| Model Instance Name: |
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| DOL DOORS Job App Survey |
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| MID: |
sYgsZtEExEo089wZc8wN4A== |
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| Date: |
8/15/2008 |
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| DOL DOORS Job App Survey MODEL QUESTION LIST |
| Model questions utilize the ACSI methodology to determine scores and impacts |
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ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
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Job Application Process |
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Satisfaction |
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Recommend |
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Please rate how easy it is to apply for a job on this site. |
20 |
What is your overall satisfaction with this site? |
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How likely are you to recommend this site to someone else? |
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Please rate the clarity of the instructions for applying for a job on this site. |
21 |
How well does this site meet your expectations? |
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Return |
| 3 |
Please rate the clarity of your progress in the job application process. |
22 |
How does this site compare to your idea of an ideal website? |
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How likely are you to return to this site? |
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Job Descriptions |
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| 4 |
Please rate the clarity of the job descriptions on this site. |
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| 5 |
Please rate the level of detail provided for each job description on this site. |
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| 6 |
Please rate the relevancy of the information provided for each job description on this site. |
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Job Search |
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| 7 |
Please rate the usefulness of job listings on this site. |
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| 8 |
Please rate the amount of applicable job listings on this site. |
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| 9 |
Please rate the organization of job listings on this site. |
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| 10 |
Please rate how the job search feature helps you to narrow the results to find the job listings you want. |
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Look and Feel |
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| 11 |
Please rate the readability of the pages on this site. |
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| 12 |
Please rate the visual appeal of this site. |
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| 13 |
Please rate the balance of graphics and text on this site. |
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Navigation |
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| 14 |
Please rate how well the site is organized. |
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| 15 |
Please rate how well the site layout helps you find what you are looking for. |
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| 16 |
Please rate the options available for navigating this site. |
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Site Performance |
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| 17 |
Please rate how quickly pages load on this site. |
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| 18 |
Please rate the consistency of speed from page to page on this site. |
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| 19 |
Please rate the ability to load pages without getting error messages on this site. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| DOL DOORS Job App Survey |
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underlined & italicized: RE-ORDER |
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| MID: sYgsZtEExEo089wZc8wN4A== |
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pink: ADDITION |
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| Date: |
8/8/2012 |
blue + -->: REWORDING |
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| DOL DOORS Job App Survey CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
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| C7250 |
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Are you currently a Federal employee? |
Yes, Federal employee of DOL |
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Drop down, select one |
Single |
Y |
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Federal Employee |
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Yes, Federal employee not of DOL |
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No, but I have worked for the Federal Government in the past |
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No, I have never worked for the Federal Government |
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| C7251 |
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How frequently do you look at DOL job postings? |
First time |
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Drop down, select one |
Single |
Y |
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DOL Job Postings |
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Daily |
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Weekly |
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Monthly |
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Less than once a month |
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| C7252 |
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During the last 6 months, have you applied for other jobs online? |
Yes, other DOL jobs |
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Checkbox, two-up vertical |
Multi |
Y |
Skip Group |
Applied online |
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Yes, other private sector jobs |
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Yes, other federal jobs |
A |
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No |
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| ACQLiv0012505 |
A |
How does the DOL job application process compare to other Federal job application processes? |
Much easier |
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Radio button, one-up vertical |
Single |
Y |
Skip Group |
Process Compare |
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Slightly easier |
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About the same |
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Slightly more difficult |
B |
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Much more difficult |
B |
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Not applicable |
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| ACQLiv0012506 |
B |
What specifically about the DOL job application process is more difficult than other Federal job application processes? |
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Text Area |
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No |
Skip Group |
OE_Process Compare |
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| ACQLiv0012507 |
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How would you rate the ease of searching for job postings that meet your criteria? |
Easy |
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Radio button, one-up vertical |
Single |
Yes |
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Ease of Searching |
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Neither easy nor difficult |
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Difficult |
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Not applicable |
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| ACQLiv0012508 |
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Was the level of description in the job announcement too much, too little, or about right? |
Too much |
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Radio button, one-up vertical |
Single |
Yes |
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Level of Description |
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Too little |
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About right |
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| ACQLiv0012496 |
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Please rate the ease of submitting your resume. |
Easy |
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Radio button, one-up vertical |
Single |
Yes |
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Ease of Submitting Resume |
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Neither easy nor difficult |
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Difficult |
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Not applicable |
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| ACQLiv0012497 |
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What one change would make submitting your resume easier? |
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Text Area |
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No |
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Make Submitting Easier |
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| C7256 |
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Please rate the ease of use of answering and saving your DOL-specific questions. |
1=Very hard |
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Radio button, scale, has don't know |
Single |
Y |
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DOL specific questions |
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2 |
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10=Very easy |
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Not applicable |
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| CWS01456 |
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Please rate the ease of submitting your supplemental documentation. |
1=Very hard |
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Radio button, scale, has don't know |
Single |
Y |
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Supplemental Docs |
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| Remap existing CQID that we unmapped in May |
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10=Very easy |
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Not applicable |
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| C7258 |
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If you contacted the vacancy announcement point of contact, please rate your level of satisfaction with the customer service provided. |
1=Poor |
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Radio button, scale, has don't know |
Single |
Y |
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Vacancy announcement |
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2 |
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10=Excellent |
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Not applicable |
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| C7259 |
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If you contacted the DOORS Help Desk (DOORS@dol.gov), please rate your level of satisfaction with the customer service provided. |
1=Poor |
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Radio button, scale, has don't know |
Single |
Y |
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Sat w Help Desk |
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10=Excellent |
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Not applicable |
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| CWS01457 |
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Were you able to complete your application? |
Yes |
C |
Drop down, select one |
Single |
Y |
Skip Group |
Accomplish goal |
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No |
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In part |
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| ACQLiv0012510 |
C |
Please rate the ease of obtaining your application status. |
Easy |
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Radio button, one-up vertical |
Single |
Yes |
Skip Group |
Obtaining Status |
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Neither easy nor difficult |
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Difficult |
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Not applicable |
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| ACQLiv0012511 |
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Identify one improvement that would make the DOL job application process better. |
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Text Area |
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No |
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Improvement |
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