Screening/Participation Instruments

Qualitative Testing of Integrated Mortgage Loan Disclosure Forms

PRA tool participant reminder telephone script 051911 - Final

Screening/Participation Instruments

OMB: 1505-0233

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Participant Reminder Telephone Script

  1. Hello, my name is [first and last name]. May I speak to [name from confirmed participant list]?

Speaking to R:R comes to the phone → skip to question 3A

If someone other than R asks why you are calling, say: I’m calling regarding an important study of mortgage loan disclosures that [name from confirmed participant list] is participating in. Is [confirmed participant] in?

  1. If no, ask, may I leave a message for him or her? Go to question 3B

  2. A. My name is [first and last name] and I’m calling from [marketing company’s name] for the Kleimann Communication Group to confirm your participation on [date and time] for the mortgage loan disclosure study. Will you still be able to make it?

B. If leaving a message say, will you please give [name of confirmed participant] this message and have them call me at [telephone number] to confirm that they will be able to make it on ____ at _____.

Thank R or person taking message.


File Typeapplication/msword
AuthorLea Mosena
Last Modified ByReference
File Modified2011-05-25
File Created2011-05-25

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