NATIONAL CEMETERY ADMINISTRATION
Information Required for Paperwork Reduction Act of 1995
Focus Group
Washington DC Metropolitan Area
January, 2009
OMB Control No. 2900-0571
Name of Office _ National Cemetery Administration – Memorial Programs Services__
Who Will Be Surveyed: Local funeral directors, members of veterans service organizations and veterans and their families (the veteran community) _____________
Estimated Number of People to Participate: ___30_______________
Actual Number who Participated: ___TBD__________________________
Estimated Time to Complete Each Session: 2 hours
Estimated Burden Hours (# of respondents x time to complete 1 session): 60 hours_
Actual Burden Hours (# of respondents x time to complete sessions): _TBD_
Reason for the Survey: To collect information from members of the local community regarding their perceptions, attitudes and expectations about the National Cemetery Administration’s Private Cemetery Headstone and Marker program in order to develop a customer satisfaction survey for program participants. NCA provides government furnished headstones and markers to veterans buried in private cemeteries throughout the country. The information will help NCA management assess what is important to veterans about the service NCA provides in the Private Cemetery Headstone and Marker Program.
| File Type | application/msword |
| File Title | NATIONAL CEMETERY ADMINISTRATION |
| Author | cemcocheicr |
| File Modified | 2008-12-22 |
| File Created | 2008-12-22 |