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Federal Register / Vol. 76, No. 142 / Monday, July 25, 2011 / Notices

CBP before embarking on travel to the
United States. CBP proposes to revise
this collection of information by adding
a data field for ‘‘Country of Birth’’ to
ESTA and to CBP Form I–94W.
ESTA can be accessed at http://
www.cbp.gov/xp/cgov/travel/id_visa/
esta/. Samples of CBP Forms I–94 and
I–94W can be viewed at http://
www.cbp.gov/linkhandler/cgov/toolbox/
forms/arrival.ctt/arrival.pdf and http://
www.cbp.gov/linkhandler/cgov/toolbox/
forms/visa_waiver.ctt/visa_waiver.pdf.
Current Actions: This submission is
being made to revise this collection of
information by adding a data field for
‘‘Country of Birth’’ to ESTA and to CBP
Form I–94W, with no change to the
burden hours. There are no proposed
changes to CBP Form I–94.
Type of Review: Revision.
Affected Public: Individuals, Carriers,
and the Travel and Tourism Industry.
I–94 (Arrival and Departure Record):
Estimated Number of Respondents:
14,000,000.
Estimated Number of Total Annual
Responses: 14,000,000.
Estimated Time per Response: 8
minutes.
Estimated Total Annual Burden
Hours: 1,862,000.
Estimated Total Annualized Cost on
the Public: $84,000,000.
I–94W (Nonimmigrant Visa Waiver
Arrival/Departure):
Estimated Number of Respondents:
100,000.
Estimated Number of Total Annual
Responses: 100,000.
Estimated Time per Response: 8
minutes.
Estimated Total Annual Burden
Hours: 13,300.
Estimated Total Annualized Cost on
the Public: $600,000.
Electronic System for Travel
Authorization (ESTA):
Estimated Number of Respondents:
18,900,000.
Estimated Number of Total Annual
Responses: 18,900,000.
Estimated Time per Response: 15
minutes.
Estimated Total Annual Burden
Hours: 4,725,000.
If additional information is required
contact: Tracey Denning, U.S. Customs
and Border Protection, Regulations and
Rulings, Office of International Trade,
799 9th Street, NW., 5th Floor,
Washington, DC 20229–1177, at 202–
325–0265.
Dated: July 18, 2011.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and
Border Protection.
[FR Doc. 2011–18528 Filed 7–22–11; 8:45 am]
BILLING CODE 9111–14–P

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DEPARTMENT OF HOMELAND
SECURITY
U.S. CUSTOMS AND BORDER
PROTECTION
Agency Information Collection
Activities: Drawback Process
Regulations
AGENCY: Department of Homeland
Security, U.S. Customs and Border
Protection.
ACTION: 30-Day Notice and Request for
Comments; Extension of an Existing
Information Collection: 1651–0075.
SUMMARY: U.S. Customs and Border
Protection (CBP) of the Department of
Homeland Security will be submitting
the following information collection
request to the Office of Management and
Budget (OMB) for review and approval
in accordance with the Paperwork
Reduction Act: Drawback Process
Regulations (CBP Forms 7551, 7552 and
7553). This is a proposed extension of
an information collection that was
previously approved. CBP is proposing
that this information collection be
extended with no change to the burden
hours. This document is published to
obtain comments from the public and
affected agencies. This proposed
information collection was previously
published in the Federal Register (76
FR 19120) on April 6, 2011, allowing for
a 60-day comment period. One
comment was received. This notice
allows for an additional 30 days for
public comments. This process is
conducted in accordance with 5 CFR
1320.10.
DATES: Written comments should be
received on or before August 24, 2011.
ADDRESSES: Interested persons are
invited to submit written comments on
this proposed information collection to
the Office of Information and Regulatory
Affairs, Office of Management and
Budget. Comments should be addressed
to the OMB Desk Officer for Customs
and Border Protection, Department of
Homeland Security, and sent via
electronic mail to
oira_submission@omb.eop.gov or faxed
to (202) 395–5806.
SUPPLEMENTARY INFORMATION: U.S.
Customs and Border Protection (CBP)
encourages the general public and
affected Federal agencies to submit
written comments and suggestions on
proposed and/or continuing information
collection requests pursuant to the
Paperwork Reduction Act (Pub. L.104–
13). Your comments should address one
of the following four points:
(1) Evaluate whether the proposed
collection of information is necessary

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for the proper performance of the
functions of the agency/component,
including whether the information will
have practical utility;
(2) Evaluate the accuracy of the
agencies/components estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(3) Enhance the quality, utility, and
clarity of the information to be
collected; and
(4) Minimize the burden of the
collections of information on those who
are to respond, including the use of
appropriate automated, electronic,
mechanical, or other technological
techniques or other forms of
information.
Title: Drawback Process Regulations.
OMB Number: 1651–0075.
Form Number: CBP Forms 7551, 7552
and 7553.
Abstract: The collections of
information related to the drawback
process are required to implement
provisions of 19 CFR, part 191, which
provides for a refund of duty for certain
merchandise that is imported into the
United States and subsequently
exported. If the requirements set forth in
part 191 are met, claimants may file for
a refund of duties using CBP Form 7551,
Drawback Entry. CBP Form 7552,
Delivery Certificate for Purposes of
Drawback, is used to record a transfer of
merchandise from a company other than
the importer of record and is also used
each time a change to the imported
merchandise occurs as a result of a
manufacturing operation. CBP Form
7553, Notice of Intent to Export, Destroy
or Return Merchandise for Purposes of
Drawback, is used to notify CBP if an
exportation, destruction, or return of the
imported merchandise will take place.
The information collected on these
forms is authorized by 19 U.S.C. 1313(l).
The drawback forms are accessible at
http://www.cbp.gov/xp/cgov/toolbox/
forms/.
Current Action: This submission is
being made to extend the expiration
date of this information collection with
no change to the burden hours or to the
information being collected.
Type of Review: Extension (without
change).
Affected Public: Businesses.
CBP Form 7551, Drawback Entry
Estimated Number of Respondents:
6,000.
Estimated Number of Responses per
Respondent: 20.
Estimated Number of Total Annual
Responses: 120,000.
Estimated Time per Response: 35
minutes.

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Federal Register / Vol. 76, No. 142 / Monday, July 25, 2011 / Notices
Estimated Total Annual Burden
Hours: 70,000.
CBP Form 7552, Delivery Certificate for
Drawback
Estimated Number of Respondents:
2,000.
Estimated Number of Responses per
Respondent: 20.
Estimated Number of Total Annual
Responses: 40,000.
Estimated Time per Response: 33
minutes.
Estimated Total Annual Burden
Hours: 22,000.
CBP Form 7553, Notice of Intent to
Export, Destroy or Return Merchandise
for Purposes of Drawback
Estimated Number of Respondents:
150.
Estimated Number of Responses per
Respondent: 20.
Estimated Number of Total Annual
Responses: 3,000.
Estimated Total Annual Burden
Hours: 1,650.
If additional information is required
contact: Tracey Denning, U.S. Customs
and Border Protection, Regulations and
Rulings, Office of International Trade,
799 9th Street, NW., 5th Floor,
Washington, DC 20229–1177, at 202–
325–0265.
Dated: July 19, 2011.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and
Border Protection.
[FR Doc. 2011–18652 Filed 7–22–11; 8:45 am]
BILLING CODE 9111–14–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information
Collection: 1090–0008, American
Customer Satisfaction Index (ACSI) E–
Government Website Customer
Satisfaction Survey

jlentini on DSK4TPTVN1PROD with NOTICES

AGENCY: National Business Center,
Federal Consulting Group, Interior.
ACTION: Notice and request for
comments.
SUMMARY: The Department of the
Interior, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal
Consulting Group within the

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Department of the Interior is soliciting
comments concerning the American
Customer Satisfaction Index (ACSI) E–
Government Website Customer
Satisfaction Survey used by numerous
Federal agencies to continuously assess
and improve their Web sites.
DATES: Consideration will be given to all
comments received by September 23,
2011.
ADDRESSES: Written comments may be
submitted to the Federal Consulting
Group, Attention: Rick Tate, 1849 C St,
NW. MS 314, Washington, DC 20240–
0001. Comments may also be sent by
facsimile to (202) 513–7686, or via email to Richard_Tate@nbc.gov.
Individuals providing comments should
reference Website Customer Satisfaction
Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
Attention: Rick Tate, 1849 C St, NW. MS
314, Washington, DC 20240–0001, or
call him on (202) 513–7655, or send an
e-mail to Richard_Tate@nbc.gov.
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction
Index (ACSI) E–Government Website
Customer Satisfaction Survey.
OMB Control Number: 1090–0008.
Abstract: The proposed renewal of
this information collection activity
provides a means to consistently assess,
benchmark and improve customer
satisfaction with Federal government
agency websites within the Executive
Branch. The Federal Consulting Group
of the Department of the Interior serves
as the executive agent for this
methodology and has partnered with
ForeSee Results, Inc., to offer this
assessment to Federal government
agencies.
ForeSee Results is a leader in
customer satisfaction and customer
experience management on the web. It
utilizes the methodology of the most
respected, credible, and well-known
measure of customer satisfaction in the
country, the American Customer
Satisfaction Index (ACSI). This
methodology combines survey data and
a patented econometric model to
precisely measure the customer
satisfaction of website users, identify
specific areas for improvement and
determine the impact of those
improvements on customer satisfaction
and future customer behaviors.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
websites. Along with other economic
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growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens, including those from
the Federal government.
The ACSI E–Government Website
Customer Satisfaction Surveys will be
completed subject to the Privacy Act of
1974, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection will be used
solely for the purpose of the survey. The
contractor will not be authorized to
release any agency information obtained
through surveys without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case will any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information sufficient
to randomly select website visitors as
potential survey respondents.
There is no other agency or
organization able to provide the
information that is accessible through
the surveying approach used in this
information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Proposed renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals and
Households; Businesses and
Organizations; State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal agencies in the
ACSI is expected to vary as agency
websites are added or deleted. However,
based on historical records, projected
average estimates for the next three
years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 275.
Respondents: 1,375,000.
Annual responses: 1,375,000.
Frequency of Response: Once per
survey.
Average minutes per response: 2.5.
Burden hours: 57,292 hours.

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