Pilot Study of Mortgage eClosings and CFPB Educational Materials

[Printed on letterhead of the appropriate lender]

,
Dear ,
We are asking for your help with an important study. //LENDER NAME is
partnering with the Consumer Financial Protection Bureau (CFPB), a government
agency established by Congress to protect consumers and to ensure that financial
products and services work for everyone. As part of its work with mortgages the
CFPB is hoping to improve the mortgage closing process for consumers. They would
like to hear about your experience, as it will help them work with mortgage
professionals to transform the mortgage closing process into one that increases
consumer understanding, reduces surprises at the closing table, and creates a more
empowered consumer.
An independent research firm, ICF International, is assisting //LENDER NAME
and the CFPB with this study. In the coming weeks, ICF will contact you and ask
you to complete a survey about the mortgage transaction you just completed. This
study can only be successful with the generous help of people like you. For
participating in our survey, you will receive a $10 electronic gift code to help
purchase an item for your new home!
Your participation in this study is voluntary, but we hope that you will take 15
minutes of your time to help us with this important research. The survey has been
reviewed and approved by the U.S. Office of Management and Budget. The OMB
control number is: 3170-0022, which expires on [DATE]. If you have any questions
regarding this survey, please contact Noerena Limon at 202-435-7110 or
Noerena.Limon@cfpb.gov. Most of all, we hope that you enjoy the opportunity to
voice your thoughts and opinions.
Sincerely,