Supporting_Statement_Part_B_6-9-11Final[1]

Supporting_Statement_Part_B_6-9-11Final[1].doc

Generic Clearance for the Collection of Qualitative Feedback on the Export Import Bank of the United States (Ex-Im Bank) Service Delivery

OMB: 3048-0036

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Supporting Statement for Paperwork Reduction Act Generic Information Collection Submissions for

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery”



B. STATISTICAL METHODS


Data collection methods and procedures will vary; however, the primary purpose of these collections will be for internal management purposes; there are no plans to publish or otherwise release this information.


  1. Universe and Respondent Selection
    Describe (including numerical estimate) the potential respondent universe and any sampling or other respondent section methods to be used.

Over three years, the Export-Import Bank is planning the following numbers of surveys and number of potential respondents.


Feedback Instrument

Number of uses each year

(Number of uses each year x number of people responding to each)=Total People responding annually

Total people responding 2011-2013

Total hours 2011-2013

Web based/e-mail based surveys

2

(2x600)=1200

3600

300

EOL online app surveys

1

(1X1300)=1300

3900

651

Feedback/Comment/ Evaluation Form

3

(3X500)=1500

4500

375

Mail survey/detailed evaluation form

1

(1X 600)=600

1800

150

Telephone survey

1

(1X50)=50

150

37.5

Focus groups

2

(2X20)=40

120

360

 

 

 

 

 

Total

10

4690

14070

1874



The activities under this clearance may involve samples of self-selected customers, as well as convenience samples, and quota samples, with respondents selected either to cover a broad range of customers or to include specific characteristics related to certain products or services for example, for a sector of industry such as companies exporting services or geographical location of exporters). Results will not be used to make statements representative of the universe of study, to produce statistical descriptions (careful, repeatable measurements), or to generalize the data beyond the scope of the sample. The specific sample planned for each individual collection and the method for soliciting participation will be described fully in each collection request.


Qualitative surveys are tools used by program managers to change or improve programs, products, or services. (for example, survey of features provided in the Export-Import Bank Online (EOL) intake application). The accuracy, reliability, and applicability of the results of these surveys are adequate for their purpose.


The samples associated with this collection are not subjected to the same scrutiny as scientifically drawn samples where estimates are published or otherwise released to the public.



  1. Procedures for Collecting Information

Describe the procedures used for the collection of information.


Data collection methods and procedures will vary and the specifics of these will be provided with each collection request. The Export-Import Bank expects to use a variety of methodologies for these collections. For example, the Bank may use commercial survey-specific software to automate its collection and analysis of feedback. In addition to physical copies, information collection instruments may be electronically disseminated and/or posted on target pages of the Bank’s web site. Telephone scripts, personal interviews, and focus groups with professional guidance and moderation may also be used.



  1. Methods to Maximize Response

Describe methods to maximize response and to deal with issues of non-response.

Information collected under this generic clearance will not yield generalizable quantitative findings; it can provide useful customer input, but it does not yield data about customer opinions that can be generalized. To maximize responses, the Bank is planning to create collections that are pertinent and user friendly, easily done electronically when applicable, gearing them towards participants with a known interest or involvement in activity/product the Bank is seeking information on, etc. The Bank is not largely concerned about non-responses because the information will not be used to make quantitative findings.


  1. Testing of Procedures

Describe any tests of procedures or methods to be undertaken.

Pretesting may be done with internal staff, a limited number of external colleagues, and/or customers who is familiar with the programs and products. If the number of pretest respondents exceeds nine members of the public, the Bank will submit the pretest instruments for review under this generic clearance.



  1. Contacts for Statistical Aspects and Data Collection

Provide the name and telephone number of individuals consulted on statistical aspects of the design.


Each program will obtain information from experts in the development, design, conduct, and analysis of customer/partner service surveys, when appropriate. This statistical expertise will be available from Bank analytical experts or from contractors and the Bank will include the names and contact information of persons consulted in the specific information collection requests submitted under this generic clearance.



File Typeapplication/msword
File TitleSupporting Statement for Paperwork Reduction Act Generic Information Collection Submissions for
Authormalanoski
Last Modified ByAhmed_S
File Modified2011-06-09
File Created2011-06-09

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