NVDC Customer Survey

T he U. S Coast Guard National Vessel Documentation Center (NVDC) is committed to providing you with excellent service.

Please help us improve our processes by commenting on the services you received. Your feedback will be used to guide our efforts to improve our services and processes.

Please click the ‘submit’ button in the lower right corner when you have completed the form.

Official Number(Optional):________________________	Date:_______________________

Please describe the nature of your business with the NVDC (check all that apply):

Application Submission Method: type of Vessel: Transaction Type Requested:

( ) Electronic (ex. pdf filing) ( ) Commercial ( ) Renewal of Documentation

( ) By Regular Mail ( ) Recreational ( ) Abstract of Title Request

( ) By Fax Transmission ( ) Issuance of Certificate of Documentation

( ) walk in ( ) Information request/foia request

( ) filing of instruments (ex. preferred mortgage)

( ) fee payments

Please indicate your level of satisfaction/dissatisfaction in the response block below (select n/a if not applicable):

Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
5	4	3	2	1
Statement					Response
Based on information available to me, I was able to submit a complete application package
The information and forms received were easy to use
The NVDC Website provided accurate information
The NVDC Website was easy to navigate
The correspondence, e-mails, and telephone calls I received regarding my case were accurate
The correspondence, e-mails, and telephone calls I received regarding my case were professional in nature
a response to my e-mail and/or phone call was returned promptly
NVDC Staff were professional
NVDC Staff were able to address my questions promptly
I was kept sufficiently informed as to the case processing dates using the NVDC website and/or the U.S. Coast Guard List Server
The product I received was accurate
I received everything for which I applied
The time to process my request met my expectations
I feel the overall service received fully satisfied my needs

please save this form and E-mail (with additional comments, if desired) to: nvdc.w.webmaster@uscg.mil. be sure to provide the coast guard official number with your submission.