Abbreviated Supporting Statement, Customer Satisfaction Survey, Self-Assessment Tool

RRSA-Abbreviated Supporting Statement 6-2013.docx

Quick Turnaround Surveys on Workforce Investment Act Implementation

Abbreviated Supporting Statement, Customer Satisfaction Survey, Self-Assessment Tool

OMB: 1205-0436

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OMB Approval No. 1205-0436

Expiration Date: 11/30/2013

ABBREVIATED SUPPORTING STATEMENT

CLEARANCE FORM


A. SUPPLEMENTAL SUPPORTING STATEMENT

A.1. Title: The Evaluation of the Impact of the Rapid Response Self Assessment Technical Assistance Tool

A.2. Compliance with 5 CFR 1320.5:

Yes X No __

A.3. Assurances of Confidentiality:

NA

A.4. Federal Cost: $0


A.5. Requested Expiration Date (Month/Year): September 2013

A.6. Burden Hour Estimates:

a. Number of Respondents: 100

a.1. % Received Electronically: 100%

b. Frequency: One-time

c. Average Response Time: 15 minutes

d. Total Annual Burden Hours: 25 hours

A7. Does the Collection Of Information Employ Statistical Methods?


X No

__ Yes (Complete Section B and attach BLS review sheet).

A.8. Abstract:


Due to the economic conditions of the past few years, which have resulted in a significant increase in job losses, states have been extremely busy conducting Rapid Response activities and have had little time to spend on identifying technical assistance or training needs, promising practices, and reflecting on lessons learned. To assist states with these important continuous improvement activities, ETA created the Rapid Response Self-Assessment tool, which is designed to help Rapid Response staff within states or local Workforce Investment Boards (WIBs) examine various elements of their Rapid Response systems and assess their performance. Once completed, it will help state or local leadership and Rapid Response staff members/teams identify areas where improvement is needed, as well as identify those areas of high performance which ETA may use as promising practices and share with the workforce system.


The Self Assessment tool was originally shared with states in 2009-10 in conjunction with training sessions, and reissued in a slightly revised format in 2012 through a Training and Employment Notice issuance. ETA is interested in determining the value of this tool to state and local workforce agencies which will help inform future TAT activities or products. The proposed information collection instrument seeks to gather data primarily from users of the revised tool, but may also be used to obtain information from those states that used the original version only. Although ETA encouraged and engage the use of the tool, doing so was completely voluntary;


The proposed information collection instrument is a 12-question, web-based survey. ETA plans to ask Rapid Response state points of contact to distribute the survey to Rapid Response staff that completed the tool. The points of contact will be contacted via email and provided information on how to access the survey instrument. ETA expects no more than 100 respondents will participate in completing the survey.


The information collection process will be administered as soon as possible following OMB approval. Although ETA does not anticipate a 100% response rate to the survey, the results do not need to be scientifically valid for ETA to gain important information about the value of the Self Assessment tool; therefore, ETA does not expect to incorporate any statistical approach for non-response or sampling.


This data collection will not duplicate any information currently collected. Although identifiers will be used to link the information collected with other data, identities of respondents will not be included in published reports nor otherwise be revealed to anyone not directly involved in the information collection.


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