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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
The Automated Export System (AES) is the electronic filing system which the U.S.
Census Bureau and U.S. Customs and Border Protection have established to process
Electronic Export Information (EEI). Because you have chosen to transmit using one of
the electronic variations (AESDirect, AESPcLink, self program/vendor, Weblink or EDI) to
file your EEI, feedback about your satisfaction with the Foreign Trade Division's support
services would be greatly appreciated.
We ask that you take 7 minutes to complete this survey. Your answers only will be used
to help us make informed decisions about improvements to this service.
Your responses will be kept confidential. All answers will be pooled into aggregate
measures for all reporting purposes, and no individual person or organization will be
identified. Public reporting burden for this collection of information is estimated to
average 7 minutes per response, including the times for reviewing instructions,
searching existing data sources, gathering and maintain the data needed, and
completing and reviewing the collection of information. Respondents are not required to
respond to any information collection unless it displays a valid approval number from the
Office of Management and Budget.
Send comments regarding this burden estimate or any other aspect of this collections of
information, including suggestions for reducing this burden, to: Paperwork Project 06070760, U.S. Census Bureau, 4600 Silver Hill Road, Room 3K138, Washington, DC 20233.
You may e-mail comment to: Paperwork@census.gov ,
use “Paperwork Project 0607-0760” as the subject.
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Web Page 2:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
OMB Number: 0607-0760
Expiration Date: February 28, 2014
1. What is your company's Automated Export System (AES) Filer type?
USPPI
Authorized Agent
2. What is your company's primary method for filing Electronic Export Information (EEI)?
AESDirect at www.aesdirect.gov
AESDirect using EDI upload or AESWeblink
AESPcLink
Software Vendor, Service Center or in House Software Program
3. What is your position within the company?
Managerial/Executive
Compliance Officer
Manufacturer/Warehouse Employee
Programmer/Technical Position
4. How would you rank your level of knowledge for filing shipments to AES?
Beginner
Intermediate
Advanced
Expert
5. How long have you been filing electronically to AES?
0-6 months
7 months-1 year
13 months-3 years
More than 3 years
6. How many export shipments does your company file in an average month to AES?
1-50 shipments
51-500 shipments
501-1,000 shipments
1,001-5,000 shipments
5,001-10,000 shipments
More than 10,000 shipments
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Web Page 3:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
7. Are you an account administrator in the AESDirect System?
Yes
No
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
7a. How satisfied are you with the following functions within the AESDirect System?
Very
Satisfied
Satisfied
Creating accounts for individual users
in your company
Resetting internal passwords
Disabling individual users
Coverage of information in the
Account Administration User Guide
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Very
Undecided Dissatisfied Dissatisfied
Web Page 5:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
8a. In the past year, how many times have you contacted the U.S. Census Bureau,
Foreign Trade Division, Automated Export System Branch (AESB) for assistance with the
AES?
Never
Once
2-5 times
6-9 times
10 or more times
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
How satisfied are you with the customer service that was provided by the AESB
representatives?
Very
Satisfied
Satisfied
Accessibility of the AESB
representatives
Knowledge level of the AESB
representatives
Issue/question resolved in a timely
manner
Overall satisfaction with the service
provided
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Very
Undecided Dissatisfied Dissatisfied
Web Page 7:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
9. In the past year, how many times have you contacted the U.S. Census Bureau, Foreign
Trade Division, Commodity Analysis Branch (CAB) for assistance with a commodity
classification or finding a Schedule B?
Never
Once
2-5 times
6-9 times
10 or more times
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
How satisfied are you with the customer service that was provided by the CAB
representatives?
Very
Satisfied
Satisfied
Accessibility of the CAB
representatives
Knowledge level of the CAB
representatives
Issue/question resolved in a timely
manner
Overall satisfaction with the service
provided
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Very
Undecided Dissatisfied Dissatisfied
Web Page 9:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
10. In the past year, how many times have you contact the U.S. Census Bureau, Foreign
Trade Division, Regulations, Outreach and Education Branch (ROEB) for assistance with
questions concerning the Foreign Trade Regulations export filing requirements or
upcoming events and seminars.
Never
Once
2-5 times
6-9 times
10 or more times
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
How satisfied are you with the customer service provided by the ROEB representatives?
Very
Satisfied
Satisfied
Accessibility of the ROEB
representatives
Knowledge level of the ROEB
representatives
Issue/question resolved in a timely
manner
Overall satisfaction with the service
provided
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Very
Undecided Dissatisfied Dissatisfied
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
11. In the past year, how many times have you contacted the AESDirect Helpdesk at 877715-4433 for assistance?
Never
Once
2-5 times
6-9 times
10 or more times
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
How satisfied are you with the customer service that was provided by the AESDirect
Helpdesk representative?
Very
Satisfied
Satisfied
Accessibility of the AESDirect Helpdesk
representatives
Knowledge level of the AESDirect
Helpdesk representatives
Issue/question resolved in a timely
manner
Professionalism of the AESDirect
Helpdesk representatives
Overall satisfaction with the service
provided
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Very
Undecided Dissatisfied Dissatisfied
Web Page 13:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
12. Has your company utilized the AESDirect Shipment Manager feature?
Yes
No
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Web Page 14:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
12a. In the past year, how many times have you used the AESDirect Shipment Manager
feature?
Once
2-5 times
6-9 times
10 or more times
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Web Page 15:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
13. Please rate your level of satisfaction with the customer service you were provided
when you have sent an e-mail to the below mailboxes.
Web Page 15 -- continued:
Very
Satisfied
Satisfied
Very
Undecided Dissatisfied Dissatisfied
N/A
askaes@census.gov
Issue/question resolved in a
timely manner
Overall satisfaction with the
service provided
Bocsupport@tradegate2000.com
Issue/question resolved in a
timely manner
Overall satisfaction with the
service provided
ftdregs@census.gov
Issue/question resolved in a
timely manner
Overall satisfaction with the
service provided
ftd.scheduleb@census.gov
Issue/question resolved in a
timely manner
Overall satisfaction with the
service provided
14. Please rate your level of satisfaction with the following websites that you visited for
assistance.
Very
Satisfied
Satisfied
Very
Undecided Dissatisfied Dissatisfied
AESDirect website
(www.aesdirect.gov)
Ease of use/navigation of
the website
Interface and the layout of
the website
Help functions provided on
the website
U.S. Census Bureau's
Foreign Trade Division
website
(www.census.gov/foreigntrade/)
Ease of use/navigation of
the website
Interface and the layout of
the website
Help functions provided on
the website
Schedule B search engine
(www.census.gov/scheduleb)
Ease of use/navigation of
the website
Interface and the layout of
the website
Help functions provided on
the website
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N/A
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
15. Have you referred to the AESDirect Support Materials and User Guides located at:
www.aesdirect.gov for assistance?
Yes
No
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Web Page 17:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
15a. What is your satisfaction level of the support materials and user guides provided at:
www.aesdirect.gov?
Very
Satisfied
Satisfied
Coverage of the features each
application offers
Quality of the User Guides
Information provided to assist your
company in passing the AESDirect or
AESPcLink Certification quiz
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Very
Undecided Dissatisfied Dissatisfied
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
16. Have you attended an AESDirect or an AESPcLink workshop?
Yes
No
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
16a. What is your satisfaction level with the AESDirect or AESPcLink workshops?
Very
Satisfied
Satisfied
Frequency of workshops
Location of workshops
Relevance of the information provided
at the workshops
Relevance of the handouts provided at
the workshops
Knowledge of the instructors
Overall satisfaction with the
workshops
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Very
Undecided Dissatisfied Dissatisfied
Web Page 20:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
17. Have you attended an AES Compliance Seminar?
Yes
No
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Web Page 21:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
17a. What is your satisfaction level with the AES Compliance Seminar you have
attended?
Very
Satisfied
Satisfied
Frequency of compliance seminars
Location of seminars
Relevance of the information provided
at the seminars
Relevance of the handouts provided at
the seminars
Knowledge of the speakers
Overall satisfaction with the seminars
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Very
Undecided Dissatisfied Dissatisfied
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
18. Have you attended a U.S. Census Bureau Foreign Trade Division webinar?
Yes
No
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
18a. What is your satisfaction level with the U.S. Census Bureau Foreign Trade webinars
that you have attended?
Very
Satisfied
Satisfied
Frequency of webinars
Relevance of the information provided
at the webinars
Knowledge of the speakers
Overall satisfaction with the webinars
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Very
Undecided Dissatisfied Dissatisfied
Web Page 24:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
19. Do you periodically receive AES Broadcast message or the AES Newsletter?
Yes
No
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Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Completed
19a. What is your level of satisfaction with the AES Broadcast messages or the AES
Newsletter?
Very
Satisfied
Satisfied
Very
Undecided Dissatisfied Dissatisfied
Frequency of the AES
Broadcast messages
Frequency of the AES
Newsletters
Relevance of the
information provided in the
AES Broadcast messages
Relevance of the
information provided in the
AES Newsletters
Clarity of the AES
Broadcast messages
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N/A
Web Page 26:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
20. What, if anything, should be done to improve the following:
Customer Service:
AESDirect Applications:
AES Broadcast Messages:
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Web Page 27:
Survey of Support Services to the U.S. Census Bureau's Automated
Export System (AES)
Thank you for participating in the Survey of Support Services to the U.S. Census
Bureau's Automated Export System (AES).
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| File Type | application/pdf |
| File Title | aes2012.sp5 |
| Author | vilky001 |
| File Modified | 2012-08-23 |
| File Created | 2012-08-23 |