Cybersecurity (Typical Focus Group Moderator FYI)

Moderator FYI

Interactive Tracking Systems Inc.
North American Toll Free: 888-525-5026
United Kingdom Toll Free: 00800 4797 4797
International Long Distance: 1-306-665-5026
Email: help@itracks.com

Table of Contents
1.

What to expect during a typical focus group – Moderator FYI............................................................. 3
1.1.

2.

Participant logs in.......................................................................................................................... 3

Beginning the focus group .................................................................................................................... 4
2.1.

Posting Questions/Whiteboards ................................................................................................... 4

2.2.

Ending the Group .......................................................................................................................... 6

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Interactive Tracking Systems Inc.
North American Toll Free: 888-525-5026
United Kingdom Toll Free: 00800 4797 4797
International Long Distance: 1-306-665-5026
Email: help@itracks.com

1. What to expect during a typical focus group – Moderator FYI
1.1. Participant logs in
 When the participant logs in, they will log into the Waiting Room.
 You will be notified of this by a grey systems message in the chat stream (the largest
area of the screen on the left hand side) that the respondent has entered the waiting
room. This should look something like this.
System:
System:

Private message to Moderators: Candace has connected in room WR.
Candace has entered the room.

 After a few seconds they should appear in the USERLIST on the bottom right hand side
of the screen like this.

 In this case, the participant is showing as an online user. You will be able to see what
room they are in here as well by the room indicator to the right of their name (WR or
FG).
 Once they have entered the Waiting Room they will be greeted by Itracks Technical
Support.
 If you would like to chat to the participant before the group starts you can move into
the Waiting Room by selecting Waiting Room from the drop down box at the top of
the screen. This appears underneath the TRANSCRIPTS tab on the CHAT screen.

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Interactive Tracking Systems Inc.
North American Toll Free: 888-525-5026
United Kingdom Toll Free: 00800 4797 4797
International Long Distance: 1-306-665-5026
Email: help@itracks.com

 5 minutes before the group starts the tech support will post the following:
Before things are underway, let me introduce myself. My name is Candace and I am here for technical
support today. If you experience any problems during the discussion feel free to send me a personal
message by checking the PRIVATE MESSAGE box above the chat input area or you can contact me at 1888-525-5026, and enter extension 226. Note: personal messages are displayed in GREEN and are not
seen by other participants.
You may have noticed that we use a few different colors of text. The blue text is from the moderator, the
purple is from technical support staff, the black is from other participants, the green are private
messages sent to you or by you. Text that you write will show as pink.
The focus group will be starting shortly. Once you are selected you will be automatically moved to the
FOCUS GROUP ROOM to begin the discussion.

2. Beginning the focus group
 Once the time has arrived for the group to start you will want to move the participants
into the desired focus group room. To do this, go to the USERLIST area and select the
checkbox to the left of the participant’s name – you can check multiple participants at
a time.
 Then go to the PERFORM USER ACTION drop down box and select MOVE TO FG from the
list (if there are multiple focus group rooms please select the room that you have been
designated to start the group in)

 This will move the respondent into the desired focus group room. To conduct the group,
ensure that you move into the focus group room with them.
 It is recommended that you notify the participants before you move them.

2.1. Posting Questions/Whiteboards
 Once you and your participant are in the Focus Group room you can begin conducting
the group. To do so you will go to the MOD GUIDE tab to the right of USERLIST on the

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Interactive Tracking Systems Inc.
North American Toll Free: 888-525-5026
United Kingdom Toll Free: 00800 4797 4797
International Long Distance: 1-306-665-5026
Email: help@itracks.com

CHAT screen. This is in the same area where you were moving your user from one
room to another.
 Here is what this will look like

 You will post the questions you need to by clicking on the POST link under the question
label (in the case above 101-104). If a whiteboard is associated to the question there
will be 4 additional links:
o POST WB – will post the stimuli into the whiteboard area
o SPAWN WB – will spawn the stimuli into a second window
o CLOSE WB – closes the whiteboard changing the whiteboard back to the default
for the group
o REVIEW WB – lets you review the whiteboard. This is only seen by the
moderator.
 If you have created post questions you will be able to access these just above the chat
input box. You can choose the probing question from the drop down and it will fill into
the chat input at the bottom of the screen for you to post into the room.

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Interactive Tracking Systems Inc.
North American Toll Free: 888-525-5026
United Kingdom Toll Free: 00800 4797 4797
International Long Distance: 1-306-665-5026
Email: help@itracks.com

 You can also private message different groups and individuals by selecting that
group/person in the list above the input box. Here is what that will look like:

2.1.1. All messages private functionality.
 Moderators now have the ability to determine, at any time during a live chat discussion,
if people are able to see each others responses or not. This is one-click functionality,
that the moderator can turn on or off while a discussion is occurring by checking on
and off the “All Messages Private”

2.2. Ending the Group
 Once the group is done dismiss all the participants. Tech support will say goodnight as
well and if people remain in the room after a certain point s/he will finish them from
the project and close the board.

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