC

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