CALL Team Customer Survey

Web Page 1:

The U.S. Census Bureau's
Financial Services Center (FSC)
Customer Satisfaction Survey
2011

The U.S. Census Bureau's Financial Services Center (FSC) provides customer service to a
multitude of Census Bureau customers. The FSC Customer Assistance Line Liaison
(CALL) Team consider you a valuable client. We are in the process of evaluating the
services we provide you.
Your responses will be kept confidential to the extent provided by law.  All answers will
be pooled into aggregate measures for all reporting purposes, and no individual person
or organization will be identified. Public reporting burden for this collection of
information is estimated to average 5 minutes per response, including the time for
reviewing instructions, searching existing data sources, gathering and maintaining the
data needed, and completing and reviewing the collection of information. Respondents
are not required to respond to any information collection unless it displays a valid
approval number from the Office of Management and Budget.
Send comments regarding this burden estimate or any other aspect of this collection of
information, including suggestions for reducing this burden, to: Paperwork Project 06070760, U.S. Census Bureau, 4600 Silver Hill Road, Room 3K138, Washington, DC 20233.
You may e-mail comments to: Paperwork@census.gov; use "Paperwork Project 06070760" as the subject.

Web Page 2:

The U.S. Census Bureau's
Financial Services Center (FSC)
Customer Satisfaction Survey
2011

OMB Number: 0607-0760
Expiration Date: February 28, 2014
1. What is your area of work?
Administrative Support
Program Area
Acquisitions
Accounting
Vendor
Other, please specify:

2. What was your purpose for contacting FSC?
Following-up on an Invoice Payment
Following-up on a Relocation Travel Payment
Following-up on a Temporary Duty Travel Payment
Assistance with claim discrepancies
Assistance with estimated accruals
Assistance with Undelivered Orders/Obligations
Other, please specify:

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3. Did the FSC representative respond to your inquiry within 24 hours?
Yes
No

4. How long did it take to resolve your inquiry submitted to FSC?
1-5 Business Days
6-10 Business Days
Over 10 Business Days
Never

5. What is your level of agreement/disagreement with the following statement:
The FSC representative was pleasant, courteous, professional and respectful.
Agree
Neutral
Disagree

6. How satisfied were you with the resolution you received on your inquiry?
Satisfied
Neutral
Dissatisfied

7. If applicable, was your invoice paid timely?
Yes (within 30 days)
No (over 30 days)

8. If applicable, was your Travel (Relocation or Temporary Duty Travel) processed in a
timely manner?
Yes (within 5 days)
Somewhat (within 30 days)
No (over 30 days)

9. Overall, how would you rate the services provided to you?
Outstanding
Acceptable
Unacceptable

10. Would you recommend our services to others?
Yes
No

11. Feel free to share any additional comments.

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The U.S. Census Bureau's
Financial Services Center (FSC)
Customer Satisfaction Survey
2011

Your opinions are greatly appreciated. Thank you for participating.