Policy Communications Questionnaire

Name:			Phone:
Title and Department:			E-mail:
Bank:			Total Assets: $
City:			State:		Zip Code:
1. How do you prefer to receive policy guidance from the OCC? Please check all that apply.
 Printed Publications	 OCC Web Site	 National BankNet		 e-files compact disk		 Other (please specify)
2. How do you rate the amount of policy guidance you receive from the OCC in the following areas?
Credit risk related:
Commercial	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Retail	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Real Estate	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Market risk related:
Balance Sheet Management	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Capital adequacy	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Investments	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Liquidity	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Operational risk related:
Audit/accounting	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Compensation	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Governance	 Not Enough	 Right Amount		 Too Much		 Not Applicable
IT	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Risk Management	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Regulatory/Compliance related:
BSA/AML	 Not Enough	 Right Amount		 Too Much		 Not Applicable
CRA	 Not Enough	 Right Amount		 Too Much		 Not Applicable
Consumer	 Not Enough	 Right Amount		 Too Much		 Not Applicable
3. What do you like about the OCC’s policy guidance?
4. How could it be improved?

5. Please rate the following OCC types of publications (high 1 2 3 4 5 low)
			BULLETINS		COMPTROLLER’S HANDBOOK BOOKLETS
Clarity
Conciseness
Informative / Useful
Completeness
Overall Quality
Please provide comments for any items rated 3,. 4, or 5.
6. a. How often have you had problems with or need to clarify OCC policy guidance?
 Never	 Occasionally	 Usually		 Always
b. What kinds of problems?
c. Did the OCC satisfactorily resolve your problems or questions?			 Yes			 No