Various Demographic Area Pretesting Activities

Satisfaction Questionnaire

1 of 3

http://cww.stage.census.gov/adrm/csm/usability/docs/questionnaires/SA...

Please read each statement carefully. Rate each statement using the words
listed above the endpoints of the scale that most appropriately reflect your
impressions about using this Web-based instrument.

Screen layouts.
Confusing

Clear

1

2

3

4

5

6

7

Use of terminology throughout the Web site.
Inconsistent
1

Consistent
2

3

4

5

6

7

Information displayed on the screens.
Inadequate
1

Adequate
2

3

4

5

6

7

Arrangement of information on the screen.
Illogical
1

Logical
2

3

4

5

6

7

Tasks can be performed in a straight-forward manner.
Never

Always

2/20/2013 8:43 AM

Satisfaction Questionnaire

2 of 3

http://cww.stage.census.gov/adrm/csm/usability/docs/questionnaires/SA...

1

2

3

4

5

6

7

Organization of information on the Web site.
Confusing

Clear

1

2

3

4

5

6

7

Forward navigation.
Impossible

Easy

1

2

3

4

5

6

7

Backward navigation.
Impossible

Easy

1

2

3

4

5

6

7

Overall experience of finding information.
Difficult

Easy

1

2

3

4

5

6

7

Census Bureau-specific terminology.
Too
frequent
1

Appropriate

2

3

4

5

6

7

2/20/2013 8:43 AM

Satisfaction Questionnaire

3 of 3

http://cww.stage.census.gov/adrm/csm/usability/docs/questionnaires/SA...

Overall reaction to the Web site.
Terrible
1

Wonderful
2

3

4

5

6

Frustrating
1

Satisfying
2

3

4

5

6

Difficult
1

7

7
Easy

2

3

4

5

6

7

2/20/2013 8:43 AM