OES Green Practices and Processes Forms Design and Pilot Testing Project

11/18/2010 v .10

Script for green PROCESSES & PRACTICES NON-RESPONSE PROMPT

Typographical conventions: italics for programmer notes, ALL CAPS FOR ITEMS NOT READ OR INSTRUCTIONS TO THE INTERVIEWER.

Introduction

Intro1. Hello. My name is ______________. I am calling on behalf of the Bureau of Labor Statistics. I'm calling in reference to the Green Jobs Survey your business received from BLS on or about (date mailed). May I please speak with (contact name or title)?

Intro2. (Reintroduce yourself if necessary) Our records indicate that you were recently mailed a Green Jobs survey form to complete. Did you receive that form?

• Yes → GO TO INTRO3.

• No → Do you know who at your firm might have received that survey?

• Yes →

Name:_______________________________________

Position/Department:___________________________

Phone:_______________________________________

Fax:_________________________________________

Thank you for your time. (ASK TO BE CONNECTED WITH THAT PERSON. IF NOT POSSIBLE, hang up and contact name given).

• No → I’d like to mail you a new form that you can complete and return.

• YES → Let me confirm the address we have on file with you (read address on file). Thank you. You should receive a new survey to complete within the next three days. If you have any questions please call us on xxx-xxx-xxxx or send e-mail to xxx@xxx.xxx.

IF INCORRECT FILL OUT UPDATED ADDRESS:

­­­­­­­­­­­­_________________________________________

_________________________________________

_________________________________________

• No → Thank you. If there is anything you would like us to know about your experience please call us on 202-691-5789 or send e-mail to stang.sharon@bls.gov (HANG UP).

Intro 3. We would like to remind you to please complete the survey and mail it back using the enclosed pre-paid return envelope.

• YES → Thank you. If there is anything you would like us to know about your experience please call us on xxx-xxx-xxxx or send e-mail to xxx@xxx.xxx. (HANG UP).

• No → Thank you. If there is anything you would like us to know about your experience please call us on 202-691-5789 or send e-mail to stang.sharon@bls.gov. (HANG UP).

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